Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier

The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.

The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.

I absolutely love this software and my vendors do too. Three years in and I will still receive emails from vendors saying how much they love Ricochet and the convenience it offers them. It has everything we need in one place - point of sale, inventory, and a way for everyone to track what has sold and needs replenished.

We love the accessibility of this software. We use it at our shop, at home, when we take our products out on the road, and everyone that sells with us can use it from their homes too. This software is the most important part of running my small business!

When they recently redid the interface we lost a couple (menial) features that I used often like sorting the consignors from oldest to newest or from payout large to small within the software. We can totally function without these things, but have missed it a little since the update.

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.

Ability to Organize Consignment Items. Multiple updates Sleek design

Some of the data analytics are lacking -Sales by product are only for store inventory. (i would like to be able to search consignment items as well) Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt) There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request. In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming) Sometimes features I enjoyed in an old version were dropped in an update I would like to see sales by hour of past days. Sometimes glitchy (could be our computer)

We have a complex non-profit consignment art business in which inventory turns over completely each month or every two months. We are also staffed frequently by volunteers. This software has provided a much needed view into exactly where our business income comes from and it enables us to make better and quicker business decisions.

This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.

Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.

We have no problems at all, everybody we talk to is super nice and answer our questions asap. Thank you guys for always being really helpful and quick about it.

The software is easy to handle and probably the easiest also.

There's a few small things like not being able to put 1 item description with multiple sizes from different consignors. Wish we could do the same thing like Shopify has with Instagram where you can tap on the item on your feed and it'll take you straight to our website.

It meets our needs. I like most of the features and I think it could be used for a wide array of shops

Nothing is perfect, I think there are little tweeks I would recommend on a weekly basis. That said most of the works arounds are sufficient. Currently, with it being the end of the year I wish I could delve deeper into analytics with the software. Another would be the POS interface with CC processor, figure that shit out already!

I was allowed multiple trials befor I made a decision to launch my business in Ricochet and that is worth a million headaches gone.

I love that the developer is a consignment shop owner himself. This way he understands my goals, struggles and wants to genuinely help me set up a system to succeed.

I don’t need like the waiting period for the IOS APP as this forces me to use a desktop rather than. My IPad... yet I am willing to wait .

I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of this software is how customizable it is to fit your personal needs. As a home decor consignment shop, I find myself making many different categories and descriptors to place my items into. The interface is clean and so easy to use. I can quickly enter into a consignor’s account, make edits, and search inventory. Another key factor is being able to organize by price, date, stock status, and others. Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them. Consignor payouts and P.O.S. operate so logically- you willing love it! Multiple reports (over any length of time you choose) make it so easy to Keep record s and are a god-send for state, federal, and sales tax. I cannot imagine running my business without this product! Try it for free and I bet you won’t want to give it up. Ricochet is the best!

Honestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!

Ricochet was a great choice for me as I started my new consignment store. I had never owned a business and had very little retail experience. I needed to focus my efforts on learning the business, and not on learning software. Ricochet is easy to use to track consignors, track inventory, and process sales. I really appreciate the customer support and the dedication to making updates. I'd love to see an app version someday so I can check on inventory and make updates remotely without having to use the web site.

I was impressed by the customer service right from the beginning. The training was thorough, and when I had follow-up questions, [SENSITIVE CONTENT HIDDEN] was available immediately to answer my questions. They also have good training videos on youtube. I think the thing I like best is that the consignors can access their accounts from home. The convenience and transparency gives my business more legitimacy. The software always works flawlessly, it's intuitive, and they continually put out updates to make it even better.

Reports could be better. It can be cumbersome to find the info I need. Some info you can't get within the software, but can find if you export the right data. For a small operation like mine, it's fine. If you have a large business or multiple locations, the reporting might be frustrating.

We have had a great experience with Ricochet!

We love the ease of Riochet POS, it is straightforward and simple. We find it easy to train employees as well! Communication is top notch with Ricochet, love having the chat option for instant assistance.

Lack of reporting. It'd be nice to break down inventory and have extensive reports on consignors and sales.

