RetailSTAR POS Software


52 reviews(3.5/5)
52 reviews(3.5/5)

RetailSTAR POS Software by CAM is an on-premise POS solution for specialty retail shops such as clothing stores, shoe stores, sporting goods retailers, gift and hobby shops, and health food stores. RetailSTAR targets small to midsize retailers and can serve both offline retail stores and online e-commerce stores.

RetailSTAR offers a full suite of applications including inventory management, sales order management, customer management, purchasing & receiving management, reporting and scoring. The solution offers an interactive touch screen interface through which users can switch between multiple workflows. A built-in CRM module can track purchasing history, customer comments, or anniversary notifications to improve customer service. Other applications include retail accounting, e-commerce, merchandise planning, warehouse management and supply chain management.

In addition, RetailSTAR also offers a mobile inventory application to allow users add and track inventory from their iPod Touch or iPhones. The solution comes with a phone and email based customer support offered by a North America-based customer service team. Users can also explore online training modules to learn the basics of this application.

Supported Operating System(s):
Windows 7 , Windows 8 , Windows 10

52 Reviews of RetailSTAR

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  • Susan from D&R Supply, Inc.

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    July 2018

    1-2 Years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our employees HATE this program. DO NOT BUY!!!

    Pros

    I have nothing positive to say about this program. We are not happy with our purchase of this software.

    Cons

    System crashes when interfacing with QuickBooks, NOT user friendly, Horrible training (sink or swim on your live day), customer support not good, Special Orders are difficult, Estimates or Quotes can not be turned into orders, Every week I have to make a AJE in QuickBooks to balance Inventory and A/R to Retail Star. Had to pay for a "custom" statement to be designed. I was not able to send out statements for 4 months after "live day".

    This review was submitted organically. No incentive was offered
    Review Source
  • Anna from Village maternity

    Specialty: Apparel & fashion

    Number of employees: 2-10 employees

    April 2018

    Retail Star does not meet expectations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As I invested a lot of money in this system, I am trying to make it work. I asked to renew my help desk support this year and was asked to take down my negative comments before they would renew my help desk support. I found this company to be very shady and not forthcoming with a lot of the hidden fees or features of the product. I highly recommend going with anyone other than this company

    Pros

    The reporting is great - easy to use and there are a lot of different reports to help manage inventory.

    Cons

    Customer service is non-existent. I couldn't even get an answer from their team on day of install. They promised me lots of features and benefits, that I found out were 'in the works' once I purchased the system. They sold me 3 'new' computers, which I later found out were over 5 years old and had to be replaced within a year.

    The system seems to have been built by a lot of different developers and it is not consistent throughout. It is counter-intuitive and difficult to manage. It also freezes often and is incredibly slow.

    This review was submitted organically. No incentive was offered
    Review Source
  • anna from Village Maternity

    Number of employees: 2-10 employees

    July 2017

    Terrible customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The only benefit I have received is I am able to pull reports that show more detail than my old system.

    Pros

    The reporting is much more robust than my previous system. We found that we are able to manage our inventory much better than other systems.

    Cons

    The sales people sell you on a lot of features that don't exist or cost a lot more to use. The program crashes A LOT and the customer service is really hard to get ahold of. Even on our launch day, we had our in house IT person helping to trouble shoot and he said he had never worked with a worse company. The help desk doesn't actually know much about the system.

    Review Source: Capterra
  • Nancy from City Paint & Glass, Inc.

    Number of employees: 2-10 employees

    April 2017

    RetailStar

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are pretty new to the Retail star so I am not sure if you can take what I will say about this program to heart. I feel like we were trained on the basics and still are trying to learn the program. We haven't been trained in some areas and not even sure if we are ready to be trained there even though it may make things a little easier. When I have called support which has been maybe twice (myself) at least once I was asked weren't you trained on this? Which I told him I probably was but not sure and if I was I haven't used it so I don't remember it. I am not trying to complain about the trainers. It's just different training over the phone than in person. I just think the training should be longer and not cost extra and we need some sort of manual to reference back to. This would make it easier and I wouldn't feel like I am going to a thousand places just trying to find how to do something. I am sure this is an awesome program it you know how to use it properly.

