RetailOps is a back-office platform that unifies various retail operations. It’s an all-in-one system for managing purchasing, warehousing, ordering and reporting. Packaging all these capabilities together, RetailOps eliminates the need for businesses to juggle multiple systems.
At its core, RetailOps features point of sale, inventory management, e-commerce and warehouse management as both stand alone modules and within a greater suite. The suite also includes customer management, retail accounting and merchandise planning.
RetailOps is offered as a Web-based system, and is OS agnostic. There’s also an app available for iPhones.
Implementation for RetailOps runs 30 to 60 days from kick-off to go-live. During this process, RetailOps sets up customer business rules around shipping, marketplace feed management and order routing. They also work with teams to clean and import product data, making that information more actionable. Deployment and training can be done either remotely or on-site.
RetailOps is offered across the world. It features a fixed monthly price and is best suited for retailers with annual revenue from $5 to $200 million. RetailOps has been around since 2011.
The bulk upload functionality of this platform helps to streamline an otherwise tedious process of uploading inventory. Before RO, the warehouse was an organizational mess and now we are experiencing less inventory and shipping errors.
The platform can be extremely finnicky. Especially when uploading new inventory CSVs, the errors that come about when the sheet is uploaded to RetailOps. It can also be really glitchy sometimes.
Alisdair from BushWear
Employees number: 11-50 employees
Speed, Efficiency, all the other various SaaS benefits.
There is tremendous flexibility within the platform to change the configuration to meet the ever-changing demands of internal colleagues and external partners. The all in one solution allows a completely integrated approach which significantly speeds up all the related processes and minimises the risk of anything being missed.
New features have been slow to come to fruition and customer support for non-critical issues is slow.
Aaron from Wildfang
User-friendly interface that allows me to navigate quickly between functions. One place to manage customer transactions for multiple channels, product catalog, purchase orders and receiving, inventory adjustments and transfers, data feeds with other systems, and more.
Reporting tool could use some better documentation to help user identify correct parameters for desired results.
Kelsey from Wildfang
- We have streamlined our product creation process and reduced the time from product receipt to go-live.
- Customer service takes awhile to respond and get results.
- Limited visibility to backend
- Reporting needs improvement
Jason from 180Commerce
Significant efficiency gains in operations processes. Inventory accuracy to prevent oversolds. Improved granular data reporting. One system to replace 3 previously.
Product information management, strong inventory management capabilities, powerful data extraction capabilities, scalable and efficient receiving, fulfillment, shipping, and inventory processes. handheld functions.
Breadth of features takes a little while to fully grasp. Data extraction UI could be simplified. Secondary marketplaces require custom setup
Jacob from GotYourGear
Employees number: 2-10 employees
Getting products received, listed, and shipped is faster now for us than ever! Our oversells have decreased dramatically as well. The integration with ChannelAdvisor is seamless. The only problem we currently have is with customer service. If we have a bug that isn't urgent it takes forever to get it resolved.
Integration and operations management
If you are looking to scale and you use ChannelAdvisor I recommend using RetailOps
Michael from ShoeBuy
Simply put as CTO of a fast-growing retail company we have compared more than a dozen platforms to narrow down to choosing RetailOps as the platform that powers our multi channel retail business - we sell across multiple branded sites and marketplaces (as well as a few brick and mortar locations) and grossed about $25 million in top line sales when we transitioned onto Retailops. I can say that the processes and capabilities of the platform has been a huge contributor to us growing to now just over $95 million in 3 short years.
It is not all things to all people but if you're out comparing the Netsuites of the world Retailops is worth a serious look. There is no SaaS platform out there that has the breadth and depth of Retailops' functionality pound-for-pound tailored to the unique challenges of an eCommerce-heavy or multichannel retail business with a big online component.
For us it's been transformational from the way we account to purchases (and send POs) to how it's streamlined receiving, not to mention full-blown WMS warehouse management that is leaps and bounds better than our old "Manhattan" set-up that was costly to set up and even more costly to fix. We also have so much data granularity at our fingertips in the Retailops system that reporting has been a real easy on-the-fly type exercise for our finance team.
Highly recommended enterprise solution and easy to use and thus fast to adopt for your standard users. Their monthly service includes unlimited users to number of "seats" is never even an issue, which I love.
Response: RetailOps, RetailOps
Date: December 2015
Thank you for the kind words! We believe retailers should have tools and automation they need to focus on their business...not their technology. We've been very excited to help you grow at a quick clip the past few years and look forward to continuing to be a great partner and platform for continued growth in the future.