About Sirius Enterprise

Sirius Enterprise is a cloud-based and on-premise equipment rental solution that assists small to large-sized organizations generate quotes, track stock items and manage contracts. Its key features include RFID/barcode scanning, order dispatch, rental cart and inventory management.

The application allows supervisors to control sales orders, record rental information and schedule maintenance. The solution comes with a field service module that lets administrators monitor remote staff activity and organize calendars and time sheets. With its rental portal, suppliers can request a quotation and reserve or sell equipment to the customer.

Sirius Enterprise includes a customer relationship management (CRM) functionality which enables team members to manage ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

27 Reviews of Sirius Enterprise

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(12)

12

3 stars

(2)

2

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

August 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2018

Sirius - Experience

Overall I am happy really satisfied with this software .It allows for great integration whit othe apps.Every year it becomes better and better .More you use ,easier it becomer

Pros

It is easy to use . Everything is clear visualisations and design of the program make you comfortable to use it , Searching for other CMS development resources easy .They are everywhere.

Cons

Security : when powering 20 percent of you web you can be hacked.It difficult to reach customer service :(

April 2017

Mike from Lightspeed LA

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

Sirius-e is the most modular and cost-effective software solution for the Equipment Rental Industry.

My company rents Lighting and Grip equipment to the Film & Television industry in Los Angeles. Our rental industry is atypical and we've struggled to find software that can track our complex inventory in a fast-paced environment. Sirius-e gives us the flexibility to track our inventory using a variety of tools to maximize return on investment. The item management capabilities are immense, including the ability to serialize and schedule routine maintenance for each item. When adding kits or packages to a rental transaction, you can modify a variety of accessory options'this is important to our industry because lighting globes and grip mounts are often requested in varying configurations. As soon as the items are added to the transaction, we can send a quote, generate a rental contract for the warehouse, and/or send an immediate invoice. A calendar and bar graph show each item's availability and the user can track where each item is, and when it will be returned. Sirius-e also allows us to temporarily add sub-rented items to our available inventory so that we can fulfill customer orders without showing an inventory deficit. Similarly, we can remove damaged items from our available inventory while they are being repaired. In our industry, tracking sub-rentals and repairs is essential to maintaining an accurate inventory count at all times. There are robust accounting features that I don't use because we run our accounting through Quickbooks, but I still benefit from detailed Item statistics that only Sirius-e can provide. Admittedly, some aspects of the program are not easy to use, some features don't function yet, and the interface feels outdated at times. However, I ignore those functionality aspects because the core program does exactly what my rental business needs it to do. Perhaps my favorite part about Sirius-e is it's customized modularity. You can design your own forms and reports with a variety of filters and formulas that narrow down the data to exactly what you need. Sirius-e was not perfect for my business out of the box, but the training support staff at Orion was patient and worked with me to configure the software to fit my business needs before going Live. If Sirius-e lacked a unique feature that my business exclusively needed, Orion engineers were able to create the feature, sometimes at an additional cost. The value for money is incredible, and I do not believe you will find better rental software that can do so much for this price.

Pros

Customization Inventory Tracking Options Sub-Rental & Repair Management

Cons

Ease of Use Inconsistent Functionality Between Windows/Modules

Response from Orion Software

Replied April 2017

Hello Mike, We thank you so much for taking the time out of your busy schedule to give us your feedback! It is such a pleasure to hear first-hand, what a positive impact our software has had on your business and its daily operations, processes and profits. We do have a FULL ERP accounting solution available should you decide to make the leap from Quickbooks one day! Your constructive comments are a great asset as they assist us enormously in making future changes and/or improvements within the software! As well, we are always willing to lend a extra hand when you need it! Please reach out to us if you require a little extra training on a particular feature or topic; our dedicated specialists will more than happy to assist.

July 2017

Michael from All Choice Rentals Ltd.

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

July 2017

Terrible software and even worse customer support.

I learned to appreciate other rental software providers.

Pros

Its visually appealing. If they spent as much time actually fixing the program as they do making it look nice, it might be a usable program.

