Our end of day accounting sheet did not balance, we discovered we charged someone to much. Customer support representative talked me through getting a credit to the customers quickly witch balanced our drawer . Thank you for your help.

Our rep is very good with customer service, he is fast and help me a lot to answer the question that I need to solve the problem at that moment

THE TECNOLOGY

N/A

I had all of my calender dates erased twice from this program. Thats why its only 3 stars. I have all my bookings in there so it really made my business look incompetent.

Being able to scan a credit card

This has been one the most user friendly POS systems i have encountered, its perfect for my little stand and the customer service is amazing!

No monthly additional fees, super user friendly, lots of features

none at this time

Love this company so easy to use their system. customer service is super easy to deal with and the speed of help when you need it is impeccable. Owner Attention to Detail Moving

everything

PROS: I've had good experiences with SmartSwipe using it daily. The interface works great. The actual work flow was well thought out and it completes a transaction in record time. The cost of SS has shown to be less than it competitors over time. CONS: The only issue that I have had in the past is not related to SmartSwipe but the actual connection that my phone and/or internet connection was slowing it down. (I need to upgrade my service).

PROS: I've had good experiences with SmartSwipe using it daily. The interface works great. The actual work flow was well thought out and it completes a transaction in record time. The cost of SS has shown to be less than it competitors over time.

CONS: The only issue that I have had in the past is not related to SmartSwipe but the actual connection that my phone and/or internet connection was slowing it down. (I need to upgrade my service).

Easy quick approval , very easy to use and quick setup. App is easy to charge cards and keep track of customers

So far none, however the customer service is in CA so if your over the east coast there can be a wait time to speak to someone.

This is the best card swiper I have evwr used. We use it while at trade shows so that we can sight our clients up on the spot. We got free hardware and software and it was simple to use. The customer serve rice was also great with this company!

I WAS HAVING AN ISSUE IN PRINTING AND EMAILING RECEIPTS AFTER A TRANSACTION. MY CUSTOMER SERVICE REP. WAS A HUGE HELP! HE WAS VERY HELPFUL, COURTEOUS AND PATIENT WITH ME WHILE HELPING TO RESOLVE MY ISSUE. HE ALSO MADE SURE I UNDERSTOOD WHAT TO DO AND HOW TO USE THE APP PROPERLY. THANK YOU

I've went through a ton of merchant service providers and equipment. SmartSwipe has not only provided great rates, but the equipment seems to be state of the art with all the new technologies. Highly Recommend talking to them!

I placed a call, had a call back in a timely manner. Our rep was friendly, personable and directions were easy to follow. Our rep got us back on track quickly with his great service!

There was a cheat sheet and labels on the deveice.

I've been working with our rep at Merchant account solution for several years and he has provided excellent customer service. I would rate them a 10 if i could! :)

PAX-User friendly

its great over all.

The ability to have people pay for my product and have the funds directly deposited into my account without me having to do it.

The ease of processing credit cards was surprisingly easy. I thought it would take longer to take someone's card and process the payment.

We are using this system to process payments and it is working absolutely great. We couldn't be happier.

ease-of-use

I don't have any complaints