--- title: "Revel Systems Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Revel Systems. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Revel Systems is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/revel-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Revel Systems](https://www.softwareadvice.com/retail/revel-profile/) / Revel Systems Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/revel-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/revel-profile/alternatives/) # Revel Systems User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 323 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.4/5 - Value for money: 3.3/5 - Functionality: 3.5/5 ### Rating distribution - 5 stars: 140 reviews (43%) - 4 stars: 69 reviews (21%) - 3 stars: 33 reviews (10%) - 2 stars: 23 reviews (7%) - 1 star: 58 reviews (18%) ### Most mentioned pros - Revel Systems is known for its extensive range of features designed to cater to the diverse needs of businesses.impactful feature of Revel system is mentioning belowCustomization options: Revel Systems is highly customizable and can be configured to meet the specific needs of businesses across different industries. - Easy system to learn. - From my usage perspective, I enjoy that it is self contained and there's not much we cant make it do to support our business needs. ### Most mentioned cons - The fees are high, including charges for accessing previously submitted information and modules required for various services. - I have to wait a minimum of 20 minutes to talk to support then am asked questions that they should be able to research themselves on my account. - Support waits and resolutions took hours. ## Revel Systems customer reviews Showing reviews 1-25 of 323 (page 1). ### Easy to use and great user interface - Overall rating: 5/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about this software is its easy use of use #### Cons I really like the inventory management system, which worked well for managing bar inventory --- ### Revel Was a Great Decision - Overall rating: 4/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer service is what really sold Revel to us. We had engaging team members throughout the entire process that helped us implement and understand our new POS and inventory management system. So far, we are very happy with Revel and the support we receive from them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the ease of use for both our patients and staff. Revel is designed to be very user friendly and efficient. #### Cons The reboot time it takes when you reset the system. #### Reasons for choosing Revel Systems The price, communication, and customer service lined up with our values and Revel had the best "value" for the price and wonderful service. --- ### Great product if you have the time to put into it. - Overall rating: 4/5 - Reviewer: SCOTT S. - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We like how you can really tailor it to your business. We run a bar and bottle shop, and can sell by using an ingredient or a product. The reporting is pretty extensive. The timekeeping and scheduling keep everything in one place. #### Cons The backend takes a bit of a learning curve. It will take some time to learn how to operate and get used to he format. --- ### Revel is not the POS you are looking for. - Overall rating: 1/5 - Reviewer: Matt W. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Terrible. I would not recommend Revel to any restaurant owner. Maybe they give big discounts for multiple locations, but they sure don't for single locations. The customer service was terrible. The technical customer support was terrible. There's way too many better options out there to actually consider Revel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The use of iPads for the KDS system was very nice and easy to implement. The depths of customization you could do with your menu was great. You can have modifiers for modifiers. Once you get the hang of it, their menu system is probably the best. #### Cons To list a few; Their "Offline Mode" never worked for us and if we had no internet, that meant we were 100% down. We could never run credit cards when we had no internet. Their tiered levels of their features is a joke. You want delivery. That's extra. Oh you want delivery PLUS that has all the features that should be in the regular delivery but they are not? That's extra. They do this for many things. The worst one is charging $9.99 to use their app on your phone. So if you want to check your sales on the go, pay up. They started off great, but as time went on it just got worse. The iPads don't last also. Expect to replace the iPads about every 2 years. iPads were not meant to be left on as much as they are with revel. I had 3 extra iPads on hand just so we weren't ever caught without a KDS or POS screen. I always felt since I was one location, they didn't care about me much. If I left them, they wouldn't care. I would raise concerns and issues and they would always respond in standard automated emails. All in all, just a terrible experience. #### Reasons for choosing Revel Systems I should have never gone with Revel. Toast is the way to go. --- ### 12 mos w/o Online Store, Still Billing Me over $500 Per Month! - Overall rating: 1/5 - Reviewer: Chase B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Predatory, negligent, damaging. Never use this company, they outsource everything. You get a different person who has never seen your account every time. Hours of useless service calls and no one has the same story. We had to find out through months of labor that they cannot do what we signed the contract for due to skimp-flating their software and removing features with V2 Online Ordering. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing! #### Cons Everything! Over a year ago we spent 10+ hours on phone on initial set up, over 100 hours on customer service, got bumped between V1 of their online ordering system and V2, neither of which have a complete set of features allowing for pick up and shipping. That was falsely sold and they are in breach of contract unable to fulfill the terms. The matter is being transferred to our attorney for resolution, yet another additional cost we have been burdened with by this terrible company. Someone must be getting paid for them to grow so fast, sad they can't service their customers effectively, fulfill on contract terms, and follow with predatory billing. They have nearly put our small business out of business and are still taking the money out of our bank account despite blocking charges. #### Reasons for choosing Revel Systems They say they can do what you need, but due to cheapening their V2 Online ordering product, they cannot fulfill the terms we signed the agreement for. #### Reasons for switching to Revel Systems Revel unable to fulfill contract yet still billing our accounts, refusing to terminate. --- ### Run don't walk AWAY from Revel POS - Overall rating: 1/5 - Reviewer: Jeanne M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered At the end when we cancelled was the crowning blow when they acted like complete weasels trying to charge us for one store and only cancelling one. . this went on for months. As I said--after dealing with Revel and their horrible customers service I am convinced this company is run out of someone's basement or garage. Run don't walk AWAY from Revel POS as your POS for your business. There are many other much better options out there. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Ease of use for staff and ability to implement our own gift cards & loyalty programs. #### Cons Pretty much everything else was horrible. Reporting, customer service, adding products and modifiers was a nightmare. Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something. This was after waiting sometimes an hour for someone to actually pick up after you spent time on hold. All while trying to run your business. #### Reasons for switching to Revel Systems We thought we would be getting improved reporting and better functionality across multi store operations. --- ### Do Not Go With Revel PoS - Overall rating: 1/5 - Reviewer: Alex R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible experience with all teams involved. The person that was supposed to be handling our case was rude and extremely inattentive We didn’t even get to start using the system because it was not delivering what we asked for. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing All I can say is that the package looks nice but there’s nothing useful in the package but a pack of lies. #### Cons The sales process is extremely misleading and they will tell you anything you want to hear but delivery will fall very short During the process of selecting a point-of-sale system be interviewed several software companies including Revel In this process the sales person promises that their point of sale is capable of the options we were looking for and in the process of discovery after we made payments and purchased equipment and software we realized that it was not true In particular we wanted to use a kitchen display system that had the capability of firing courses and this was not the case Later when we told them that this is not functioning properly they recommended that we use printers instead We told them the reason why we made the switch to your company was to use kitchen display and avoid printers all together Sadly they refuse to acknowledge even though all the technicians that we spoke to clearly admitted that this function is not currently functional in the way it should be I would strongly advise not to use the system as they are extremely misleading in the process of delivering their sale and product We never even started using the system as the system was not capable of delivering what we were promised to. So we lost all the initial investment into it and no recourse. #### Reasons for choosing Revel Systems We didn’t chose revel ultimately We made the choice initially because they made false promises #### Reasons for switching to Revel Systems Because they offered what we needed --- ### Revel POS Systems for Restaurants - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Revel kept deducting fees from our checking account for 2 months AFTER we closed our business! We informed them in advance of the sale of our business so that there were no surprises. We are a small mom & pop business and needed those funds. The new [sensitive content hidden] did not like the Revel system at all and went to Toast POS instead. We have been unable to be reimbursed for the months that we were closed and [sensitive content hidden] who processes the credit cards has ignored our requests. He has made plenty of money from us and yet continued to deduct money out of our account. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not much. Poor customer service and follow up. #### Cons Difficult training the staff all the nuisances in learning the system. Managers also had a difficult time with the reports. #### Reasons for choosing Revel Systems Unfortunately, we believed the sales rep. #### Reasons for switching to Revel Systems We had hoped to find a POS company with integrity, great customer service and a good solid system for our business. --- ### Pay Monthly to Access your Sales Data???? - Overall rating: 2/5 - Reviewer: Seth C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Fair to poor. It doesn't do anything better than other systems that we've used in the past. I hate how every feature is a required monthly subscription. What happened to developers making a great product and working on improvements to roll out? #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It functions as a POS system. Nothing stuck out as especially good. #### Cons The UX for making your menu is much much less friendly than other products on the market. Every single improvement that Revel makes requires an extra monthly subscription to access it. Don't expect any free upgrades. And now a paid subscription to access data that is more than 12 months old??? Are you kidding me? How about closing out your books at the end of the year, or insurance audits? This is ridiculous. #### Reasons for switching to Revel Systems We were required to switch to Revel because of a franchise agreement. --- ### We were sold a Lemon - Overall rating: 2/5 - Reviewer: Steve D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a terrible system #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Possibly the inventory, everything else is just average #### Cons I feel that I was the Ginney pig of this product. Your customer help line is the worst #### Reasons for choosing Revel Systems I thought I could trust the [sensitive content hidden] to help us with the product. He does not return my calls and my system is not working correctly. I constantly have my credit cards freezing, which causes customers to get double charged and then I have to refund them #### Reasons for switching to Revel Systems I thought it would help with inventory --- ### One of my worst business decisions.... - Overall rating: 2/5 - Reviewer: Angela A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered 1. Difficult to set up. I'm nearly set up now and it took me an average of 10 hours a day for 6 or 7 days. 2. Misrepresented themselves as being able to scale down for a small quick service bar with bar tabs. 3. Hold times for support are any where from 20 sec's-1 hour!! Unreliable. 4. Support staff are very nice and try hard to help, but there is some language barrier with every support staff member 24 hours a day. After many phone calls, emails and frustrating nights I finally received confirmation today that they will release me from contract and charge me 45% restocking fee on equipment. IM somewhat satisfied by that. If you have a QSR or a FSR maybe they work....And maybe usually they answer support calls faster. I don't know. I'm just glad I'm out with a minimally painful 1k mistake. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Very adaptive if you are FSR. Many ways to get to open tabs. Support team emails articles and/or videos to help after virtually every support call . Support staff are very friendly and patient. #### Cons SOUNDED good, but they couldn't deliver! Make sure they demonstrate the feature you want to use before purchasing. I spoke to my sales rep for 30-45 minutes and multiple times and still the system did not work as expected! I could not remove the majority of dining options (we are a bar with NO food or table service) I need lots of tabs and good inventory tracking of my liquor, kinda like a night club. The system works for FULL service, QUICK service or retail I guess... Definitely not a bar with no table service. It is VERY difficult to set up!! At first I thought lots of settings = lots of customization. In my case I found it not customizable to my needs. I was calling support 15 times a day for advise and work arounds. In 1 week I waited on hold with support 4 times for 20-25 minutes each call. One time I actually waited for 1 whole HOUR! Thank fully I still had not gone live. I don't like the menu lay out. Personally I think the categories and subcategories take up a LOT of valuable screen space (BIG squares). I thought I could bypass the subcategories, but after purchase found out that I couldn't get necessary reports that way. Modifiers can only add ingredients. I needed cocktails that use less of one ingredient and more of another. Later found out that was not possible. Also 3 year contract?! Wow that's a big commitment! #### Reasons for choosing Revel Systems It APPEARED to have the most useable features (not for me) Difficult ridged system, really only good for FSR or QSR restaurants that don't need quick access to support with any issues. I am happy that in the end they are only charging me a 45% restocking fee for returning and exiting my contract after they sold me a product stating that it had features that it did not. Whatever I'm just happy to have narrowly escaped what i believe would have been another failed POS system. #### Reasons for switching to Revel Systems PointOS had better features for my style bar, but offline was nonfunctional. Service interruption was constant. Also