Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"Love it! All my bank cards are hooked to it and I use it everyday to tap and Pay. The Quick pay feature with my Samsung is amazing. Fast and easy. Can use on every card reader out there!"
"Easy to use I dont need to bring my wallet when J shop. It is very convenient. I like it better than Apple pay"
"Very Briliant Application if you are using a samsung device because it will help you to pay on retailers withouth swiping or bringing your credit cards. Just a contactless payment only using NFC."
Cons
"No real complaints, the implementation at the store level took a little longer than expected but I think it's due to our infrastructure but other than that no complaints."
"I wish that the rewards were higher. Still it is a great service. I use it daily. The rewards are a nice benefit. "
"It gave an effortless payment but it is not still credited and approved by all big retailers in market."
Samsung Pay Reviews
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December 2020
Claire from Self-employed
Company Size: 1 employee
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Life saver
Its a lifesaver if you forget your wallet. I'm in an area where tap to pay is very common, and if I forget my card at home and I have to pay for my groceries, it somehow still works just by hovering your phone over the card swipe area. I have proven to many small shops that Samsung Pay will work with the magnetic strip. Depending on the device at the store it takes a couple of tries but worth it. Easy, quick, convenient and the perks that came with it!
Pros
Saved me at a restaurant! Their card reader was not working properly because it kept declining all of my cards the man asked if I had Apple pay or Samsung pay and I said yeah I can try it and it ended up working so weird but it saved me from going somewhere else and wasting already made food. I love Samsung Pay when it works for most transactions. The recent email that I received where the acquisition of points for transactions will end on December 31st is very saddening. I honestly hope that situation is temporary because I do actually like everything that I have Samsung whether Apps, or Devices. Don't be intimidated to try. You just scan your fingerprint (security+++). The app will give you about 30 seconds to scan. Just hold the back of your phone against the reader-it scans immediately, and you're done. I did not have to enter last 4 digits of card. Now, I won't have to worry so much about losing my card, having it stolen, or forgetting it at home or in my purse in the car. Please keep working hard to allow the points for transactions to return as soon as possible.
Cons
Fingerprint authentication is smooth. Easy way to pay. Not like google pay, Samsung worked immediately and more quickly. I like the transaction notifications too. The ads in the app can be ignored if you just use the "quick access" feature of swiping the Samsung Pay card from the home screen and it directly takes you to your cards. This app takes away the worry of losing/forgetting my wallet while I'm out. Everything I need is unlocked at a touch of my fingerprint or scan of my face or irises for added security. My accounts are quickly organized and always ready to use right away. I never have to be embarrassed at the checkout line ever again!! Oh, and since it's digital and contact free, I'm staying safe and saving the environment with each purchase.
January 2020
Josiah from Glass One
Company Size: 11-50 employees
Industry: Glass, Ceramics & Concrete
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Functionality
3.0
January 2020
Nothing Special
The Samsung Pay app works great if you have a Samsung Pay, but is less universal than Android Pay, and really doesn't do anything to stand out of the pack.
Pros
Samsung Pay is like any other app used for paying with you phone. Its quick and convenient, and when setup correctly its nice to not have to carry around multiple cards in your wallet.
Cons
Although it has gotten much better, this app does not eliminate the need for a physical card. Not all registers accept Samsung Pay.
Reasons for Choosing Samsung Pay
I tried out Samsung Pay for a couple months, but decided to go with Android Pay in the end
February 2021
Dustin from Non Profit Organization Management
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2021
Samsung Pay
Pros
I liked the fact that I could use my Debit or Credit card on my phone and have it as a virtual card. There are times when we as men forget our wallet. This feature to have your card digitialy inserted into your phone is a easer way for paying for products especially when you forget your wallet like myself when i got to checkout at walmart to pay for my items but luckily samsung pay was by my side to help me fix the issue.
Cons
The thing that i liked least about the software is that when the system is down there is little to no help in fixing an issue with your account until they are in the office for working hours. Also i could not withdraw at an atm of my choice if it was not that of the entity then i was denied access to my funds.
