All Ricochet Reviews
1-25 of 115 Reviews
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tammy
Retail, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2021
Absolutely the best software for your business!
Alexandria
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Best software you'll use
Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier
PROSThe customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.
CONSThe only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.
Vendor Response
Hey Alexandria, thanks for the 5-star review! We are so glad we can make your life and business easier to manage. Bulk editing product status and a few other elements is actually super high on our development list! We are expecting to work on that immediately after publishing the iOS app this winter. Stay tuned!
Replied December 2019
Bart
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Rico Cosign Review
Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.
PROSAbility to Organize Consignment Items. Multiple updates Sleek design
CONSSome of the data analytics are lacking -Sales by product are only for store inventory. (i would like to be able to search consignment items as well) Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt) There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request. In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming) Sometimes features I enjoyed in an old version were dropped in an update I would like to see sales by hour of past days. Sometimes glitchy (could be our computer)
Reason for choosing Ricochet
We knew Ricochet was a newer company so we were aware of the fact that we would be able to ask for changes and potentially benefit from them. Customer service was also a big consideration.
Darla
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2020
Ricochet user
Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.
CONSUnless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.
Vendor Response
Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.
Replied January 2020
Dawn
Arts and Crafts, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Very Functional Ricochet Consignment Software
We have a complex non-profit consignment art business in which inventory turns over completely each month or every two months. We are also staffed frequently by volunteers. This software has provided a much needed view into exactly where our business income comes from and it enables us to make better and quicker business decisions.
PROSThis functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.
CONSBeing able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.
Reason for choosing Ricochet
Very helpful and accommodating sales and support and ease of use of software.
Reasons for switching to Ricochet
We needed more functionality plus a reduced fee for credit card processing.
Vendor Response
Building a comprehensive online support center was one of our largest endeavors last year. We're so, so glad it's working well for you. Thanks, Dawn!
Replied December 2019
Abraham
Apparel & Fashion, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
One of the easiest consignment software!
We have no problems at all, everybody we talk to is super nice and answer our questions asap. Thank you guys for always being really helpful and quick about it.
PROSThe software is easy to handle and probably the easiest also.
CONSThere's a few small things like not being able to put 1 item description with multiple sizes from different consignors. Wish we could do the same thing like Shopify has with Instagram where you can tap on the item on your feed and it'll take you straight to our website.
Reasons for switching to Ricochet
They weren't as helpful and detailed as I thought they would be, I would of been nice if they gave a longer trail period to see if that was what we where looking for.
Vendor Response
Hey Abraham, thanks for the review! 5-stars! We are actually working on a pretty hefty web-integration that will empower you to list and sell directly from Instagram. It should be coming soon! Thanks for the feedback!
Replied December 2019
Kevin
Sporting Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Great Consignment software.
It meets our needs. I like most of the features and I think it could be used for a wide array of shops
CONSNothing is perfect, I think there are little tweeks I would recommend on a weekly basis. That said most of the works arounds are sufficient. Currently, with it being the end of the year I wish I could delve deeper into analytics with the software. Another would be the POS interface with CC processor, figure that shit out already!
Reasons for switching to Ricochet
Shopkeep was not able to track consignment inventory well
Vendor Response
Thanks for the review and feedback, Kevin!
Replied December 2019
Jennifer
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Set up and Innovative
I was allowed multiple trials befor I made a decision to launch my business in Ricochet and that is worth a million headaches gone.
PROSI love that the developer is a consignment shop owner himself. This way he understands my goals, struggles and wants to genuinely help me set up a system to succeed.
CONSI don’t need like the waiting period for the IOS APP as this forces me to use a desktop rather than. My IPad... yet I am willing to wait .
Reason for choosing Ricochet
The help was personal and quick and relative to my needed solutions in my small business.
Reasons for switching to Ricochet
I needed to save time and money in hours of wages paid and struggled with this for four years.
Vendor Response
We are so, so close to iOS release, Jennifer! Your patience will pay off soon. Thanks for the 5 stars!
Replied December 2019
Brianna
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
LOVE Ricochet Consignment Software
I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of this software is how customizable it is to fit your personal needs. As a home decor consignment shop, I find myself making many different categories and descriptors to place my items into. The interface is clean and so easy to use. I can quickly enter into a consignor’s account, make edits, and search inventory. Another key factor is being able to organize by price, date, stock status, and others. Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them. Consignor payouts and P.O.S. operate so logically- you willing love it! Multiple reports (over any length of time you choose) make it so easy to Keep record s and are a god-send for state, federal, and sales tax. I cannot imagine running my business without this product! Try it for free and I bet you won’t want to give it up. Ricochet is the best!
CONSHonestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!
Vendor Response
Thanks, Brianna! This is such an incredible review! So glad you've been on board with us for so long. Our development team is literally working on mobile label printing this morning! We'll be publishing more news about that soon.