Cons

This software severely under performs from what they promise. I went with the cloud system which is very slow and continually has glitches. We moved from Sirius Pro to Sirius e thinking it was an improvement. Don't waste your time, at least Sirius Pro calculated depreciation correctly, it tracked inventory correctly, produced usable reports, printed IWO more than 50% of the time when items are returns, etc. We have had nothing but problems with this program. If you use Sirius Pro or another software package and are looking to change, please avoid Sirius e at all costs. In hindsight it should have been obvious, it took roughly a year between starting the transition process to actually going live. In that time we were fixing many issues we were having, and we will have spent the last 8 month calling in to support on a weekly basis for fixes. If you are thinking of going to their cloud system, please avoid. It is slow and productivity will drop. It can take 5-10 seconds for a screen to pop up. When you have a customer on the phone asking for a price and availability, and it takes a couple minutes, that is unacceptable. If you are on the cloud system like myself, good luck getting it back onto your own server. I have been asking for months and still have no resolution on this. I could write a book on the issues we have had with Sirius e. Please avoid this rental software and this company at all costs.

Response from Orion Software

Replied October 2018

Hello Michael, We are sorry to read that. We have one of the highest success percentage of implementation with Sirius Enterprise. The feedback that we get from customers is that Sirius e is very user friendly that customers are getting a lot of value for the price. We proud ourselves with an application that has no known bugs. Again, we are sorry. As you experienced over the years, we are always there to help and satisfy our customers.

February 2017

Gus from Lonsdale Event Rentals

Industry: Railroad Manufacture

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2017

Productive Collaboration

We had the pleasure to work with Orion Software for more than 4 years. We have seen Sirius-E developing from its early days into the reliable rental software it is today. Personally I have worked in the rental industry for over 8 years and I had the opportunity to test a few rental management software solutions available on the market. I can say that Sirius-E is at the top of the list for its user friendly interface, easy access to data and convenient integration with other platforms. But the most important aspect of our business cooperation was the pleasure to work with their team, a great group of knowledgeable professionals with friendly attitude and always accessible when we needed assistance. If a trusted partnership is important to you, I can recommend Orion to be the rental software vendor you can count on.

Pros

easy to use and allows for great integrations with other apps and customization if you have some technical background.

Cons

its still on its early stages and some features are not fully developed. however, noting their interest to learn from their customer's feedback i see great potential in the years to come

Response from Orion Software

Replied February 2017

Thank you for the kind and honest feedback. We are so glad to hear that your experience with both the software and the Orion team, has been such a positive and rewarding one! We are happy to hear about the positive impact it has had on your business and we certainly appreciate your eagerness to learn and work with us. While Sirius e is not considered to be a veteran in the software industry, it has definitely earned its spot as being reliable, trusted and user friendly since its development years ago. Orion Software as a company has many more years rental industry experience. Sirius e is built on that experience! As new features are constantly evolving within the software as per our users' requests, we look forward to your insight and will certainly take it to heart!

September 2017

Chino from Gearbase Camera Inc

Company Size: 2-10 employees

Industry: Broadcast Media

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

1.0

Functionality

3.0

September 2017

Overall the experience has been really good. It is definitely a software with a lot of potential.

HAs the potential to track inventory really well, but some issues must be ironed out

Pros

Really visual and helpful, as well as fairly easy to use. Transactions and client accounts are easy to manage.

Cons

-Customer Support seems understaffed. Takes too long for them to get back to us even if it is urgent. When we send a notification for an issue, they take too long to get back to us. Sometimes they don't even acknowledge the receipt of the email. There is no followup on open tickets or updates from the support team, even when the ticket has been resolved. All of the agents are great and really helpful once you get a hold of one. -The colors for inventory availability, within a transaction, do not display properly most of the time and it is really annoying. -Availability graphs are not precise enough -Quite inconsistent. Things that work great one day, do not work the following. When changes are done on updates, we are not notified what has been changed. -There are a lot of steps that are a waste of time and could be done much easier and faster -Because it is a complicated system, that does a lot of different things, there is not enough time with the trainer to understand and learn all of the features it has before going live. The training hours after that are insanely expensive.

Response from Orion Software

Replied September 2017

Hello Chino, We thank you for taking the time to review our product and give us your insight on the experience! We are pleased to announce that in the very near future, we will have a new and improved support portal that will allow for smooth and efficient tracking and managing of any of your requests! As well, we will be offering a New Features section that will keep you in the loop on any new features or modifications made within the software! We knew that we did need to improve on the communication side and we feel that this process will have a tremendously positive impact on the Customer Experience!