All Shopify Reviews
1-25 of 4,042 Reviews
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Allison
1 employee
Used less than 12 months
OVERALL RATING:
5
Reviewed November 2020
Love Shopify
Lee'Ann
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2019
Shopify is easy to launch and manage
My overall experience has been positive using Shopify as my shopping cart for my store. I felt the transition from Magento was pretty simple - although I did not do the migration that is an option, I ended up starting a brand new site.
PROSI currently use Shopify for my “side hustle” business - selling retro and vintage style dresses online - www.retrovintagedresses.com I previously used Magento for my shopping cart before switching over to Shopify. I like that it’s an easy platform to get set up on and deploy. Also, I love that you can easily create a catalog on business manager to sell products on Facebook and Instagram. Definitely easy to use.
CONSI don’t have any cons that I can think of with Shopify. I’ve been using it for over 2 years and have not had any major issues or set backs.
Reasons for switching to Shopify
Initially I liked Magento, I thought it was a pretty good fit and the store did really well after launching in the beginning of 2011. Over the next several years, and after discovering some vulnerabilities in Magento (which we were subsequently hacked)we decided that there were better options available - and that’s when we made the switch.
Prashant
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Best Plug and Play Ecommerce platform
We are a Happy customers but if some more updates and helps are extended we would dance with shopify
PROSProducts are easy to configure; blogs are easy to write. Category overall configuration is easy to configure
CONSYou need lots of plugins once you need to add on paid plugins Website Speed Optimization does not happen as expected even if you use the best themes like Booster. SEO Needs to be focused and easy to configure even tags length and number of tags need to be increased. There are lots other
Reason for choosing Shopify
It was more over server and hosting tension free
Reasons for switching to Shopify
speed issues
Anonymous
1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Shopify: The Ultimate Solution for Small Business Owners
my experience with Shopify over the past two years has been overwhelmingly positive. The platform has allowed me to expand my reach and grow my sales without the need for additional staff. The customer support has also been exceptional, and I've always been able to get the help I need whenever I encounter any issues.
PROSShopify's interface is easy to use and allows for customization to match your brand's aesthetics. You don't need to be tech-savvy to set up and manage your online store.
CONSOne potential con of Shopify is that some of its features come at an additional cost. While Shopify's basic pricing plan includes essential features such as a website and online store, you may need to pay for additional features like advanced analytics or email marketing. However, while this may seem like a disadvantage, it's important to consider the value that these features can provide to your business.
Rhiannon
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2021
They promise the moon and provide a crumbling chunk of space rock
I couldn't move away from this platform fast enough. I lost 7 months of effort and about $3000 cash dealing with this shifty company that promises the moon and provides a crumbling chunk of space rock. Steer clear of this place if you want a long-term site that won't bleed you dry. It's a band-aid solution I would have expected in the 90s with Web 1.0, but it simply cannot perform in the 2020s in a global marketplace.
PROSIt's braindead easy for anyone with a modest set of technical skills to setup a store. (If you can use Facebook, you can use Shipify). Uploading files is a breeze and most menus seem to make some logical sense. The easy of initial setup is why so many scam sites use this platform-- anyone, even fraudsters love it. But that doesn't make it a good platform!
CONSThe platform is quite costly compared to other options. It doesn't come with enough features to work on its own so users are stuck having to pay for add-on modules. And these are not a straight-up purchase but come with a monthly fee. I calculated the modules I would need and it was going to run me $500-$800 USD/month! It has been cheaper to build a Magento site and pay cash up front, one time, for modules I will use for the lifetime of my site. The service at Shopify was appalling. I contacted support with a problem on their server that the tech couldn't help resolve but refused to patch me through to someone else. This happened every time I called in (4 times with similar issues on their end). Payout is offered in one currency and once a week. Not at all flexible or professional. The final dealbreaker was when they sold me a 3rd party theme that was replaced 2 days later by the vendor with a better theme, and the vendor would have refunded me but said it was up to Shopify to refund. Shopify refused and the Vendor was very apologetic and said they heard all the time from customers how unprofessional Shopify's policies were. I have since noticed how many fly-by-night scammer sites and sites selling counterfeit goods are on the Shopify platform. Though these are rarely shut down, honest sites sometimes are. I feel much safer hosting my site on my terms and without worry they, under their user agreement, can terminate my site whenever they choose.
Reason for choosing Shopify
I thought Shopify would provide the features that were necessary to my site. Alas, said features were not present in the site and many not even in modules. It was a bad call on my part to think this solution would work.
Reasons for switching to Shopify
I was advised by a developer to use Shopify as he thought it would provide the many features my new site required. Sadly, all the features, many basic, were only available with costly extensions on a monthly plan. It was a poor choice and I regretted it for nearly a year as I had to switch over yet again to a far more flexible and powerful platform (Magento).
