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Shopping Cart Software


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NetSuite logo
 
NetSuite for Retail is a cloud-based multi-channel retail management solution for retailers that combines e-commerce, POS, and order management functionalities. The software provides a unified retail system with back office management... Read More
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NetSuite for Retail is a cloud-based multi-channel retail management solution for retailers that combines e-commerce, POS, and order management functionalities. The software provides a unified retail system with back office management... Read More
 
Lightspeed Retail logo
 
Lightspeed Retail is a cloud-based point of sale (POS) solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution enables retailers to manage inventory... Read More
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Lightspeed Retail is a cloud-based point of sale (POS) solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution enables retailers to manage inventory... Read More
 
Toast POS logo
 
Built exclusively to provide a POS system for the restaurant and food service industry, Toast POS is a robust solution for all types of food service businesses, including bars, quick service, and full-service restaurants. For restaurants... Read More
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Built exclusively to provide a POS system for the restaurant and food service industry, Toast POS is a robust solution for all types of food service businesses, including bars, quick service, and full-service restaurants. For restaurants... Read More
 
Revel Systems logo
 
Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with... Read More
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Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with... Read More
 
Lavu iPad POS logo
 
Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar, restaurant,... Read More
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Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar, restaurant,... Read More

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AmberPOS logo
 
Pacific Amber’s AmberPOS offers a point of sale software solutions to a variety of retail specialties, ranging from small to midsized, in the United States and Canada. In addition to point of sale functionality, AmberPOS includes... Read More
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Pacific Amber’s AmberPOS offers a point of sale software solutions to a variety of retail specialties, ranging from small to midsized, in the United States and Canada. In addition to point of sale functionality, AmberPOS includes... Read More
 
Springboard Retail logo
 
Springboard Retail is a web-based retail solution designed for multi-channel and multi-store retailers. Springboard’s point of sale system is fully accessible through any modern web browser on any device. The solution is designed... Read More
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Springboard Retail is a web-based retail solution designed for multi-channel and multi-store retailers. Springboard’s point of sale system is fully accessible through any modern web browser on any device. The solution is designed... Read More
 
AIMsi logo
 
AIMsi is a secure end-to-end point of sale (POS) business solution that can be used in any retail environment. This retail management solution features customizable menus and screens, inventory management, complete POS activity and... Read More
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AIMsi is a secure end-to-end point of sale (POS) business solution that can be used in any retail environment. This retail management solution features customizable menus and screens, inventory management, complete POS activity and... Read More
 
COMCASH Retail ERP logo
 
COMCASH ERP is a cloud-based retail management solution that caters to multi-channel and multi-location retailers. The point of sale module utilizes multi-touch capabilities allowing users to navigate the menu similarly to the iPad.... Read More
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COMCASH ERP is a cloud-based retail management solution that caters to multi-channel and multi-location retailers. The point of sale module utilizes multi-touch capabilities allowing users to navigate the menu similarly to the iPad.... Read More
 
GiftLogic logo
 
GiftLogic offers retailers a complete point of sale solution from initial transaction to reporting and analysis. Retailers can choose from basic and pro packages available in GiftLogic in order to build a POS system that meets their... Read More
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GiftLogic offers retailers a complete point of sale solution from initial transaction to reporting and analysis. Retailers can choose from basic and pro packages available in GiftLogic in order to build a POS system that meets their... Read More

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Rain POS logo
 
Rain retail software is a cloud-based point of sale (POS) and integrated website solution that is Mac OS and Windows compatible. Rain is an all-in-one platform designed for small to medium sized specialty retailers that offer sales,... Read More
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Rain retail software is a cloud-based point of sale (POS) and integrated website solution that is Mac OS and Windows compatible. Rain is an all-in-one platform designed for small to medium sized specialty retailers that offer sales,... Read More
 
Cumulus Retail logo
 
Cumulus Retail by CAM Commerce is a Cloud, SaaS based retail management solution that enables small to mid-size retailers to manage their entire business in one system. Cumulus combines point of sale, E-Commerce, back office, and digital... Read More
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Cumulus Retail by CAM Commerce is a Cloud, SaaS based retail management solution that enables small to mid-size retailers to manage their entire business in one system. Cumulus combines point of sale, E-Commerce, back office, and digital... Read More
 
mPower Beverage for Liquor Stores logo
 
mPower Beverage is an on-premise liquor store point of sale (POS) solution for single and multi-store retailers. The solution also helps to manage inventory, customers and pricing levels for liquor and beverage retailers. mPower Beverage... Read More
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mPower Beverage is an on-premise liquor store point of sale (POS) solution for single and multi-store retailers. The solution also helps to manage inventory, customers and pricing levels for liquor and beverage retailers. mPower Beverage... Read More
 
