--- title: "SalonBiz Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SalonBiz. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SalonBiz is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/salonbiz-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Point of Sale Software](https://www.softwareadvice.com/retail/web-based-point-of-sale-software-comparison/) / [SalonBiz](https://www.softwareadvice.com/retail/salonbiz-profile/) / SalonBiz Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/salonbiz-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/salonbiz-profile/alternatives/) # SalonBiz User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 44 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.9/5 - Value for money: 3.5/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 17 reviews (39%) - 4 stars: 14 reviews (32%) - 3 stars: 8 reviews (18%) - 2 stars: 0 reviews (0%) - 1 star: 5 reviews (11%) ### Most mentioned pros - It syncs with Aveda and fairly easy to use and teach new users ### Most mentioned cons - Frequent and lengthy system crashes, unreachable and unhelpful customer service, numerous glitches almost daily, limited report customization, waitlist only allows for one service per client and only lets you put them on the list for a maximum of one month, still deletes appointment notes when moving clients around on the books after sending in multiple complaints - Customer service only answers text - that is an issue when you need emails answered - Their customer support team is very helpful, but the frequency in which we have to contact them is pretty ridiculous. ## SalonBiz customer reviews Showing reviews 1-25 of 44 (page 1). ### We have had a wonderful overall experience with Spabiz since day 1. - Overall rating: 4/5 - Reviewer: Lindsey F. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software is extremely user friendly and easy to navigate. Support with technical questions, reporting, etc...is always top notch. #### Cons It would be nice to have more customizing options. Altering standings vs deleting all and starting over. Email and text communications with guests outside of just confirmations. #### Vendor response Hi Lindsey! Thanks for sharing your feedback with us. It¿s great ideas like yours fuel our future development. We have a brand new texting feature using artificial intelligence we are certain that your guests will love. Can¿t wait to share with you, speak with you soon! Replied March 2018 --- ### SBIZ Review 2024 - Overall rating: 4/5 - Reviewer: Lynn M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall, 7 out of 10 [sensitive content hidden] is great [sensitive content hidden] is great [sensitive content hidden] is great [sensitive content hidden] is great Customer service only answers text - that is an issue when you need emails answered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros How it looks - drop and drag - reports - stylist app #### Cons Inventory features - no HR features - a bit confusing to find what you need at times #### Reasons for choosing SalonBiz We use Paychex Flex for payroll and HR items, which could be integrated into Salonbiz - missed opportunity! --- ### Great Software...If They Fix the Glitches - Overall rating: 3/5 - Reviewer: Mary Lou M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered It's "okay". I feel like there has to be something out there that has fewer glitches and better support during the hours we may need it. We are open for three hours before they even open. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I love the reports, it allows me to see what's going on in my business. #### Cons - I was expecting premium service as I was told this was premium software. - The system has went down several times in the past 2.5 years we have been using it. - Service providers often don't get their notifications. - Support is lacking, especially for us on the east coast. - Can't call to get "real time" support. If you do get someone on the phone, they are usually very polite though. - Takes forever for them to get back to you and when they do, they want you to do more work. Give them "more examples of the problem". - As a Canadian client, I don't like paying in US$ as it fluctuates. Honestly, I wouldn't even mind that so much if we didn't have so many little problems. - At one time, they apparently forgot to click the box that says "Canadian" for pricing and all my products were being sold as US$ prices but in Canadian dollars!! #### Reasons for choosing SalonBiz Again, I went with the recommendation because they are supposed to be integrated with Aveda. #### Reasons for switching to SalonBiz I was told that Salonbiz is one of the best for Aveda salons. Why wouldn't you want a premium software for your premium brand? --- ### Salon / Spa Biz - Overall rating: 5/5 - Reviewer: Kevin T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered I’d 100% recommend this to a salon or spa that has hourly and commission service providers. It’s not for smaller fledgling establishments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s an all in one software that literally allows you to setup, run and manage your salon / spa. The most comprehensive of them out there. #### Cons With it being so comprehensive, I found that it was quite a bit of overkill for me, a suite renter with no employees. That being said, their smallest subscription is for 3 users. And it’s on the costly side. #### Reasons for choosing SalonBiz I wanted to go all in to see if it were to help me build my business at a reasonable cost. #### Reasons for switching to SalonBiz I wanted to experience SalonBiz to see how well it fit in my business. --- ### Ultimate Salon - Overall rating: 5/5 - Reviewer: connie p. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is great, I would not use anything else! We all went through a great deal last year and we have not recovered completely, it will take time to be what we were and know where we are all going... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It was easy to learn and use. They are innovative and directly aligned with Aveda which helps me as an Aveda Salon. They stay on top of the industry needs and provide us with good service on how to use the software. #### Cons Not alway impressed with the customer support. Wait times can be extremely lengthy and not always helpful. I feel the new updates from enterprise to central are not delivered consistently and at times not on the spot. Do not get me wrong, I love Salon Biz, I just feel at times they need to be more consistent with support #### Reasons for switching to SalonBiz We had Salon Biz in the past and switched to Salon Iris when Salon Biz was not able to link multi locations together in 2004/2005. When we united two new locations in 20011/2012 the program had changed and once again we went with Salon Biz and have been with them thru this current date. --- ### Review of changes & upgrades of Salon Biz - Overall rating: 3/5 - Reviewer: Elizabeth R. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros integrates with AVEDA reports and supports the functions in our business #### Cons recent upgrades have been hard to navigate & system runs slow or crashes #### Reasons for choosing SalonBiz great technical support! #### Reasons for switching to SalonBiz Salon Biz integrated with our business better --- ### Outdated Salon Software - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been working with SalonBiz on and off for almost ten years. Although it's easy to use it is definitely time for an update. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros SalonBiz is easy to use, once you know what you're doing... #### Cons It is very outdated, definitely could use a facelift to make use and appearance easier. #### Vendor response Hi! Thanks for your feedback. Our team has been working on updating the core software, in fact, we are in the process of releasing a new web based appointment book. I¿d love the opportunity to connect to ensure you are using the most up to date version and that you are taking advantage of all newer features like custom email templates, online booking, the Stylist App, our iPad app and Pocket Salon for your guests. Give us a call at your convenience (888)809-2802. Replied January 2019 --- ### Great Salon Product- but must have patience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Cosmetics - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We stay really organized. There are a lot of great features like being able to put a clients birthday in their file. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love the format of the program. It’s easy to learn how to use and there a lot of great features to help your salon run smoothly. #### Cons Technical support is a joke. Half the time SalonBiz tech supports blame issues on internet or Aveda Pure Privilege #### Vendor response We love hearing feedback like yours. SalonBiz is all about helping you easily manage salons operations.:) Our software and team improve when we work together, we¿d love the opportunity to discuss your interaction with our team, I invite you to reach out to me personally. I hope to hear from you soon. Best! Replied January 2019 --- ### Not terrible but not the best - Overall rating: 4/5 - Reviewer: Allison P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a good software to use with it's different pros and cons. I like that it is an easy system to learn and easy screens to navigate through. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is easy to navigate through the software and the picture icons are a nice bonus. If you don't know what the icon means just hover your mouse over it and it says the name of the icon/what or does. I personally think that is helpful as pictures are easier on the eyes. #### Cons Does not allow you to move appointments around with ease as I normally have to go out of the appointment and then go back in to edit it again. You are also no longer able to call salonbiz and have them reopen it when there is a ticket error. Therefore, it should allow us to edit tickets right away without having to contact someone. --- ### SalonBiz - Overall rating: 4/5 - Reviewer: Brianna L. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great, I love that I am able to book my clients and suites with ease. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like that I am able to book appointments with clients, as well as find a suite if I am out of town and need a place to work. #### Cons I dislike nothing about the software it has helped me for over 2+ years now and I have not had any issues. --- ### Withstanding the test of time - Overall rating: 4/5 - Reviewer: Aurora E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Reliable, multi-functional software. A great solution to booking needs for a variety of salons. #### Cons The aesthetics are a little retro on the version we have currently (not sure if it's updated in later versions of the software). Otherwise, there are currently no complaints. #### Vendor response Thanks Aurora! We appreciate your feedback. There are some new changes to the interface that will be released throughout 2019. Be sure to sign up for our blog posts so you¿re kept in the know about the releases. Happy New Year! Replied January 2019 --- ### Keeps me on track - Overall rating: 5/5 - Reviewer: Lynn H. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SalonBiz has help me stay on top of my day, and maintain a productive schedule by seeing everything at a glance, and being able to update notes for each client, I never have to wonder "what did we do last time"... #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love the ability to color code my appointments, and personalize notes for each client. #### Cons I didn't have anything that I disliked about the software. --- ### Great Customer Service. - Overall rating: 5/5 - Reviewer: Allison P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that it helps me stay more organized. #### Cons Its a lot to learn but I’m still growing and I know it will grow with me. #### Reasons for choosing SalonBiz It was suggested by Aveda. --- ### great scheduling program - Overall rating: 5/5 - Reviewer: MARINA B. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. program is great for beauty salons only. specifically developed to help with scheduling process which is great #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros this software helps easily make appointments for my clients. keeps tracks of all future appointments, making them easily accessible for edit or canceling. #### Cons There's a lot of competitor products on the market for this kind of program therefore pricing could be lowered. --- ### Very Customizable - Overall rating: 3/5 - Reviewer: Carissa S. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love that we can customize what each user login can access, Offers text reminders for our clients. #### Cons Text confirmations for clients are an additional cost, color customization makes the screen look too busy --- ### A Critical Failure in Quality and Reliability - Overall rating: 1/5 - Reviewer: Mary G. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered In this industry, we rely heavily on our booking systems to properly handle our schedules and reports. It's the backbone of the business. When you commit and pay a large monthly fee for your booking software, you'd expect it to be reliable and take excellent care of your files and data. SalonBiz (more specifically after the 2021 update from Enterprise) has been a consistent beacon of stress and frustration for my entire staff. Aside from the 5+ system crashes in the past two years (one being multiple days long, causing us to have to work extended hours to maintain accuracy with our scheduling and checkouts manually, offline), the glitchy messaging platform, and numerous limitations with reporting, their customer service has also proven to be tremendously subpar. After sending in a great deal of reports trying find a solution for endless glitches including, but not limited to: deleted client notes, inability to reschedule clients because of "system error", timing and service restrictions when adding to the waitlist, and inability to compute and save service/request types, we have received little to no assistance or willingness from SalonBiz's customer support team to dive in and resolve said issues . Do not purchase SalonBiz for your business if you value consistency and reliability! I understand that accidents happen, but when they occur this frequently and profoundly, I lose my patience. I am truly shocked in the lack of quality and customer care. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Integration with Aveda+ Rewards and ability to customize aesthetics. #### Cons Frequent and lengthy system crashes, unreachable and unhelpful customer service, numerous glitches almost daily, limited report customization, waitlist only allows for one service per client and only lets you put them on the list for a maximum of one month, still deletes appointment notes when moving clients around on the books after sending in multiple complaints #### Reasons for choosing SalonBiz We had already been with them for 8+ years before the system update from Enterprise and trusted them to improve and keep our data safe, to no avail. We are in contact with other salons that have already switched to new systems for similar reasons and will now be following suit. --- ### SalonBiz upgrades have made booking a breeze! - Overall rating: 5/5 - Reviewer: Hlee V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! I'd recommend Salonbiz to any spa. The new features with Central are pretty much up to date and makes it easier to train someone to work the desk, even if just for a day. Inventory is a category I've yet to master as I switch back between Backoffice and Central frequently. Booking features are pretty simple and the smart features include is definitely an awesome touch! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The booking software is easy to navigate (even for those not so tech-savy). Drag and drop feature is a game changer! #### Cons Central is quite easy to navigate overall. With all the different tabs and/or categories available on the left hand side, although it doesn't happen often, I tend to get lost with where I need to go to find a feature. I could see where this may be troubling for someone new trying to understand where all features are located. In addition, I feel blocking the schedule has gotten easier. However, I've stumbled across some hiccups when blocking the day, multiple staffs or blocking a block of a day if I'm not currently on that exact same day. #### Reasons for choosing SalonBiz We've worked with SalonBiz before (personally have worked Salonbiz going on 7 years) and would 100% Salonbiz now with the new upgrades with Central! --- ### Our experience is great having customer support at our finger tips 24/7! - Overall rating: 4/5 - Reviewer: Lauren C. - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Mobility- We are able to take care of clients in a more mobile fashion in this fast paced world we live in. I pads and phones can be used in salon and out of the salon to take care of client and staff needs. Unity- We are able to unify our staff and client data base so if a client visits more than one location we can still give our staff commissions and the clients file can easily be viewed to look up history. Call Center- we are able to handle clients from one central location. Power outages- If one location looses power we can still operate without falling behind on daily book keeping. Customer Support- Customer support is always available and quick to respond to needs, they also have a friendly southern hospitality that is so refreshing! ;-) Promotions- Its easy to add a discount code and use the auto discount feature when running certain sales. Inventory- We just dove into inventory but it is pretty simple and user friendly to count your items in stock. Online Booking- Seems to be an easy function for our clients and helps fill in the day when there is availability. #### Cons Reports in general are overwhelming & not productive time wise- Being able to find what you are looking for without going to several different reports and having to export and