--- title: "retailcloud Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of retailcloud. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if retailcloud is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/retailcloud-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Inventory Control Software](https://www.softwareadvice.com/inventory-management/stock-control-comparison/) / [retailcloud](https://www.softwareadvice.com/retail/retailcloud-profile/) / retailcloud Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/retailcloud-profile/) Reviews # retailcloud User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 17 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 10 reviews (59%) - 4 stars: 3 reviews (18%) - 3 stars: 2 reviews (12%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (12%) ## retailcloud customer reviews Showing reviews 1-17 of 17 (page 1). ### simple to use software - u get more with a paid plan - Overall rating: 4/5 - Reviewer: James J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered pretty good software for small biz to try out and use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ease of usage on platform, very simple for staff to use. #### Cons worry abt data security as it cloud based. --- ### Small Business - Overall rating: 5/5 - Reviewer: Linda A. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered I love it. The customer support is the best and the staff is so friendly. This system for the cost is amazing, other systems would cost me a lot more and I would not get the support I do from retailcloud. This allows me to keep my prices affordable for my customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is easy to use for people like me that are not so computer literate. Customer support is amazing, they are always there to help. I have messed things up a couple times by touching a setting and had to have them walk me through fixing my errors. The staff is so friendly, and the chat feature is easy to use any time you need. #### Cons I would like to see the actual inventory being shown on the master item screen. being able to change on- hands easily through the mobile app. Add the freight charges to the report there is a column for it but it is not on the receiving report. #### Reasons for choosing retailcloud I was contacted by a merchant that worked with retailcloud. It was so much cheaper than what I had been paying that I had to give it a shot. #### Reasons for switching to retailcloud The merchant I was going through recommended retailcloud. Quick books did not offer mobile pay and was expensive. Clover was expensive and not as easy to use for retail. I felt it was set up for a restaurant than a retail store. --- ### Owner - Overall rating: 1/5 - Reviewer: Jeanette S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered the drawer has a 13 - 20 second open time and we have had to wait inbetween customers. This is a problem they have not been able to fix #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Quick keys are nice to have for frequent purchases #### Cons customer service is awful. Most times they do not help and the reports needed are non existant if the inventory is not printed at the end of every month you can not go back and get it --- ### Easy to use - Overall rating: 5/5 - Reviewer: Jack W. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered The screens and UI are intutive . This helps our cashiers to navigate faster. Multiple Customization options which can be tailored for your use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lot of Customization Multiple Roles Inapp Chat Support and Help access #### Cons Looking for more hardware in europe region #### Vendor response Hi Jack We can get you a selection of distributors from Star EMEA, who are one of our preferred partners in Europe retailcloud Replied July 2016 --- ### Top notch onboarding team! - Overall rating: 5/5 - Reviewer: Meet P. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered So far the experience is great, they have worked hard and gone above and beyond in every aspect. I say again.... Do yourself a favor and schedule a Demo. Entire team has been great to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use on POS App. CAS(back office) is very robust, and allows customization of the Store setup. Honestly, there are new features I am discovering everyday. #### Cons Nothing. Do yourself a favor and schedule a Demo! --- ### review on first use - Overall rating: 3/5 - Reviewer: eric m. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered good so far, but i think there is more to be done. i enjoyed prompt support and it made me comfortable recommending the system to people #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros cost is okay #### Cons i cannot add my own currency #### Vendor response Thanks for the feedback. I believe you are using the free version and there is a way to add a currency other then the 10 we support on the free version. Its a one time $25 fee for that on the free version. You can also find implementation guides on support.retailcloud.com and user guides on wiki.retailcloud.com. Please feel free to use the online chat support at retailcloud.com. We pride ourselves on having quality support for all our solutions including the free version. Replied August 2016 --- ### easy to implement - Overall rating: 5/5 - Reviewer: Veera S. - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered comes with default settings, follow the implementation guide to customize the POS for you. You can be ready to go in half an hour with the basics, and add a little everyday #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros quick response on questions from support #### Cons default templates for quick start #### Vendor response Hi Veera Thanks for the great review. I was hoping you could share some more information about the default templates. In the spirit of our goal of Total Customer Happiness we would like to see what we can do about the templates you mentioned. Replied July 2016 --- ### Simply The Best - Overall rating: 5/5 - Reviewer: Gurcan O. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered They have a very good self help process. It was easy and they have good support. The people understand retail and understood what i needed for my store. It was easy to connect my website as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am not too technical but it was very easy for me and ny employees to use. Also it is great for customer tracking. #### Cons I have an iPhone and their programs only work on Android and Windows, but it saved me a lot of money on licenses and hardware --- ### Using RetailCloud - Overall rating: 4/5 - Reviewer: Les S. - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered I have looked at many POS systems that include a sophisticated inventory. This is the best value for money app that I have found. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it is cloud based, includes inventory that will support composite items and also item serial numbers. It also integrates with Intuit Quickbooks online. #### Cons The one draw back with this app is that it does not support account customers. --- ### IT Administrator - Overall rating: 4/5 - Reviewer: KING V. - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful easy to use POS, can be deployed on PCs and Mobile. With a friendly and responsive/articulate customer care service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its easy to use and deploy #### Cons We don't have duplicate of our sales data, It could have been wonderful to use hybrid data storage. --- ### This system would not be worth the price if it was free! - Overall rating: 1/5 - Reviewer: Amy B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered LOUSY #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. It is the clunkiest, awkward, difficult to use POS that I have ever seen. #### Cons We have had it for two weeks and are still not up and running. the backend is anything but intuitive. Customer support and documentation are practically nonexistent. Technical bugs galore, I am no novice with computers and this system is absolutely horrible. DO NOT WASTE YIOUR MONEY!!! #### Reasons for switching to retailcloud Lots of promises, no followthrough --- ### Soccer has never been easier!! - Overall rating: 5/5 - Reviewer: Tony A. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered Owning a soccer shop and using the retailcloud system has made inventory and sales a complete ease. Before we used to run out of athletic tape and other little things, now we know exactly when we have to stock up or order more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use!! In and done!! #### Cons None --- ### INCLUSION OF NIGERIAN NAIRA AS PART OF CURRENCY CHOICE - Overall rating: 3/5 - Reviewer: VICTOR K. - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered We had difficulties using the software initially but we have gotten around that with your technical support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The POS is very simple to use #### Cons Lack of data flexibility. It's not easy to make data modifications. --- ### HAD PROBLEM INSTALLING BUT `SAM FROM THE SUPPORT TEAM HELP OUT - Overall rating: 5/5 - Reviewer: SYED B. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered HAD PROBLEMS INSTALLING THE POS APP FOR MY WINDOWS 10. SO I CONTACTED THE SUPPORT TEAM. I GOT IN TO CONTACT WITH SAM FROM THE TEAM AND HE ACTUALLY HELPED OUT FOR FREE. MUCH HELP. THANKS FOR ALL THE HELP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Vipin J. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered Had wonderful customer support from entire team. The best part is the prompt response you receive from the team every time you face any problem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Software is great, and customer care is even better - Overall rating: 5/5 - Reviewer: Prima N. - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used unspecified for less than 6 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered This is a great software, ideal for all sizes of business. The user interface is easy on the eyes, and the transaction process is quick and straightforward. The customer service is even better... they were able to solve the few challenges I have had in a professional yet friendly manner. They respond super fast to emails and tickets, and the instant chat function is truly an instant chat function, as a rep replied me within a minute of my posting a message. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User interface, ease of use. #### Cons Loyalty program is only available in the premium version. --- ### Great Support - Overall rating: 5/5 - Reviewer: Derisly C. - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used unspecified for less than 6 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered I am just beginning to try this software out. I asked support for some answers to questions and got a very quick response which was faster than fully paid systems. Great !!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software from first impressions looks very easy to use and thorough. #### Cons I havnt had and bad experiences yet. --- retailcloud Reviews, Pros and Cons - 2026 Software Advice