I have had the pleasure of being a salon owner since 1993. During the past 21 years salon and spa software has evolved enormously. I have seen many software companies' come and go. In the past we simply needed a cash register. Those days are long gone. Today we require more than just a point of sale at the front desk. We need a tool that can help us manage our business and our clientele history. There are many software choices but for us the decision was clear. Salon Ultimate is the most advanced software I have come across and it becomes more robust with every update. There are new and improved features that are integrated directly to our 8 workstations on a regular basis. These features are designed to make the job of a salon coordinator and salon owners substantially easier. The features in Salon Ultimate are very extensive. They include POS, appointment book, reports, ability for staff to see their schedules on their mobile devices and much more. Marketing and reliability, scheduling and detailed reports are just the core features. We actually save money in the long run with Salon Ultimate's automated email confirmations, online booking, professional guidance and email marketing capability. The service is web based and I review activity from home, confirm appointment requests and even train staff remotely. The most recent bonus was the construction and launching of a mobile app to our website. What other company will give you that? Did I mention that they recommended a firm to build our interactive website and linked the interphase with our network? This makes appointment requests and gift card sales easy to log, track and process directly into our daily sales report. Another important relevant aspect is the exceptional customer service provided by Salon Ultimate. The knowledgeable staff goes above and beyond my expectations. They are always helpful and attentive to our needs, concerns and questions. The staff at Salon Ultimate is not only software designers, they are considered to be our business partners and friends. They advise us, based upon 20 years of experience in the beauty industry, be it hardware decisions, software tutorials or business practices. I can't express highly enough our appreciation for Salon Ultimate. I would recommend the service, software and relationship that we have come to know and trust to anybody looking for the best in salon and spa software.

I use Salon Ultimate every day and it's made clients check in and check out process so much easier along with reporting .

The transition to Salon Ultimate was easy along with being easier to use functionally .

NA i love it , my only down is that we didn't use it sooner.

Over promised and under delivered. I guess this software was not intended for larger spas. The gift certificate tracking is lacking and the reports are incomplete. They have so much potential. I am very disappointed with the customer care and follow up.

The drag and drop appointment feature is very handy. The basic appointment booking is simple.

The reports need to be streamlined. There are so many to choose from and none that give me the. Inbred I need.

One of the hardest/scariest things for a Salon and/or Spa to do is change their booking software... It can be a total nightmare especially for an established business. One day off line could cost thousands. My Salon and Spa Opened in September of 2012 using another companies software for booking, by November we knew we needed another system:( From lack of training, support and a non user friendly system we knew that handling our hopes for a high volume of clients would be impossible. By chance a week later a Salon and Spa Ultimate representative walked through our doors and presented us with a brochure highlighting the benefits of their software and company support, including a personal in house 1 on 1 set up! We were sold.... By December 1st we were up and running, incredible! Not only were we able to get personal training and were able to learn to operate it in record time there were so many additional features that have helped grow and organize my businesses, and they keep coming up with more! I wholeheartedly believe that Salon Ultimate has directly increased our sales and profitability, as a new business owner I couldn't have asked for more. We even won Best Salon and Spa in our area our first year in business! I am always able to contact a REAL person every time I call with a question and its usually someone I have talked to before, always kind, professional, helpful and direct. My question can usually be answered or the problem fixed within seconds.... I feel confident calling in the middle of processing a ticket with the client standing in front of me ( a notoriously stressful moment) Because I know they will answer right away! Customer service is what makes my business different and stand out from others and I am so happy that Salon Ultimate runs their business the same way. Forever thankful and Loyal

Overall, I really enjoy using this software daily!

The software is so intuitive and easy to learn. Features are clearly designed for industry specific needs and new functions are always being added! Customer service is top notch!

The reports are clunky and the specific data I want in order to make informed business decisions is often not avaible.