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> Reviews of Fresha. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Fresha is a good fit for you!

Source: https://www.softwareadvice.com/retail/shedul-profile/reviews

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Fresha Reviews

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# Fresha User Reviews

## Reviews Summary

## Overall Rating

4.8

* * *

## Ratings Breakdown

5

(1,288)

4

(98)

3

(24)

2

(7)

1

(30)

## Secondary Ratings

Ease-of-use

4.8

Customer Support

4.8

Value for money

4.8

Functionality

4.7

* * *

### Pros

"I like the ability to be able to schedule different providers and then be able to specify how long the appointments for."

"Scheduling notifications options are customizable, and good customer service."

"My experience has been totally positive, I would like to improve some things but that depends on me and my clients (like the use of cards to charge when they don't show up for the appointment), but this is a complete app with everything you need."

### Cons

"First of all, we already pay $72 a month just for an online booking system with four users -the system only emails And texts our clients we have no additional services so how a company charges that to begin is insane"

"Customer support is 0 out of 100, they are assigning a group of swindlers and fraudsters in the media east , and I tried all my best to reach the head office people but they are fully ignoring any communication from ME."

"Fresha has repeatedly charged me 20% marketplace fees for clients who never came through their platform. Despite providing screenshots and direct confirmations from my clients showing they found my business through Google searches or personal referrals, Fresha continued charging hundreds of pounds monthly in unauthorized fees. When presented with clear evidence from my clients, Fresha failed to acknowledge their error, investigate the issue, or process refunds."

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Fresha Reviews, Pros and Cons - 2026 Software Advice