SimplyBook.me Software

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About SimplyBook.me

SimplyBook.me is a cloud-based scheduling solution designed for service businesses in multiple industries. It provides a booking site so that users can accept online bookings, collect client feedback to optimize revenue and service performance and send email and SMS appointment reminders to both service providers and clients. The tool allows users to send out promotions, set up recurring services, link service providers or select services and customize options for the booking site. Customization includes adding the booking system as an iFrame or adding a booking button to a website or Facebook page. Clients can access the booking page from multiple devices, make bookings and can cancel bookings when required. Service providers can synchronize their person...

SimplyBook.me Pricing

Free: $0 (50 bookings + 1 custom feature) Basic $ 9.90/month (100 bookings + custom features) Standard: $ 29.90/month (500 bookings + 8 custom features) Premium: $ 59.90/month (2000 bookings + unlimited custom features) All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

Starting price: 

$10.00 per month

Free trial: 

Available

Free version: 

Available

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SimplyBook.me User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 918 reviews

Harlan

Company size: 2-10 employees

Industry: Medical Practice

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

Free up your front desk!

Paula

Verified reviewer

Company size: 2-10 employees

Industry: Professional Training & Coaching

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Very happy we found SimplyBook.me

Pros

What's nice about SimplyBook.me is that you can customize which features you want.

Cons

There are nothing I 'dislike' about SimplyBook.me. I would make a couple of improvements, though: 1. We are glad there are both session confirmation and reminders, but we would really like it if we could schedule a reminder around 1000 days from the date of training. This might sound like a long time, but the certifications we offer are good for 3 years and 1000 days would still give them a couple of months to schedule their recertification training. 2. It would be nice if the 'unlimited' tier of add-ons wasn't so much more than the tier that gives you 8 add-ons. At most, I would like one or two more, but it's not worth such a huge jump in price. 3. We really like the idea that email can come from our business email address, but at the moment, it's just not working for us because the SMTP settings just aren't being accepted.

Reasons for choosing SimplyBook.me

SimplyBook.me has the ability to easily schedule multiple training sessions running concurrently.

Reasons for switching to SimplyBook.me

SimplyBook.me has the most features we need.

Response from SimplyBook.me

Dear Paula, Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it! Regarding your request to add this to your system that you can send a reminder 1000 days after training, within the come-back-soon feature then we could probably add this to your system. Please pm me and send me your booking website. All the best The SimplyBook.me team

Replied October 2021

Becky

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2019

Great features but the recent price increases have stung a bit!

Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems. Despite it being a little difficult to set up initially, if you can afford the standard package (or can make do with the basic package) it's worth the time and the customer service is great.

Pros

It has some really great features that we needed - multiple locations, the ability to take appointment deposits, customise notification emails and having a questionnaire for clients to fill in at the point of booking. The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic. The customer service is fast and helpful.

Cons

The interface took a bit of getting used to (but once you're used to it, it's fine! We have some single appointments for one person and some workshops with multiple spaces, but they have to be set up in the same way so the workshop booking interface is quite clunky from the customer's perspective. Some of the info (for example the service description) isn't viewable on mobile devices which is a shame. The recent price rises were a bit of a shock when it came to renew our subscription and unfortunately it has now become unaffordable for us to keep using.

Reasons for choosing SimplyBook.me

It offered the features we need at the most favourable price.

Reasons for switching to SimplyBook.me

At the time, Simplybookit offered the features we needed at a better price point than 10to8

Response from SimplyBook.me

Dear Becky Thank you so much for taking the time to leave us your feedback, we truly appreciate it. Regarding your comment on some of the service description not showing on your mobile, can you please send me from what kind of mobile you are checking? I checked your page with iphone and I can read all service descriptions. We are very sorry to hear that you guys have stopped using our system due to cost. I can see that you are a non profit organization, please contact me directly so that we can see what we can do for you guys. All the best The SimplyBook.me team

Replied September 2019

John

Company size: 1 employee

Industry: Consumer Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

February 2019

Overpriced and under spec'd

IF I could find another system that had the functionality I need I would move to that one. The cost would not be an issue if it had a better base product. If you only need basic then stick with some of the free options out their. I have made about 20 suggestions with zero idea of when or IF they will even be considered. After trying or looking at around 50 systems I feel it is the lesser evil of what is out their. I am not asking for much but they think they know better what people want/need.

Pros

Allows for a degree of automation to my business. I can show images and descriptions for my categories and services which a lot of other systems do not. Like the drag a slot function in calendar. Like the SMS and email reminder system (but could be better!) It adapts to most types of business which many others do not.

Cons

Very expensive for what it offers. It costs a lot of money to get a reasonably functional system by paying for all the add ons and extras. If the core was better then I would be happy to pay for my business specific add ons. Customer service is more of a cut and paste script routine. There is no place other than sending via customer service to place suggestions. It needs a dedicated place to post suggestions so that all other users can vote on them. The company just say that they look at all suggestions. The problem with that is no one else gets to see those suggestions and thing Oh thats a great idea. Plus it does not provide real life feedback doing it their way. I made these in the very first day of use Suggestions /Requirements for SimplyBook.me 1) Email templates should have a WYSIWYG editor 2) There should be a Block Out option when making a booking on the calendar (admin only) 3) Emails should be sent in HTML not plain text. At least an option should be available. 4) There needs to be a “Pending Booking” email template. 5) It should be possible to switch on and off any email or SMS rather than all on or all off. 6) This booking software really would benefit from and APP the website as it stands doe not even work/view properly on mobile. 7) There should be multi buy option. Customers may want to book 1 or 10 or 100 of the same service. It should be easy to add a figure for quantity required. 8) There should be a multi cart function

Response from SimplyBook.me

Dear John, Thank you for taking the time to give us your valuable feedback, we appreciate that. FIrst of all I am glad to hear that out of 50 systems investigated you did find that we were the most flexible one. But of course we can not solve everything 100% for every single company we have as we have tens of thousands of clients. Our goal is that our system solves everything for 90% of users, but some users may have so specific demands that only a system, developed especially for them will fully resolve the needs. Until you have someone that creates such a system for you, We are happy to have you as user of our system and hope the system easily pays for itself as we believe it does for most of our users. Kind regards The SimplyBook.me team

Replied February 2019

Esther

Company size: 1 employee

Industry: Cosmetics

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Love this system

Overall experience has been great. I did have some issues with setting some features up but their customer service was amazing and someone is always there to assist whenever you have questions or concerns. 5 stars!!!!

Pros

I love how you can basically create your own website for your booking system and customize it to suit your brand. I love the added custom features. The fact that you can choose what to enable and what to disable based on your business’s needs is amazing! And the annual price for the Basic plan so great! Definitely most cost effective than other scheduling systems I’ve used in the past.

Cons

I feel like they should include more than just 3 custom features on the basic plan. “Accepting payments” & “Accepting deposits” are 2 main features that most businesses require, & without a doubt should be included for free. It’s kind of a no brainer. Or both of these features should be 2 in 1 because they go hand in hand. Having to enable both of them then leaves you with only 1 more custom feature to select. Other than this, everything else is great!

Reasons for switching to SimplyBook.me

Simply Book Me is more customizable and the monthly rate for the basic annual plan will save me about half of what I was paying with Acuity annually!!

Response from SimplyBook.me

Dear Esther, Thank you so much for taking the time to leave us your amazing feedback, we appreciate it greatly! All the best The SimplyBook.me team

Replied October 2021

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