    Pros

    That i can scan an item to sell

    Cons

    More than you want to know at this point. If we knew how to use it correctly I wouldn't feel this way.

    Review Source: Capterra
  • Brittany from The Marketplace (Baycare)

    April 2017

    Then Marketplace

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using Retail Star since we opened our doors 9 years ago. The software is very user friendly and transitioning to updated software has always gone smoothly.

    Review Source: Capterra
  • David from Arribas Brothers

    Number of employees: 51-200 employees

    April 2017

    Retail Star Review 4-17-17

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall we like Retail Star as our POS software provider. Like any software it has it's good and bad but overall it functions for our needs perfectly. Customer service is very easy to reach and seems to answer all our questions and if the cannot resolve it right then they find the solution and call back. Overall I would recommend this software for any business as it is easy to follow functions well in a retail environment. .

    Pros

    It ease of use.

    Cons

    Some areas of the software seem to be setup for a clothing retail store.

    Review Source: Capterra
  • Geoff from Appalachian Outdoors

    April 2017

    Retail Star Evaluation

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    15 years with the software and still a bit of a nightmare, lots of issues, support only moderately helpful (we've trained them). None of these systems seem to work all that well. We've sunk a small fortune into CAM over the years. Went to Quickbooks since their accounting was so weak and the bridge was a challenge. Stopped using iStar many years ago due to lack of features. Maybe Retail Pro is a worthwhile alternative, not sure. Retail Star is very frustrating and costly for us. We had to run a lot of reports outside of the system just using raw data.

    Pros

    Very little.

    Cons

    Much of it.

    Review Source: Capterra
  • Steven from 50/50 Inc

    Number of employees: 11-50 employees

    April 2017

    Retail Star User

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would have given them higher marks if our company could use any Credit Card processor integrated into the Retail Star Point of Sale System.

    Pros

    Ability to track sales.

    Cons

    Can't use any Credit Card Processor has to be their Credit Card Processor if you want it integrated with Retail Star.

    Review Source: Capterra
  • Nancy from Casa di Campagna

    Number of employees: 2-10 employees

    April 2017

    Not a STAR to our store

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This company and software failed us and nearly ended a successful 14-year business but only due to our loyal customers were we able to stay in business and have committed to finding other software and support as soon a possible. Even when confronted with the problem the company acknowledged they were wrong but refuse to make good on the contract.

    Pros

    nothing

    Cons

    everything

    Review Source: Capterra

    Response: CAM Commerce Solutions, CAM Commerce Solutions

    May 2017

    Hi Nancy, CAM Commerce has been in business for over 30 years, successfully offering thousands of retailers a one source solution to their retailing software needs. We offer a variety of valued added services and features, including but not limited to E-Commerce, frequent buyer, gift cards, retail forecasting, accounting solutions, datamining, and vendor catalog imports.  We take pride in our partnerships with our retailers as such we offer real time technical support with over 90% of all inbound calls answered within three minutes. In addition we offer monthly training webinars as well as training customized to the retailer¿s needs. It is disappointing that a problem was not resolved to your satisfaction. We would love the opportunity to work through any remaining concerns, turning your experience with us around.  

  • Anne from A Special Touch

    Number of employees: 1 employee

    April 2017

    Very small specialty retailer, longtime user

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is an easy to use system for my small one person store. I don't need or use the fancy bells and whistles; basically, just the POS, inventory and customer database, which works great for me. I upgraded from the free Retail ICE program years ago. The customer support was great helping with the upgrade and the monthly fee (no, not free anymore) is reasonable.

    Pros

    easy, great customer database

    Cons

    too much...I only need a fraction of what's available (and I wish it were still free and basic!)

    Review Source: Capterra
  • CATHERINE from 3 SISTERS

    Number of employees: 2-10 employees

    April 2017

    Cam review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have had several problems with Cam in the past-the upgrade to chip readers was a disaster. Part of the problem may have been with Xcharge-but it took a long time to resolve. have gotten through that and hopefully all is well now. I think the program is fairly intuitive to use for most people. I think the support is high monthly since they want you to pay training for many questions.