Anonymous
2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Effortless Management and Growth with Shopify
I've been using Shopify for my online store and I have to say, I've thoroughly enjoyed my experience. The platform has exceeded my expectations in terms of functionality, performance, and customer support.
PROSI so love Shopify beccause of its ease of use, comprehensive features, and strong performance.
CONSWhile there's a lot to love about Shopify, one aspect that could be improved is the platform's navigation and meta management. While the platform provides a user-friendly interface and a range of customization options, the navigation can sometimes be a bit cluttered, making it difficult to find specific features or settings.
Reason for choosing Shopify
One thing that I love about Shopify is that it provides a secure and reliable platform for businesses to sell their products online, with 24/7 support available to help with any issues.
Maike
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Excellent software for non-technical users who need quick set-up and easy management
Overall I love Shopify for its plug-and-play capabilities, overall ease of use and excellent support, however, it becomes very expensive very quickly if you want to do anything more than the absolute basics of e-commerce, making it prohibitive for small businesses to scale.
PROSUsability is excellent. Very quick and easy to set up and understand basic e-commerce stores with many templates to choose from, mobile responsiveness, all basic e-commerce features included. Help resources and live support is also top-tier.
CONSCustomisations become tricky and quickly become very expensive. Many additional features require the use of or subscription to paid apps which can escalate set-up and running costs very quickly, and transaction fees are high, impacting profit margins significantly.
Reason for choosing Shopify
Quick and easy set-up without the need to involve a developer / technical expert.
Pia
Verified reviewer
Food Production, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed October 2022
Professional Shop Front for Small Businesses
Overall I really like shopify, I like the app that comes with it and the more I get to use the browser and the back end it is becoming easier to use. I love that my customers see a professional website.
PROSIt looks so professional for our customers, they have a super end to end customer experience when using websites built on shopify.
CONSYou have to add quite a few addons to really get it working for you with bumps up the monthly price. Some of the features on shopify aren’t quite as intuitive as you would hope.
Reasons for switching to Shopify
I wanted a website that look more professional and had an easier e-commerce platform that woocommerce.
Abid
Verified reviewer
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Sdmraza
Overall my experiences is perfect, i am currently using it and found it almost satisfactory.
PROSA complete Shopping cart tool which you can use to market your product all over the world.
CONSNeed more payment gateway options to be flexible and user friendly.
Reason for choosing Shopify
Its simple and easy to understand all the options especially they integration of Drop Shipping
Daniel
Verified reviewer
Marketing and Advertising, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2022
Shopify - E-Comm Must Have
Easy to use, great platform, no heavy plugins or scripts running constantly.
PROSIt's really easy to understand and learn to work with. The code runs crisply as well.
CONSI can't think of anything other than having to learn the language.
Reason for choosing Shopify
It was a better fit for someone that wanted to have an online shopping store for quick purchases.
Estelle
Arts and Crafts, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2023
Good experience
The platform is easy to use and there are a lot of modules
CONSI think the support could be more reactive
Claude
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Shopify is a very good platform for someone with a larger business and inventory. Its a 4.5 for me!
I will highly recommend Shopify to anyone as it helps you create a platform or a website which fits your niche. It is very secure and it has so many modes of accepting payments. They have a lot of seller features to improve sales.
PROSHere, you have a lot of features. No tech skills, no problem. If you understand how to use these features, you can create a very user friendly store with a beautify user interface. It is also very secure and reliable. Their customer support is also great since there have a 24/7 customer support service. You can accept both online payments and POS. They also have a mobile app which make the who experience so user friendly for the seller, from listing and inventory management to fulfilling orders. You can also create as many stores as you want, depending on the niche.
CONSThere is a monthly fee associated with Shopify, irrespective of your sales. Also, since you are creating a store from already established templates, full customization is limited. You also need to run ads or drive traffic to your store. If your store is still a new one, you have have low sales during the beginning.
Reasons for switching to Shopify
Because Shopify has a user friendly interface and its ease of us. I also love the fact that they have so many features to help improve sales
Jared
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2021
Shopify Store Impact
I would recommend this product to somebody else if you are just beginning your journey with e-commerce and you do not want to waste a lot of time launching or developing a website.
PROSI really like the user interface because it's not complicating to read or review and it doesn't take away time from any person that's just beginning to write or develop their own website.
CONSI do not like the paid website templates I think it should be more open sourced to integrate with sites such as WordPress and woocommerce so that more people can access this platform; however, I do understand they provide a holistic package for small to medium sized businesses which is much more affordable than some options.
Reason for choosing Shopify
Shopify was the only one that was integrated with payment system for the client that was in another country, and in their budget.
