Retail Pro vs Revel Systems

Retail Pro has 64 reviews and a rating of 4.13 / 5 stars vs Revel Systems which has 295 reviews and a rating of 3.72 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.13 / 5 (64)
3.72 / 5 (295)
Ease-of-Use
4 / 5
4 / 5
Value for Money
3 / 5
3.5 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4 / 5
3.5 / 5
Last Review Written
July 17, 2020
November 30, 2021
Pros/Cons
  • Pros

  • The product is mature and, as a result, is extremely robust. Retail Pro is very active and responsive with their support program.
  • It's user friendly system with very helpful IT support.
  • Cons

  • New more knowledge based support. When I access my portal, the limited amount of user information is disappointing.
  • 4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while.
  • Pros

  • Easy to learn staff friendly have a portable option, reliable enough. Use iPad and doesn’t take too much space.
  • We love the fact that technical support is available 24/7 and they are always willing to find a solution to your problem. API availability is also great for other software integrations.
  • Cons

  • Confusing, does not track inventory as it should, does not interface correctly with Quickbooks, support is the WORST. No help, we wasted thousands of dollars on this system.
  • The integration creates a total mess in Quickbooks, and employee hours can only be ported over to Quickbooks in whole numbers and no overtime.
Pricing Range
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2022

Advisor Recommendations

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40 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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