September 2020
Ryan from Community Forward SF
Company Size: 51-200 employees
Industry: Philanthropy
Time Used: Less than 2 years
Review Source
Ease-of-use
3.0
Value for money
5.0
Functionality
2.0
September 2020
Perhaps Samsung should PAY more attention to the details
out of all my tap to pay apps, this one I use the least. However I have never had any issues at all with it. Probably because Samsung is so familiar with my spending habits. haha I would like to see it fully utilizing predictive AI more. If I'm at a location where I purchase supplies with a company card then that should be the card in the wallet that appears first.
Pros
If you are familiar with any of the tap to pay systems that have sprung up over the last few years Samsung's is no different unless you are not familiar with their platform. I have been a fan of their flagship phone for years and while I utilize many of its exclusive features every day it took some time for me to join their payment system. It is nice that it is simply a small upward swipe and *Schwoop* my digital wallet is right there, ready for spending. The various security protocols being customizable is pretty neat too. I regularly switch it from eye scan to fingerprints depending on dress.
Cons
The reason for me holding out for as long as I did, is that despite being a a user of much of their hardware I refused to buy into what Samsung calls an "account". Samsung has to have one of the furthest reaching , privacy breaching policies I have ever fearfully read while trying to understand why I should allow a company, any company to know that much about me. Also, the fact that once you add payment methods it seems to automatically change your setting to attempt to be your default payment platform.
April 2019
Melissa Louise from Makati Diamond Residences
Company Size: 201-500 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Spectacular application
Let's promote the digital payment for the better life.
Pros
Samsung pay is spectacular mobile payment application, it makes my life more easier. Doesn't need to bring wallet and cash when I go out and want to purchase anything.
Cons
Can't say anything bad regarding Samsung Pay because it is also accepted worldwide and didn't have cons for all Samsung users.
December 2020
Maylson from Computer software
Company Size: 2-10 employees
Industry: Computer & Network Security
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Incredible usability and practicality!
As I already reported, the practicality is incredible! Making payments is much more comfortable, practical and safe!
Pros
I loved the usability and practicality of the application! Very intuitive and easy to use, I added my Bank cards and use it directly and safely without the need to use the various physical cards from several different institutions!
Cons
Honestly so far I'm very comfortable with the app, I still don't see the need for significant improvements!
January 2021
DIMPLE from Self employed
Company Size: 1 employee
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Wonderful pay without physical card
Great
Pros
I can go shopping without taking my wallet with me just my phone. I can add as many cards as needed to the account to pay.
Cons
Pin does not work sometimes. Sometimes paypal on Samsung pay prompts one for a pin.
January 2021
Lisa from Munck Cranes Inc.
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2021
Everything i need in one place!
Conveniently eliminates the need to carry around endless amounts of cards for payment.
Pros
Samsung pay is an easy and convenient way to keep all of your cards and methods of payment in one place. At the tap of a button, you can quickly and easily choose your method of payment and process in a flash.
Cons
Some items or cards can be a little difficult to add if the scanner doesn't work properly. Most cards add instantly.
April 2021
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2021
Great payment tool without cards
Quite satisified and a good payment option to have.
Pros
1. Contactless payment helps in Covid 2. No need to carry wallet anymore 3. Accepted at a lot of payment places 4. Can store different cards at one location on samsung pay 5. Good cashback options
Cons
1. Still needs acceptance at most places. Can't rely on it fully yet. 2. More options would be preferred
December 2020
Mary from Quality healthcare
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2020
Samsung pay is simplicity
Great experience overall
Pros
I love that I can add all my cards, and pay with my phone. It's a lot easier than carrying around my wallet with all of my cards and cash
Cons
I never realized how bad it drained my phones battery, if I dont close out of it. That's the only issue I have.
February 2019
Siva from Cloud9 Bar and Grill
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
5.0
February 2019
Samsung Pay review
Pros
As a Samsung pay user, always use my Samsung phone as wallet, very easy to use and will work at all the places even where Google pay doesn't work. Observed it will work like swipe card as well where NFC is not in place.
Cons
Biggest disappointment is rewards and is based on number of transactions and not based on amount. The awards aggregate is not so great and taking long time to use.
October 2017
John from El Super
Company Size: 10,000+ employees
Industry: Supermarkets
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
Samsung answer to apple pay
Pros
It integrates with all Samsung systems mostly phones *I had this option on my windows phone* and allows for one touch payment. The advantage to this is that it's unhackable as your code is constantly being changed and it has less prompts than a typical pay system. From a POS perspective it's just one more way to take payments from customers.
Cons
No real complaints, the implementation at the store level took a little longer than expected but I think it's due to our infrastructure but other than that no complaints.
October 2017
Abraham from Rishavena Home Health Care
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Functionality
4.0
October 2017
The Best Mobile Wallet
We were able to process and keep track of client payments as well as set-up reimbursements. Having this option was very convenient as many of our clientele would not carry adequate cash and we did not have any other credit/debit card processing system in place.
Pros
This app can be utilized in both a professional and personal capacity as a digital wallet for processing, making, and keeping digital track of payments, bills, and money transfers. I still use this product in my personal life today even though I no longer work with the company that introduced me to it. If you don't feel like rummaging through your wallet for your plastic, plenty of big name stores have implemented this software into their check-out systems.
January 2018
Lisa from JNLRProductions
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Functionality
4.0
January 2018
The way to go for convenience but can be annoying
I love the convenience but its need for wanting you to interact with it can be annoying.
Pros
I like the fact that it’s on your phone without needing to download anything. Being able to only take your phone and not your whole wallet is a major plus. Fingerprint identification is also nice. Receipts emailed to you regarding products paid for is a great feature that keeps you in the know for where your money is going through the app.
Cons
I have an issue with the “opening slide” being on the bottom of my phone (S8+). There have been many times when I opened it without wanting to. I also do not like notifications sent that a particular location uses Samsung Pay AFTER I leave. It would have been more helpful to let me know ahead of time. I also would like to be able to get a list of stores that take Samsung Pay. I’ve scoured the web looking for such a list but haven’t run across it. The app has incentives that pop up from time to time for points and upping your “level” but there’s no way to turn it off.
February 2019
Angelique Faith from Shangri-La at the Fort, Manila
Company Size: 1,001-5,000 employees
Industry: Retail
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Pay anytime with just a tap
Just a Tap!
Pros
Samsung pay keeps my all cards in one place and the great in this application is you can pay anytime and anywhere with just a tap on your devices.
Cons
If you are a samsung pay user you will definitely don't have any complaints and issue with this product.
June 2018
Alphonzo from Nexus Technologies
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Great wallet replacement
Pros
Easy to use I dont need to bring my wallet when J shop. It is very convenient. I like it better than Apple pay
Cons
I wish that the rewards were higher. Still it is a great service. I use it daily. The rewards are a nice benefit.
March 2019
Marnelli Kenneth from Marriott Manila
Company Size: 201-500 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Convenient way to pay for anything
I realized that samsung pay can really replaced cash and wallets in a good way.
Pros
Samsung pay is a great convenient way to pay for anything in merchants. It also can send money to your love ones.
Cons
The convenient way it has will also be an negative side. You can pay anything just using your phone but if your phone died you can purchased anything too.
January 2020
Maria from Zon Generation Ltd.
Company Size: 2-10 employees
Industry: Facilities Services
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
January 2020
Very easy to use app for managing our corporate payment methods
Samsung Pay simplifies our payment methods and reduces the need for expensing purchases.
Pros
With a single swipe on my phone, I can access our company credit card and pay for equipment and expenses in-store.
Cons
My single concern with Samsung Pay is the ability to separate my personal cards/account from our corporate ones.
January 2019
Rochelle from Radisson Blu Cebu
Company Size: 501-1,000 employees
Industry: Retail
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Samsung Pay Recent Review
Samsung Pay is Perfect!
Pros
Samsung pay provides a lot of perks and benefits to all of us customers. I enjoying the perks that I gain from using a Samsung Pay. It's convenient , safety and fun.
Cons
Well even samsung pay is perfect in his users eye. It still have a limitations for others. But it's limitations is also his advantage
February 2019
Charmaine from Makati Diamond Residences
Company Size: 201-500 employees
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Make life more easier
Easy pay and easy life
Pros
Samsung Pay made my life easier when paying and buying goods and services. I don't need to make an effort to bring my wallet and swipe my cards because of this good application.
Cons
The fact that it's samsung application, it only works in Samsung devices that reached it's quality requirements.
January 2019
Sallie from Republic Cement Services Inc.