    Pros

    The POS is easy to use even if you are not computer savy. I like the ability to reference receipts by name and for exchanges. People love the rewards program (FB).

    Cons

    The monthly cost is high, and when there is an upgrade they want to charge on top of that for help.

    Review Source: Capterra
  • Pablo from Comfort Zone Shoes

    Specialty: Footwear / shoes

    Number of employees: 11-50 employees

    January 2017

    Great solution and even better support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are a specialty footwear retailer. RetailSTAR is more than a POS. It provides us with visibility of our inventory, sales, and customers. The POS is easy to use, plus our clerks can accept coupons, gift cards, and process credit card transactions on the screen. The systems inventory and sales reports help us make decisions that reduce costs. We are able to look up sales and customer data, product SKUs, quantities on hand and on order, and vendors in a single place. The service we get from our sales person and their support department are excellent. They are very patient and always available when we need help. That's what differentiates RetailSTAR from their competition.

  • Richard from Tops for Shoes

    Number of employees: 11-50 employees

    January 2017

    Comprehensive Solution for Shoe Retailers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have used Retail STAR since 2006. The migration from a Unix-based solution went smoothly and Retail STAR is continuously updated.

    Pros

    The depth of custom reporting is great!

    Cons

    After updates, some features require more clicks of the mouse to accomplish what we used to do. This is due to increased functionality but our employees didn't care for it.

    Review Source: Capterra
  • Charles from Sam's Western Store, Inc.

    Number of employees: 11-50 employees

    December 2016

    Retail Star Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is adaptable to nearly any situation. Great training and support. If you need a solution that does more than just the basics, this is the one. User feed back is valued and new features are continually added.

    Pros

    Functionality and adaptability. Ease of use.

    Review Source: Capterra
  • DOUG from TOBIN'S

    Specialty: Pharmacy

    Number of employees: 11-50 employees

    December 2016

    Retail Star has evolved into an excellent retail management software system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using retail management software from Cam Commerce Solutions since August 1, 1997. Our store consists of ten departments within a 22,000 square foot building. We carry over 40,000 active products from Estee Lauder and Clinique cosmetics, Brighton jewelry and handbags, TrollBeads, John Medeiros jewelry, Vera Bradley, women's and children's clothing, Hallmark greeting cards, home décor and decorative accessories, dinnerware, kitchen and gourmet products, natural products, pharmaceuticals, hearing aids, giftware, bath & body items, toys, books, gourmet candy and cookware. Last summer we added another checkout in our children's department making a total of eleven POS stations on the sales floor. The main reason I chose CAM Commerce Solutions back in 1997 was the fact that their system tracked each and every customer’s purchase and allowed us to target our direct mail advertising to those customers based on what products they bought during a specified period of time. Our customers are impressed with the ability of the Retail Star system to keep track of their purchase history. If a person wants to know what color Estee Lauder eye shadow she purchased six months ago, our sales associates have the data at their fingertips. If a mother forgot what brand of vitamins she purchased for her child three months ago, we just look it up for her at the POS station. CAM's Report Star application is the best I've ever used. Customized real-time reporting is a snap and large segments of data can be analyzed in just a few minutes. I can generate any report I could possibly need to run the business. It’s very easy to use and displays the results on-screen for review prior to printing. It will also convert the report to an Excel file so I can play with the numbers to my heart's content. Taking physical inventory has always been a chore, but with Retail Star and wireless portable data terminals, we completed our inventory in record time last January (2016) Purchase order receiving is a breeze because our wireless PDT is directly connected in real time to the Retail Star product table. If an item isn't in the database, the device audibly notifies the user so the product can be added to the system in product maintenance. Retail Star will create a purchase order based on various criteria and then allow us to transmit the order to the vendor electronically. We've been using this process since 2003. It cut the time it took for orders to arrive from a major cosmetic company by 50% and increased inventory turns. Driving traffic with frequent sales and promotions is another key to success in the competitive retail environment of today. Running items on sale and creating promotions is easy and fast with Retail Star. Last spring (2016), there were significant improvements to the sales promotion application within the Retail Star system which further automates and reduces checkout time because sales associates are not required to manually edit the sale price to match a specific promo in our marketing campaigns. I could go on and on about the features, advantages, and benefits of Cam Commerce Solution's Retail Star POS system. It would be difficult to imagine a retail operation that is more complex than Tobin’s, especially when you add the fact that we also provide first class pharmacy services. If Retail Star can handle our business, I’m confident it can handle yours.