sort is time consuming. Finding service provider benchmarks all in one report would be nice. It becomes confusing for the staff to know where to look to reach their goals when having to go to several places to find out how they are doing on their own. Having to build our our payroll report to show service providers what they are getting paid, custom reports very costly but seems to be the only solution for important aspects of our operation. Staff documentation- There is no where to document an employees timeline such as promotions, write ups, transfers in their file. Pop up notes- Takes to long to get into a pop up note and it is not an easy read format... better format and entry would be awesome for helping clients more effectively. #### Vendor response Hi Lauren. We love to hear to hear feedback like this! Especially where we can make improvements. It seems as though no two salons are alike when it comes to benchmarking so we¿re working on something we feel could make everyone happy. We¿ll fill you in soon. Replied March 2018 --- ### LOVE SalonBiz! - Overall rating: 5/5 - Reviewer: Jane E. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I HAVE NOTHING BUT LOVE for PEOPLE BEHIND SalonBiz! I have never meet any of them face to face but everyone that I have every encountered has been WONDERFUL! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The CUSTOMER SERVICE/SUPPORT is the BEST hands down! Whenever I have an issue personally with something or not remembering how to do something they never fail to BE KIND, UNDERSTANDING, PATIENCE, EASY TO UNDERSTAND AND COMMUNICATE WITH and that is just a little of what I LOVE about SalonBiz #### Cons That it is a computer program...I am 58 and not very computer savvy but SalonBiz has been so easy for me and the stylist, I wonder why we did not start using it earlier than we did #### Reasons for choosing SalonBiz We are an AVEDA CONCEPT salon and through NEILL CORPORATION our AVEDA distributor --- ### SalonBiz Review - Overall rating: 4/5 - Reviewer: April T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the marketing/ online booking/ confirmation/ reminder features. Their compatibility with Aveda and partnerships with Listen 360 and other companies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Salon biz really is customized to work well in the salon. I love that it is a live software that is constantly being updated. I appreciate that many of the support team that we talk with come from the salon industry and therefore know our experiences. The product works, and if it doesn't, they hear us and are willing to work on making it better. #### Cons 1. features not working in Canada 2. becoming a bit of a # (having to re-explain my situation every time I call in or email) 3. launches of new features not working/ not coming/ delaying/ crashing #### Reasons for choosing SalonBiz previously worked with Salonbiz. Their presence at Serious Business and their relationship with Aveda. The people on their team. --- ### Pretty good with a bit of room for improvement - Overall rating: 5/5 - Reviewer: Cherese B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In the beginning it was great and now it’s like pulling teeth to get help and lately when we do get help, we’re made to feel like an inconvenience for asking questions. To the point I’ve shopped your competitors #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It syncs with Aveda and fairly easy to use and teach new users #### Cons The online booking feature connected to my website needs improvement, messages from clients can’t be responded to, app login is sloppy for client, reports are almost like enterprise but not quite the same #### Reasons for choosing SalonBiz Aveda #### Reasons for switching to SalonBiz Aveda --- ### Be Cherished Salon - Overall rating: 4/5 - Reviewer: joy g. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I appreciate the customer service. sometimes it is a challenge to get through or if we have issues during non salonbiz hours we are in a bind. Especially being on the West Coast! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros i like that it is integrated with AVEDA for the products and ordering. it makes our world of business so much easier #### Cons i dont like how the reports print when exported. They tend to cut off the end of the page or it is too small to read. We have the same issues when we print the travelers. I understand the idea is to save paper but there are times we have to print them and it is extremely frustrating. on the old desk top salon biz we did NOT have these issues --- ### Salon + Spa user - Overall rating: 4/5 - Reviewer: Kim S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good! Support is excellant #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I LOVE the integration with Aveda, Aveda+ Rewards! #### Cons Lots of clicking to make an appointment and close a sale. I find the inventory entry easy, quick and user friendlier than other software I have used. I wish there was an option to enter several products together in the same family instead of single entry. #### Reasons for choosing SalonBiz Integration with Aveda. Price --- ### Rebecca - Overall rating: 3/5 - Reviewer: Rebecca S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Accessibility is nice to have when looking at schedules. #### Cons Freezes a lot and times out when your in the middle of doing something, does not save it. It is hard to get a hold of technician support. --- ### SalonBiz Review - Overall rating: 4/5 - Reviewer: Melissa V. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love that SalonBiz is integrated with Aveda which makes ordering easy #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like the new updates such as moving appointments, creating waitlists and customizing employee schedules. #### Cons I do not like that there is not a two way texting option #### Reasons for choosing SalonBiz Price and Aveda integration ## More reviews [Next reviews](https://www.softwareadvice.com/retail/salonbiz-profile/reviews/?page=2) --- SalonBiz Reviews, Pros and Cons - 2026 Software Advice