RetailSTAR POS Software


 

RetailSTAR POS Software by CAM is an on-premise POS solution for specialty retail shops such as clothing stores, shoe stores, sporting goods retailers, gift and hobby shops, and health food stores. RetailSTAR targets small to midsize retailers and can serve both offline retail stores and online e-commerce stores.

RetailSTAR offers a full suite of applications including inventory management, sales order management, customer management, purchasing & receiving management, reporting and scoring. The solution offers an interactive touch screen interface through which users can switch between multiple workflows. A built-in CRM module can track purchasing history, customer comments, or anniversary notifications to improve customer service. Other applications include retail accounting, e-commerce, merchandise planning, warehouse management and supply chain management.

In addition, RetailSTAR also offers a mobile inventory application to allow users add and track inventory from their iPod Touch or iPhones. The solution comes with a phone and email based customer support offered by a North America-based customer service team. Users can also explore online training modules to learn the basics of this application.

 

RetailSTAR - Product Maintenance
 
  • RetailSTAR - Product Maintenance
    Product Maintenance
  • RetailSTAR - Tablet Signature Capture
    Tablet Signature Capture
  • RetailSTAR - Point of Sale
    Point of Sale
  • RetailSTAR - Example Website
    Example Website
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

47 Reviews of RetailSTAR

 

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Software Advice Reviews (29)
More Reviews (18)

Showing 1-20 of 29

Pablo from Comfort Zone Shoes
Specialty: Footwear / shoes
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great solution and even better support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a specialty footwear retailer. RetailSTAR is more than a POS. It provides us with visibility of our inventory, sales, and customers. The POS is easy to use, plus our clerks can accept coupons, gift cards, and process credit card transactions on the screen. The systems inventory and sales reports help us make decisions that reduce costs. We are able to look up sales and customer data, product SKUs, quantities on hand and on order, and vendors in a single place. The service we get from our sales person and their support department are excellent. They are very patient and always available when we need help. That's what differentiates RetailSTAR from their competition.

 
 

DOUG from TOBIN'S
Specialty: Pharmacy
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Retail Star has evolved into an excellent retail management software system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using retail management software from Cam Commerce Solutions since August 1, 1997.
Our store consists of ten departments within a 22,000 square foot building. We carry over 40,000 active products from Estee Lauder and Clinique cosmetics, Brighton jewelry and handbags, TrollBeads, John Medeiros jewelry, Vera Bradley, women's and children's clothing, Hallmark greeting cards, home décor and decorative accessories, dinnerware, kitchen and gourmet products, natural products, pharmaceuticals, hearing aids, giftware, bath & body items, toys, books, gourmet candy and cookware. Last summer we added another checkout in our children's department making a total of eleven POS stations on the sales floor. The main reason I chose CAM Commerce Solutions back in 1997 was the fact that their system tracked each and every customer’s purchase and allowed us to target our direct mail advertising to those customers based on what products they bought during a specified period of time. Our customers are impressed with the ability of the Retail Star system to keep track of their purchase history. If a person wants to know what color Estee Lauder eye shadow she purchased six months ago, our sales associates have the data at their fingertips. If a mother forgot what brand of vitamins she purchased for her child three months ago, we just look it up for her at the POS station.
CAM's Report Star application is the best I've ever used. Customized real-time reporting is a snap and large segments of data can be analyzed in just a few minutes. I can generate any report I could possibly need to run the business. It’s very easy to use and displays the results on-screen for review prior to printing. It will also convert the report to an Excel file so I can play with the numbers to my heart's content.
Taking physical inventory has always been a chore, but with Retail Star and wireless portable data terminals, we completed our inventory in record time last January (2016)
Purchase order receiving is a breeze because our wireless PDT is directly connected in real time to the Retail Star product table. If an item isn't in the database, the device audibly notifies the user so the product can be added to the system in product maintenance. Retail Star will create a purchase order based on various criteria and then allow us to transmit the order to the vendor electronically. We've been using this process since 2003. It cut the time it took for orders to arrive from a major cosmetic company by 50% and increased inventory turns.
Driving traffic with frequent sales and promotions is another key to success in the competitive retail environment of today. Running items on sale and creating promotions is easy and fast with Retail Star. Last spring (2016), there were significant improvements to the sales promotion application within the Retail Star system which further automates and reduces checkout time because sales associates are not required to manually edit the sale price to match a specific promo in our marketing campaigns.
I could go on and on about the features, advantages, and benefits of Cam Commerce Solution's Retail Star POS system. It would be difficult to imagine a retail operation that is more complex than Tobin’s, especially when you add the fact that we also provide first class pharmacy services. If Retail Star can handle our business, I’m confident it can handle yours.