    Pros

    Report writing application (Report Star) is fantastic!
    Targeting customers through direct mail marketing based on purchase history.
    Ability to set up promotional pricing at POS. Example: Purchase an item for $15.00 that normally sells for $29.00 with the purchase of 3 greeting cards. When the third card is scanned, the price of the promotional item changes from $29.95 to $15.95 automatically at POS.
    Basic POS functionality is excellent. Returns, Special orders, and layaways are a breeze.
    Gift card sales and redemption work great.
    We've been using EMV signature capture devices since November 2015.
    EDI ordering with major vendors works very well.

    Cons

    The price change utility can be somewhat cumbersome due to the inability to select and delete multiple items from a price change batch. Items must be individually deleted. I believe development is working on this issue.

  • Tom from Tates Menswear

    Specialty: Apparel & fashion

    Number of employees: 201-500 employees

    November 2016

    Highly Recommend RetailSTAR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    RetailSTAR is by far the best POS system our staff has used. CAM Commerce provided us with hands-on training to quickly onboard all our staff, and we have since improved the customer experience at checkout. The backend is powerful, yet easy to use, and allows me to track inventory and ensure accurate stock levels. With the holiday season approaching I am confident in our ability to keep up. Overall, great retail solution!

    Pros

    I particularly like that all the functionality is provided in a single platform. This helps me streamline my daily processes. I offer gift cards and manage markdowns which have increased sales and customer satisfaction throughout our 10 stores. RetailSTAR also provides my accounting staff with exactly what they need including a balance sheet that is up to date.

  • Paul from Crystal Florist & Greenhouse

    October 2016

    Comprehensive POS System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been using this system for a little over 5 years now. It has everything that my small business needs. You can completely customize to fit your needs. Don't need certain tabs such as color or size? No problem! In two clicks, you can make it your own. I have used other POS systems in the past, and it's no comparison. I will not be heading anywhere else, this is the system for me. If a question does ever come up, their support staff is very knowledgeable and attentive. I have never had a bad experience with them. In some instances, they have even called me back just to check in to make sure everything was working the way it should. That's a level of care I couldn't ask for. Overall, it's a great system, and one that I would recommend to a business of any size!

    Review Source: Capterra
  • Michael from The Shoe Spa

    Specialty: Footwear / shoes

    Number of employees: 2-10 employees

    October 2016

    RetailStar/IStar

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    What a life saver. The amount of time it saves is amazing. The accounting module pays for itself. No Quick-books or any other accounting software is needed. The communication between RetailStar and IStar is also a great feature. Our eCommerce site is updated every few hours to keep our inventory and pricing up to date. Even our staff who have a fear of computers are able to learn and use the POS.

    Pros

    The integration between the POS and the accounting module.
    The add on of the IStar for our eCommerce has been great

  • AJ from Chaar

    Specialty: Other specialty retailer

    Number of employees: 11-50 employees

    October 2016

    Retail Star

    Ease-of-use
    Functionality
    Quality
    Support

    We've used Retail Star since 2001. Over the year's the software has served us well for managing our inventory, processing sales, and tracking customer information, and managing orders. One of our favorite features is ReportSTAR which makes reporting on sales, customers, and inventory very easy and very customizable so we can quickly get the information we need and export in a variety of formats including CSV.

  • angie from Gear Up Adrian

    Specialty: Apparel & fashion

    September 2016

    Poor customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    At first, I thought it would help us organize everything. Way too much work. Way too time consuming.

    Cons

    Customer Service. Heard very little from them after installation. Renewed automatically for a full year without a phone call or email. Must be they have to trick people staying as a customer.

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