Replied December 2019
Emily
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Excellent Consignment Software
Ricochet was a great choice for me as I started my new consignment store. I had never owned a business and had very little retail experience. I needed to focus my efforts on learning the business, and not on learning software. Ricochet is easy to use to track consignors, track inventory, and process sales. I really appreciate the customer support and the dedication to making updates. I'd love to see an app version someday so I can check on inventory and make updates remotely without having to use the web site.
PROSI was impressed by the customer service right from the beginning. The training was thorough, and when I had follow-up questions, [SENSITIVE CONTENT HIDDEN] was available immediately to answer my questions. They also have good training videos on youtube. I think the thing I like best is that the consignors can access their accounts from home. The convenience and transparency gives my business more legitimacy. The software always works flawlessly, it's intuitive, and they continually put out updates to make it even better.
CONSReports could be better. It can be cumbersome to find the info I need. Some info you can't get within the software, but can find if you export the right data. For a small operation like mine, it's fine. If you have a large business or multiple locations, the reporting might be frustrating.
Reason for choosing Ricochet
No up-front investment in software. Good initial conversation with Ricochet rep about the features. Free trial. Customer remote account access. Ricochet feels like a small business providing a service to other small businesses. The others I looked at felt more like giant software companies.
Vendor Response
Thanks for the review, Emily! Especially about Ricochet establishing more legitimacy to your business. That's wonderful to hear!
Replied December 2019
Alisa
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2019
Ricochet Software Praise
I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much easier! I have on several occasions recommended this program to others, who have, in turn, been very pleased. Additionally, the support staff is easy to reach when I have questions or problems.
PROSThe Ease of using Ricochet Software is a huge plus for me as I am electronically challenged. If I should run into any problems all I have to do is contact the support team either by computer or phone, and they are always ready to help. Additionally, Ricochet Software keeps accounting details for me so I don't have to spend that extra time working on payouts and sales tax. Ricochet Software, also, figures sales prices from my original pricing in increments of thirty (30) days up to ninety days( the time allotted on my sales floor). Many customers like this feature as it adds to their "hunt" for bargains.
CONSThe consignors payout page only includes a receipt # on their monthly report rather than, additionally, describing the item that was bought.
Reason for choosing Ricochet
This Product was a part of the Business when I purchased it.
Vendor Response
Hey Alisa, thank you for such high praise! Glad we can keep things running smoothly and save you time managing your finances. We will pass on the love to our support team!
Replied December 2019
Amanda
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Simply the Best!
We are currently in our second year of business and have found Ricochet to meet all our business needs.
PROSThe software is super user friendly. It meets all our demands for running a business yet is not confusing to use. Customer service is always available and willing to quickly resolve any issues. Compared to other consignment softwares, Ricochet is the best deal!
CONSEasier setup and use with necessary equipment on mobile devices would be helpful.
Reason for choosing Ricochet
Ease of use, cost, and customer service.
Vendor Response
Thanks, Amanda! We're stoked that you're on board! And we're super excited to be working on the app this year.
Replied December 2019
Linda
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
I love this software!
From day one the Ricochet team has been brilliant.....kind, willing to consider changes when they make sense, available quickly
PROSRicochet is so intuitive...even if there were non instructions I could figure it out. I does everything I need to run my consignment shop in a way that makes sense without a lot of useless features. The support has been fantastic (usually just me having a silly question) the team gets back to me in moments. I have used other consignment software and there is no comparison!
CONSHard to think of anything to complain about!
Vendor Response
Wonderful review, Linda! We take a lot of pride in avoiding "feature bloat" and overcomplicating simple processes. Glad you recognize that.
Replied December 2019
Tina
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
How did I live without this in business for 22 years!
I’ve owned and operated my business for 23.5 years. I did everything by hand, the old fashioned way for 22 of those years. Wrote everything down and kept all my records on paper. Yes I know, I’m a little crazy for that. Spent hours everyday doing paperwork. Approx 18 months ago, I purchased this software and my entire life changed, for the BETTER! My business has grown by leaps and bounds because all that time I used to spend doing paperwork is now used to further my business.
PROSEverything. I love every single thing about this software. Ease of use would be #1
CONSOnly that I didn’t buy it sooner! I haven’t found anything that I don’t like about it yet. There are some features that I don’t use (that I probably should be using) that I will implement in the future I’m sure.
Vendor Response
22 years! Wow, Tina! Clearly you are doing something right. Super glad to have your store on board!
Replied December 2019
Christopher
Furniture, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
One of Our Best Assets and Advantages
Keeps us organized and easy to use- we plan to us other on-line sales features in the future
PROSKeeps us on top of our Inventory, Consignments and Daily POS
CONSInability to see a snapshot of inventory for a given period
Reason for choosing Ricochet
Cloud Based- User Friendly- POS and easy label printing- also love the feature for Consigners to log into their own products to see what has sold.
Reasons for switching to Ricochet
Old product- not user friendly- and too out dated- poor customer service- for about the same price.
Vendor Response
Thanks, Christopher! We have had similar reporting features requested recently. We'll be sure to add your feedback to the list.
Replied December 2019
Elizabeth
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Great Product
This system helps me tremendously with my productivity and keeping track of so many important things.