Pros

Report writing application (Report Star) is fantastic!
Targeting customers through direct mail marketing based on purchase history.
Ability to set up promotional pricing at POS. Example: Purchase an item for $15.00 that normally sells for $29.00 with the purchase of 3 greeting cards. When the third card is scanned, the price of the promotional item changes from $29.95 to $15.95 automatically at POS.
Basic POS functionality is excellent. Returns, Special orders, and layaways are a breeze.
Gift card sales and redemption work great.
We've been using EMV signature capture devices since November 2015.
EDI ordering with major vendors works very well.

Cons

The price change utility can be somewhat cumbersome due to the inability to select and delete multiple items from a price change batch. Items must be individually deleted. I believe development is working on this issue.

Advice to Others

It would be difficult to imagine a retail operation that is more complex than Tobin’s, especially when you add the fact that we provide first class pharmacy services. If Retail Star can handle our business, I’m confident it can handle yours.

 
 

Tom from Tates Menswear
Specialty: Apparel & fashion
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Highly Recommend RetailSTAR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

RetailSTAR is by far the best POS system our staff has used. CAM Commerce provided us with hands-on training to quickly onboard all our staff, and we have since improved the customer experience at checkout. The backend is powerful, yet easy to use, and allows me to track inventory and ensure accurate stock levels. With the holiday season approaching I am confident in our ability to keep up. Overall, great retail solution!

Pros

I particularly like that all the functionality is provided in a single platform. This helps me streamline my daily processes. I offer gift cards and manage markdowns which have increased sales and customer satisfaction throughout our 10 stores. RetailSTAR also provides my accounting staff with exactly what they need including a balance sheet that is up to date.

Advice to Others

If you are considering switching POS systems, I would highly recommend RetailSTAR

 
 

Michael from The Shoe Spa
Specialty: Footwear / shoes
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

RetailStar/IStar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

What a life saver. The amount of time it saves is amazing. The accounting module pays for itself. No Quick-books or any other accounting software is needed.
The communication between RetailStar and IStar is also a great feature. Our eCommerce site is updated every few hours to keep our inventory and pricing up to date.
Even our staff who have a fear of computers are able to learn and use the POS.

Pros

The integration between the POS and the accounting module.
The add on of the IStar for our eCommerce has been great

 
 

AJ from Chaar
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Retail Star

Ease-of-use

Functionality

Product Quality

Customer Support

We've used Retail Star since 2001. Over the year's the software has served us well for managing our inventory, processing sales, and tracking customer information, and managing orders. One of our favorite features is ReportSTAR which makes reporting on sales, customers, and inventory very easy and very customizable so we can quickly get the information we need and export in a variety of formats including CSV.

 
 

angie from Gear Up Adrian
Specialty: Apparel & fashion

September 2016

September 2016

Poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

At first, I thought it would help us organize everything. Way too much work. Way too time consuming.

Likes Least

Customer Service. Heard very little from them after installation. Renewed automatically for a full year without a phone call or email. Must be they have to trick people staying as a customer.

Recommendations

Make sure you need what they offer. After getting into it, I don't need 99% of it.

 
 

Scott from Rebel Rags, LLC
Specialty: Apparel & fashion

August 2016

August 2016

This software was one of the best moves our company has made.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The technical support staff's knowledge of the product is fantastic. The software itself is very in-depth.

Likes Least

As with any software as new releases come out there are bugs. The good thing is that the company is quick about releasing patches to fix the bugs.

Recommendations

This software is great for a growing company as well as any business not matter what size. The level of detail in the reporting for this software as well as the ease in which it allows me to track and re-order my inventory is amazing. It is a lot of hard work to get everything set up in the beginning but once you have, it is well worth it.

