retailcloud

RATING:

4.1

(17)

About retailcloud

retailcloud is a retail management solution for small retailers. It enables users to handle point of sale (POS) operations, monitor inventory levels, analyze store performance and run loyalty programs. retailcloud’s Zero POS version suits the requirements of small retail businesses, as it offers basic POS features such as inventory tracking, customer marketing, payment processing and reporting under the freemium pricing model. retailcloud’s employee management feature enables retailers to manage employee performance and productivity. In addition, it allows store owners to track employees’ working hours and manage payroll. The solution helps users run promotional campaigns offering reward points and discounts for returning customers. Also, retailcloud’s in...

Awards and Recognition

FrontRunner 2017
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

retailcloud Pricing

It is also available at $79/month/POS and $199/year/POS.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Item list
Slide 1 of 5

retailcloud Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for retailcloud

1 - 5 of 17 Reviews

Linda

Retail, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2022

Small Business

I love it. The customer support is the best and the staff is so friendly. This system for the cost is amazing, other systems would cost me a lot more and I would not get the support I do from retailcloud. This allows me to keep my prices affordable for my customers.

PROS

It is easy to use for people like me that are not so computer literate. Customer support is amazing, they are always there to help. I have messed things up a couple times by touching a setting and had to have them walk me through fixing my errors. The staff is so friendly, and the chat feature is easy to use any time you need.

CONS

I would like to see the actual inventory being shown on the master item screen. being able to change on- hands easily through the mobile app. Add the freight charges to the report there is a column for it but it is not on the receiving report.

Reason for choosing retailcloud

I was contacted by a merchant that worked with retailcloud. It was so much cheaper than what I had been paying that I had to give it a shot.

Reasons for switching to retailcloud

The merchant I was going through recommended retailcloud. Quick books did not offer mobile pay and was expensive. Clover was expensive and not as easy to use for retail. I felt it was set up for a restaurant than a retail store.

Jack

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2016

Easy to use

The screens and UI are intutive . This helps our cashiers to navigate faster. Multiple Customization options which can be tailored for your use.

PROS

Lot of Customization Multiple Roles Inapp Chat Support and Help access

CONS

Looking for more hardware in europe region

Vendor Response

Hi Jack We can get you a selection of distributors from Star EMEA, who are one of our preferred partners in Europe retailcloud

Replied July 2016

Jeanette

Retail, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed December 2022

Owner

the drawer has a 13 - 20 second open time and we have had to wait inbetween customers. This is a problem they have not been able to fix

PROS

Quick keys are nice to have for frequent purchases

CONS

customer service is awful. Most times they do not help and the reports needed are non existant if the inventory is not printed at the end of every month you can not go back and get it

Meet

Wine and Spirits, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Top notch onboarding team!

So far the experience is great, they have worked hard and gone above and beyond in every aspect. I say again.... Do yourself a favor and schedule a Demo. Entire team has been great to work with.

PROS

Ease of use on POS App. CAS(back office) is very robust, and allows customization of the Store setup. Honestly, there are new features I am discovering everyday.

CONS

Nothing. Do yourself a favor and schedule a Demo!

Veera

Apparel & Fashion, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2016

easy to implement

comes with default settings, follow the implementation guide to customize the POS for you. You can be ready to go in half an hour with the basics, and add a little everyday

PROS

quick response on questions from support

CONS

default templates for quick start

Vendor Response

Hi Veera Thanks for the great review. I was hoping you could share some more information about the default templates. In the spirit of our goal of Total Customer Happiness we would like to see what we can do about the templates you mentioned.

Replied July 2016