RMH Store

RATING:

4.1

(31)

About RMH Store

Retail Management Hero is a point of sale (POS) solution for small to midsize businesses and single-store operations in industries such as convenience, grocery, apparel, sporting goods, wine and spirits, gift and specialty. Both cloud-based and on-premise deployments are available. The solution offers features to manage all back office and POS activities. Retail Management Hero includes inventory management features such as loss prevention and detection, serial number tracking, accounts receivable and purchasing control. Users can design receipts, labels and over 300 reports with a built-in tool. The solution also offers support for gift cards and loyalty programs. Retail Management Hero includes an offline version for when the internet is unavailable. The sol...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

RMH Store Pricing

Free trial: 

Not Available

Free version: 

Not Available

Back office items
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RMH Store Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for RMH Store

1 - 5 of 30 Reviews

George

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

A Robust POS for SMB Retailers

Intuitive, all-encompassing, scalable solution, turning data into actionable insights for growth.

PROS

Comprehensive, integrated solution offering real-time insights, adaptable to various retail needs.

CONS

RMH releases many features, which is inherently a great thing, however, regular updates and maintenance may present challenges, especially for businesses without a dedicated IT team.

Reason for choosing RMH Store

Price, user adoption (likeness to RMS) and database adaptability (portability of Microsoft RMS history).

Reasons for switching to RMH Store

It was the natural progression; RMH was designed for Microsoft RMS subscribers to migrate.

Derek

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Replaced Microsoft RMS

Great up grade from Microsoft RMS, get the right partner. Do not do or buy this with the intention of doing it all yourself. Find a good retail technology partner and you cannot go wrong.

PROS

Nice new updated platform for RMS. Seamless transition from MS RMS to RMH. We dealt with the Irish Partner and these guys were very knowledgeable. We received an extensive demo, we received a project plan when we were moving. The new improved RMH, has many improved and new features, we were explicitly advised that it is NOT RMS so expect some changes. Inventory counts - much improved Mobility through additional add on - Very good Managing Debtors & creditors - It is done correctly in RMH Fast - easy to use and configure POS screen Great Partner for deployment and support Great roadmap for future development Multi store Multi Currency - this is especially important of you trade online for managing financials. Inexpensive compared to others e.g. Retail Pro, Cigid, LS Retail

CONS

We miss the old RMH customer community - this however was managed by Microsoft. The Item card in back office needs more fields for data Reporting, while extensive as an accountant we could do with some year end reports, some that were available in RMS.

Reason for choosing RMH Store

Functionality, Migrate from RMS seamlessly, Partner selection, deployment options. Cost was good, options for SAAS or perpetual.

Diana

Retail, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

FUNCTIONALITY

1

Reviewed December 2019

Huge regret to install RMH Central!

Once RMH Central was install ALL of our reports have been innaccurate, transactions are missing from Central, double upload! I am beyond frustrated that a product would be encouraged to be installed when there are so many known bugs! BIGGEST REGRET OF 2019 was installing RMH Central

PROS

POS works well, albeit a couple of bugs.

CONS

RMH Central completely inaccurately reports our sales tax, tenders, and MISSING transactions. Can not PO from Central? Very frustrating for a multi-store environment

Reasons for switching to RMH Store

RMS was no longer going to be supported. RMH will be compatible they said! NOT!

Luis

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2021

Easy and User Friendly

POS for any cashier is easy to use, as well as, manage the inventory and promotions.

PROS

Easy to setup and user friendly, also makes it easy to keep track of the all store inventory. Simple and quick invoicing.

CONS

Not that many manuals and help screens to walk you thru some screens or different options.

Reason for choosing RMH Store

Works much better with inventory and labeling. More user friendly.

Reasons for switching to RMH Store

Legacy.

Martin

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Great EPOS for Small to Medium Size Business

PROS

Great modern looking POS with a lot of functionality and new features added regularly. There are a number of 3rd party companies who integrate into RMH offering such things as website integrations, payment processing and loyalty addons. This list is growing all the time. The product is easy to use due to being logical and well laid out. RMH is a great replacement for Microsoft RMS, it allows for quick and easy migration and offers much of the same functionality, as well as extras such as emailing a receipt to a customer and built in loyalty.

CONS

Not so much for new installs but those moving from Microsoft RMS do notice some missing features such as graphs at the POS. These are however being developed and should be available in the future.

Reasons for switching to RMH Store

Microsoft announced that RMS was going end of life so we evaluated a number of alternative solutions. RMH was the best positioned to fill the space that RMS was leaving.