SoftTouch Software

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About SoftTouch

SoftTouch POS is an on-premise point of sale (POS) solution that caters to bars, nightclubs and restaurants of all sizes. It delivers standalone point of sale functionality for table-service, quick-service restaurants (QSRs), delivery/takeout and more. The solution's customizable floor plan helps users manage dining tables. Tip pooling and tip disbursement are fully integrated into the cash management feature. SoftTouch is compatible with all handheld devices and tablets (including the iPad), and it is accessible from anywhere with an internet connection. This feature allows for tableside ordering, and even customer self-service. Cloud-based services include online ordering, a remote dashboard, multi-store gift/loyalty programs and mobile reporting. SoftT...
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SoftTouch User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

2

Customer support

3

Functionality

3

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Robert

CGMWR

Verified reviewer

Industry: Retail

Time used: Free Trial

Ease-of-use

4.5

Customer support

4.5

Functionality

4.5

Reviewed December 2014

Sole Owner

Pros

I most lke the simplicity of use for those with not a lot of tech savvy or familiarity with technology.

Cons

Cannot really think of anything that I do not specifically like about the product or vendor.

TONY

Toscana Ristorante Italiano

Verified reviewer

Company size: 11-50 employees

Industry: Restaurants

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

2

Customer support

1

Functionality

4

Reviewed February 2020

No Upgrade and Help is Avalible

This Company was great at one time, now after a multi license purchase, I have to pay for everything and much more? When it comes to costumer service id little or no help (Money talks) you are on your own

Pros

Small but powerful program and very easy to use

Cons

Costumer service and no upgrades available the upgrade cost is astronomical

Reasons for choosing SoftTouch

They promised costumer service

Response from SoftTouch

Hello Tony, thank you for leaving us a review. We believe in our products just as you do. I see in our system that you are using an out dated software version. You should speak with your dealer, Computer Visions, in regards to Upgrading to version 6, so you are operating more efficiently. We are SoftTouch POS, which is the Software company that provides licenses to dealers, such as Computer Visions. I want to make that distinction so you understand the difference between the two companies. However, there is a form that you can fill out so we can help because we do care. I just need an email to send you a link.

Replied March 2020

Gina

Boardwalk Pizza

Verified reviewer

Time used: Free Trial

Review Source: Capterra

Ease-of-use

1

Value for money

1

Customer support

3

Functionality

2

Reviewed December 2016

Soft touch: Top of the line price without the functionality

I chose this software two years ago and wish I had done more research. My employees dislike it as well. Functionality, ease of use, printed tickets are difficult to read. Back office functionality is even worse!!

Pros

Customer Service is friendly and helpful but I am paying a hefty price monthly for this service.

Cons

Everything else! Difficult and time consuming to set up(they program it with a very generic menu and I had to spend hours updating. Functions like delivery zones by mikes are not customizable. Caller ID should be able to bring up customer automatically. Every feature seems to be several steps.

Response from SoftTouch

On 1/19/2017, we contacted Ms. Harris regarding her review. She indicated several issues including: unnecessary buttons on the order entry screen, replacing optional icon graphics on menu buttons, configuring delivery boundaries, and adjusting printed ticket layouts. We offered to remedy these concerns free of charge by making configuration changes in her Back Office program. She declined our offer. Ms. Harris indicated that she spent much time programming her menu in the Back Office and that she was not adequately trained. We offered to provide her with additional training free of charge. Again, she declined. We asked Ms. Harris to provide examples of which features of SoftTouch she said were difficult to use in her critical review. She declined. At SoftTouch, we take all feedback seriously and do our best to address all customer concerns.

Replied January 2017

Max

Frame Print Gallery

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

3

Customer support

5

Functionality

4

Reviewed June 2018

FrameReady POS by SoftTouch is the best for custom framing business'

Great product for a custom framing business with superb customer service and support with any and all issues or simple questions. Has helped me organize my ordering and workflow as well as charge consistently and maximize profitability

Pros

Easy to use. Helpful and valuable to the business. Great customer service and support whenever I've needed them. Work orders and tools very helpful in particular and the ability to add photos is a great feature

Cons

Sales info can be wrong after a month has finished and you look back (initial sales clip, reports are accurate). Look for the software could be a little cleaner/ more high end as I often show the screen to my customers.

Response from SoftTouch

We value your feedback. Thank you so much for your review.

Replied March 2020

Gwen

DRTF

Verified reviewer

Industry: Health, Wellness and Fitness

Time used: Free Trial

Ease-of-use

5

Customer support

4

Functionality

4.5

Reviewed December 2014

Excellent, user friendly

Pros

Ease of operation. When having to train new employees it is straight forward.

Cons

Nothing, it has been so easy. No issues to report.

kenny

atlantis pizzeria

Verified reviewer

Company size: 2-10 employees

Industry: Dairy

Time used: Less than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

3

Customer support

1

Functionality

1

Reviewed February 2017

WHY MY REVIEW ITS NOT POSTED?

I did a review on january 09/2017 on softtouch , and i did confirm my email, i can see that the review was removed, whats the reason that my review was removed ?

Pros

.............

Cons

................

Bill

Consumer Electronics

Verified reviewer

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

1

Customer support

1

Functionality

1

Reviewed January 2018

SoftTouch review

Cons

Horrible company!!! all they care about is taking your money..we bought all the software from them was going to slowly change over to the software. the owner past away suddenly and they said the software was licensed in his name we had to have to re-buy everything we already had purchased. beware!!

stella

Unibank

Verified reviewer

Industry: Building Materials

Time used: Free Trial

Ease-of-use

2.5

Customer support

2.5

Functionality

3

Reviewed December 2014

Accountant

Pros

They are a professional service and are very easy to use.

Cons

It takes long to download and is very hard for the first time user.

Cindy

dML Ent

Verified reviewer

Industry: Retail

Time used: Free Trial

Ease-of-use

4.5

Customer support

4.5

Functionality

4

Reviewed December 2014

Good features and ease of use

Pros

Value and supportive customer service at a reasonable cost.

Cons

Not widely known and challenging to first introduce.