They have improved our business in many ways helping us grow revenue through their different programs such as loyalty and QR ordering.

I feel like they are truly a partner to my business

They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.

Reporting has been amazing and has really helped our manager stay on top of their metrics.Integrations with 7 Shifts scheduling has been a game changer.We are detailed technical people so we were able to customize many features that made sense for our restaurants. Not the prettiest UI, more like an Android but no major complaints from servers.

The Reporting is a STAR versus our experiences with other POS like CAKE, NCR/Aloha.There are alot of great features that cater to tableside service restaurants like ours.A little overwhelming but There is a custom feature for almost every different item in the restaurant. Authorizations for different roles, control of delivery services, multi-location management, modifiers, discounts. Much more robust than other services I have used (CAKE, UPSERVE/Lightspeed, NCR)

The Sales Staff was not the friendliest. The implementation team also had a very bad attititude. The job got done with both but it was a rough experience.Customer service is decent. They have been getting better over time! A few downtime issues have occurred and SpotOn does not have an offline payment processing mode.They do however, install back-up 5G LT but forgot to train our managers on how to switch over to this network quickly.

Overall It was great. good people helping make it come together

Ease of use with exception of of the boh

Back office is a bit bumpy, not easy to use

The sales man know nothing, does not have any knowledge about how to operate equipment, when asked just texts you to call support. Pushy sales man promises the world then does nothing, talking about us behind our backs to other restaurants, that I know the [sensitive content hidden].. my other pos company was night and day better, always answer my questions, phone calls, never pushed me aside to handle it on my own. Only have 1 tech guy to help with repairs and is never in the state, so I have to hook up and fix my new broken equipment, the list goes on and on.

Able to do more work from home, using own computer

Not much, the equipment is faulty, have replaced a kitchen printer, a monitor and waiting on what’s next

Excellent Product and Service. Awesome all around

Service and the actual product. 24 hours a day 7 days a week

Sms Marketing messaging. Ecard notification when ecard bought to say thanks to the customer

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

I like the ease of its use. I like that we can take tap and chip payments. I love that when we do have an issue [sensitive content hidden] helps us resolve our issue in a timely manner. He does not give up when we run into issues.

Lack of payroll integration with Paylocity.

They gave me a great rate at the beginning then gradually jack it up to more than double the fees what they used to charge

quick customer service, great website management

They jack up your rate without notifying you

The ease of the system now that I know what is happening.

Reservations portal is the area that really has me confused.

Meh everyone wants to be helpful but we're still not setup with software that works correctly for our business. If we could have had more in person support to get the software corrected instead of me and my crew having to put so much time into it that would be great.

Honestly we haven't put the service in place yet due to customizations that we're needing made to the software to make it work correctly in our establishment. [sensitive content hidden] has been extremely helpful in trying to get us on track and provided excellent support in the process.

Pizzas are a tough thing to program correctly so the house or the customer doesn't get screwed. From my experience virtually no pizza restaurant that doesn't have their own proprietary system uses the software incorrectly.

Everything has been awesome. The idea of putting money into our system when ours was functional was a difficult one. But looking back it was just a matter of jumping. I haven't looked back and the money I've saved has more than offset any costs. Honestly though, the service isn't like anything I've seen from a merchant services company before. It'll be interesting to see if the other guys like Toast, Breadcrumb, etc. try to mimic their business model.

The reporting features are insane. I've been able to create custom subscriptions so that the reports that I love the most are just sent to me every Monday morning. The service is also incredible. Our rep, [SENSITIVE CONTENT HIDDEN], checks in with us regularly just to see how business is going and regularly offers creative ideas of how to increase revenue. It's like having a free in-house business consultant. When COVID-19 hit, [SENSITIVE CONTENT HIDDEN] called us immediately to start walking us through ideas that have kept us open. I also love that the software is cloud-based. I've had servers call me at home with issues that I was able to fix from my couch. HIGHLY recommend!!

This is the first time that I've actually paid a subscription for POS software so that took some getting over. We had Micros/Upserve before. But once I started utilizing the features that I was paying for I could see the value. Will never go back to the old PC in the back office.

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the program as it was hard for me to make the change, and once I signed up- it was nothing but issues. At one point I just went back to my original Point of Sale and continued just making my monthly payments on the SpotOn program still trying to get my funds refunded back to me. One of the managers actually had the audacity to negotiate my refund amount with me. Then told me my previous rep had called them and told them she didn't make a mistake and that I had signed up for splitting the transaction fee with my customer? WHAT.

I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day.

What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help.

Exellent! Customer service has fixed all issues with one call! I never need to call back or send an email again it has saved me time and MONEY!!!

Easy to use, great customization, awesome customer service, Sales Rep delivered as promised! Backend of system is easy to use, I have more control over my stores now! Also the add on features of Reserve which I will start using soon, loyalty programs and integrations are a plus!! I love the ability to control overrides on pricing, discounts, voids all from my phone and I can be anywhere!!