they were in a perpetual state of repair. They do an update and break something a week later a new update fixes that issue but creates a new issue. Constant issues. Big issues not allowing tabs to close, payment button disappearing and credit card tips not being summited. Lightspeed looks like it is working out great!! $60/month to month basic inventory included. Modern clean looking. --- ### Just what I needed (and didn't even know that I needed!) - Overall rating: 5/5 - Reviewer: Chip A. - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We have now been live with our new Revel POS for a week. Naturally, there were a few issues during the switch over, but most of those were a) problems with my setup and b) easily corrected with help from the on-boarding team, tech support folks and very comprehensive online documentation. As of this writing, I believe we are finally “there.” I am really liking Revel’s product. To be honest, I had no idea how much I was missing out on these past 4 years. I had just assumed that a mature and viable POS product did not exist in the iPad/Cloud arena. I assumed, incorrectly it would seem, that to get such a product I would have to one day shell out thousands or tens of thouands of dollars for one of the “big guys” with expensive hardware. I’m glad to have been proven incorrect in that assumption. In my mind, one of the absolute best features of Revel is that it is so highly configurable. I have been able to create a POS that meets my business needs as well as the needs of my employees and guests. So far I have not had to “settle” for a configuration that works for “most” people. Instead I have found that I can tell Revel how I want it to work for me and it just works that way. I've never understood why most cloud-based POS companies think that they know more about running our businesses than those of us who are in the trenches. I have been delighted to realize that Revel is willing to put in the effort to create a POS that works they way we work. There is no one-size-fits-all, especially in restaurants. Revel's designers and engineers seem to understand that fact. Little things like the following mean the world to me: 1) I can specify negative modifiers — ones that deduct from the price. Now my guests can truly have it their way and only pay for what they want. While I've always run my cafe that way, only Revel has allowed me to do that without a lot of unnecessary steps. 2) I can set up default modifiers, and more importantly when a guest doesn’t want that default it is easy to specify at the POS and it is obvious for the kitchen. 3) The flexibility of defining “one size fits all” modifier groups, and tailoring those to the needs of each product that uses them, has made my life so much easier. The modifier features are amazing, and I've just begun to scratch the surface of what is available. 4) And don’t even get me started on recipes. How I ever lived without those in my POS is a mystery. I guess I lived without them because I never knew I needed them! In the past two days, my employees and I have been able to identify menu items whose gross margins are dragging us down. Since all of our products come with so many options, this has always been a hard, time-consuming thing to do, involving lots of spreadsheets and number crunching. Now that I have nearly all of my recipes defined, I’m able to run one Product Mix report whenever I want and identify problems before they become catastrophes. That alone makes the “extra” expense of the monthly Revel hosting fee worth it. Even in a small shop, such as mine, inventory control is a nightmare. It has become very obvious to me that after a month or two this task will get much easier. Once I have finished tweaking my product and recipe definitions, I’m looking forward to “knowing” my inventory status with just the touch of a button. I know it won’t be completely accurate — no theoretical inventory system can possibly account for human error. But, I already can tell that it will be much more accurate than I’ve ever had before, and it will be more accurate without the drudgery of weekly physical inventories. I would be remiss if I did not give a shout-out to your on-boarding and tech support people. They all proved to be very helpful, and very willing to let me go at my pace in this process. I am a tech geek from the days of Univac and IBM mainframes, punch cards and programming languages that are long dead and buried. Though I am now a chef I have never lost my love of all things tech. It was a pleasure to work with people who let me control the process as I was learning Revel. Their on-boarding team is willing to do as much, or as little, as their new clients need to get them up and running quickly. If I had to sum up my early experiences with Revel and the switch over, that sentence would be ---- I now feel like I am more in control of my business, that I understand my business better. As we enter our fifth year, a year that looks to be like it will be on schedule to be our first true profit year, that is huge. I'm looking forward to learning how Revel can help make that first profit year even more profitable. Sure, there is always room for improvement. Revel, like most mPOS companies, needs to get their integrated EMV/contactless functionality up and running, not just for one or two payment processing companies, but for all of them. Having said that, I realize how expensive and how difficult that task is. But, if they get it done quickly and correctly, they will be a hard company to beat. A few other reviewers mentioned one suggestion I will echo -- be prepared to spend some time learning what you have with Revel, and what it can do for you. Myself, I spent hours looking at every setting, reading the help bubbles for every setting, and making notes about what I did and did not want to implement. I asked a lot of questions. I watched a lot of videos. When I wasn't sure, I created tests, ran them and looked at the results. Most importantly, I spent two days keying the same orders into both my current POS and Revel, looking for discrepancies and errors in my setup. Sure, that all took a lot of time. But taking a lot of time up front means spending less time fighting fires after going live. What I'm trying to say is don't think you are going to get your hardware and go live in a week. I budgeted a month for training, setup and troubleshooting before I ever thought about going live. I think a month is the MINIMUM time needed in order to do it right, and I have set up a lot of POS systems in my career. Remember -- as restaurants, our POS is the hub of our data and data analysis. We wouldn't short-change our recipe development, or training our cooks and other staff. To succeed, we need great data that tells us everything we need to know about our business. Revel can be that vital hub, but only if we take the necessary time and effort in the beginning. And, with that, I'll step down from my soapbox. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexibility -- ability to configure to work the way MY BUSINESS works Customer support and training #### Cons Needs to get their integrated EMV/contactless payment integration up and running. Currently that only works for one or two payment processors. #### Vendor response Hello Chip, Thank you so much for your detailed input. There's so much useful advice here! We agree that with a robust platform it definitely takes some time to customize, but once you do, you will reap the benefits of having intelligence about your business easily available. We hope to continue to continue to provide stellar service so that you can run your profitable cafe. Your shout-outs to Support and Onboarding will be passed on! Thank you so much for your support and belief in our product and what we are working so hard to accomplish. Cheers and thank you again. -Sarah, Community Manager, Revel Systems Replied October 2016 --- ### Only good if your needs are very Basic - Overall rating: 3/5 - Reviewer: Michael U. - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department" It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order? They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update. Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system. When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest. I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system. #### Cons Functions are hard to find Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off Material changes to the way things work with zero notice Can only see profit margin by employee no P&L type report. Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items. #### Vendor response Hi Michael, I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team. I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have. Regards, Sarah, Customer Advocacy Manager at Revel Replied April 2018 --- ### Skeptical at first... - Overall rating: 5/5 - Reviewer: Christian B. - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered After months of wrangling with the decision of which system to invest in I cautiously went forward with Revel. 2 terminal system only so if it didn't work out the damages would be minimal. I learned the hard way jumping in with two feet real quick with Clover. (Different business than the one I bought Revel for. The CC processor is really to blame for saying that Clover is a good system for full service restaurants and I'm to blame for not verifying.) That was a disaster. Paying monthly for a pile of stuff I never went live with. Back to Revel. So many negative reviews made me really worried but after so much research, a: it seemed like it was very robust, more than any other cloud based system, something that would be difficult to quickly outgrow, b: relatively cheap entry cost, albeit the most expensive ongoing costs (more on that later), and c: every system turns out to have overwhelming negative reviews by my count. After reading all the reviews 2 things stuck out to me. One, I was real concerned about the support teams. It was such a common theme amongst so many review sites. Two, I sensed a bit of naivete on many of the negative reviews. After reading between the lines I figured this was a very complex system and one would have to put forth a lot of effort to get it set up and working well for your business. It does not plug and play. It could be but you would be barely scratching the surface of what it is capable of. The lack of support made it seem like someone with little experience with computers and or POS systems should stay far away. We have been live for over a month and I felt compelled to get on here and tell about my experience. Completely exceeded my expectations. To be clear, it has been a challenge getting it all where it is now. We went live 16 days after it arrived in the mail. That's not enough time. My own fault for dragging my feet. Give yourself 30 days. That would be a nice luxury. Plan on adapting it to your business. This system is designed for such a broad spectrum of businesses so don't expect it to be perfect just for you. That will take time. We have so much more tweaking and customizing ahead. Recipe builds, ingredient unit and cost data etc. You will only get out what you put in. The support that comes with the system combined with the fact that you get lifetime updates as the system is improved and having features added makes the monthly cost worth it to me. Thanks to an agent of NY for giving me all the information I needed without any of the typical sales pressures. I will be adding the self serve kiosk sometime this month. Can't wait to bring that exciting feature to our customers. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Basic programming is relatively easy, uploading large amounts of items via excel spreadsheet was great. The support has been awesome! We have made a few mistakes on our end and they have gotten us back on track, plus quickly been able to guide us through some more complex feature programming. No issues have gone unresolved and none have gone into the 2nd day. No issues have been in any way critical or serious either. #### Cons Even though our system is 100% hardwired it still requires an access point that is wireless. I don't like the potential issues with wireless. A few days ago one of the terminals was having a spotty connection issue. --- ### No Customer Service Department only a Customer Retention Department! - Overall rating: 1/5 - Reviewer: Margaret J. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Sorely disappointed in this millenial run company. No sense of understanding of customer loyalty. When I showed up in person at their offices in San Francisco, it was lunch time and the elevators were a turnstile of delivery people bringing in "take out" food to the office. I was treated very poorly when met by the Director of Sales who tried to just pawn off my issue "until Monday". Here were are suffering from a massive company wide fiasco costing us many man hours and challenges serving our customers when these guys are just sitting around enjoying their venture capital take outs for lunch. Kinda hard to take when you're working your ass off 3 states away with no breaks and no one will even respond/acknowledge the massive mistake made by their company. We were finally told today that they do not even have a customer service/care department...only a customer retention department that they self described as the department for customers considering leaving. YES, we said...that's who we need to talk to (still at 5pm...no contact for this mysterious department provided). Creating an exit plan...Such a bummer. Had such high hopes for this product. Too bad the people behind the scenes totally stink. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros Syncs for us seamlessly with Quickbooks online Can handle large inventory Lots of options for discounts and sales and alternative pricing and grouping Love putting the orders together on on iPad and closing it out at the register on another. #### Cons Terrible, horrible, god awful customer service. The tech people are great at helping do a lot of things by phone; however when we did an update after a big fiasco with trying to resync iPads to printers and iPads to swipers, etc, we find out that our scale that we purchased through Revel for more cost when it was only worth less, we were told is no longer supported...this only 2 years after purchase. Sadly, we are so immersed in their system at present that we will have to purchase the new scale that they are supporting. We received zero notification that they were discontinuing the scale. The scale is a massive factor in our use of revel as 2/3 of our inventory is measured by grams. We have received run around after run around by phone, by email AND...even when I showed up at their office in San Francisco. --- ### Revel Systems for Table Service Lacks VERY VERY VERY Basic Tip Report for Servers - Overall rating: 2/5 - Reviewer: Craig S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Before you buy Revel ask the sales rep to try to print a basic tip report with a server log in prior to batching out at the end of the day. It's not currently possible unless you give your server full financial access. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Revel Systems syncs with Quickbooks better than any other system I'm aware of. They most often sell the equipment with higher-end networking and wireless access points such as Meraki or Ubiquiti whereas others use residential Netgear, Linksys, or TP Link which jeopardizes the stability of using a tablet as your POS. #### Cons This oversight by Revel is ridiculous. However, are you table service and do you need your servers or other employees to take credit card tips out of the cash drawer at the end of their shift? Or leave a receipt in the drawer of how much they took out? If so it's not currently possible with Revision 2.22.9-61 or below for a server to print a basic tip report (unless you give them full financial access which includes labor rates for all other employees.). The iPad assigns the tip to whoever pays out the ticket when the customer leaves. So if your host uses his or her pin to close the ticket and the customer adds a tip that ticket is then assigned to the host rather than the waiter or waitress that helped them on the front end of revel. Furthermore, the manager can't even see a server's tips to pay out the credit card tips accurately from iPad until he or she has batched out at the end of the day. The only solution after two years of trying to remedy this situation for CajunKitchenCafe.com is to pull the report from a laptap on the backend after the point of sale has been batched at the end of the day or put the credit card tips on the employees paycheck which is a huge change to culture for most restaurants that have been in business for as long as Cajun Kitchen. --- ### We use Revel for our restaurant for the last 2 years and it's challenging - Overall rating: 3/5 - Reviewer: Maria N. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's easy to use, at least the front part and it's popular among employees a lot of locations used Revel and when we have new employee it's not rock in science to learn it, that if he/she doesn't' already knows it from a previous job. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It's pretty easy to use at lease the front end, the back end can be more user friendly, I'm able to update things really fast (menu items) even on our website menu, once I do it in Revel. It's running smoothly, never had a hardware problem with it and the communication between back end and from end is just a click away. #### Cons It's pretty expensive, comparing with other softwares, customers service support is not that fast or knowledgeable (at least with the things I needed), for example I've called customers support 5 days ago, then I've submitted an email on the 8th and today is 14th and I haven't hear from you guys. The Inventory and Recipe books were so hard to use and really time consuming (example: if I buy one item in Grams and I want to put it in the recipe in once I have to make the transformation). The price of the items is not updating according to the last purchasing price (if you're entering Invoices in Revel) also it's not giving me the option to run a report and see the price fluctuation for one Purchased Item, or by Invoices by Items or orders by categories (is not helping me at all regarding the information I need for Inventory). In order to integrate with some systems I had to pay and don't think that's normal. --- ### Reporting and Accuracy - Overall rating: 4/5 - Reviewer: Sarah S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am happy with the way Revel can handle the complexity of the sales, and the real time reporting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Reporting is real time and accurate. Variety of reports is exceptional #### Cons Help desk is hit or miss depending on issue and responder. This is improving but has a ways to go --- ### Amazing features and functionality for accurate business analysis - Overall rating: 4/5 - Reviewer: Kiera H. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Give your customer service agents at your call centers raises! I have spent dozens of hours on the phone and talked to numerous people from all over and every single one of them has surpassed all expectations of product knowledge and customer service! That makes a world of difference! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features from a business owner's perspective are unparalleled. Everything is totally customizable tofu the specific and unique needs of individual businesses. The customer service alone makes this worth the money. I have never looked forward to calling customer service before, but the training of the employees of not just product knowledge, but also customer service is absolutely unmatched. #### Cons I have three specific areas of opportunity for Revel. 1) Taking payments of split checks (especially when one guest leaves earlier than others) is the worst system of any modern systems I have ever worked with. After splitting the checks, it is impossible to change the way you split the items if one guest has already paid and left. This really needs to be addressed if the product is going to be marketed to full service restaurants that have to deal with split payments on almost every party of 3 or more. 2) While I appreciate its modern focus, it is not easy to work with if a restaurant still uses paper gift certificates. 3) We were a "Guinea Pig" test restaurant for a salesman that had never worked with Revel before. He provided absolutely no help at all in setting up the system as he didn't know much about it himself. Even after he got back from training, he had to call customer service to answer simple questions I had. For such a complex and intricate system, there should be protocols in place for better training of the people selling it to be able to set it up for the customers. --- ### QSR User - Overall rating: 4/5 - Reviewer: Sam S. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. Poor experience with ordering replacement equipment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Reporting is very convenient. Real time updates. Flexibility with making menu modifications. #### Cons Troubleshooting software issues. The most recent glitch is with trying to order replacement card reader.Going on 3 months and equipment has yet to be delivered. --- ### Expensive, expensive, expensive - Overall rating: 2/5 - Reviewer: Nik A. - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After using this system for a little over a year, I would recommend anyone shopping for POS services look for a solution that has dedicated hardware. An iPad may be great for personal use, but a solution with actual dedicated hardware would have eliminated a lot of headaches for us. The iPad's themselves have numerous features that we don't really need to operate our POS, so it's kind of a waste. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The user face is extremely sleek. Appearance wise it's a total 10. It was also very easy for our servers to learn how to use. #### Cons The cost is ridiculously high. Revel also likes to make changes that incur higher fees with the various vendors needed to process credit cards. A few months ago our payment gateway monthly fee raised high with absolutely no notice or real explanation as to why. When we called to ask about what changes were actually made, the reps could only seem to say that some security features had been upgraded. Really felt like we were just being gouged for more money. The set up process was daunting as well. We have since had numerous issues that were only resolved when I posted a negative review on another forum. So customer service isn't equitable to the monthly cost of the service. Syncing issues have also been a huge headache for us. The check splitting functionality has lost us money numerous times and caused terrible delays in our server's ability to help guests. Checks will merge themselves back together after a payment has been processed and its usually almost impossible to correct once it happens. --- ### Run for your life - Overall rating: 1/5 - Reviewer: PHIL B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Disgusted by the absolute stupidity abd stubbornness of the software... hopeless #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, overpriced clunky software with zero customer service. #### Cons Absolute shute software with no service. Rude non responsive no Australian service .. look.elswhere --- ### Good but troublesome - Overall rating: 3/5 - Reviewer: chris u. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very mobile, orders can be sent in immediately. Very easy to use as far and table waitstaff. Over abundance of information once it is set up and functioning its great. #### Cons There is too much needless information on the back end. its very overwhelming because you have to sift through it every time you use it. There should be custom saves for only the information you use in the reports/options. Its retail and other business type options need to be addressed. This is the main reason i would not suggest using it. The constant updates can be useful but buggy as well. For example a split ticket transaction will literally crash the program (this is as of 1/2/2018). A undressed issue for a month now. Its more like a application a engineer designed rather than one that the end user would find useful. I have use Revel POS for years and still do but am now looking for a replacement. #### Vendor response Hi Chris, Thank you for the feedback and we are glad to hear that you like Revel overall. I have asked our Client Relations team to get in touch with you to resolve your issue with the split checks. Our product developers are always looking for input on design. I will reach out to you directly to set up a time to collect your suggestions. Best Regards, Sarah, Advocacy Manager at Revel Replied January 2018 --- ### Mias Cafe - Overall rating: 5/5 - Reviewer: Mia B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and great tech support #### Cons I liked all aspects of REVEL, sometimes I had a few cc issues, but were resolved #### Reasons for switching to Revel Systems terrible system --- ### Excellent System that Works Great - Overall rating: 5/5 - Reviewer: Jim L. - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered We have had others system and this just works great for us. It has a pretty good inventory system and a host of reports. The key is its makes the sales process easy. I have no problem giving Revel a strong recommendation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company is the merchandise concessionaire for Athletic Events at Army West Point and we are big fans of the Revel System. At our latest game, we had 11 stands and were able to push through almost 2000 transactions in a little over four hours. The system has worked flawless for us and our gross sales is up over 20% this season because of the ease of sales. We added a scanner and the fans love it. Combined with a strong credit card provider we have our sales available for us usually in 48 hours. The system works for us in many locations on batteries and its Verizon wi-fi is very good. If we have wi-fi trouble on site with a large crowd...it holds transaction and puts it through when the wi-fi is up. Our staff...not big techies...has had NO problems after expressing a feeling that the system would make it hard for customers to be serviced. We are big fans because it is helping our business. We now do almost four to one credit cards over cash purchases. #### Cons You will find Revel is a little more expensive than other systems. They also make a decent profit on the hardware. But it is clearly you get what you pay for....when you have great service and a strong working system....you have to pay. This is a professional system. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/revel-profile/reviews/?page=2) --- Revel Systems Reviews, Pros and Cons - 2026 Software Advice