SoftTouch
About SoftTouch
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Most Helpful Reviews for SoftTouch
9 Reviews
Robert
Retail
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2014
Sole Owner
I most lke the simplicity of use for those with not a lot of tech savvy or familiarity with technology.
CONSCannot really think of anything that I do not specifically like about the product or vendor.
TONY
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2020
No Upgrade and Help is Avalible
This Company was great at one time, now after a multi license purchase, I have to pay for everything and much more? When it comes to costumer service id little or no help (Money talks) you are on your own
PROSSmall but powerful program and very easy to use
CONSCostumer service and no upgrades available the upgrade cost is astronomical
Reason for choosing SoftTouch
They promised costumer service
Vendor Response
Hello Tony, thank you for leaving us a review. We believe in our products just as you do. I see in our system that you are using an out dated software version. You should speak with your dealer, Computer Visions, in regards to Upgrading to version 6, so you are operating more efficiently. We are SoftTouch POS, which is the Software company that provides licenses to dealers, such as Computer Visions. I want to make that distinction so you understand the difference between the two companies. However, there is a form that you can fill out so we can help because we do care. I just need an email to send you a link.
Replied March 2020
Gina
Used free trial
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed December 2016
Soft touch: Top of the line price without the functionality
I chose this software two years ago and wish I had done more research. My employees dislike it as well. Functionality, ease of use, printed tickets are difficult to read. Back office functionality is even worse!!
PROSCustomer Service is friendly and helpful but I am paying a hefty price monthly for this service.
CONSEverything else! Difficult and time consuming to set up(they program it with a very generic menu and I had to spend hours updating. Functions like delivery zones by mikes are not customizable. Caller ID should be able to bring up customer automatically. Every feature seems to be several steps.
Vendor Response
On 1/19/2017, we contacted Ms. Harris regarding her review. She indicated several issues including: unnecessary buttons on the order entry screen, replacing optional icon graphics on menu buttons, configuring delivery boundaries, and adjusting printed ticket layouts. We offered to remedy these concerns free of charge by making configuration changes in her Back Office program. She declined our offer. Ms. Harris indicated that she spent much time programming her menu in the Back Office and that she was not adequately trained. We offered to provide her with additional training free of charge. Again, she declined. We asked Ms. Harris to provide examples of which features of SoftTouch she said were difficult to use in her critical review. She declined. At SoftTouch, we take all feedback seriously and do our best to address all customer concerns.
Replied January 2017
Max
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
FrameReady POS by SoftTouch is the best for custom framing business'
Great product for a custom framing business with superb customer service and support with any and all issues or simple questions. Has helped me organize my ordering and workflow as well as charge consistently and maximize profitability
PROSEasy to use. Helpful and valuable to the business. Great customer service and support whenever I've needed them. Work orders and tools very helpful in particular and the ability to add photos is a great feature
CONSSales info can be wrong after a month has finished and you look back (initial sales clip, reports are accurate). Look for the software could be a little cleaner/ more high end as I often show the screen to my customers.
Vendor Response
We value your feedback. Thank you so much for your review.
Replied March 2020
Gwen
Health, Wellness and Fitness
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2014
Excellent, user friendly
Ease of operation. When having to train new employees it is straight forward.
CONSNothing, it has been so easy. No issues to report.
kenny
Dairy, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2017
WHY MY REVIEW ITS NOT POSTED?
I did a review on january 09/2017 on softtouch , and i did confirm my email, i can see that the review was removed, whats the reason that my review was removed ?
PROS.............
CONS................
Bill
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2018
SoftTouch review
Horrible company!!! all they care about is taking your money..we bought all the software from them was going to slowly change over to the software. the owner past away suddenly and they said the software was licensed in his name we had to have to re-buy everything we already had purchased. beware!!
stella
Building Materials
Used free trial
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2014
Accountant
They are a professional service and are very easy to use.
CONSIt takes long to download and is very hard for the first time user.
Cindy
Retail
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2014
Good features and ease of use
Value and supportive customer service at a reasonable cost.
CONSNot widely known and challenging to first introduce.