Fresha

RATING:

4.9

(1391)

About Fresha

Fresha is the world’s only subscription-free booking software for beauty and wellness businesses, trusted by over 100,000 salons, barbershops, spas, and more. Sign up to Fresha for free and manage all of your appointments, staff members, and locations from your own online calendar. Attract more new clients and fill your calendar by taking bookings on your Instagram and Facebook pages, through Google Search and Maps, and on your own website. Reach clients anywhere, anytime and grow your business with powerful marketing tools; including email campaigns, text messages, and alerts within the Fresha app. No need to pay a monthly subscription – grow your business at your own pace with our optional paid features, including seamless payment processing with daily payouts.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Fresha Pricing

Fresha offers free signup

Free trial: 

Available

Free version: 

Available

Fresha calendar management

Fresha Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Fresha

1 - 5 of 1,386 Reviews

Phoebe

Health, Wellness and Fitness, 1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed July 2023

affordable, easy to use and helpful.

User Profile

Vincent

Verified reviewer

Cosmetics, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

The best

PROS

I am a professional in hairdresser and I highly recommend this booking system. easy to custom or to use. It does what you looking for. Vincent hair passion.

CONS

Should be able to have more pictures, it is limited to 4 on the venue. And please if you could add some pictures for each services would be fantastic!

Reasons for switching to Fresha

Treatwell is too expensive and has the 1st link on Google searching engine rating.

Carley

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Highly highly recommend fresha! Just try it out, you'll thank me later!

Love love love fresha! I'm not paying an arm and a leg and the people that work at fresha genuinely care about you and want to make your business grow. These are Canadian locals that want to help Canadian businesses. I recommend fresha to everyone who needs a booking software... They are just that great I want to support them like they support small businesses!

PROS

I'm somebody who has difficulty just using Google sometimes. Fresha is so easy to set up and use, everything is straightforward and uncomplicated. They're booking software is free to use and when you get their POS machine, and you will want to, you don't pay a monthly fee, just a tiny percent (like 2.6% or something close to it) on purchases made only with the POS machine.

CONS

There's nothing that I dislike but one suggestion I would make would be with the cancellation policy, I wish there was a way that you could make it so that you could pick and cost different parts of each tier of the cancellation policy.. something light like if they rebook or cancel 24 hours before their appointment there is no penalty but a no-show gets charged 50% of what their bill was going to be.

Reason for choosing Fresha

I was just starting up my spa, didn't have a lot of money to spend on Spa booking software after everything I had paid out for all of my products and furniture, when I discovered how cheap it would be to have their POS machine, I had to contact them because their pricing seems too good to be true. They were just a company that were wanting to help smaller businesses and after trying them for over 6 months I couldn't possibly imagine some other Spa software, better than fresha just doesn't exist.

Paulina Jolanta

Cosmetics, 1 employee

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2023

Scam!!!!

A customer saved via the Fresha app can only delete their visit from the app so that the salon is not charged with the transaction! but if the salon does it, even though the client's visit has not taken place, the salon pays a fee! This is a blatant FRAUD!!!!!! Don't use this app!!!

PROS

Nothing nothing nothing nothing at all!!!!!

CONS

Really bad customer service and rude !!!!!!

Reasons for switching to Fresha

Because fresha was cheaper but it’s a liar and scam!

Carly

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed September 2022

A nightmare transition

It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint.

PROS

I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well.

CONS

We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card on file. It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards. Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, [SENSITIVE CONTENT].

Reason for choosing Fresha

I liked their pricing and the initial demo call was great. Customer service evaporated after that, though.

Reasons for switching to Fresha

Fresha offered a few more features than mangomint that I was looking for - such as sales of memberships and packages online, integrations with Facebook and Google for booking, and an integrated marketing suite.