RetailOps Software


 

RetailOps is a cloud-based retail management solution that helps to manage retail operations. Key features include order management, inventory, contact management and warehouse management.

Inventory management feature allows users to order, store and manage the flow of goods by keeping a record of items descriptions, numbers and location of products stored in a warehouse. It also helps to manage orders using different inventory methods such as dropship and just-in-time which includes purchasing items from the third party and shipping it directly to customers. The suite also includes customer management, retail accounting and merchandise planning.

RetailOps sets up customer business rules around shipping, marketplace feed management and order routing. They also work with teams to clean and import product data. The solution is compatible with Android and iOS devices.

 

RetailOps - Inventory prompt
 
  • RetailOps - Inventory prompt
    Inventory prompt
  • RetailOps - Product search
    Product search
  • RetailOps - Product inventory
    Product inventory
  • RetailOps - Shipping
    Shipping
Supported Operating System(s):
Web browser (OS agnostic)

7 Reviews of RetailOps

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April 2018

April 2018

RetailOps provides a one-stop-shop for all of our e-commerce needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The bulk upload functionality of this platform helps to streamline an otherwise tedious process of uploading inventory. Before RO, the warehouse was an organizational mess and now we are experiencing less inventory and shipping errors.

Cons

The platform can be extremely finnicky. Especially when uploading new inventory CSVs, the errors that come about when the sheet is uploaded to RetailOps. It can also be really glitchy sometimes.

Review Source: Capterra
 

Alisdair from BushWear
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Flexible and Robust all in one solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Speed, Efficiency, all the other various SaaS benefits.

Pros

There is tremendous flexibility within the platform to change the configuration to meet the ever-changing demands of internal colleagues and external partners. The all in one solution allows a completely integrated approach which significantly speeds up all the related processes and minimises the risk of anything being missed.

Cons

New features have been slow to come to fruition and customer support for non-critical issues is slow.

Review Source: Capterra
 

Aaron from Wildfang

October 2017

October 2017

Tons of

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User-friendly interface that allows me to navigate quickly between functions. One place to manage customer transactions for multiple channels, product catalog, purchase orders and receiving, inventory adjustments and transfers, data feeds with other systems, and more.

Cons

Reporting tool could use some better documentation to help user identify correct parameters for desired results.

Review Source: Capterra
 

Kelsey from Wildfang

October 2017

October 2017

RetailOps helped us streamline many ops processes including product creation, receiving and go-live.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- We have streamlined our product creation process and reduced the time from product receipt to go-live.
- Intergrations
- Scalability

Cons

- Customer service takes awhile to respond and get results.
- Limited visibility to backend
- Reporting needs improvement

Review Source: Capterra
 

Jason from 180Commerce

October 2017

October 2017

Solid platform for ecommerce growth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Significant efficiency gains in operations processes. Inventory accuracy to prevent oversolds. Improved granular data reporting. One system to replace 3 previously.

Pros

Product information management, strong inventory management capabilities, powerful data extraction capabilities, scalable and efficient receiving, fulfillment, shipping, and inventory processes. handheld functions.

Cons

Breadth of features takes a little while to fully grasp. Data extraction UI could be simplified. Secondary marketplaces require custom setup

Review Source: Capterra
 

Jacob from GotYourGear
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great features and integration but customer service needs a little help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Getting products received, listed, and shipped is faster now for us than ever! Our oversells have decreased dramatically as well. The integration with ChannelAdvisor is seamless. The only problem we currently have is with customer service. If we have a bug that isn't urgent it takes forever to get it resolved.

Pros

Integration and operations management

Cons

Customer service

Advice to Others

If you are looking to scale and you use ChannelAdvisor I recommend using RetailOps

Review Source: Capterra
 

Michael from ShoeBuy

December 2015

December 2015

RetailOps offers something unmatched by any other platform currently available.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Simply put as CTO of a fast-growing retail company we have compared more than a dozen platforms to narrow down to choosing RetailOps as the platform that powers our multi channel retail business - we sell across multiple branded sites and marketplaces (as well as a few brick and mortar locations) and grossed about $25 million in top line sales when we transitioned onto Retailops. I can say that the processes and capabilities of the platform has been a huge contributor to us growing to now just over $95 million in 3 short years.

It is not all things to all people but if you're out comparing the Netsuites of the world Retailops is worth a serious look. There is no SaaS platform out there that has the breadth and depth of Retailops' functionality pound-for-pound tailored to the unique challenges of an eCommerce-heavy or multichannel retail business with a big online component.

For us it's been transformational from the way we account to purchases (and send POs) to how it's streamlined receiving, not to mention full-blown WMS warehouse management that is leaps and bounds better than our old "Manhattan" set-up that was costly to set up and even more costly to fix. We also have so much data granularity at our fingertips in the Retailops system that reporting has been a real easy on-the-fly type exercise for our finance team.

Highly recommended enterprise solution and easy to use and thus fast to adopt for your standard users. Their monthly service includes unlimited users to number of "seats" is never even an issue, which I love.

Review Source: Capterra

  Response: RetailOps, RetailOps

Date: December 2015

December 2015

 

Michael,

Thank you for the kind words! We believe retailers should have tools and automation they need to focus on their business...not their technology. We've been very excited to help you grow at a quick clip the past few years and look forward to continuing to be a great partner and platform for continued growth in the future.