# Salesforce for Retail Software Reviews, Demo & Pricing - 2026 > Review of Salesforce for Retail Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/retail/salesforce-retail-crm-profile --- [Home](https://www.softwareadvice.com/) / [Customer Journey Mapping Tools Software](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/) / Salesforce for Retail Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Salesforce for Retail 2026: Benefits, Features & Pricing Wondering if Salesforce for Retail is right for your organization? Our Customer Journey Mapping Tools Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Salesforce for Retail 4.5 [(12)](https://www.softwareadvice.com/retail/salesforce-retail-crm-profile/#reviews) Pricing Starting at $25.00 per month ### About Salesforce for Retail Salesforce Retail CRM is a retail management system designed to help eCommerce businesses identify customers’ requirements and deliver personalized experiences. Administrators can organize and manage multiple marketing campaigns across various social media platforms and generate reports to gain insights into advertising performances. The platform enables managers to create and share personalized offers with shoppers through email, mobile applications, web and social networking sites. Salesforce Retail CRM offers omnichannel order management capabilities, which allow retailers to sell items on a unified interface. Additionally, marketers can send predictive recommendations and communicate via live chat to assist buyers. Salesforce Retail CRM lets businesses integrate the system with several third-party applications including Gmail and Microsoft Outlook. Pricing is based on monthly subscriptions and support is extended via knowledgebase, FAQs, forum, chat and an online contact form. Wondering if Salesforce for Retail is right for your organization? Our Customer Journey Mapping Tools Software selection experts can help you in 15 minutes or less. ## Salesforce for Retail User Interface ## Popular Salesforce for Retail Alternatives Main Product Salesforce for Retail 4.5 [(12)](https://www.softwareadvice.com/retail/salesforce-retail-crm-profile/#reviews) Ratings Breakdown - 4.25Ease of use - 4.18Value for money - 4.55Customer support - 4.58Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4464)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6977)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(597)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.79Value for money - 4.80Customer support - 4.70Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(732)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.73Value for money - 4.49Customer support - 4.50Functionality Pricing Starting at $7.00 per year Get Price ## Salesforce for Retail Pricing and Plans Starting price: $25.00 per month Free Trial Free Version Basic $25.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Salesforce for Retail Features - Popular features found in Customer Journey Mapping Tools Behavioral Analytics Collaboration Tools Customer Experience Management Customer Profiles Customer Segmentation Data Import/Export Performance Metrics Reporting & Statistics - More features of Salesforce for Retail Activity Dashboard API Behavioral Targeting Campaign Analytics Communication Management Contact Management CRM Customer Database Customer History Discount Management Display Ad Management eCommerce Management Email Marketing Forecasting Interaction Tracking Inventory Management Inventory Optimization Inventory Tracking Lead Management Live Chat Loyalty Program Multi-Currency Multi-Location Order Management Personalization Purchase Order Management Real-Time Analytics Real-Time Data Real-Time Reporting Real-Time Updates Recommendations Reporting/Analytics Retail Inventory Management Returns Management Rewards Management Sales Order Management Sales Reports Shipping Management Stock Management Third-Party Integrations Warehouse Management Website Analytics ## Salesforce for Retail Integrations Microsoft Outlook Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review ## Salesforce for Retail User Reviews Overall Rating 4.5 Ratings Breakdown 5 50% 4 50% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.2 Customer support 4.5 Functionality 4.6 Have you used Salesforce for Retail and would like to share your experience with others? Tapiwa T. Verified reviewer Food Production 11-50 employees Used daily for less than 12 months Review source Reviewed November 2021 Sales for Profit go for Salesforce Retail CRM 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Selling support tools, analysis and report feedback tools with live feedback or current activities of the company Cons: Integration with other apps is a learning phase which can be understood over time, because applications evolve to different updates, therefore there's need for webinar support for q Changing technological environment and support the clients of Salesforce CRM Read More Aman Preet S. Verified reviewer Retail 10000+ employees Used daily for less than 6 months Review source Reviewed July 2022 How Salesforce retail CRM is better than its competitors 4 Overall experience is mixed up as on the one side being it's pros is visionary and durable at the same time it is costly , complex and provide poor customer support. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: Salesforce retail CRM has been marked as World's No.1 CRM and it stood up with the title it has. I'm quite impressed with its policy of long term vision and executing the same. Alongside better strategic acquisitions that none other CRM softwares are providing for long term. Cons: Being a premium CRM software it is very expensive in a long term along with that the configuration and setups are often complex as well as time consuming lastly we as a team has suffered with poor customer support. Reasons for switching to Salesforce for Retail CRMnext, Zendesk and Zoho CRM lacks the durability which is way better in the case of Salesforce retail CRM alongside it has better reputation with strategies acquisition which we are experiencing in here. Read More Raúl S. Verified reviewer Marketing and Advertising 51-200 employees Used daily for less than 12 months Review source Reviewed July 2022 Engage customers and earn loyalty 4 Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: You can leverage your business insights to win new customers and build lifetime loyalty by accessing and optimizing their data and customizing messaging and creative. Cons: The integrations are sometimes complex which makes it not an ideal solution for small projects, for this reason and for the economic one. Read More GB Gabriel B. Verified reviewer Civil Engineering 51-200 employees Used daily for less than 2 years Review source Reviewed April 2025 A must try Love it ! 4 My experience has been short of amazing. I always tell others I meet who are in the same line of work that this is a must have. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: For me it has been one of the best rewards program for retail and I have been in the industry for a long time. Cons: I really dont have any cons about the program. It was easy to use since the very first day. Read More AK Adhya K. Verified reviewer Computer & Network Security 10000+ employees Used daily for less than 12 months Review source Reviewed August 2022 Salesforce and it's benefits 5 My overall experience is superb as it is easy to use and beginner friendly Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Dashboards, Display Ad management and recommendations Cons: Email marketing as I have not explored it much Read More Gustavo O. Verified reviewer Financial Services 201-500 employees Used daily for more than 2 years Review source Reviewed May 2022 Essential tool in your Tech Stack 5 Overall I've learned that this is an essential tool in our tech stack. Without it our sales organization would not be able to operate. We are excited to continue using this tool. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What our sales team likes the most about Salesforce Retail CRM is their 24/7 customer support. We use this tool daily. Without this tool, our organization would not be able to function. It is essential in our tech stack and we greatly appreciate all the support we receive from their team when we have issues. Issues are rare. Cons: I understand that this tool can be expensive. It is probably not the best for smaller organizations. Read More Akanksha R. Verified reviewer Apparel & Fashion 1001-5000 employees Used daily for more than 2 years Review source Reviewed March 2022 The best CRM that i have ever used 5 It was a good experience overall Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: 1\. Detailed reporting. 2. They have test environment to test the cases & scenarios 3. UI/UX. 4. Lots of plugins Cons: 1\. The price is very expensive. 2. Support from Salesforce is not that great. 3. The Sales team don't negotiate during purchasing Read More Abhishek K. Verified reviewer Real Estate 201-500 employees Used daily for more than 2 years Review source Reviewed March 2022 Incredible CRM to use 4 Great Experience Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: 1\. Ease of use 2. Detailed implementation 3. Task management 4. Work flow management Cons: 1\. Too costly for licence 2. Implementation is slow Read More Shivakumar Y. Verified reviewer Human Resources 201-500 employees Used daily for less than 2 years Review source Reviewed March 2022 The Best CRM out there 5 SF is the best CRM that i ever used. It's just amazing. Only Pricing is its downside. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: 1\. Integrations. 2. UI/UX. 3. Plugins availability Cons: 1\. Price is very high. 2. Support could have been better 3. Implementation is too long Read More VR Verified Reviewer Real Estate 51-200 employees Used daily for less than 6 months Review source Reviewed December 2022 Best for Cx interaction 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: It’s allows me to document customer interaction easily Cons: It could be difficult to understand at first use Read More Showing 1 - 10 of 12 Reviews Load More Reviews ## Other Top Recommended Customer Journey Mapping Tools Software [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) **4.6** (542) Recently recommended **0** times [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) **4.6** (255) Recently recommended **0** times [SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/) **4.4** (122) Recently recommended **0** times [Contentsquare](https://www.softwareadvice.com/customer-experience/contentsquare-profile/) **4.8** (116) Recently recommended **0** times Stuck Between Options? 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