Reasons for switching to Shopify
Weebly's website management was having a lot of bugs with the payment system in terms of the subscription for the plan. And it was tear whereby you weren't able to get access to email marketing other software that's available or even affordable for the platform with Shopify.
Sam
Design, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Shopify - Easy to use and looks great!
Overall, Shopify has been a great experience. It does everything well, and even though the backend can sometimes get confusing, the front-end product it delivers to users is beautiful and efficient. I highly recommend Shopify if someone is thinking about launching an online store. It's simple if you need it to be, and complex if you need to expand to fulfill a large online e-commerce presence.
PROSShopify is very good at what it does. I like that Shopify can be streamlined and simple, or complex and robust. It's easy to have a store up and running within a few hours. However, if you want to do Shopify well, I recommend diving into its vast features and offerings. One of Shopify's best features is their analytics tracking. When logging in, Shopify gives an overview dashboard of what is happening in your store. You can see recent orders, sales trends, and even where you're slacking on order fulfillment. Additionally, Shopify provides stats on abandoned checkout cart conversion percentage compared to other stores, sales earnings compared to previous weeks, and even shows which users are live on the site at the moment you view it.
CONSShopify has many, many strong points. However, it does get tricky with its product categorization. The way to classify product tags and collections is not intuitive, and can definitely confuse new users. Additionally, Shopify makes order shipping label printing difficult when not paired with one of their partners (USPS, UPS, DHL).
Reason for choosing Shopify
Shopify had a more straightforward backend navigation than WooCommerce and more capabilities than selling through a Squarespace site.
Bart
Verified reviewer
Apparel & Fashion, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2021
Moving from woocommerce to Shopify: the right direction
We managed to set up a new website from scratch in a matter of days by modifying a paid theme and adding a set of key plugins.
PROSShopify is a simple solution to get you started fast, without the need to code. The rare coding I had to do was also quite simple, allowing me to create the website from scratch in a matter of days (as opposed to weeks before). The visual approach of the many themes that you can simply buy, add and start adapting makes it a breeze. It is this community approach that makes it interesting as the web is filled with questions & answers, plugins and themes - both free and paying. The multitude of plugins make it easy to connect payment methods, delivery solutions or add additional features in no time. Not each plugin is equally well integrated, but that's rather the plugin's issue, not Shopify's. Comparing it with our previous webshop that we created in Woocommerce, it wins hands down.
CONSThe downside of its more simplistic approach (in which you do no longer need to code), is that you give up on flexibility. Tweaking a theme is cumbersome, yet not impossible. Coming from Woocommerce (in combination with Wordpress), we had to switch our mindset: from creating what we wanted, we needed to comply with what was offered. Luckily, we found a great theme that made it easy to make that switch. For companies who require a very specific approach, it might take some more work, but it is definitely feasible. Technically speaking, it sometimes works strange, even counter intuitive or it's even hit or miss (with regards to saving, language switching etc). Luckily, it is a rare thing. The monthly fee could be a drawback for some, but when you see what you get, it is definitely worth the cost.
Reason for choosing Shopify
The large community behind it and the positive responses from co-webshop owners.
Reasons for switching to Shopify
Shopify was easier to setup and maintain, it does not require regular updates, it has no plugins (yet?) that go broke and above all it does not require a huge amount of coding.
Paulo
Wholesale, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed May 2020
Best way to save time and money in e-com while still having a complete experience
Excellent alternative that saves us a lot of headache and time, and provides our two stores with complete easy-to-install, no-middlemen solutions to convert more.
PROSFirst of all, Shopify saves you a lot of time – specially if you're starting your e-com site by yourself and don't have a lot of technical expertise – as it is hugely flexible while being simple to use. Need a theme? There are hundreds of free and paid ones on themes.shopify.com. Multilingual features? Upsell features? All sorts of different marketing and client retention techniques? The Shopify App Store has hundreds of amazing apps. Automation to save you time while fulfilling orders with AliExpress? Oberlo has your back. POD? Printify connects to it. A free logo? hatchful.shopify.com Expert help? experts.shopify.com (plus numerous tutorials on YouTube). Tips? Oberlo's 101. Anyway, it is complete. You don't get that sort of stuff with Magento or WooCommerce.
CONSThe product editor is quite annoying. Sometimes you edit product variations, save it, then seconds/minutes later it goes back to where it was. So you have to keep saving and updating the page depending on what you work. Plus, the Text/HTML editor is not so "rich" as it seems. Constantly having trouble. I recommend using a free alternative HTML editor online and then pasting the code there.
Reason for choosing Shopify
WooCommerce, although free and more flexible, is better suited for those who either have a lot of technical expertise (or time), and/or have very specific needs. Magento may be too robust for new stores.
Adam
Verified reviewer
Import and Export, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE