Shortcuts

RATING:

4.1

(126)

About Shortcuts

Shortcuts is a cloud-based software suite that offers groups of modules configured for salons, barbershops, spas and schools. It is suitable for single locations and large chains and offers tools for appointment scheduling, customer relationship management, marketing and more. On-premise deployments are also available for Mac and Windows operating systems. Appointment management tools allow users to book and view upcoming appointments on a configurable calendar. Clients can schedule appointments online using an appointment-booking module. The booth-rental module is useful for businesses that exhibit at events, and client management tools let users record and store customer information. Client loyalty programs, gift-card management, email marketing and reportin...

Shortcuts Pricing

Shortcuts comes in a variety of packages for businesses of different sizes: Shortcuts Live is designed for smaller businesses and starts at $29 a month. The Essentials package includes all the core features and pricing starts at $85 a month. The Evolve package includes customer engagement functionality and pricing starts at $159 a month. The Elevate package adds a mobile guest app, customized forms, and loyalty options and pricing starts at $209 a month.

Starting price: 

$29.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Appointment Book
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Shortcuts Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for Shortcuts

1 - 5 of 126 Reviews

Vasi

Consumer Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Best Salon Software Ever

PROS

I feel that this is THE most easiest software to learn, use + train others to use. It’s so user friendly and simple and we have never had any one of our staff have a problem using it. The business reports, marketing, inventory + online appointment sections are incredible and keep our business running smoothly and effectively. I also love the 24/7 customer care that’s available at any time if you need them.

CONS

There is nothing that I don’t like, It’s always been a pleasure even after all these years of using shortcuts.

Reason for choosing Shortcuts

The other software products seemed extreamlyyy overwhelming and hard to use. They were not user friendly and they needed 10x more training just to learn simple tasks. Shortcuts is like the Apple of salon software where everyone else is like Android (hard to use)

Reasons for switching to Shortcuts

They were internet based software. So if our internet was slow or down our whole system would also be. It was very frustrating.

brandi

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

8 years working with shortcuts

Overall I love how responsive the shortcuts help desk is! They always take time to answer all of my questions and make sure I am taken care of. If I do not know how to do something they are always there to help!

PROS

I love the clean and professional look of shortcuts. I like that there are so many things you can do from booking appointments, marketing to clients, and even auto scheduling reminder or no show texts and emails.

CONS

The two things I would like to add to shortcuts is the ability to keep card information on file to charge no show or cancellation fees as well as a way to be able to txt clients and have them respond. Right now we have to use a third party for each of those features.

Reason for choosing Shortcuts

The style and layout of shortcuts looks much better! Its like using NotePad vs Word. Theres really no comparison. Like I said before I do wish I could add client card info

ivy

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2016

Shortcuts isn't a good choice for my salon

I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again. Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system. Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown. The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly. Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.

PROS

It looks nice

CONS

Its useless, not user friendly, over priced and very basic

Diana

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Great product overall

Great!

PROS

I love the ease of use of this product. Our daily day to day operation would be so much more difficult without Shortcuts. Shortcuts keeps everything organized and running smoothly.

CONS

The only down side to this software, when using the online booking feature, everything is a-la-cart. It is an issue for the salon industry, since we often book clients back to back. For example, one client would be a color and cut, during their processing time for the color, we could book another client in there. Not all clients know to book the color with a blowdry/cut, some only book the color portion which does not always leave us enough time to fulfill their request.

Julie

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Great Salon Software

We use Shortcuts for salon scheduling and point of sale. It is excellent for customer record keeping and has a lot of options for marketing specifics.

PROS

Shortcuts is so user friendly. It was a very smooth transition in our salon when we started using it. I like that you can do multiple functions at the same time without losing any information. The variety of reports is very helpful. Shortcuts customer service is fantastic! Someone is available to help you 24/7 with any question or challenge.

CONS

There hasn't been anything that I haven't liked about Shortcuts. If I am unsure of how to do something, support will walk me through it.