PROSIt keeps track of all of my sales, payouts, consignor and customer info. I can easily pull up reports to help with accounting and many other needs. I really like that I can take pictures of items under clients accounts and am able to do payment plans through the system now.
CONSI cannot put in the cost of an item after it has sold.
Vendor Response
Thanks for the review, Elizabeth! Glad we can keep Bibbidi Bobbidi efficient and productive!
Replied December 2019
Sara
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Holy cow!
This is one of the beat programs around. While looking while opening my consignment store, we came across Ricochet and did the free trail. After hiding the program for 48 hours I knew this was the beat option for us. Easy to use and simple for our consignors to check their inventory and balances.
PROSHow easy and simplified it is, my customers love being able to check their inventory and balances.
CONSCan’t wait for mobile app update, having that to use on my iPads will be great!
Vendor Response
Straight 5-stars! Thanks, Sara! We're excited for the iPadOS release too!
Replied December 2019
Travis
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Ricochet Consignment Review - Best for saving time
Over all for inventory tracking and keeping multiple consigners inventory straight is the best for our business.
PROSI love the fact that it has a backdoor to have the consignee's check their inventory and that it is so easy come tax time that I can click a report and it is as easy as that.
CONSThe biggest Con for us was the webstore shipping, it just didn't work for our business. We ship way to many small items.
Reason for choosing Ricochet
The back door or our consigners.
Vendor Response
Thanks for the 5 stars, Travis! Your shipping situation is particularly tricky! We may have some online shipping integrations coming up soon that might be able to help.
Replied December 2019
Melinda
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Software with ease
Great, customer service is prompt and polite.
PROSThis software is user friendly. Ease to learn. Love that you can use it on multiple computers at work and if I need to I can access it from anywhere.
CONSI would like it to be more customization, such as being able to flag a consignor or have a consignor drop off screen that you could have notes about the drop off i.e. date time etc. More customize able reports Employee time clock
Vendor Response
Thanks for the view and feedback, Melinda! Deeper reporting is definitely on our list of features this next development cycle.
Replied December 2019
Judd
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
This saves my wife and I time and allows more family time.
I do like being told what the software company is working on and what we as users can look forward to. This was a huge reason I convinced my wife to go for it with this company.
PROSThe face we can enter inventory from home or anywhere we are is amazing. This may open up many possibilities for our small business.
CONSI hate change. This software is a little more advanced than my computer skill when you are talking about set up and I was hoping there were going to be more customization allowed for users.
Reason for choosing Ricochet
My wife loved the personal help from customer service. Once she explained the developers own a resale company themselves I was sold.
Reasons for switching to Ricochet
My wife was spending hours and evening at the store triple entering everything that was sold. Our company is growing and she could not keep up let alone have time for our growing children.
Vendor Response
Thanks for the 5-stars, Judd! Regularly communicating and informing our customers on what we are building and working on is a big goal of ours! Thanks so much for recognizing that!
Replied January 2020
kim
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Ricochet software...love love love
excellent
PROSeasy of use...AND MOST IMPORTANTLY... ease of customer service...and how quickly they can help
CONSrenewal fees each year...but dont think that counts as "least like"
Reason for choosing Ricochet
best consignment software we could locate
Vendor Response
Your review... love love love! Thanks for the 5-stars, Kim. We'll pass on the praise to the customer support team.
Replied December 2019
Nadine
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Best software!
Perfect functionality for consignment and vendor base shops.
CONSWould like to be able to delete things rather than just archive.
Reason for choosing Ricochet
Customer service.
Vendor Response
5-stars! Thanks, Nadine! If you want, you can permanently delete items after you archive them. It's just a two-step process so users don't accidentally delete something permanently.
Replied December 2019
Susan
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Consignor software
Ricochet makes vendor based business sales easy. Customer service is excellent.
PROSIt's easy to assign sales to vendors and consignors, apply discounts, create reports. Vendors can see their sales instantly.
CONSIt doesn't permit tracking of rent, unless it is deducted from sales. Some reports are hard to follow. It only interfaces with one credit card service company.
Reason for choosing Ricochet
Ricochet permits vendors access to track their sales.
sean
Furniture, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Review
It is very easy to use. Excited to start selling online through Ricochet.
CONSSince the update, you aren't able to put in consigned inventory on the products screen. You have to go into the consignor's account and add inventory that solely belongs to that one consignor. It is inconvenient when we are putting in multiple inventory from multiple consignors.
Vendor Response
Thanks for the 5-star review and feedback, Sean!
Replied December 2019
Jodi
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Ricochet is cool
Over all I like the staff and how they are willing to wok with you.
PROSVery easy to use. I like the fact if I wanted to do consignment s I can with this Softwear.
CONSThe steps it take to do a sale. It should take Know more than three steps.
Vendor Response
Thanks for the feedback, Jodi! We're always trying to make things more efficient. We will take a look at the POS screen and see if there are more ways we can streamline things.
Replied December 2019