 
 

charles from gabler's drug
Specialty: Pharmacy

June 2016

June 2016

Running software in retail drugstores.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great customer service and support. Retail Star offers broad reporting options. Easy to integrate credit card processing. Hardware purchased from CAM works and is very durable.

Likes Least

Need to add some additional information for vendor ordering.

Recommendations

Make sure that your software vendor offers turn key options that include hardware.

 
 

Tony from Masquerade LLC
Specialty: Other specialty retailer

April 2016

April 2016

Retail Star Tec Support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

There Technical Support is great ...the personal have always been very helpful and patient with our people...we are the largest and most successful Halloween store in New York City...when busy, during season, we have 18 registers going and 7 back office client computers...total craziness ...we have been using Retail Star since 2003 and it has gotten the job done when we need it the most ...fast, efficient, and with great detail sales reports, it has been a partner that has helped our business to be so successful.

Likes Least

My people are not always happy about the upgrades because they do not like change... but in end it is all for better, once they get use to the new system

Recommendations

Test the report modules they are great ...I never knew i could track so much information concerning sales and purchase orders (i export the reports into excel)...also you can track what the sales were year ago at same time and day...loads of great reports and very flexible

 
 

Dawn from Courtney Enterprises, Inc.
Specialty: Other specialty retailer

March 2016

March 2016

We couldn't do it without Retail Star.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have been a customer of Cam Commerce for over 20 years and on Retail Star for 9 years. Our company is focused on retailing, and only retailing. Retail Star offers a great, easy to use retail software program with a fast, easy POS system to operate the registers and wonderful back office operations so that we can focus on being retailers.

But, my favorite feature is the report writer. Honestly, you can get so much data out of the database it will make your mind spin. The flexibility of the reports really helps in looking at your data from all sorts of different points of view. You can really make your stores improve sales performances by uses the reports wisely.

The program is very stable, and so we do not have many tech calls. But, when we do have to call support, the Retail Star tech team is awesome. They are very easy to work with and are excellent problem solvers. What we do not want, or need, is an IT department and CAM offers us such a strong Tech Support team, that we do not need one.

Likes Least

This is not a CAM issue, but I wish we could get rid of the EMV chip readers. They are a pain in the rear.

Recommendations

There are many things that Retail Star as a program does well. The reports are incredibly easy to use and very valuable in running our company. The POS system is easy to use and fast. The color/size matrix is essential as is the promotion feature.

However, you must realize that once you have committed to the software, you are married to it and as in any relationship you want it to be functional and stable. The Retail Star tech support team is who you will be working with after you have installed your system. In my opinion, you will not find a better group to work with. They are very knowledgeable and patient and get you out of trouble and/or clarify issues very easily. We have people call tech support who have all different levels of computer skills, and the tech support team works well with anyone. Thus, we do not need to be experts in computers, we can leave that to CAM and remain focused on our job as retailers. The excellent service we get from the CAM tech team is one of THE most important features to us and why we continue to stay with CAM. They keep us running.

So, my recommendation is to be sure to put a priority on being absolutely sure you will have the support you need to keep everything up and running. We have found that at CAM.

 
 

Anna from Village maternity
Specialty: Apparel & fashion

February 2016

February 2016

Worst company and product I have dealt with in 32 years of business!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The reporting is much better than any system I have worked with previously. I also like that you can search for products with multiple search search terms.

Likes Least

Overall, I have not had a good experience with Cam Commerce. Their training is terrible and they will try to get you to buy things every step of the way (my sales person told me I had to have stands for the swipers for them to work, which after buying them overpriced from Cam, I realized is not true). It is incredibly difficult to get ahold of the support team - even on our launch day, they wouldn't call us back so we had to turn away customers because the system wasn't working. The sales team will promise a lot of features that don't actually exist (they are all in 'development').

I read some reviews that say the company is a scam and it does feel a bit like that when working with them. They try to lock you into contracts by promising a lot, but don't reveal that those promises cost more money.

The actual system is incredibly complicated. It seems there have been so many developers working on it that nothing is consistent - one module will tell you to hit RETURN, while another you will have to hit ADD. Overall, it has increased my checkout time significantly.

