About SimpleOrder

SimpleOrder is a cloud-based platform to manage multiple restaurant chains and suppliers through a single interface. The solution streamlines operational activities and manages inventory for restaurants, bakeries, bars, hotels and other hospitality sector outlets across various geographies.

SimpleOrder helps restaurant managers handle order placing, inventory levels, paperwork and deliveries. A built-in cost calculator helps determine the price of menu items based on ingredients. Other features of SimpleOrder include analytics, customized pricing and an online catalog.

SimpleOrder is compatible with mobile and desktop devices. The tool integrates with accounting and point of sale systems systems such as helloTESS, Sage, Xero and QuickBooks.


Supported Operating System(s):

Web browser (OS agnostic)

263 Reviews of SimpleOrder

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(163)

163

4 stars

(71)

71

3 stars

(15)

15

2 stars

(3)

3

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 263 results

August 2019

Kolby from The Malted Barley

Verified Reviewer

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Upserve is Second to None

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Pros

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Cons

I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Reasons for Choosing SimpleOrder

Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.

April 2020

Blake from Jack Brown’s Beer and Burger Joint

Company Size: 201-500 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Easy and Efficient, Upserve

I do not have a negative thing to say about Upserve.

Pros

The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

Cons

The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

Reasons for Choosing SimpleOrder

Based on reviews of current/former customers, and transparency of the company.

August 2020

Edward from Barrel House Z

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Upserve for Brewery!

Great experience. Help Desk is amazing!

Pros

Great for online ordering! Easy to update. Good reports!

Cons

Inventory control for online orders (preorders)

Reasons for Choosing SimpleOrder

Cost

May 2019

Robert from GameHaus

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

May 2019

Fine. When it works...

They are a necessary evil.

Pros

Easy to use. Nothing too fancy but we don't need it to be fancy. We just need it to work

Cons

Every time there is a malfunction, it's never minor - it's a trainwreck. And then having to deal with customer service. Multiple times witb multiple people. And they never make it up to you - no credit for the inconvenience, nothing. No effort at reaching out to make things right. I Hate having to deal with it when the POS goes down. I always know it will be fucked up and I will lose money out of it and Upserve wont make it 100% right or whole.

Reasons for Choosing SimpleOrder

At the time, the other POS had their customer service only over email and Twitter. Its probably changed now; I should look into Square as an alternative.

Response from Upserve

Replied May 2019

Hi there Robert - thank you for your review. We're sorry to hear that your experience thus far hasn't been great. I took a look at your support tickets and it looks like our Support team has been able to troubleshoot and resolve your issues on the first call. If there's anything else we can help out with or how we can make resolutions quicker for you, please don't hesitate to reach out. Thanks.

August 2020

brent from Ok Omens

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Good Product Overall

Overall it's the best POS system to use. Super functional

Pros

It is very easy to use and very intuitive.

Cons

Billing functions could be cleaned up. A bit messy.