SoftTouch software


SoftTouch POS is an on-premise point of sale (POS) solution that caters to bars, nightclubs and restaurants of all sizes. It delivers standalone point of sale functionality for table-service, quick-service restaurants (QSRs), delivery/takeout and more.

The solution's customizable floor plan helps users manage dining tables. Tip pooling and tip disbursement are fully integrated into the cash management feature. SoftTouch is compatible with all handheld devices and tablets (including the iPad), and it is accessible from anywhere with an internet connection. This feature allows for tableside ordering, and even customer self-service.

Cloud-based services include online ordering, a remote dashboard, multi-store gift/loyalty programs and mobile reporting.

SoftTouch is PCI compliant and PA-DSS validated by the PCI Security Standards Council. The solution is suited for single or multi-store retailers in the hospitality and foodservice industries.

Supported Operating System(s):
Windows 8

8 Reviews of SoftTouch

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  • Max from Frame Print Gallery

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    June 2018

    FrameReady POS by SoftTouch is the best for custom framing business'

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great product for a custom framing business with superb customer service and support with any and all issues or simple questions. Has helped me organize my ordering and workflow as well as charge consistently and maximize profitability

    Pros

    Easy to use. Helpful and valuable to the business. Great customer service and support whenever I've needed them. Work orders and tools very helpful in particular and the ability to add photos is a great feature

    Cons

    Sales info can be wrong after a month has finished and you look back (initial sales clip, reports are accurate). Look for the software could be a little cleaner/ more high end as I often show the screen to my customers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Bill from Consumer Electronics

    January 2018

    SoftTouch review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    Horrible company!!! all they care about is taking your money..we bought all the software from them was going to slowly change over to the software. the owner past away suddenly and they said the software was licensed in his name we had to have to re-buy everything we already had purchased. beware!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • kenny from atlantis pizzeria

    Number of employees: 2-10 employees

    February 2017

    WHY MY REVIEW ITS NOT POSTED?

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I did a review on january 09/2017 on softtouch , and i did confirm my email, i can see that the review was removed, whats the reason that my review was removed ?

    Pros

    .............

    Cons

    ................

    Review Source: Capterra
  • Gina from Boardwalk Pizza

    December 2016

    Soft touch: Top of the line price without the functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I chose this software two years ago and wish I had done more research. My employees dislike it as well. Functionality, ease of use, printed tickets are difficult to read. Back office functionality is even worse!!

    Pros

    Customer Service is friendly and helpful but I am paying a hefty price monthly for this service.

    Cons

    Everything else! Difficult and time consuming to set up(they program it with a very generic menu and I had to spend hours updating. Functions like delivery zones by mikes are not customizable. Caller ID should be able to bring up customer automatically. Every feature seems to be several steps.

    Review Source: Capterra

    Response: SoftTouch, POS Solutions

    January 2017

    On 1/19/2017, we contacted Ms. Harris regarding her review. She indicated several issues including: unnecessary buttons on the order entry screen, replacing optional icon graphics on menu buttons, configuring delivery boundaries, and adjusting printed ticket layouts. We offered to remedy these concerns free of charge by making configuration changes in her Back Office program. She declined our offer. Ms. Harris indicated that she spent much time programming her menu in the Back Office and that she was not adequately trained. We offered to provide her with additional training free of charge. Again, she declined. We asked Ms. Harris to provide examples of which features of SoftTouch she said were difficult to use in her critical review. She declined. At SoftTouch, we take all feedback seriously and do our best to address all customer concerns.

  • Cindy from dML Ent

    Specialty: General merchandise

    December 2014

    Good features and ease of use

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Value and supportive customer service at a reasonable cost.

    Cons

    Not widely known and challenging to first introduce.

  • stella from Unibank

    Specialty: Building & garden materials

    December 2014

    Accountant

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    They are a professional service and are very easy to use.

    Cons

    It takes long to download and is very hard for the first time user.

  • Robert from CGMWR

    Specialty: Rentals

    December 2014

    Sole Owner

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I most lke the simplicity of use for those with not a lot of tech savvy or familiarity with technology.

    Cons

    Cannot really think of anything that I do not specifically like about the product or vendor.

  • Gwen from DRTF

    Specialty: Health & personal care

    December 2014

    Excellent, user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of operation. When having to train new employees it is straight forward.

    Cons

    Nothing, it has been so easy. No issues to report.

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