I would say avoid this company at all costs. I was really disappointed to see what terrible people there are in the world during this process and they all seem to work at Cam Commerce.

Recommendations

I would say RUN. I feel like I got sold a lemon from a used car salesman. There are a lot of other products out there that will perform much better! I walked away from a lot of money to go back to my old RMS system because it worked so much better and I couldn't handle talking to the support team.

  Response: Michele Salerno, Director of Marketing& Sales, CAM Commerce Solutions

Date: April 2016

April 2016

 

We have over 1,200 active clients successfully operating their retail businesses utilizing our software, many of which have been able to expand and streamline efficiencies as a direct result of our retail management system. In partnering with merchants, we offer one-on-one training sessions for their initial project, as well as ongoing training personalized to their needs. We also offer webinars that educate the merchant on current modules as well as new features that are continually added to the product. In addition, we operate a real-time technical support department with over 90% of calls answered under two minutes. It is unfortunate that you feel you have had an experience such as this, thus far. As we continue to work together and support your operation, we are optimistic that Village Maternity will experience the customer service and attention that we have been known to provide retailers with for over 30 years.

 
 

Joyce from George Bush Presidential Library Museum Store
Specialty: Museum / park / zoo

June 2015

June 2015

RetailSTAR is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very easy to train new employees to use this software. The tech support is wonderful. They will stay with you until your problem is solved.

Likes Least

Only thing I would change is there are some minor differences in the way different modules work which is most likely because a different programmer wrote it. I notice it because I have been using it over 15 years but none of my staff do so probably not a big deal.

Recommendations

Look not only at the software, but also at the tech support which I have found is very important in POS systems.

 
 

Parrick from Delta
Specialty: e-Commerce

January 2015

January 2015

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use. This product is really easy to use which makes for good work.

Likes Least

The interface is a little clunky and hard to understand at first.

Recommendations

Compare the interface with the ease of use of the different products.

 
 

Kellsie from Mobil gas station
Specialty: Quick service

January 2015

January 2015

Gas station cashier

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of using the touch screen makes transactions quicker then a keyboard.

Likes Least

There is nothing I can think of that I do not enjoy about this product.

Recommendations

I like the ease of use and very simple icons that are easy to train new employees.

 
 

Nicole from ABC Corp
Specialty: Building & garden materials

January 2015

January 2015

Fine product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's pretty easy to use and has good service. All my employees are able to use it.

Likes Least

Sometimes there are glitches, and I am not very tech savvy.

Recommendations

Look at what you neeed and how many people will be using it and what thier technological capabilites are.

 
 

Jill from Questcor
Specialty: Health & personal care

December 2014

December 2014

Review on RetailSTAR

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easily customizable to do what I wish to do at all times.

Likes Least

Sometimes, it takes longer than necessary to perform key functions.

Recommendations

Make sure you can easily learn to conduct your daily functions or ask about customizing it.

 
 

bryan from Berman DeValerio
Specialty: e-Commerce

December 2014

December 2014

Titlecloud

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the customer service and their willingness to respond to complaints.

Likes Least

Response time was not as quick as I wanted to have in a vendor.

Recommendations

Make sure you ask a lot of questions so you understand the product.

 
 

Daniel from Rock N Ride
Specialty: Jewelry

December 2014

December 2014

Rock and ride pos system review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Simple to use, and at a good price because we got it from a friend's old stock.

Likes Least

Setup is long, and takes a while for the first time.

Recommendations

Make it simple, put all info in one place.

 
 

Dawn from Courtney Enterprises

November 2013

November 2013

Ease-of-use

Functionality

Product Quality

Customer Support

CAM offered their single user software; it's so reasonable, and we really like it for our Pet Store!

The software has improved the way we run our business. The use of software comfort level is extremely high with employees. It works seamlessly for us. Once SKU’s are set up, it is so easy to look up vendors and products quickly.

We use the integrated credit card processing which works seamlessly as well as the customer loyalty key tags.

UPC codes are one of our favorite features; for example, it is easy to keep track of different models and colors. If we are looking for a 6” leash that comes in five different sizes, ten different colors, or five different widths, it's very easy to look up!