I mentioned our overall experience above, but I would like to add that this program has helped us streamline our process' overall. IT has been helpful on many levels. I would recommend it to everyone and if anyone wants to contact me, I'll sing Ricochet's qualities.

Our organization looked long and hard for the right program for our busy Arts Gallery. The Ricochet program has all the functions we need plus it is a very intuitive program to learn. We have several seniors that work here and everyone found the program easy to adapt to. The customer service at Ricochet is the best I've ever experienced. Not only are the staff knowledgeable, but they are also warm and friendly and personal. It's a great program and a great company. I am delighted that we switched to Ricochet.

I honestly have had no problems at all. The program fits all our needs.

Ricochet makes consigning products quick and easy and our consignors love having the ability to go online to check their own inventory and account balances.

Ricochet Consignment Software is incredibly user-friendly; everything is easy to find and navigate and the customer service if I ever have any questions or issues is always pleasant and quick.

There are a few functions that would be nice to have added (i.e., the ability to duplicate a product and then just change the description for similar items and the ability to automatically send account balances out to consignors via email) but there is really nothing negative that I can say about the software.

From day one the Ricochet team has been brilliant.....kind, willing to consider changes when they make sense, available quickly

Ricochet is so intuitive...even if there were non instructions I could figure it out. I does everything I need to run my consignment shop in a way that makes sense without a lot of useless features. The support has been fantastic (usually just me having a silly question) the team gets back to me in moments. I have used other consignment software and there is no comparison!

Hard to think of anything to complain about!

Keeps us organized and easy to use- we plan to us other on-line sales features in the future

Keeps us on top of our Inventory, Consignments and Daily POS

Inability to see a snapshot of inventory for a given period

I have loved this software. It offers lots of overlap of accounting, sales, website and customer access. It is slick!

The customer support is phenomenal. Response to questions is fast and the staff ALWAYS know the answer to my questions. This software, is also easy to use and offers lots of ways to gather data and sort through data.

It is missing just a couple features that I would like. For example, you can only look two pages ahead or behind when looking up products.

Finding Ricochet was the final piece we need to start our business. We looked at number of Inventory and POS systems. Ricochet was the only one that checked all of our boxes. Once we decided to test drive the system, the guys at Ricochet were extremely helpful via email and phone.

Can't think of any cons. The guys at Ricochet listen to their customers and work to implement any changes that will benefit the system and their customers.

This is one of the beat programs around. While looking while opening my consignment store, we came across Ricochet and did the free trail. After hiding the program for 48 hours I knew this was the beat option for us. Easy to use and simple for our consignors to check their inventory and balances.

How easy and simplified it is, my customers love being able to check their inventory and balances.

Can’t wait for mobile app update, having that to use on my iPads will be great!

It is very easy to use if you want a basic software program to use

This software is very easy to use for consignment items which is why we chose it. Reporting for consignor is really good

Wish there was more reports available regarding inventory

Great, customer service is prompt and polite.

This software is user friendly. Ease to learn. Love that you can use it on multiple computers at work and if I need to I can access it from anywhere.

I would like it to be more customization, such as being able to flag a consignor or have a consignor drop off screen that you could have notes about the drop off i.e. date time etc. More customize able reports Employee time clock

I do like being told what the software company is working on and what we as users can look forward to. This was a huge reason I convinced my wife to go for it with this company.

The face we can enter inventory from home or anywhere we are is amazing. This may open up many possibilities for our small business.

I hate change. This software is a little more advanced than my computer skill when you are talking about set up and I was hoping there were going to be more customization allowed for users.

Perfect functionality for consignment and vendor base shops.

Would like to be able to delete things rather than just archive.

Ricochet makes vendor based business sales easy. Customer service is excellent.

It's easy to assign sales to vendors and consignors, apply discounts, create reports. Vendors can see their sales instantly.

It doesn't permit tracking of rent, unless it is deducted from sales. Some reports are hard to follow. It only interfaces with one credit card service company.

It is very easy to use. Excited to start selling online through Ricochet.

Since the update, you aren't able to put in consigned inventory on the products screen. You have to go into the consignor's account and add inventory that solely belongs to that one consignor. It is inconvenient when we are putting in multiple inventory from multiple consignors.