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Square Point of Sale vs Ovation
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
3 / 5
Value for Money
4.5 / 5
2.8 / 5
Customer Support
4.4 / 5
3 / 5
Functionality
4.5 / 5
2.8 / 5
Last Review Written
March 21, 2025
February 9, 2025
Pros/Cons
Pros
- They trust their information is secure. They are also impressed with the NPC ability to tap to pay with our phones.
- Like I've said from the beginning everything has been great and if I did have any questions customer service was more than happy to help me out.
- What I like best about Square is the flexibility, convenience and overall use of the Square POS. This is absolutely the best user friendly software for retail.
Cons
- I HATED the fact that the customer service was so terrible. There is no phone support, only email support and a lot of the time the responses are copy pasted with generic answers.
- There have been times where the customer was charged twice and times where the customer was never charged at all.
- Inventory management and reporting is lacking. Also, occasional account freezing due to suspected fraudulent activity.
Pros
- The Ease of use of the software. It is accessible on multiple devices which is also great.
- To be honest, I really liked my old-fashioned POS terminal better since 90% of what we do is hand-entry.
- Its been excellent and my staff and customers find it very cool to use.
Cons
- You are not only unable to return individual products but actually have to go look in your history for the original transaction. This is time consuming and and annoying to customers who are waiting.
- It does not function well for a bar/cafe setting. Too many steps.breaks down at worst possible times.
- This culminated in one third of an entire days sales being lost.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