So its more of an inconvenience, in order for my phone to ping for a an override I must logged on, so it becomes a slight issue! Other than that its a great system!

Every aspect of this POS is very understandable & easy. For any questions we gave customer support is always there to help. As the Accountant for this restaurant the back of the house reports & getting payroll information & fixing things is so simple & takes me half the time to do payroll compared to the old POS. New employees gave no problem learning the POS.

Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to their customer service & especially the easy use of the POS & getting reports!

Nothing, all questions were answered, easy process and we have everything we need.

Overall very user friendly.

Spot On is very easy to use. Great for training new employees to this industry.

hotline support is weak. return calls are very slow.

I LOVE IT! and i am a hard business owner to please! The entire team that i worked with from the beginning were and still hands on. Thanks to everyone

Effective and in point and has tons of options for my restaurant, customer service is outstanding, back up router is a huge plus when the Internet goes down you can still be able to operate

Closing day report need to be more clear

Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues being addressed. I feel in the long run, this was a good decision for us and look forward to working with them more.

Spot-On is a great POS overall and is helping our business in many ways. The reporting and back of house features are amazing. Lots of useful reports. Customer service is also great! Our rep, [sensitive content hidden] is wonderful and is always available to answer our questions!

I feel like the company and system itself is still new and has a lot of bugs and issues they need to work out. A lot of the features are amazing, but come with issues they have yet to figure out. The Cash-discounting feature is cool since it is saving us a lot of money, but it seems to wreak havoc on other functions and reporting, causing things to get confusing.

SpotOn is one of the quickest developing programming and installment organizations with complete, cloud-based innovation for organizations of different kinds and sizes. Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks, further develop the client experience, and increment benefit. From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing ventureSpotOn is one of the quickest developing programming and installment organizations with complete, cloud-based innovation for organizations of different kinds and sizes. Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks, further develop the client experience, and increment benefit. From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing venture.

Eatery proprietors share a large number of similar battles in overseeing and developing their organizations. Issues, for example, continuous venture level announcing, administrative center updates quickly accessible on all stations, including their internet requesting website, controlling work cost, and finance revealing. Furthermore with the combination with outsider conveyance benefits, the expense reserve funds by disposing of client mistake is ending up an enormous element. SpotOn Café gives the instruments and assets that are important for free thinkers as well as multi-chain public brands

SpotOn Eatery is a cloud-based retail location arrangement that empowers organizations to smooth out processes connected with food requesting, tableside installments, client maintenance from there, the sky is the limit. The web based requesting usefulness empowers organizations to make custom menus, acknowledge online demands and divert the request to the kitchen on an incorporated stage.

I am beginning to think that the spoton company is a SCAM. I did not like anything about the comapany and its device, the device was slow to process the transactions and the other half the time it did not process the transactions at all. It has been over two months since i tried cancelling my subscription it has been impossible to cancel. One thing that has been possible is taking money out my account. Every time i called some higher up suppose to call me back but never does. I am going to report this SCAMPANY to the authorities

Well, we modified spoton and made it our online ordering system during lockdown. It probably saved us $3k plus online ordering commissions.

Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs.

I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm. Also, I wish we had more characters for reservation messaging. Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code.

its been great. I'm very happy with spot on and have no intentions to leave them , even if a company came along and offered .04 less, id say no.

they seamlessly took over for my previous company when they dropped me mid afternoon 4 years ago. Im loyal to spot on for that

it would be nice if they added some value added features like ability to access my money with a visa/mc, or ability to rush money to bank for small %. also, Apple Pay, contactless would be nice.

Spot on has allowed me to consolidate multiple processes into one manageable platform. I can run 90% of my financial off one program that has been tailored to my needs by the spot on crew.

It’s complete customizable dash allows you to have it your way. The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.

It took a while in the beginning to figure it all out and learn how I really wanted it set up. After the learning curve it became smooth sailing.

I have worked with spoton for more than two years and I can tell that the terminal and software are reliable. I have never had an issue with them and whenever I have a question I contact [SENSITIVE CONTENT] and he is there to help. I have changed a couple of things in spoton and the level of response is fast. I can highly recommend it for any small and medium business.

Friendly use for not experienced people. And availability to use on phone and computer

That is not free. I pretty much like everything from this product

When looking for a new POS, we were looking for a unicorn product that could do things we only dreamed of, and found it in SpotOn. We can integrate Loyalty, Reserve, POS, Handhelds, Credit Card Processing, Reporting and soon Online Ordering through one program! We wanted handheld devices for speed, order accuracy, and payment table side that did not take away from the guest experience and have loved the clean interface we get with SpotOn too. Our customer service experiences are second to none with extremely fast response times and a service minded team backing what we do everyday.

Speed of Service with the integration of handheld POS for servers, and lightning fast credit card processing has increased our throughput and keep us at the top of our game. BOH programming and ease of integration has made this a game changer for our team, handhelds improved accuracy and flawless guest experiences.

Does not integrate easily with scheduling software.