Very happy with our software!

 
 

Mike from Northwoods Outfitters

October 2013

October 2013

Ease-of-use

Functionality

Product Quality

Customer Support

We have used this system for over eight years and have been frustrated for most of that time. Perhaps what frustrates us the most is the customer service, which is available for a pretty steep fee. We just called last week to work out a paralyzing bug issue with the system. It was a known bug issue to the tech team, but we felt that their primary concern was getting our credit card number. The fix took less than fifteen minutes but still cost us considerably.

Updates are very buggy. This is a hard system for a small business to learn and use with the limited time we have. We find the interface to be primitive and counterintuitive; simple tasks are overly complicated. Online store integration is expensive, and the hosting seems overpriced. We are shopping for a new system.

 
 
 
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Showing 1-18 of 18

anna from Village Maternity
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Terrible customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The only benefit I have received is I am able to pull reports that show more detail than my old system.

Pros

The reporting is much more robust than my previous system. We found that we are able to manage our inventory much better than other systems.

Cons

The sales people sell you on a lot of features that don't exist or cost a lot more to use. The program crashes A LOT and the customer service is really hard to get ahold of. Even on our launch day, we had our in house IT person helping to trouble shoot and he said he had never worked with a worse company. The help desk doesn't actually know much about the system.

Source: Capterra
 

Brittany from The Marketplace (Baycare)

April 2017

April 2017

Then Marketplace

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Retail Star since we opened our doors 9 years ago. The software is very user friendly and transitioning to updated software has always gone smoothly.

Source: Capterra
 

David from Arribas Brothers
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Retail Star Review 4-17-17

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall we like Retail Star as our POS software provider. Like any software it has it's good and bad but overall it functions for our needs perfectly. Customer service is very easy to reach and seems to answer all our questions and if the cannot resolve it right then they find the solution and call back. Overall I would recommend this software for any business as it is easy to follow functions well in a retail environment. .

Pros

It ease of use.

Cons

Some areas of the software seem to be setup for a clothing retail store.

Source: Capterra
 

Steven from 50/50 Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Retail Star User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would have given them higher marks if our company could use any Credit Card processor integrated into the Retail Star Point of Sale System.

Pros

Ability to track sales.

Cons

Can't use any Credit Card Processor has to be their Credit Card Processor if you want it integrated with Retail Star.

Advice to Others

Sometimes it takes a while to get a tech support person. Time is money when your system is down.

Source: Capterra
 

Nancy from Casa di Campagna
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Not a STAR to our store

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This company and software failed us and nearly ended a successful 14-year business but only due to our loyal customers were we able to stay in business and have committed to finding other software and support as soon a possible. Even when confronted with the problem the company acknowledged they were wrong but refuse to make good on the contract.

Pros

nothing

Cons

everything

Advice to Others

redesign it and hire honorable employees

Source: Capterra
 

Anne from A Special Touch
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Very small specialty retailer, longtime user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is an easy to use system for my small one person store. I don't need or use the fancy bells and whistles; basically, just the POS, inventory and customer database, which works great for me. I upgraded from the free Retail ICE program years ago. The customer support was great helping with the upgrade and the monthly fee (no, not free anymore) is reasonable.

Pros

easy, great customer database

Cons

too much...I only need a fraction of what's available (and I wish it were still free and basic!)

Source: Capterra
 

CATHERINE from 3 SISTERS
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Cam review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have had several problems with Cam in the past-the upgrade to chip readers was a disaster. Part of the problem may have been with Xcharge-but it took a long time to resolve. have gotten through that and hopefully all is well now. I think the program is fairly intuitive to use for most people. I think the support is high monthly since they want you to pay training for many questions.

Pros

The POS is easy to use even if you are not computer savy. I like the ability to reference receipts by name and for exchanges. People love the rewards program (FB).

Cons

The monthly cost is high, and when there is an upgrade they want to charge on top of that for help.

Source: Capterra
 

Richard from Tops for Shoes
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Comprehensive Solution for Shoe Retailers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used Retail STAR since 2006. The migration from a Unix-based solution went smoothly and Retail STAR is continuously updated.

Pros

The depth of custom reporting is great!

