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Overall customer rating: Customer rating:

 (106)

 (54)

Recommended by: Recommended by:

90% of users

55% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“We like the ease of use, the fact that it’s a large stable company that is responsive and that it uses off the shelf iPads that make us look cool. Our staff makes more money (through additional tips) and it’s common enough that our retail customers know how to use it.”

- Ace Bhattacharjya, Toscanini’s Ice Cream

“Very intuitive program. Lots of bells and whistles for the money. Easy to learn, plenty of reports and employee time tracking.”

- Roger McLeskey, Beastie Boutique, LLC

Most negative review: Most negative review:

“I think that there are not enough features and options available. For example we would like to add the cost of each product but we can’t.”

- Fouzi Ould Bouamama, La Fromagerie Cheese Shop

“Not flexible enough as we have two stores, sales and service. It does not handle the outside service techs well enough.”

- Perry Myers, U-Spy Store

Pricing:

How it's priced: How it's priced:

Square is a cloud-based solution. You pay a percentage of each transaction amount.

QuickBooks POS is offered as either a cloud-based solution, where you pay a monthly or annual subscription fee for each user login, or as an on-premise solution, where you pay an upfront, perpetual license fee.

Contract term: Contract term:

Square requires no contract for cloud-based deployment.

QuickBooks POS can be purchased under a perpetual license agreement for on-premise deployment. QuickBooks POS requires a monthly or annual contract for cloud-based deployment.

Upfront costs: Upfront costs:

Upfront costs include hardware purchases.

Upfront costs include hardware purchases.

Recurring costs: Recurring costs:

None, beyond regular transaction fees.

Fees apply per transaction. Fees may apply for support and upgrades.

What does it cost?: What does it cost?:

Applications:

Point-of-sale: Point-of-sale:

Inventory management: Inventory management:

Customer management: Customer management:

Retail accounting: Retail accounting:

e-Commerce: e-Commerce:

Warehouse management system: Warehouse management system:

Merchandise planning: Merchandise planning:

Ease of Use:

Overall customer rating: Customer rating:

 (106)

 (54)

Most positive review: Most positive review:

“The Square Register POS is really easy to use, convenient and fast! I liked that there was not much time spent implementing the new system. I was able to quickly login, setup and start using it!”

- Jaqueline Keating, Style House PR

“It was simple to teach employees how to use the register side of it. It synchronized easily to QuickBooks financial once everything was mapped.”

- Sharni Vaughan, Nappy Shoppe LLC

Most negative review: Most negative review:

“Their POS isn't as customizable as some others.”

- Ben Beck, ROI Business Services

“[I dislike] how long it takes to check a customer out. There are three screens before a receipt can be printed, and it has to be printed on a whole sheet of paper.”

- Sam Pifer, Revolution Music

Support:

Overall customer rating: Customer rating:

 (106)

 (54)

Most positive review: Most positive review:

“They have met my needs each and every time so there is nothing more that I expect from them. Always prompt and courteous.”

- Bruce Morin, BrucePeter Photography

“We've used this POS system for about five years now. It’s easy to use and has a good customer service department.”

- Mark Wong, Impact Merch

Most negative review: Most negative review:

“Answer the phone, reply to emails. I tried to call and ask questions and the only way I could find out answers was to look them up on the help desk. Sometimes it is helpful to have someone available to answer questions rather than make you look up answers as a sales tool.”

- Anne Sewell, Property Mine

“Customer support is terrible. The support reps (including upper levels), in most cases, do not know how to correct the problems that arise.”

- D. Crittenden, WMCF

Phone support: Phone support:

Phone support available during regular business hours.

Phone support is available, but fees may apply.

Online case submission: Online case submission:

24/7 online case submission included in subscription fee.

Online case submission is available, but fees may apply.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Online support chat services are available, but fees may apply.

Training: Training:

“Getting Started” online catalogue included in subscription fee.

“Quick Start Guide” included with software purchase. Searchable FAQs and online forum available. Fees apply for third-party training services.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.