Retail Pro vs Toast POS

Retail Pro has 64 reviews and a rating of 4.13 / 5 stars vs Toast POS which has 293 reviews and a rating of 4.15 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.13 / 5 (64)
4.15 / 5 (293)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
3 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
July 17, 2020
January 14, 2022
Pros/Cons
  • Pros

  • The product is mature and, as a result, is extremely robust. Retail Pro is very active and responsive with their support program.
  • It's user friendly system with very helpful IT support.
  • Cons

  • New more knowledge based support. When I access my portal, the limited amount of user information is disappointing.
  • 4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while.
  • Pros

  • Toast is amazing it not only can handle on the fly menu changes, but can also work as your punch clock. Runs very smoothly on android os.
  • Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.
  • Cons

  • Install was a total disaster and cost our company over 40K in losses. They refused to take responsibility for their failures.
  • Took 4 months to get someone to finally review the credit card charges only for him to “shine me on” which is frustrating to a business owner.
Pricing Range
Product Demo
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FrontRunners

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FrontRunners

2022

Advisor Recommendations

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4 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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