Cons

After updates, some features require more clicks of the mouse to accomplish what we used to do. This is due to increased functionality but our employees didn't care for it.

Source: Capterra
 

Charles from Sam's Western Store, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Retail Star Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is adaptable to nearly any situation. Great training and support. If you need a solution that does more than just the basics, this is the one. User feed back is valued and new features are continually added.

Pros

Functionality and adaptability. Ease of use.

Source: Capterra
 

Paul from Crystal Florist & Greenhouse

October 2016

October 2016

Comprehensive POS System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using this system for a little over 5 years now. It has everything that my small business needs. You can completely customize to fit your needs. Don't need certain tabs such as color or size? No problem! In two clicks, you can make it your own. I have used other POS systems in the past, and it's no comparison. I will not be heading anywhere else, this is the system for me. If a question does ever come up, their support staff is very knowledgeable and attentive. I have never had a bad experience with them. In some instances, they have even called me back just to check in to make sure everything was working the way it should. That's a level of care I couldn't ask for. Overall, it's a great system, and one that I would recommend to a business of any size!

Source: Capterra
 

Crystal from CAP
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

Grade A Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, this POS system is pretty easy to use, very direct, and once you learn more about it, very helpful! There are a lot of great tools and functions to use for everyday operations, and always more to explore!

Pros

The ease of reporting, getting sales and Inventory.
The majority of tech support is very helpful when it comes to alleviating problems/issues, quickly.

Cons

Polling...
This has to be one of the worst features of this software. It seems there are issues with this everyday, and we can only get ahead of it every once in a while. On going problem area.

Source: Capterra
 

Molly from Minnetrista Cultural Center
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

Easy to use & reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been using this since I started my position in 2010.
easy & reliable so 1 thing I don't have to worry about in the "crazy" of retail.

Pros

Really easy to use.
Drop down menus & simple to grasp.
Taught myself most everything because it just made sense that things would work the way they do.

Cons

Doesn't have as many bells & whistles as some systems but they a) aren't needed in my shop and b) usually just seem like a new area for problems so I'm great without them!

Advice to Others

Only thing I wish for is a little easier to use manual and more email support for questions. Call in takes to long in retail world.

Source: Capterra
 

Rachel from The Classic Duck
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Great reporting capability, can be complex for beginners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good reporting features, can be as simple or in-depth as needed with a large variety of options. Gift card integration is seamless and customer profile and purchase tracking are great. A very good system if you take the time to learn it.

Pros

Powerful reporting with custom report options and build from the ground up report wizard. Customer purchase tracking and reporting built in.

Cons

Complicated, hard to learn for our less computer savvy employees. Buggy, crashes occasionally. If you pay for the tech support they are pretty good at getting things running again but sometimes I feel like I know more about the system than they do.
Costly, not an cheap system to buy and the hardware and supplies are usually higher priced than you find elsewhere for the same products (printers, barcode scanners, price tags, etc).

Advice to Others

If you know your way around a computer and take the time to learn what this system can do, this system is very good and has a lot of powerful features. If you are looking for something user friendly right out of the box and easy for beginner computer users, this isn't it.

Source: Capterra
 

Kayla from Five Seasons Men's Store

June 2016

June 2016

Upgrade to 10.1

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: *Gift certificates are so much easier to find. Our favorite part of 10.1.
*We also enjoy the Item Group Buttons - this makes it easier to ring out rental, alterations
and gift wrapping.
*Being able to label past employees as in-active.

Cons: *Not being able to do a negative ROA on a customer's account.
*Not being able to add multiple stores to an employee's security setting.

Source: Capterra
 

Paul from Bokoo Bikes

June 2016

June 2016

Sixteen years of use in a large retail bicycle outlet.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: Retail Star 10 is very intuitive once one becomes accustomed to all of the new features.
Phone support is outstanding.
Our salesman, Peter, has been a wonderful resource for our business.
Unlimited reporting configurations give detailed insight into the state of our business.
Con: System can be a little complex for novice users.

We love our system including our integrated EMV card readers. All of our POS concerns have been competently addressed by Cam Commerce during our sixteen years of use.