Phorest Salon logo
 
Phorest is a salon management software solution designed for small and midsize businesses that features appointment bookings, point-of-sale, inventory management and reporting. The software offers cloud-based deployment and a salon-branded... Read More
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Phorest is a salon management software solution designed for small and midsize businesses that features appointment bookings, point-of-sale, inventory management and reporting. The software offers cloud-based deployment and a salon-branded... Read More
 
ORDYX Standard logo
 
ORDYX is a cloud-based point-of-sale solution designed for small, midsize and large bars and restaurants. Primary features include online ordering, loyalty programs, inventory tracking, time and attendance and delivery management. Other... Read More
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ORDYX is a cloud-based point-of-sale solution designed for small, midsize and large bars and restaurants. Primary features include online ordering, loyalty programs, inventory tracking, time and attendance and delivery management. Other... Read More

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Liberty4 Consignment logo
 
With its flexible, simple solution, Liberty4 Consignment by Resaleworld.com offers retailers in the consignment, thrift and resale industries a comprehensive system to manage point of sale, inventory management, CRM and accounting.... Read More
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With its flexible, simple solution, Liberty4 Consignment by Resaleworld.com offers retailers in the consignment, thrift and resale industries a comprehensive system to manage point of sale, inventory management, CRM and accounting.... Read More
 
NCR Counterpoint logo
 
The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment. The NCR Counterpoint... Read More
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The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment. The NCR Counterpoint... Read More
 
Stratus Retail logo
 
Stratus Retail by Celerant Technology provides tools for point of sale (POS), inventory and order management, enterprise resource management (ERP), e-commerce, business intelligence, marketplace integrations (Amazon, eBay, Walmart,... Read More
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Stratus Retail by Celerant Technology provides tools for point of sale (POS), inventory and order management, enterprise resource management (ERP), e-commerce, business intelligence, marketplace integrations (Amazon, eBay, Walmart,... Read More
 
Booker logo
 
Booker is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities.... Read More
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Booker is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities.... Read More
 
The Consignment Shop logo
 
The Consignment Shop by SBS Solutions is a hybrid consignment management solution that caters to small and midsize consignment businesses across various industries like jewelry, furniture, books, apparel and more. The solution offers... Read More
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The Consignment Shop by SBS Solutions is a hybrid consignment management solution that caters to small and midsize consignment businesses across various industries like jewelry, furniture, books, apparel and more. The solution offers... Read More
 

Buyer's Guide

by Ankita Singh,

Last Updated: May 25, 2018


We live in an era when you can buy nearly anything you want with the click of a button—instant gratification and convenience are now the expectation. That means, if your store has a poorly optimized online shopping cart experience, you'll send customers flocking to the competition.

Even if you offer an extensive inventory of products, great marketing or deep discounts, customers that find your checkout process confusing, tedious or inconsistent won't stick around to complete the sale. For example, if it's too difficult to figure out how to add an item to the cart, or if the tax calculation and shipping requirements are confusing, you can't safely assume that a customer will put much effort into figuring it out, especially if they can find a better experience on a competitor's site.

Therefore, choosing the right shopping cart software (i.e., a platform that's user friendly, aligns with your business needs and budget and makes the shopping experience easy for your customers) should be your top priority. Having good shopping cart software can also boost your customer service, which is an integral part of customer retention and the growth of your e-commerce business.

In this Buyer's Guide, we'll discuss the features of shopping cart software that help businesses provide a seamless customer experience.

Here's what we'll cover:

What Is Shopping Cart Software?
Common Features of Shopping Cart Software
What Type of Buyer Are You?
Benefits and Potential Issues
Market Trends to Understand

What Is Shopping Cart Software?

Shopping cart software offers capabilities that streamline the online purchase process for consumers on e-commerce websites. It does this using features such as multiple payment options, tax calculation, shipping calculation, discount and coupon code options, real-time inventory updates, order management and more.

The terms "shopping cart software" and "e-commerce software" are sometimes used interchangeably, due to an overlap in the core features that make them both up. In addition, shopping cart software is often included as an integrated feature in e-commerce software platforms.

