--- title: "Fresha Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Fresha. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Fresha is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/shedul-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Reminder Software](https://www.softwareadvice.com/medical/appointment-reminder-comparison/) / [Fresha](https://www.softwareadvice.com/retail/shedul-profile/) / Fresha Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/shedul-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/shedul-profile/alternatives/) # Fresha User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 1,447 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 1,288 reviews (89%) - 4 stars: 98 reviews (7%) - 3 stars: 24 reviews (2%) - 2 stars: 7 reviews (0%) - 1 star: 30 reviews (2%) ### Most mentioned pros - I like the ability to be able to schedule different providers and then be able to specify how long the appointments for. - Scheduling notifications options are customizable, and good customer service. - My experience has been totally positive, I would like to improve some things but that depends on me and my clients (like the use of cards to charge when they don't show up for the appointment), but this is a complete app with everything you need. ### Most mentioned cons - Customer support is 0 out of 100, they are assigning a group of swindlers and fraudsters in the media east , and I tried all my best to reach the head office people but they are fully ignoring any communication from ME. - First of all, we already pay $72 a month just for an online booking system with four users -the system only emails And texts our clients we have no additional services so how a company charges that to begin is insane - Fresha has repeatedly charged me 20% marketplace fees for clients who never came through their platform. Despite providing screenshots and direct confirmations from my clients showing they found my business through Google searches or personal referrals, Fresha continued charging hundreds of pounds monthly in unauthorized fees. When presented with clear evidence from my clients, Fresha failed to acknowledge their error, investigate the issue, or process refunds. ## Fresha customer reviews Showing reviews 1-25 of 1,447 (page 1). ### Same old app from whenever it was a new thing - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. More of a payment app at the moment and not really the go-to for discovering new salons in your area #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Same old platform almost no change to the UI but more outlets so a biz dev focused business not user centric #### Cons No focus on the UI or fixing major UX issues in navigating the home page and finding your same barber in the app can be a challenge so you'd rather call to book sometimes and just use the app for payments --- ### Injuring Clients, Deleting Clients - Overall rating: 4/5 - Reviewer: apPIERances S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Issue has been discussed & submitted for almost a year to Fresha. We are of the opinion that Fresha is not concerned that lives are being severely impacted (hospitalization, no appointments, no reminders, client name changes, etc) Fresha overrides client information if each and every client doesn't use an email, phone & credit card unrelated to all other clients. - families & elderly typically share this information to ensure appropriate transportation & finances. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Value for Money Customer Support Ease of Use Reminder Notifications Inventory Management is ok Scheduling #### Cons Fresha overrides client information if clients choose to use same phone & email for reminders. (think families, children, frail elders) Fresha chooses to use the credit card name instead of the client name for transactions. Current situation .... Fresha deleted elderly (90yr +) client medical & profile information and replaced with another younger client (early 60yr+) profile information Result: no address to the frail elderly client on round the clock care to drive to their home to provide services. no profile charts for this client. etc #### Reasons for choosing Fresha ease of use monthly fees real financial security of all customer information #### Reasons for switching to Fresha Booker notified everyone that they were going to use customer HIPPA information for advertising purposes #### Vendor response Hi there, We're sorry to hear about this recent experience with us. By default, the system will merge client profiles that share the same phone number or email address. This is designed to prevent duplicate accounts and keep related booking and transaction data stored securely in one place. However, we understand that in situations such as families, children, or elderly clients, where contact details are shared, this can create challenges if separate records are required. To ensure each client’s medical notes, profile information, and history remain private and distinct, we recommend that each client have their own unique contact details on file. We acknowledge that this setup may not suit every business model, and we value your feedback. Insights like yours help inform ongoing improvements to how client data is managed within the system. Thank you for taking the time to share this feedback with us. Kind Regards, Fresha Replied February 2026 --- ### Appointments, scheduling and notes | An all-in-one no-brainer app - Overall rating: 5/5 - Reviewer: Jorge M. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros First of all: FREE! Second: Complete! Third: take notes, upload pictures which is great for before/after pictures or medical exams, prescriptions, etc. Fourth: Patient notifications by e-mail and SMS... is that enough? #### Cons I'd love to be able to edit the SMS reminder. I love the fact it has Portuguese as a language, since I'm based in Portugal. HOWEVER, the fact that it uses Portuguese from Brazil (as if that's even legit) is annoying. Words like "gerenciamento" and "oi" on a reminder for a health appointment in Portugal shouldn't exist if you want to look professional :( --- ### Fraud and deception - Overall rating: 1/5 - Reviewer: Yousef A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros User interface is very good easy to use, calendar options and clear ways to mange the calendar. Good color for ayes #### Cons Customer support is 0 out of 100, they are assigning a group of swindlers and fraudsters in the media east , and I tried all my best to reach the head office people but they are fully ignoring any communication from ME. #### Reasons for choosing Fresha Square scheduling not supported in medal east --- ### Great booking system that grows with you - Overall rating: 4/5 - Reviewer: Anna M. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I think Fresha is great, at the beginning especially. Great prices when you’re paying, a lot of extra functions, and best thing is that it is giving you customers (unlike some booking systems). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Best thing was that it was basic and free when I was starting. Not many options but for not experienced person that was a good thing and I think it’s still free for one person business (at least it was) #### Cons When my business was growing I needed more options but they were either paid or not really as good as separate systems. But saying that it wasn’t expensive and it was working quite well. #### Reasons for choosing Fresha They don’t give me customers (maybe they are not popular enough) #### Reasons for switching to Fresha Treatwell is not compatible with other booking systems and it was causing a lot of time consuming problems like double booking and calling customers --- ### Great, but expensive - Overall rating: 3/5 - Reviewer: Eleanor C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I had a great experience with Fresha and used it for the best part of a year and had absolutely no issues with the system itself. The fees got out of control for me though and I never knew what I was going to be paying out per month. Sometimes I’d be paying upwards of £70 a month which in my opinion is unacceptable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros My clients were all able to book in with ease, they all complimented how user friendly the system is. It’s also very easy to get to grips with on the business end, everything is easy to find, change and personalise. I also really appreciate the invoice feature, I know a lot of other booking systems don’t have this. #### Cons The fees. New Fresha client fees for clients that I have personally found but because they searched my name on the marketplace, they were classed as a new Fresha client and i was charged 20% of their appointment fee, even if they don’t end up spending that amount. A monthly fee being put on top of this was a disappointment too, considering you also have to pay for extra features such as text messages. #### Reasons for choosing Fresha It seemed the most popular with other nail techs in my area #### Vendor response Hi there, Thank you for sharing your honest feedback. We’re really glad to hear you had a positive experience with the platform itself, but we’re sorry to hear that the fees became challenging and unpredictable for you. We understand how important transparency and cost control are, especially for small businesses, and your comments have been shared with our team as we continue working to improve clarity around pricing and billing. We truly appreciate the time you spent using Fresha and your thoughtful review. Kind Regards, Fresha Replied January 2026 --- ### Fresha in no longer "Free" - Overall rating: 4/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It has helped our business dramatically I now have immediate and total control of my finances. We have recently started using the marketing functionallity and it is impressive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has great functionality and up until recently it was "Free" The functionality is probably the richest of any other Software in the Beauty industry and this is the reason that it often referred to as the world's #1 booking software. It is very user friendly and easy to set up and maintain. The Reporting even in the core system is more than adequate. The Help Center and Knowledge base are brilliant and there are abundant videos on Youtube to help one set up all functionality. #### Cons Fresha has built its reputation and user base on the premise that it was "Free"software. However over time they have slowly removed some of the "Free" functionality and started charging. One example being the calculation of Commission which was incorporated into the Payroll module that is not compatible in South Africa. In addition On-line payments which is a must in our indusrty is not available locally. Now giving a full ONE months notice they will start to charge a monthly subscriptions from 1st August 2025 for core features at R90 per person available for bookings. Unfortunately as the software and your data is held in the cloud you will no longer have access after this date. #### Reasons for choosing Fresha ESPonline (Not in list) Functionality in Fresha was much better and Fresha was Free --- ### Very neat Salon booking system - Overall rating: 4/5 - Reviewer: Veornica R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered We liked Fresha enough, at first the credit card for a no show wasnt usable for us HOWEVER they did make a change and in the end we could use it. We ended up changing simply because we got new management that wanted to use what they knew how to . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked how easy it is to view which employee has which service and when, as well as we like how easy it is to move services over/ to a different time if needed. #### Cons We found Fresha a bit complicated to set up, as well as we found clients were not fully understanding how to book and didnt end up submitting appointment request. #### Reasons for switching to Fresha We really did not like Square - it felt very messy and appointments were not colour coded based off the treatment but the person --- ### Fresha review - Overall rating: 5/5 - Reviewer: Bianca P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good software and easy to use. The value of the software doesn’t match the price point. Good reporting system as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up with a simple interface. Scheduling notifications options are customizable, and good customer service. #### Cons Coat of service is a lot higher than other salon softwares, would like more options for customizing services. #### Reasons for choosing Fresha Good reviews and promotional options when I signed up --- ### Terrible customer service, lots of hidden fees. - Overall rating: 1/5 - Reviewer: Kathryn L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible, do not use them. They over charge for everything. I was given a processing rate but then they ended up charging me 0.5% more than what was supposed to be. I ended up paying double if not triple what I was paying with my old processing machine. They also like to charge for 20% on new clients that they didn't refer. When asked to be removed off of their "marketing" site, your clients cannot book appointment online anymore so you are stuck with occasionally paying for 20% of "new client" fees even if that client cancell their appointment. They are so greedy they like to charge for services that they didn't provide. Also had a staff no longer working and I was charged for her because she used to be a bookable staff. Overall, shady and greedy business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros User friendly, lots of features for booking services #### Cons Lots of hidden fees. Over charges, shady sale reps. Terrible customer service. #### Reasons for switching to Fresha Does not have booking features I wanted. --- ### Read all the fine print for fees - Overall rating: 1/5 - Reviewer: Day C. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros In the beginning it was great. The reminders were great. #### Cons However, they have added fee after fee for their "lifetime" free clients. We are the ones that have helped sort out the kinks. They take 20% for new clients. Do NOT have your clients book online. You HAVE to book them manually at first or you will lose any profit or break even per appointment. Also any text you send as reminders are now billed. Its become very expensive. #### Reasons for choosing Fresha It was free for lifetime. As a new user we were encouraged by free. #### Vendor response Hi Day, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team Replied October 2024 --- ### System is Intuitive - Overall rating: 5/5 - Reviewer: Maya R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced. #### Cons Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them). #### Reasons for choosing Fresha Price, percentage for credit card processing (1% lower!!), the way the product worked #### Reasons for switching to Fresha Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive. --- ### BADASS company and customer service!! - Overall rating: 5/5 - Reviewer: Jessica R. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We all have to like customer service! They are so fast at we replying normally within a day if not hours! I have NEVER dealt with anyone rude (I go to them more than I should, I'll just say I'm total computer dumb), and they legit send me step by step instructions with little picture of icons that help me with every step of whatever I need that go around! I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting! THAT IS RIGHT THEY LISTEN TO US CUSTOMERS WITH VOTES!!! Just go head and get it, you won't be disappointed, and you can thank me later! SERIOUSLY go ahead.....your seconds away from so much stress taken off of you by software you can actually understand, let alone your clients will LOVE the conformation text, a day before text, and I have mine set to 2 hour before reminder! They LOVE IT TOO! #### Cons Absolutely NO CONS! They are working on the software ALL the time! LEGIT, LOOOOOOVE THIS SOFTWARE AND THE BADASS COUSTOMER SERVISE! You're already missing out if you haven't already clicked to sign up! #### Reasons for choosing Fresha Fresha actually answered all my questions (at the time) BEFORE I even got the software! Fresha puts their customers needs and questions first, you feel like apart of their team as your voice and votes actually matter! I LOVE ME SOME FRESHA, AND THE CUSTOMER SERVICE! #### Reasons for switching to Fresha Ugh, their rates went up crazy for 1/3 of the options that Fresha has. An their customer service was days if not weeks wait (Like I would have to read my question because I forgot what I even sent. SMH) FRESHA ALL THE WAY!!! Are you still reading this or have you clicked "SIGN UP"!? --- ### A nightmare transition - Overall rating: 3/5 - Reviewer: Carly G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well. #### Cons We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card on file. It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards. Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, [SENSITIVE CONTENT]. #### Reasons for choosing Fresha I liked their pricing and the initial demo call was great. Customer service evaporated after that, though. #### Reasons for switching to Fresha Fresha offered a few more features than mangomint that I was looking for - such as sales of memberships and packages online, integrations with Facebook and Google for booking, and an integrated marketing suite. --- ### The best software for business owners - Overall rating: 5/5 - Reviewer: Jessica N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app. #### Cons I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge. #### Reasons for choosing Fresha I prefer simplicity and fresha was good with the overall appearance which is easier to use and on the eyes. I also like the updates are growing and getting better. #### Reasons for switching to Fresha The ease and price range was definitely more comfortable to use. --- ### Great appointment app - Overall rating: 5/5 - Reviewer: Paulina L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fantastic and would recommend it to everyone and will continue using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Uncomplicated and professional, it manages appointments via text messages. #### Cons Nothing. I like everything because it’s simple and easy to use. --- ### DO NOT USE FRESHA - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Fresha is terrible! They have terrible customer service. No phone number to ring. Terrible lags in getting back to support emails. Hidden fees. It is not user friendly I have switched to timely and I am so happy. They have a number, very friendly and platform very user friendly. #### Cons Everything but mainly the staff and their customer support team. --- ### Fresha should be protecting business owner of theft of service - Overall rating: 1/5 - Reviewer: Kay W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall is okay, it will be better if you offer loyalty system so we can record clients rewards or beauty bank service to deposit money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Easy to Use. Didn’t have the option to turn off market place and we have to stick with the 20% referral fees unless we quit using Fresha. #### Cons Regarding theft of service, we are unable to process the payment without client provide us a security code sent to their phone. The system should provide more protection to us as a business owner. If we require their security code to charge their card, then it didn’t make sense anymore. I wasn’t aware about this issue because normally small amount processing was working fine, until we had a more premium service like hair extensions required payment over $1000 and client did a runner, after that I realised we won’t be able to charge her. #### Vendor response Hi Kay, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team Replied October 2024 --- ### Fresha review - Overall rating: 4/5 - Reviewer: Arran D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Generally a really positive experience, happy with the systems and it is very easy to set up for my clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Simplicity of setting things up as well as the dashboard/ interface #### Cons The 20% fees is quite steep compared to other software's --- ### salon schedule you can manage from fresha - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered it is really easy to use but little over price #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fresha is really easy to use and easy to manage the salon schedules for employers #### Cons Sometimes if you need to update the price it is hard to update it takes long time to update and when you invite the others sometimes it reject. and little over price for updating the service #### Vendor response Hi there, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! Kindest regards, The Fresha Team Replied October 2024 --- ### Great booking system for a great price - Overall rating: 5/5 - Reviewer: Paige S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I compared a few different booking systems before settling on Fresha. I chose them because they are one of the more cost-effective alternatives on the market and provide a very seamless customer experience. The app really looks beautiful, so I knew it would be a nice experience for customers. The Fresha team also seem to be working on the app software in the background all the time, and I appreciate that they're always looking for ways to better the experience for businesses and customers. #### Cons All businesses using the Fresha software are visible via the app. While this is great for other businesses to get more visibility, it's one extra step for customers to look up your business in order to book through the app. I'd also prefer if the cancellation policy could be more tailored rather than one, flat policy. 50% within 24 hours, 100% within 4 hours for example. --- ### Fresha solves a lot of Small business online scheduling issues!! - Overall rating: 4/5 - Reviewer: Phoebe M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Good so far, I have had a hiccup but that was essentially my own fault. I moved from another online sheduling system and I just assumed it was a similar set up. Fresha is much easier, but where I have changed system I am having to adapt and learn this new layout. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Fresha is much easier and cheaper than other similar products on the market. I used another product before and to be honest I am very impressed with Fresha. I moved from a more expensive product that had a lot to say for itself but didn't deliver nearly as much as Fresha has in the short space of time that I've had it. The online scheduling is briliant,and is set up very simply for me to use on my own. #### Cons I have had only one issue and that is that I had a few clients book in at slots that should not have been available for them to book in. I Wish that the online booking was tentative until accepted by either myslef of the client to avoid this. Basically, I had to explain that the slots weren't available and connect my calendar. The issue was sorted by me, but I feel there should be a system in place to avoid this. I want clients to be able to book in, but sometimes I'm corresponding with people on other platforms and haven't updated my calendar on fresha. This means that online clients could still book in wihtout me accepting the time slot or reviewing the selected time. #### Reasons for switching to Fresha Vcita was very expensive and in my opinion was not worth the money. --- ### My experience with Fresha - Overall rating: 5/5 - Reviewer: Brooke H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered super easy to setup and edit. nice and clean and not confusin. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ability to be able to schedule different providers and then be able to specify how long the appointments for. Also like client history so i can look at notes and such if and when needed. #### Cons I wish it was more medical per say and would like to be able to have a section where i can put individual notes on clients and have Doctor sign off on note and or order. #### Vendor response Hi Brooke, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! Kindest regards, The Fresha Team Replied October 2024 --- ### Not Recommended if you want to receive your funds - Overall rating: 1/5 - Reviewer: Mary P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A month later I received an email saying they couldn’t verify my account and were holding my funds. Almost a month later and after submitting and resubmitting at least 5 times, they still say they can’t verify the information. My bank has no idea what the issue could be. Bottom line: if you want to receive the money you worked to earn, do not enroll in their payment processing system. I’ve gone back to my previous system and am receiving my payouts with no issues whatsoever. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Very easy and intuitive to implement and use on a daily basis. #### Cons Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc. #### Vendor response Hey Mary, so sorry to see this review but pleased to see you're still using Shedul. I can see that you've passed all of the essential security checks so we can continue with regular payouts and payment processing. Verification checks are legal security requirements rather than Shedul's requirements but it's ultimately better to be safe. Now that you've passed, you can process payments as usual :) We're sorry it took longer than expected but we would appreciate it if you would update this review to reflect how you've used all of Shedul's features for the last 2 years and continue to do so. Thank you for all of your support and feedback Replied January 2020 --- ### Thanks Fresha and team - Overall rating: 5/5 - Reviewer: Sarah C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered I think I’ve said everything at the top. I do feel the positive change in going with an app. I don’t know how I managed without it. I know there may be other apps about, but I’m happy with the pay as you go that Fresha do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Before Fresha, I was using a pencil and an book. Clients had to call by phone to book an appointment or send a message through social media. On my day off, I would carry the book with me and divert calls to my phone. This wasn’t great if I was out and about shopping or just having a needed switch off /quiet time. I can honestly say that going online with Fresha, has changed my business. Clients can book in easily and the book now buttons create opportunities for clients to see who’s available at any time day or night. I love all the features and the consultation helps a great deal. I think that Fresha helps my salon to reach out to the people who don’t like to call for appointments and for browsing prices and services without feeling like they have to commit. I love the now show fee. Has helped immensely. I like how the app overall polishes the business and makes it more professional. Generating new clients through this, has helped us grow and expand with new staff. Oh, I love that my accountant can also log in and get what she needs at any time without me having a hand written log. I love that it’s harder for staff to take money using fraudulent means. Fresha let’s me know exactly who’s paid what and I know exactly what’s going on. #### Cons If there’s anything I’m not sure about, I feel I can get in touch and ask. I’m not so keen on the card payment device. It’s a bit slow and clunky. Also- with the no show- sometimes people clear their account so you can’t take the payments they owe. I don’t think there’s much you could do with that. I would like the client info to merge better for people who one week book in with their maiden name of Scott and other times decide to be ‘oh.. is it under the name Wilson?’ And have 2 different client a counts ..or use different emails. #### Reasons for choosing Fresha My friend was using your system and recommended. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/shedul-profile/reviews/?page=2) --- Fresha Reviews, Pros and Cons - 2026 Software Advice