Company Size: 201-500 employees
Industry: Wholesale
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Samsung Pay : Secured Payment
Just for SAMSUNG only.
Pros
I am 100% confident that any of my payment using Samsung pay is secured. Using mobile payment is very convenient and more safer when paying in merchants.
Cons
The perks of this good application is for Samsung user only. The other device or mobile phone cannot avail and enjoy this kind of perks.
April 2019
Gracielle Anne from Makati Diamond Residences
Company Size: 201-500 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Samsung pay is the best
Use samsung device and use samsung pay for better life.
Pros
Best payment method i used with my samsung S9 i can easily pay and do transaction withouth using or bringing my wallet and cash.
Cons
Only samsung device is applicable in samsung pay but it is very convenient for all users that can use it.
February 2018
Jordan from HCA
Company Size: 10,000+ employees
Industry: Wireless
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
February 2018
Samsung Pay is my choice of Pay for every day use!
Pros
Love it! All my bank cards are hooked to it and I use it everyday to tap and Pay. The Quick pay feature with my Samsung is amazing. Fast and easy. Can use on every card reader out there!
Cons
Fix a few features with the club cards. they don't always take the right account number. Also work on adding more locations.
May 2018
JASVIN from University of Nevada-Las Vegas
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
May 2018
No need to carry plastic cards anymore
One of the revolutionary way to pay for purchase, which has minimized many traditional card-carrying methods, and brought marvelous near-field communication technology to process at tab to pay terminals. With the samsung pay there is no charge to use samsung pay from chase, but an active data plan is required.
Pros
load as many credit and debit card, works with number of international banks, and secured transaction on top of that on every eligible purchase one gets rewards point for loyalty. No need to enter card number and name after shopping online and no more hassles of input, just use your fingerprint or iris scanner to purchase product successfully. Plenty of applications with just one tap.
Cons
Samsung pay does work with most of the merchants and local stores, It doesn't work at gas stations and hence you might need to carry an optional card.
February 2020
Tuhin from CreativeDev Studio
Company Size: 2-10 employees
Industry: Internet
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Earn rewards while paying
So far experience is good and happily using for myself.
Pros
Using samsung pay gets you rewards and you can put those rewards point into getting gift cards. Accepts most of all popular brand cards and use that to make payment through secured app system.
Cons
I did not found samsung pay to be available world wide stores or merchants. Its still limited. Hopefully they will add these supported in more stores.
March 2019
Cynnia from Shangri-La at the Fort
Company Size: 1,001-5,000 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Better life in samsung pay
I love samsung pay!
Pros
Samsung pay makes my life more better when it comes on purchasing the goods or services that i want.
Cons
The reward points that samsung pay has is very low i wish it will become more higher to attract more users to make it prefer way of payment method.
May 2018
Maged from Cyril Senior Care
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Functionality
5.0
May 2018
Convenience and simplicity in one!
Pros
Easy setup & works with most credit cards. Have not tried the smartwatch interface but sounds very convenient!
Cons
Still won't accept select business credit cards. Busy interface till you get used to. App is solid but crashed couple of times and needed to reinstall
January 2018
Kiara from The Plaza Suites
Company Size: 51-200 employees
Industry: Retail
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Functionality
5.0
January 2018
Samsung Pay
Pros
Samsung Pay makes it easier to pay shops while you are on shopping. You don't have to worry about you leaving your credit card on the shops you went to.
Cons
You have to download the actual application for each shop. It is limited and not every shop has Samsung Pay.
January 2019
Mike from Edsa Shangri-La, Manila
Company Size: 501-1,000 employees
Industry: Retail
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
My Payment Buddy
Thanks Buddy!
Pros
Samsung pay is my payment buddy in all transaction when purchasing in merchants or retails and also in paying all my bills.
Cons
My payment buddy has a limitation too which you can't enjoy it in other devices if it's not Samsung.
December 2018
Joel from Telus
Company Size: 10,000+ employees
Industry: Wireless
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Samsung Did epay the right way!
It's close to Apple & Google Pay but I give it the edge where Samsung will but incentives on.
Pros
Aesthetically looks great and very simple to add your Debit & Credit cards. Samsung also has contests from time to time where you can win prizes but also refer friends and you get cash back!
Cons
Sometimes my TD cards will randomly not work and I have to remove them and re-add them to my wallet, this happens every couple of months.
