--- title: "Fresha Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Fresha. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Fresha is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/shedul-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Reminder Software](https://www.softwareadvice.com/medical/appointment-reminder-comparison/) / [Fresha](https://www.softwareadvice.com/retail/shedul-profile/) / Fresha Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/shedul-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/shedul-profile/alternatives/) # Fresha User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 1,448 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 1,288 reviews (89%) - 4 stars: 99 reviews (7%) - 3 stars: 24 reviews (2%) - 2 stars: 7 reviews (0%) - 1 star: 30 reviews (2%) ### Most mentioned pros - I like the ability to be able to schedule different providers and then be able to specify how long the appointments for. - Scheduling notifications options are customizable, and good customer service. - My experience has been totally positive, I would like to improve some things but that depends on me and my clients (like the use of cards to charge when they don't show up for the appointment), but this is a complete app with everything you need. ### Most mentioned cons - Customer support is 0 out of 100, they are assigning a group of swindlers and fraudsters in the media east , and I tried all my best to reach the head office people but they are fully ignoring any communication from ME. - First of all, we already pay $72 a month just for an online booking system with four users -the system only emails And texts our clients we have no additional services so how a company charges that to begin is insane - Fresha has repeatedly charged me 20% marketplace fees for clients who never came through their platform. Despite providing screenshots and direct confirmations from my clients showing they found my business through Google searches or personal referrals, Fresha continued charging hundreds of pounds monthly in unauthorized fees. When presented with clear evidence from my clients, Fresha failed to acknowledge their error, investigate the issue, or process refunds. ## Fresha customer reviews Showing reviews 1-25 of 1,448 (page 1). ### Same old app from whenever it was a new thing - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. More of a payment app at the moment and not really the go-to for discovering new salons in your area #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Same old platform almost no change to the UI but more outlets so a biz dev focused business not user centric #### Cons No focus on the UI or fixing major UX issues in navigating the home page and finding your same barber in the app can be a challenge so you'd rather call to book sometimes and just use the app for payments --- ### Injuring Clients, Deleting Clients - Overall rating: 4/5 - Reviewer: apPIERances S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Issue has been discussed & submitted for almost a year to Fresha. We are of the opinion that Fresha is not concerned that lives are being severely impacted (hospitalization, no appointments, no reminders, client name changes, etc) Fresha overrides client information if each and every client doesn't use an email, phone & credit card unrelated to all other clients. - families & elderly typically share this information to ensure appropriate transportation & finances. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Value for Money Customer Support Ease of Use Reminder Notifications Inventory Management is ok Scheduling #### Cons Fresha overrides client information if clients choose to use same phone & email for reminders. (think families, children, frail elders) Fresha chooses to use the credit card name instead of the client name for transactions. Current situation .... Fresha deleted elderly (90yr +) client medical & profile information and replaced with another younger client (early 60yr+) profile information Result: no address to the frail elderly client on round the clock care to drive to their home to provide services. no profile charts for this client. etc #### Reasons for choosing Fresha ease of use monthly fees real financial security of all customer information #### Reasons for switching to Fresha Booker notified everyone that they were going to use customer HIPPA information for advertising purposes #### Vendor response Hi there, We're sorry to hear about this recent experience with us. By default, the system will merge client profiles that share the same phone number or email address. This is designed to prevent duplicate accounts and keep related booking and transaction data stored securely in one place. However, we understand that in situations such as families, children, or elderly clients, where contact details are shared, this can create challenges if separate records are required. To ensure each client’s medical notes, profile information, and history remain private and distinct, we recommend that each client have their own unique contact details on file. We acknowledge that this setup may not suit every business model, and we value your feedback. Insights like yours help inform ongoing improvements to how client data is managed within the system. Thank you for taking the time to share this feedback with us. Kind Regards, Fresha Replied February 2026 --- ### Appointments, scheduling and notes | An all-in-one no-brainer app - Overall rating: 5/5 - Reviewer: Jorge M. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros First of all: FREE! Second: Complete! Third: take notes, upload pictures which is great for before/after pictures or medical exams, prescriptions, etc. Fourth: Patient notifications by e-mail and SMS... is that enough? #### Cons I'd love to be able to edit the SMS reminder. I love the fact it has Portuguese as a language, since I'm based in Portugal. HOWEVER, the fact that it uses Portuguese from Brazil (as if that's even legit) is annoying. Words like "gerenciamento" and "oi" on a reminder for a health appointment in Portugal shouldn't exist if you want to look professional :( --- ### A must have for any business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered A must have for any independent business owner - it is so easy for a client to use and to have a clear overview on what a business can offer. Booking appointments has never been easier! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I use this as a client, and it is so easy and painless to use, I can't imagine not using it at all. I owed my nail technician extra money, and I was able to tip through the app instead of having to mess around with going in and using card machines. It also updates my appointments and keeps them all in one place, so they're easy to view and manage. #### Cons I initially struggled to find services that I wanted in my area, but this is no longer an issue after recent Fresha updates which make the app extremely easy and convenient to use. I wish more businesses used it! --- ### Great booking system that grows with you - Overall rating: 4/5 - Reviewer: Anna M. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I think Fresha is great, at the beginning especially. Great prices when you’re paying, a lot of extra functions, and best thing is that it is giving you customers (unlike some booking systems). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Best thing was that it was basic and free when I was starting. Not many options but for not experienced person that was a good thing and I think it’s still free for one person business (at least it was) #### Cons When my business was growing I needed more options but they were either paid or not really as good as separate systems. But saying that it wasn’t expensive and it was working quite well. #### Reasons for choosing Fresha They don’t give me customers (maybe they are not popular enough) #### Reasons for switching to Fresha Treatwell is not compatible with other booking systems and it was causing a lot of time consuming problems like double booking and calling customers --- ### Great, but expensive - Overall rating: 3/5 - Reviewer: Eleanor C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I had a great experience with Fresha and used it for the best part of a year and had absolutely no issues with the system itself. The fees got out of control for me though and I never knew what I was going to be paying out per month. Sometimes I’d be paying upwards of £70 a month which in my opinion is unacceptable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros My clients were all able to book in with ease, they all complimented how user friendly the system is. It’s also very easy to get to grips with on the business end, everything is easy to find, change and personalise. I also really appreciate the invoice feature, I know a lot of other booking systems don’t have this. #### Cons The fees. New Fresha client fees for clients that I have personally found but because they searched my name on the marketplace, they were classed as a new Fresha client and i was charged 20% of their appointment fee, even if they don’t end up spending that amount. A monthly fee being put on top of this was a disappointment too, considering you also have to pay for extra features such as text messages. #### Reasons for choosing Fresha It seemed the most popular with other nail techs in my area #### Vendor response Hi there, Thank you for sharing your honest feedback. We’re really glad to hear you had a positive experience with the platform itself, but we’re sorry to hear that the fees became challenging and unpredictable for you. We understand how important transparency and cost control are, especially for small businesses, and your comments have been shared with our team as we continue working to improve clarity around pricing and billing. We truly appreciate the time you spent using Fresha and your thoughtful review. Kind Regards, Fresha Replied January 2026 --- ### Fresha in no longer "Free" - Overall rating: 4/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It has helped our business dramatically I now have immediate and total control of my finances. We have recently started using the marketing functionallity and it is impressive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has great functionality and up until recently it was "Free" The functionality is probably the richest of any other Software in the Beauty industry and this is the reason that it often referred to as the world's #1 booking software. It is very user friendly and easy to set up and maintain. The Reporting even in the core system is more than adequate. The Help Center and Knowledge base are brilliant and there are abundant videos on Youtube to help one set up all functionality. #### Cons Fresha has built its reputation and user base on the premise that it was "Free"software. However over time they have slowly removed some of the "Free" functionality and started charging. One example being the calculation of Commission which was incorporated into the Payroll module that is not compatible in South Africa. In addition On-line payments which is a must in our indusrty is not available locally. Now giving a full ONE months notice they will start to charge a monthly subscriptions from 1st August 2025 for core features at R90 per person available for bookings. Unfortunately as the software and your data is held in the cloud you will no longer have access after this date. #### Reasons for choosing Fresha ESPonline (Not in list) Functionality in Fresha was much better and Fresha was Free --- ### Very neat Salon booking system - Overall rating: 4/5 - Reviewer: Veornica R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered We liked Fresha enough, at first the credit card for a no show wasnt usable for us HOWEVER they did make a change and in the end we could use it. We ended up changing simply because we got new management that wanted to use what they knew how to . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked how easy it is to view which employee has which service and when, as well as we like how easy it is to move services over/ to a different time if needed. #### Cons We found Fresha a bit complicated to set up, as well as we found clients were not fully understanding how to book and didnt end up submitting appointment request. #### Reasons for switching to Fresha We really did not like Square - it felt very messy and appointments were not colour coded based off the treatment but the person --- ### Fraud and deception - Overall rating: 1/5 - Reviewer: Yousef A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros User interface is very good easy to use, calendar options and clear ways to mange the calendar. Good color for ayes #### Cons Customer support is 0 out of 100, they are assigning a group of swindlers and fraudsters in the media east , and I tried all my best to reach the head office people but they are fully ignoring any communication from ME. #### Reasons for choosing Fresha Square scheduling not supported in medal east --- ### Terrible customer service, lots of hidden fees. - Overall rating: 1/5 - Reviewer: Kathryn L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible, do not use them. They over charge for everything. I was given a processing rate but then they ended up charging me 0.5% more than what was supposed to be. I ended up paying double if not triple what I was paying with my old processing machine. They also like to charge for 20% on new clients that they didn't refer. When asked to be removed off of their "marketing" site, your clients cannot book appointment online anymore so you are stuck with occasionally paying for 20% of "new client" fees even if that client cancell their appointment. They are so greedy they like to charge for services that they didn't provide. Also had a staff no longer working and I was charged for her because she used to be a bookable staff. Overall, shady and greedy business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros User friendly, lots of features for booking services #### Cons Lots of hidden fees. Over charges, shady sale reps. Terrible customer service. #### Reasons for switching to Fresha Does not have booking features I wanted. --- ### System is Intuitive - Overall rating: 5/5 - Reviewer: Maya R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced. #### Cons Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them). #### Reasons for choosing Fresha Price, percentage for credit card processing (1% lower!!), the way the product worked #### Reasons for switching to Fresha Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive. --- ### The best software for business owners - Overall rating: 5/5 - Reviewer: Jessica N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app. #### Cons I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge. #### Reasons for choosing Fresha I prefer simplicity and fresha was good with the overall appearance which is easier to use and on the eyes. I also like the updates are growing and getting better. #### Reasons for switching to Fresha The ease and price range was definitely more comfortable to use. --- ### Thank you for a great product. - Overall rating: 5/5 - Reviewer: Alain R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered I have been with Fresha since its inception when they were called shedule and I have enjoyed using this program ever since. [sensitive content hidden] is usually great at answering questions quite quickly and I’m grateful for that. Thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use, the comprehensive tools available #### Cons I’m honestly having trouble answering this question because I don’t think there’s anything I don’t like. #### Reasons for switching to Fresha Fresha is easier and faster to use with many more options. --- ### Great appointment app - Overall rating: 5/5 - Reviewer: Paulina L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fantastic and would recommend it to everyone and will continue using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Uncomplicated and professional, it manages appointments via text messages. #### Cons Nothing. I like everything because it’s simple and easy to use. --- ### Fresha is a one of a kind! - Overall rating: 5/5 - Reviewer: Mia A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it! Makes it much easier to manage time slots. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that the client can manage their own appointment slots, very easy to cancel, book or move the times! #### Cons Honestly there's nothing I dislike about Fresha. I love to use it both professionally and personally. --- ### DO NOT USE FRESHA - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Fresha is terrible! They have terrible customer service. No phone number to ring. Terrible lags in getting back to support emails. Hidden fees. It is not user friendly I have switched to timely and I am so happy. They have a number, very friendly and platform very user friendly. #### Cons Everything but mainly the staff and their customer support team. --- ### Fresha should be protecting business owner of theft of service - Overall rating: 1/5 - Reviewer: Kay W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall is okay, it will be better if you offer loyalty system so we can record clients rewards or beauty bank service to deposit money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Easy to Use. Didn’t have the option to turn off market place and we have to stick with the 20% referral fees unless we quit using Fresha. #### Cons Regarding theft of service, we are unable to process the payment without client provide us a security code sent to their phone. The system should provide more protection to us as a business owner. If we require their security code to charge their card, then it didn’t make sense anymore. I wasn’t aware about this issue because normally small amount processing was working fine, until we had a more premium service like hair extensions required payment over $1000 and client did a runner, after that I realised we won’t be able to charge her. #### Vendor response Hi Kay, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team Replied October 2024 --- ### Use with caution - Overall rating: 2/5 - Reviewer: Valerie F. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I tried updating my bank account information and it took MONTHS! The process is so incredibly difficult that it makes me want to just find a better software. You have to upload several documents, wait for it to be verified which can take weeks, then you have to take your card terminal offline and wait for it to be reprogrammed which takes several days, then you have to re-board your terminal which can be tricky. Then for some reason after doing all of these steps, it was still depositing funds into my old account. Now they want me to re-do everything and then update ALL the booking links on my website. This is a nightmare. I was able to create a square account and have my bank verified instantly, so I will just use that from now on and even though the card fees are slightly higher, I'm still saving without all the hidden fees and 20% commission that these thieves try to take. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Very simple for people that just need a basic software #### Cons Hidden fees like charging 20% for "new clients" even if they are existing clients that book with a new account. Sometimes existing clients will forget their password and just create a new account to book an appointment out of ease. Fresha claims they will recognize emails and phone numbers and not classify them as a new client but this is false. They will charge you 20% and the software doesn't allow you merge the clients together. You have to delete the new account your client created and then re-book with their existing account and then try to help them get a new password. It's absurd. #### Reasons for choosing Fresha I thought the cost would be lower, but turns out it's much higher. --- ### Excellent System to book appointments and manage your salon - Overall rating: 5/5 - Reviewer: Emily E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great thank you, think I've covered everything in the feedback but thank you for all your hard work and friendly emails they are so appreciated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, not too fussy and also very comprehensive. They are a forward thinking company and rarely stand still and the competition changes. I love the little notification bell which comes up with all their new features as they arrive. Some nice little surprises there! I love that they listen to us as the customers and take on board what we say. Love the new Gift Cards by the way! #### Cons Nothing really to dislike but it could be worth considering adding an option on the Blast messages where you send one email then a reminder email goes out a few days later or when you want to send it automatically. Could work well for Black Friday for example when everyone's trying to get customer's attention! Could do a package where the second email is a bit cheaper than the first if you want to re-send. --- ### Very good but not perfect - Overall rating: 4/5 - Reviewer: John A. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered We have used Fresha (Shedul) for over 4 years. The product has been consistently improved over the years and we are thankful for that. The booking process is really great. The product is (rightfully so) built for commission salons. We are not a commission salon and it would be great to have some reports and features that would work better for us. Unfortunately, as stated earlier there have been some recent updates that have made things more difficult. However, I would choose Fresha again and again. It has been an essential part of our business. Consistently working well for both our clients and our staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Uptime is great. Appointment booking is easy for the client online and also for our staff. Inventory management is good, though it could use some tweaking in the low stock/reordering process. Ability for customers to buy products and vouchers online is a plus. The iOS app is great. Credit card integration works great with our Fresha card terminal. Client reminders work very well. Reporting is really good. Lots of ways to get essential information in the report area. #### Cons Recently, there have been frequent updates to the platform that have created a more difficult checkout process. Flow was disrupted and essential parts of the POS process were put in hard to get areas making them easy to forget (ex. assigning staff member commissions on products). Bottom line, it takes more clicks to check a client out than it did before. Fresha payouts to our bank account are slow but consistent. This is a Fresha issue, not a bank issue. Fresha notifies you when they payout. The online store needs some work but