Source: Capterra
 

Doug from Tobin'sw

May 2016

May 2016

We have been using retail management software from Cam Commerce Solutions since 1997.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using a POS system to help run our business since 1987. Our store consists of ten departments within a 22,000 sf bldg. Our business will be 103 yrs old in July. We have over 100,000 items in our database and 11 POS stations on the sales floor.
I chose CAM back in 1997 because their system tracked every customer purchase and allowed us to target our direct mail advertising to those customers based on what products they bought during a specified period of time.
Customized reporting is a snap and large segments of data can be analyzed in just a few minutes. It's easy to use and displays the results on-screen for review prior to printing.
Physical inventory was taken in record time last January using the wireless PDT provided by CAM. The PDT also makes purchase order receiving a breeze because it's directly connected in real time to the Retail Star product table. If an item isn't in the database, the device audibly notifies the user so the product can be added to the system.
RS will create a purchase order based on various criteria and then allow us to transmit the order to the vendor using EDI.. It cut the time it took for orders to arrive from a major cosmetic company by 50%.
Driving traffic with frequent sales promotions is another key to success in today's competitive retail environment. Running items on sale and creating promotions is easy and fast with RS. Recently, there have been many improvements to the sales promotion application within the RS system which further reduces checkout time.
I could go on and on about the features and benefits of the Retail Star POS system. I didn't rate the system with five stars because there is always room for improvement. Due to the complexity of the retail environment and the large number of variables that occur at POS, there will always be enhancements that can make the system better. If you're looking for a retail management solution that is problem free, good luck. There will always be glitches but with almost 19 years of history with CAM, I can attest that they will concentrate development resources on problems that are business critical and have always been receptive to enhancement requests. By the way, Tobin's has been accepting and reading the new EMV chip based credit cards since last November using the Ingenico ISC250 signature capture device. We beat many of the major big box department stores to the draw on that one!

Source: Capterra
 

Leslie from Museum Store

February 2016

February 2016

I find this system to be very well suited for mid to large inventory retail book stores/gift shops.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: The system will allow you to enter all the data necessary for cross referencing books to authors which is huge for a book store. Also you needn't have to have separate products codes for color and sizes for the same apparel, jewelry etc. I operate with senior volunteers and they have no problem understanding or operating the POS which is a big plus. We have had it for 7+ years. I haven't had any problems with our contracted technical support, they have always been very courteous and patient with any questions I have had.
Cons: The reporting is cumbersome in that it isn't easy to translate and many reports offered are unnecessary, but you can have customized reporting which is a plus.
This is not a system for a small business or a small inventory, as most of the functions may go unused but, I understand there is a smaller end POS out now.

Source: Capterra
 

mp from touchdown

October 2014

October 2014

Please avoid this POS software!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: Does basic cash register and the inventory function adequately. Nothing else good about it.

Cons: Here's the laundry list:
- Pricey
- To use the reporting function, you'd be required to have the same expertise as a trained
computer engineer. The reporting function seems to be designed by a software nerd who
thinks that making this function easy for people to use would be to invoke the wrath of some
wookie god!
- Constant crashes if you have the networked version, reliability a major issue, expect to be
always on the service contract and be always on the phone to iron out issues rather than
focusing on customers and sales
- There are better more robust systems out there if you want to integrate the accounting and
web sales functionality with you brick and mortar stuff

A bit of history lesson is in order here: Back in the mid 2000's, they used to give away their RETAIL-ICE stand-alone version for free at trade shows which is how they caught a lot of
unsuspecting simpletons like myself in their web. Problems arise when you sign up for the licensed version to network the systems and use it more productively.
The parent company, CamCommerce, was acquired by a Co. based POS SW company a few years ago and the new management's credo seems that since a whole lot of people leeched off their system for free for years, anybody wanting to get the full version would have to fork over $1200 of reinstatement fees and then pay upwards of $2500 just get the basic stand-alone version! That still would not include the support without which this SW would not even operate for one hour, forget about giving you trouble-free performance for years on end.

So to cap it all, do yourself a favor and look elsewhere if you are a small fish in the retail sea. This will only bring you more trouble and headaches and prevent you from focusing on the important things in business like customers and employee morale. Be warned!

Source: Capterra