Shipday

RATING:

4.8

(20)

About Shipday

Shipday is an easy-to-use delivery management solution that allows restaurants, couriers, grocery stores to manage local deliveries. The platform helps users to allocate orders to drivers, plan deliveries, track vehicles in real-time, and send alerts to customers in a convenient way. Utilize Google Maps integration to plot your routes, add an address book with customer information, and more.

Shipday Pricing

Shipday is offered across three pricing plans, outlined below. A 30-day free trial is available. Starter: Available for free, Unlimited use with 10 drivers. Professional: $0.10 per order in the United States and Canada including SMS charges, Pricing starts from $0.04 per order including SMS cost globally and minimum $29.00 per month Enterprise: Contact Shipday for further pricing details.

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

Shipday Mobile Dispatch App for Tablet and Mobile phone

Shipday Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Shipday

1 - 5 of 20 Reviews

User Profile

Gu

Verified reviewer

Information Technology and Services, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2022

Online business for takeaway restaurants

PROS

We are using their on-demand delivery part as our driver's app to perform delivery duties, we integrated some parts into their system. In general, their basic functions are very good to use, easy and very useful, especially in the delivery business, their functions will meet your basic needs.

CONS

Only one option to contact them, which is the online chatting, but still accepted. Couldnt reach them by phone.

Bill

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2022

Shipday is a Great Service!

Awesome. The staff is helpful, immediately responds, and they recently setup a support email and phone line. The latter was critical.

PROS

The service is well organized, a decent UI, and an excellent mobile app. We use Shipday in between our clients (restaurants) and our 3rd party platform partnership w/ WiX. We had to build a custom API integration interfacing with Shipday’s public API which is well written and well documented. Shipday has given my clients the ability to provide our merchant clients the ability to drop their local delivery services in favor of our unique use which is simply the 3rd party partnerships that Shipday has established with DoorDash and Uber/Postmates. I would highly recommend this service to anyone looking for a unique middleware delivery service amongst your directly hired drivers or for the use of 3rd party delivery! The branded plan is awesome now that it is rightly priced!

CONS

The settings are not well setup and could be organized better to distinguish the local driver vs 3rd party delivery settings. I also would like to see the service be equally geared to service providers who aren’t the direct delivery service but the “in-between” amongst the merchant/client and us. We need a way desperately to configure settings for each establishment separately. The single settings setup does not employ the ability to setup local or 3rd party delivery settings for each merchant that we onboard without creating a whole new 2nd, 3rd, 4th…etc account. I would like to see a “branded & partner” account that not only allows us to brand the service as our own, but also allows us to brand and configure settings for each “instance” in one account. I can envision this as a $99 mo. plan that give this greater ability to carve out the instances. One more thing is that we need a WiX Restaurants app in the WiX Marketplace. WiX has recently opened up some of their public API catalog at https://dev.wix.com/api/rest/wix-restaurants/catalogs/menus and the time is likely ripe for Shipday developers to make their own app so we as users can forego the custom API development and allow a structured and unique offering from Shipday. I think there is one for WiX Stores, but not yet for WiX Restaurants.

Reason for choosing Shipday

The ability to have these great new recent features - branding, mobile app, recent use roles. I would lobe to see a partner branded plan with instances for each unique merchant where the settings and branding are unique to each instance under one account.

Stormy

Translation and Localization, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

Doesn't Work For Courier Services

It's been a rocky road from the beginning but now it's time to move on.

PROS

It was fine until they made all these "unnecessary" changes. They've made the app more difficult to use.

CONS

Can't do "multiple" pick-ups that deliver to a single location. Way too many buttons to press in the app while trying to drive... very distracting.

Vendor Response

Hi Stormy, sorry to hear that. As we shared on our support conversation, it is not a good fit for your use case of pick up services. It's designed for delivery focused businesses. 

Replied January 2024

Kingsley & Claudia

Food & Beverages, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Shipday has been an essential part of our success opening a new delivery business!

Thanks to Shipday we have now been able to support our local island community with a much needed delivery service! Even with the struggle of COVID, together we have been able to support our restaurants, residents, and community as a whole without having to break the bank as a small business. We did our research into other softwares or apps, and nothing compared to the value, efficiency and fluidity of Shipday. For a small business that is looking to get into delivering their product this system is essential! It really was a blessing to come across these guys.

PROS

What we love about Shipday is how easy it is to use and apply to the business. With everything you need to handle the different elements of business such as analytics for accounting, well-organized and productive dispatch system, it is overall a really well rounded system & app. The app is really responsive and has many features to support our drivers while they are on shift. The support has been stellar and the development team is always improving the app in a variety of ways. It's been a really great experience.

CONS

To be honest there is not a lot of negative things to be said about our experience with Shipday. Like any software there will be random bugs at times, but nothing serious has every inconvenienced our day to day. The support has been really great at communicating what's going on when we have reached out, they are also quick to respond to the situation. We feel like we are in good hands.

Kimberly

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed July 2021

Review

PROS

Good price for a food delivery router and for the texting. Great customer service in terms of taking in feedback and just quick responses. Great that there was a tracking system and fairly accurate about delivery times.

CONS

The mapping could be a bit easier. I'm not sure if there is a way to program the lists kind of like uber, where the driver does not have to switch between the app and the maps app. Also a better place for drivers to see notes about the drop off locations (i.e. gate codes, specific instructions). My drivers always had a printout with these notes clearly displayed, but I know they never checked the app/didn't know where to check in the app. Also if I accidentally misassigned a route, it was not easy to go back and reassign a whole group; I had to do so individually.