--- title: "Square for Restaurants Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Square for Restaurants. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Square for Restaurants is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/square-for-restaurants-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Square for Restaurants](https://www.softwareadvice.com/retail/square-for-restaurants-profile/) / Square for Restaurants Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/square-for-restaurants-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/square-for-restaurants-profile/alternatives/) # Square for Restaurants User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 54 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 3.9/5 - Value for money: 3.9/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 35 reviews (65%) - 4 stars: 8 reviews (15%) - 3 stars: 7 reviews (13%) - 2 stars: 3 reviews (6%) - 1 star: 1 reviews (2%) ### Most mentioned pros - Other competitors are very good too, but the monthly charges for them greatly outweigh the processing of cards cost that square charges. - I could use hardware/tablets I already had to use the software and the tight integration with the KDS was what I needed. - The cloud based system makes it easy for me to manage my business, even when on the road. ### Most mentioned cons - Customer service is not always helpful or good with resolution. - Fear of multiple transactions and fraud - Not bad but would be better if square take responsibility when application not working and refund the customers for the lost ## Square for Restaurants customer reviews Showing reviews 1-25 of 54 (page 1). ### Super easy to use and convenient! - Overall rating: 5/5 - Reviewer: Ryan P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy it a lot and will continue to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really love using this software! It is so easy to use and is always quick to use, never issues with it! This is important in the restaurant #### Cons The only con is that the fees get a little expensive at times, especially when you manually enter info --- ### Square for Restaurants - Overall rating: 4/5 - Reviewer: Elizabeth B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience overall has been positive. I prefer to order where I select what I want and hopefully there is less room for not getting the correct item. It's convenient and saves having to use paper receipts. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Using square is a convenient way to order food and pay your bill at restaurants. Even in group settings you can split the check or have different people add orders to one bill. #### Cons I think as more restaurants go to a digital menu and checkout process I would assume that new features would be added. There is nothing that sticks out in my mind that we have had issues with. --- ### "Square for Restaurants" is not for Restaurants. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered They slapped the words 'For Restaurants' on a product that has not been properly optimized for restaurants. For very small, very simple operation (e.g. coffee shops) it is probably fine. Beyond that steer clear if you are a restaurant. The convenient tech on the backend does not justify to the awful day-today, and utterly useless reporting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Setup is easy. HR, on-boarding, benefits, payroll, CC processing all built in is very convenient. #### Cons Unfortunately this is all overshadowed by the day-to-day experience of using the POS for an actual restaurant, especially if you are using a combination of online ordering from a Square website, and in-person dining. Creating new menu items is very tedious, even when duplicating. Drill-down reporting is almost non-existent, stops at the category level. E.g. I have a category called "Beer" that contains 8 different beers. I can see how much gross sales the category does, but I cannot look into the category to see any more detail than that. I have to look at the entire inventory itemized sales report and pick the beers out 1 by 1 to get info on which ones are selling. #### Reasons for choosing Square for Restaurants Convenience. --- ### Square for Restaurants - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The EASE of all of its features is my favorite aspect of the software. You can split checks, do separate checks, etc quickly and efficiently. #### Cons I have yet to find something about the software that I don't like. #### Reasons for switching to Square for Restaurants We wanted customers to be able to pay at the table. --- ### Easy and quick - Overall rating: 5/5 - Reviewer: Sage C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Great for my family’s cute little food truck! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used this when working for my aunts food truck and I was helping them last minute when an employee called in sick, I was thrown in without much training on the system and I quickly figured it out myself. Simple and easy POS for small businesses like the food truck! Can’t complain about the price either! #### Cons Some connectivity issues, but worked great for the most part. --- ### An ok solution - Overall rating: 3/5 - Reviewer: Angela A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was easy to set up. Free version lacks features and credit card processing is a bit wacky. Plus or paid version send like it would fix most issues leaving a functional but lacking system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Easy to buy local at Best Buy, easy to set up and great menu! I also love the daily sales report that I get via email. #### Cons Certain functions not available on free version (understandable) but even the paid version didn’t leave great options. Partial payment and leave tab open would be very difficult. And the support said even with paid software “it’s not set up for tab management“ I’m a bar all we do is run tabs. Also refunds don’t work well and to adjustment is extremely difficult! Oh and why only the white case? I didn’t want a proprietary system so their new black version didn’t work for me. #### Reasons for choosing Square for Restaurants Revel misrepresented themselves as being able to function as a tab only bar with certain feature capabilities which they actually did not offer. #### Reasons for switching to Square for Restaurants Lightspeed integrated payments doesn’t want to approve me because I am a bar type 48 license and don’t sell food. --- ### Not Ready For Prime Time - Overall rating: 2/5 - Reviewer: Brian K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered All the good things about Square exist with other systems that lack the bad things. They are new to the restaurant space and they are evolving, but they are not there yet. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The user interface is clear and simple. It works perfectly well for our servers. #### Cons The back of house reporting is a disaster. I’ve never worked with a more complicated, obtuse, confusing reporting function. They say you can customize your reports, but that’s true in only the simplest sense. We can’t customize reports so that all the info we want is in one place. We still need to bounce from report to report to find the data we need. It takes my bookkeeper far longer to reconcile sales to receivables than ever before, and occasionally we spend hours trying to make sense, on the phone with support personnel who also can’t make sense of the reports. Any positive reviews of the reporting functions are from customers that really use the reports seriously or diligently. If you care that your receipts are correct, Square makes it virtually impossible. #### Reasons for choosing Square for Restaurants Their sales pitch was great. There’s just only so much you can learn from a sales pitch. A year in we are still discovering new problems. #### Reasons for switching to Square for Restaurants I’m pretty sure Toast was stealing from us by mid-rounding numbers. --- ### A POS that can keep up with my servers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered LOVE this POS. It’s sleek, modern, and up to date with the rest of the community’s technology. It puts me a step above the competition because my POS helps me streamline our productivity in many different ways. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fully customizable menu and layouts that I’m able to update remotely. This keeps travel costs down and software updates minimal. #### Cons Even though it has a great interface, my servers aren’t used to this POS because it’s fairly new and there is a learning curve. --- ### I was a customer - Overall rating: 5/5 - Reviewer: Nachi S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I have seen these being used at many establishments and they are user friendly and hip to the times and age of tablets, phones etc... #### Cons I wish they came with pens for signing my signature rather than using my finger, but it's ok. --- ### easy to set up - Overall rating: 5/5 - Reviewer: michele g. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used other for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros categorizes receipts and customers very well, very easy to use and set up #### Cons finding a place for the hardware/ connection if its not tied to table software --- ### Hot mess - Overall rating: 5/5 - Reviewer: Larry J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Great all around system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy system to use and made to where anyone. #### Cons Not enough loan options when you really need them --- ### Love Our Square POS - Overall rating: 5/5 - Reviewer: Katharyn C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use and how it changed our lives #### Cons Started charging for staff scheduling for the basic program. --- ### Great addition to our food truck - Overall rating: 5/5 - Reviewer: James R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of UseCompact size and portable POSSimply display and user friendly #### Cons More payment options needed. Ie cashapp. Need reporting that shows alternative payment options --- ### All Things Effective - Overall rating: 5/5 - Reviewer: Malecia B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been well, I always tend to get either a paper receipt or an email receipt and a survey about my service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like the most about square processing payments is that it makes it very easy to restore that customer's information such as email, phone number and past transaction history and payments. #### Cons There's nothing that I dislike about the software. I have run into no problems thus far. It is pretty effective. --- ### iPad transactions - Overall rating: 5/5 - Reviewer: Kiki P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I used square for a bakery I previously worked at. It’s pretty straight forward. Swipe the card and it goes through the POS on the iPad #### Cons The system sometimes crashed. Not sure if it was Square or the server were using. --- ### No cash, no problem!! - Overall rating: 5/5 - Reviewer: Jose H. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered All in all I have had a great experience so far and I’m hoping the deposits being held longer then expected issue gets fixed expeditiously #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros so Simple and way easy to use. Really helps out small businesses everywhere. #### Cons Needs work on clearing deposits in a more timely fashion --- ### Convenient POS for the restaurant industry - Overall rating: 5/5 - Reviewer: Brent T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I've found this software to be user friendly. It solves many organizational issues that restaurants face. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I use this software almost every day to help manage the menu at the restaurant where I work. At one point the restaurant was using multiple delivery services and this software allows you to streamline all the orders from different companies in one place. I really like its system for organizing the tickets for different tables; it is a huge upgrade from doing things on paper. #### Cons If you lose wi-fi, you'll be scrambling to put in place an ad hoc system. I have also heard managers complain about the cost of the software. In general, though, I've found it to have many more pluses than minuses. --- ### Not Worth The Time - Overall rating: 2/5 - Reviewer: Branden K. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When using Square we did not have the best experience and the customer service was not the greatest either they are very rude and do not know how to talk to people with respect. They do not offer protection for customers when purchasing products online or directly through the store like PayPal or other online softwares which is a problem not only for us as a business but for our customers as well. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Connects straight to banking system, Can use small Tablets and phone to do business #### Cons Fees are larger than most other software systems, money does not deposit directly to bank you have to request that money is sent. --- ### A seamless staff and guest experience - Overall rating: 4/5 - Reviewer: Matthew L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall square is easy to use and setup our staff and guests have a decently seamless experience when we take their orders and payment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When taking orders for our guests it makes it easy to choose the options that they want. It is customizable for you to be able to have different options for your menu items. We can add inventory to the system and keep track of what we are selling and what we need to order. #### Cons The software updates often kick off the printer profiles we have connected. We are unable to use the tap to pay on one system after an update last year. --- ### Square for Restaurants makes my diverse business operations seemless - Overall rating: 5/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been great. The system has been reliable and it's easy to use. The cloud based system makes it easy for me to manage my business, even when on the road. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The vast functionality allows me to run my business the way I need to. I have multiple types of businesses under my roof (retail, quick service restaurant and full service restaurant) and Square manages all of it, seemlessly. #### Cons The Loyalty and Marketing program is good, but not great. The system does a great job automating text and email sending, but I wish it had a bit more depth on the reporting side. #### Reasons for choosing Square for Restaurants The integration to QubicaAMF Conqueror POS made my choice easy. --- ### Square POS review - Overall rating: 5/5 - Reviewer: Charly R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered overall I would say that it is a really good POS , I have switch from BEPOZ to square and I don't regret it a second to be honest #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am using square for restaurant in one of my cafe , it is really simple to get the hang of it , all my staff love it as well , simple and efficient #### Cons they are taking 1.6% of all transaction which adds up overtime , however in exchange they provide a really nice and efficient support , however 1.6% is a bit high #### Reasons for switching to Square for Restaurants The ease of use is way better with Square than Bepoz --- ### Square for Restaurants is amazing - Overall rating: 5/5 - Reviewer: Sayda D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Square for restaurants has been absolutely amazing to use and absolutely easy in all of its reporting and adapta to the constant changes in the food industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use and the ability to set up your table settings in your dining area. It is absolutely easy to train new staff on it. #### Cons Switching between tickets and to go orders has to be the most frustrating. As well as adjusting items on entered tickets can be a bit tricky. --- ### It’s Okay, not my favorite - Overall rating: 3/5 - Reviewer: Clay S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of setting up and contacting customer service. Easy to manage website and make changes. Great device integration. Lower upfront cost, often making updates to improve the product #### Cons Customer service is not always helpful or good with resolution. There’s a fee for almost every additional feature that could benefit the business. --- ### Square for Restaurants is a solid POS system. Glad its part of our team. - Overall rating: 5/5 - Reviewer: Julie S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a good experience. I have had a few issues with hardware but the support team is helpful. Our hardware takes a lot of abuse as our bar/restaurant is outside so they get unplugged and put away at the end of each business day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have found it easy to manage, pull reports, and manage staff. The online menu options was super nice as well. The new addition of the pre-authorization feature is a GAME CHANGER at our establishment. #### Cons I would like a report that shows me my exact payout of credit card sales less the Square fees for each business day. I know the information is there and I can search for it but would like a page just for payouts. #### Reasons for choosing Square for Restaurants We had used Square POS in our retail store and it made sense so we gave Square for Restaurants a try. #### Reasons for switching to Square for Restaurants it was HORRIBLE! As the user, you couldn't make any changes. it was not intuitive to use. The cost was absurd. It was a system we inherited. --- ### Square for Restaurants - The only real POS you can try before you buy for small restaurants. - Overall rating: 5/5 - Reviewer: Donnie M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So, overall, It is excellent low cost way to get started. Paying for the upgrades is well worth it to manage staff, an online ordering site, and have all the registers and equipment you need. Other competitors are very good too, but the monthly charges for them greatly outweigh the processing of cards cost that square charges. You pick your poison sometimes, but for a small restaurant, it is a no brainer to start out with square for restaurants. Even a multi-location set up like mine really takes advantage of the packaging of services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Square for Restaurants is the first Point of Sale that I found that I could fully customize for myself the way I wanted. Help was available if I needed it, but I like to throw away the instruction book and do it myself. I could use hardware/tablets I already had to use the software and the tight integration with the KDS was what I needed. I didn't have to run a bunch of wires to have a printer in the kitchen and a screen. #### Cons My 2 big caveats are the nature of cloud based kitchen display system. If the internet goes down you not only lose the tickets, but the printers won't print from the kds. It is not impossible, but for any pos I recommend a cellular backup for your business. It is necessary. The second thing is there are a few quirks with the system that have gotten updates, I just didn't know when it was going to change. I used to not be able to have photos on the display, but they are making it "prettier" as time goes on. #### Reasons for choosing Square for Restaurants Ultimately, it was the cheapest to get started and had all the features I needed without some sales rep constantly after me. #### Reasons for switching to Square for Restaurants So much better in so many ways. I can't say I missed the old system one bit. I was glad to start over with my new restaurant and roll it out to all locations. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/square-for-restaurants-profile/reviews/?page=2) --- Square for Restaurants Reviews, Pros and Cons - 2026 Software Advice