If you have a large inventory and want to sell products online only, you should look for dedicated shopping cart software. However, if online sales isn't the primary function of your website, but you do want e-commerce capabilities, then the shopping cart feature in an e-commerce platform will suffice.

Common Features of Shopping Cart Software

While not every shopping cart platform offers the exact same functionality, there are some core features that you should expect to find when selecting a tool for your business. These core features include:

Payment options Lets customers pay with credit cards and alternate payment methods such as PayPal, Google Checkout and money orders.
Search and browse Allows customers to search the website and filter by parameters such as price and brand directly from the shopping cart page.
Product reviews Offers fields where customers can rate and review products during and after a purchase. Also lets them view ratings and reviews from other customers.
Wish list Lets customers save products in an editable wish list to purchase them later. A customer can come back and retrieve the wish list at any time.
Real-time inventory Reflects availability of a particular product in real time, so customers know whether an item is in stock or not. Also offers recommendations of similar products to the customers in case their desired product is not available.
Express checkout Lets customers register and store their billing and shipping preferences, so they don't have to re-enter the information every time they return to the site.
Order tracking Keeps customers informed about the status of their orders. The customer (registered or not) can track their order any time.
Discount/coupon management Allows customers to see current discounts, coupon codes and other special promotional offers, and also provides special fields where customers can enter and apply coupon codes.
Tax calculation Calculates the tax rate accurately, depending on the shipping location, and adds it to the final purchase amount.
Abandoned cart saver Sends emails and notifications to customers who added items to their cart, but then left the site without completing the purchase.
Refund and return management Manages the return process from facilitating return requests to tracking and receiving return shipments to refunding the customer.
Shipping management Allows customers to choose from a variety of shipping options and view different quotes for shipping. Also allows e-commerce companies to integrate with major shipping company interfaces.

List of abandoned and live carts in CS-Cart

List of abandoned and live carts in CS-Cart (Source: GetApp)

What Type of Buyer Are You?

There are many shopping cart software options available, but you need to know what buyer category you fall into to choose a platform with functionalities that are the most relevant to your situation:

  • Small or midsize business. Small and midsize businesses often look for software that offers free or low cost versions with scalable and customizable features they can leverage as they grow. Luckily, there are options available that meet this criteria that also offer core features such as payment processing, inventory control, shipping management and tax calculations.
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  • Large business. Large businesses usually have wider customer and geographical reach. They are looking for more robust functionalities, such as ability to set currency, location and multilanguage product description for specific markets. In addition to these, many tools offer priority support, insights pertaining to shipping methods, re-engagement through email etc. with their enterprise-level versions.

Benefits of Shopping Cart Software

Shopping cart software offers several benefits for both customers and businesses. Some of the most notable include:

Secure shopping experience. E-commerce business is always at risk for data fraud, due to the large volumes of customer and payment data that is transferred on a regular basis. Shopping cart software encrypts and secures credit card and order data through PCI DSS Compliance (an information security standard) and SSL certificate (industry standard 256-bit encryption technology). This makes sure that the payment goes to the right place and order data can't be intercepted.

Convenient shopping. With wish list features and easy payment options, shopping cart software makes the online shopping experience convenient for customers. There is no need to select the same products over again, if they're not quite ready to make the purchase. And, the customer can also keep shopping directly from the shopping cart page.

Instant feedback. Shopping cart software allows businesses to better manage and improve the customer experience. Customers can rate the service and products immediately to improve the evaluation process.

Upselling opportunities. Shopping cart software allows several upselling opportunities by offering discounts and promotional offers as they land on the final payment page. Promotions and coupons act as motivators for repeat and subsequent purchases.

Market Trends to Understand

When you're looking for shopping cart software, it's helpful to understand the current trends in the industry. Technology continues to make the experience of shopping easier and more convenient, and businesses must understand how these trends fit in to their own technological capabilities so they can remain competitive.

  • Shopping online with voice assistant. Walmart and Google recently announced a partnership to allow shopping through Google's voice assistant, Google Assistant. And, RBC Capital Markets says Alexa could become a $10 billion business by 2020 for its voice-driven shopping capability.
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  • Drone delivery. Amazon recently launched drone delivery via Amazon Prime Air. The system is in the test phase, but it is sure to catch on for delivery of lightweight goods.
 

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