I feel sure that will happen. There aren't enough shipping options for orders, sorting options for products, and modifier options for items. Clients can put in an invalid credit card number and still book an appointment even with no show/late cancellation protection turned on. This has happened several times in our shop and we have been unable to charge the no show fees because of invalid card numbers. Refunds to client credit cards are also charged a processing fee! Accidentally charge a client an incorrect amount? You'll be charged a fee for the wrong charge, for the refund and the correct charge. Not cool! #### Reasons for choosing Fresha Price --- ### Realized they were stealing my tips!! - Overall rating: 4/5 - Reviewer: Rina T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered What started off free, became low fees, then they became high fees, and now I’m feeling like they are robbing me by stealing 20% from my tips and ge tax. I initially recommended this app to so many of my friends and businesses in the industry and left a stellar review for them. Currently looking for another system I can switch to. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use, somewhat customizable. Has an app and is also usable online. #### Cons *Fresha takes a 20% “new client fee” on top of the 20 cents and the credit card processing fee. They say it’s for clients who found them through the fresha app but none of the clients I’ve asked actually found us through them. In fact no one even knew what fresha was. * They take the 20% new client fee from the TOTAL AMOUNT CHARGED TO THE CLIENT. This means the GE TAX & TIPS TOO!!! I confronted them about this and they emailed back asking to make an appt for a phone call for them to go over the fees. Without answering my question. *If you have existing clients and they make a profile through the fresha app, you’re getting charged 20%. *If your client forgets their password and makes a new profile, you’re getting charged 20%.*On top of that, if the client makes 2 profiles the system will not let you merge them. *They charge a fee to hold the appt with a credit card. Yet, when the client no-shows and you charge the card it gets declined. So what’s the point of cc on file and all the fees if we can’t even charge them?? #### Reasons for switching to Fresha The booking system worked better for salons with multiple staff. Initially they showed me a comparison of how much less fees I would be paying. Now when I compare the numbers I would be paying less with square. That’s how much they’ve raised their prices. --- ### Fresha is the calendar for me - Overall rating: 5/5 - Reviewer: Paula H. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product to schedule my clients and take payments. Customer services responds promptly and assists me with any issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to collect funds and create services and products that fit my business #### Cons The ecommerce/product store area could really use some updates and the ability to categorize items, with better search capabilities and a more updated look. #### Reasons for choosing Fresha Fees for fresha were cheaper than square. #### Reasons for switching to Fresha The fees for fresha was cheaper over square. --- ### Not Recommended if you want to receive your funds - Overall rating: 1/5 - Reviewer: Mary P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A month later I received an email saying they couldn’t verify my account and were holding my funds. Almost a month later and after submitting and resubmitting at least 5 times, they still say they can’t verify the information. My bank has no idea what the issue could be. Bottom line: if you want to receive the money you worked to earn, do not enroll in their payment processing system. I’ve gone back to my previous system and am receiving my payouts with no issues whatsoever. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Very easy and intuitive to implement and use on a daily basis. #### Cons Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc. #### Vendor response Hey Mary, so sorry to see this review but pleased to see you're still using Shedul. I can see that you've passed all of the essential security checks so we can continue with regular payouts and payment processing. Verification checks are legal security requirements rather than Shedul's requirements but it's ultimately better to be safe. Now that you've passed, you can process payments as usual :) We're sorry it took longer than expected but we would appreciate it if you would update this review to reflect how you've used all of Shedul's features for the last 2 years and continue to do so. Thank you for all of your support and feedback Replied January 2020 --- ### Love love love - Overall rating: 5/5 - Reviewer: Chisa G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered I just love it all! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I would be lost without FRESHA! It does everything for me! Keeps track of my finances, client appointments, easy to use, makes life SO easy!! #### Cons I have no cons, because anytime you have an issue the FRESHA team takes your question/issue and finds a solution! It’s amazing! Tell them what would work better and BAM done! Love it! --- ### Great Service - Easy to use - Overall rating: 5/5 - Reviewer: Lyneta G. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent - would recommend as its user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use - and has the features required. #### Cons No complaints at this time - I think its a well designed service ## More reviews [Next reviews](https://www.softwareadvice.com/retail/shedul-profile/reviews/?page=2) --- Fresha Reviews, Pros and Cons - 2026 Software Advice