January 2019
Elisa Sherin from Solaire Resort and Casino
Company Size: 501-1,000 employees
Industry: Retail
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
High Potential Application
Be the Top Samsung Pay
Pros
Samsung Pay has a high potential to be one of the top mobile payment because of convenient and satisfaction it gaves. I truly see it and appreciate the convenient using this good application.
Cons
I didn't see any cons or negative thoughts in this good application because for me it has a high potential and I have a high expectation in this application.
January 2020
Brad from Timothy Christian High School
Company Size: 51-200 employees
Industry: Education Management
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
January 2020
Best way to pay with your phone
It is the best way to use my phone to pay when I don’t want to get my wallet out.
Pros
I love it that it works virtually everywhere. Some people are shocked that it works. It has saved me a number of times when I forgot my wallet.
Cons
I also have the app on my watch. I wish that if was easier to use my watch to pay. Other than that, it’s great.
April 2018
Maziar from CourseNetworking
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Functionality
3.0
April 2018
Best mobile pay app
Pros
The best thing about Samsung pay is working with almost all of the point-of-sale (POS) systems. Even with old ones. Also, one of the amazing features is managing the membership and gift cards. For instance, I have so many small gift cards for Dunkin Donuts, it's easy to manage them and check balance quickly and get rid of those which are empty.
Cons
No integration with payment systems such as PayPal. All need to be connected to cards and it's not supporting all cards. Also, it doesn't support Visa Gift cards which are not the best. For instance, my Walmart credit card doesn't work. Another issue is lack of ability of integration with other apps such as Amazon app or Walmart app for online shopping. I loved Samsung Pay reward programs but these days it's not as good as before. The 5 min wait time before purchases is also annoying but I cannot argue on that.
March 2019
Yuriy from Champions West HOA
Company Size: 2-10 employees
Industry: Civic & Social Organization
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
March 2019
Always ready to go on my phone
Samsung Pay allow me to save some money by participating in special offers and earning points.
Pros
Easy to add and manage credit cards. Nice to have special offers.
Cons
The gift cards and membership cards section is missing some very common retailers like TJMax. For that reason I have to use Samsung Pay for payments and Google Pay for gift cards. How disappointing!
July 2018
TJ from Settlers Hospitality Group
Company Size: 201-500 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Functionality
4.0
July 2018
Needs to be more widely accepted
Pros
Easy to use, quick, convenient. I like not having to dig around for a credit card or cash- cell phone is usually in hand
Cons
Credit card will pop up when not needed from time to time. Biggest problem is that it's not always accepted, won't work on low battery, has had trouble reading with certain phone cases
February 2019
Nickia from John Ed's Cafe & Catering
Company Size: 2-10 employees
Industry: Restaurants
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Functionality
5.0
February 2019
No more lost wallets
Pros
My husband uses this app because he can never keep up with his wallet. This keeps me from worrying because he does keep up with his phone.
Cons
No real complaints for this app, just like other pay apps it can only be used for Samsung users and devices.
June 2018
Deirdre from Turbo Tax
Company Size: 1 employee
Industry: Retail
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
June 2018
Convenient and trendy way to pay
Pros
You can use it EVERYWHERE. I don't know anywhere I can't use it. Can be used with most banks. I can use it for Lyft and Uber
Cons
Only available on Samsung and Galaxy devices. You can't pay people or other websites with it. At least not yet.
June 2018
Bryan from Zamani
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
June 2018
i have enjoyed using samsung pay
The app is great especially its features and I enjoy how you handle your customers
Pros
I have enjoyed using this app for the past six months, it is fast and easy to use and it has cool feautures. It has also allowed me to have multiple cards in the wallet. I also commend the good customer service
Cons
My only complain is that the application is only compatible to Samsung devices and I cannot enjoy using its services elsewhere.
February 2019
Searpons from GLOBALTRONICS INC.
Company Size: 501-1,000 employees
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Samsung pay is my best buddy payment
Nice samsung pay, you have a great services keep the services good.
Pros
Samsung pay has so many features, i can add all may cards with it, and so easy to transact payments for one tap in my phone, you can also use the NFC feature of it that makes my transactions more easily,
Cons
Samsung pay is only for all samsung users, some of the stores are not a samsung user that the only problem, but its not a big issue,
September 2018
Rosemarie from Splash Corp.
Company Size: 501-1,000 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Functionality
4.0
September 2018
Good Software
Pros
In this app, I'll be able to pay in just one tap. I can add my credit cards and it is secured.
Cons
None so far. I love this app because it is very convenient for me.
December 2018
Patricia from Radisson Blu
Company Size: 501-1,000 employees
Industry: Retail
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Briliant Application for Samsung Device
In 5years Samsung pay will be on the top.
Pros
Very Briliant Application if you are using a samsung device because it will help you to pay on retailers withouth swiping or bringing your credit cards. Just a contactless payment only using NFC.
Cons
The only retailer that reject me to used this briliant application is walmart because they have they own kind of payment system.
March 2019
Tori from Oak Brook Smiles
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
LOVE SAMSUNG PAY
Pros
Easiest app to use and pay with. Points for purchases and pin protection!
Cons
More places need to accept it! or modify the one they have so it works more frequently!
January 2019
Titus vincent from RFM Corporation
Company Size: 5,001-10,000 employees
Industry: Retail
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Samsung is still on top
Pros
Okay. First, it is so easy use that even you are no pro in smartphones you will learn how to use it. Next, it is safe and secure. It is protected by your fingerprints and monthly security patches. Another is it works almost everywhere. Great!
Cons
Samsung Pay is geared only for the high-end Samsung devices. Can’t use it in old models og samsung phones
January 2019
Ramir from Stanley Black and Decker
Company Size: 501-1,000 employees
Industry: Industrial Automation
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Samsung Users Choice
Great Job Samsung Pay!
Pros
Good choice and option for all samsung users who are love to use secured mobile payment. A lot of perks can enjoy using this kind of great application and i enjoy using it.
Cons
Only concern in this Samsung pay is limited only for Samsung device only. But the convenient and security gives of this application is total quality.
October 2019
Ben from Brecknock Orchard
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
October 2019
Pay the Easy & Secure Way
Pros
The ease of use and security of contactless payment is super nice.
Cons
I do not have any complaints for Samsung Pay.
January 2019
Haydee from Shangri-La at the Fort, Manila
Company Size: 501-1,000 employees
Industry: Retail
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Samsung pay always boost my day
I would like to thanks samsung pay!
Pros
Samsung pay always boost my day because it gaves me a lot of convenient in doing a transaction and when paying in merchants.
Cons
It has a lot of perks that you can enjoy but the problem is I cant use it using my Iphone 7 phone it just compatible in Samsung devices.
January 2019
Archie Louie from Edsa Shangri-La, Manila
Company Size: 501-1,000 employees
Industry: Retail
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Effortless payment
Samsung pay will go boom one day.
Pros
Samsung pay give users an effortless payment. I don't need to bring my cards and cash anymore because I already have samsung pay in my samsung phone.
Cons
It gave an effortless payment but it is not still credited and approved by all big retailers in market.
December 2018
Joyce from The Ascott Limited
Company Size: 1,001-5,000 employees
Industry: Retail
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
December 2018
Convenient way
Pros
This Samsung pay helps you in many ways , making mobile payments anywhere you go with a credit card reader. And good to know that it can monitor suspicious card activity.
Cons
Sad to say not all can use this as only available on a handful phones. Must have more gift card or any loyalty program.
December 2018
Michelle from Edsa Shangrila Hotel
Company Size: 501-1,000 employees
Industry: Retail
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
December 2018
2 in 1 with Samsung Pay
Pros
Good thing about Samsung pay is that you will no longer need bulk wallet with you , just bring phone and you can pay easy and hassle free.
Cons
Sad to say not all mechant has a andriod pay , but waiting for an upgrade that they will expand their system to make so convenient.
January 2021
Mohammed from NHS
Company Size: 10,000+ employees
Industry: Accounting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
4.0
Functionality
3.0
January 2021
brilliant
Its a great product, It would be much easier if it could be used by many services such as amazon, wish and many more
Pros
Samsung pay, Its actually really underrated. Its a quick way to pay and i think it should be an option for in every payment section. I honestly think it makes things much easier.
Cons
It was not there for when i wanted to pay for different things. Mainly because there was no option for it
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