About SRM - Systematic Rental Management

SRM - Systematic Rental Management is a cloud-based equipment rental management solution that enables small to large enterprises manage rented assets, owned assets and available equipment. The platform also allows users to track a complete rental lifecycle including acquisition, maintenance and disposal.

Key features of SRM - Systematic Rental Management include cycle billing, pickup delivery management, inventory barcode scanning and printing, equipment work orders and document emailing. Additionally, its accounting functionality allows users to handle accounts payable/receivable and general ledger.

SRM - Systematic Rental Management includes a reporting module that facilitates detailed reports on customers, salesman commission and time utilization. ...


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Supported Operating System(s):

Web browser (OS agnostic)

16 Reviews of SRM - Systematic Rental Management

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(8)

8

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

July 2019

James from Grants Rental

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Business necessity!

Completely happy with the new system and would recommend it to everyone. We can train new employees easily and fast.

Pros

We had been using the old version of Texada rental store program for over 30 years and we knew it well and liked it. We had to do an update and were very surprised that it was so familiar to and easy to learn and had many improvements over the original. We waited too long and were scared that we could not get our information into the new system. SRM made this transition easy and we were up and running in the next day. We really like the ease of this program and are not worried about a crash of the system. The daily close is so easy and fast! We highly recommend this SRM program!

Cons

The only thing that we wish that the new system had was the ability to print immediately after writing up a contract. This is the way it works when you are cloud based.

Response from Texada Software

Replied July 2019

James, The fact that you've been using Texada for 30+ years is beyond incredible! Thanks for sticking with us so long and being an advocate of our system. We're extremely grateful to have a customer like you! Here's to another 30 years!

August 2017

DJ from Robertson Rent-All

Company Size: 11-50 employees

Industry: Machinery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

August 2017

Happy with the support but expect more from the software. I like the direction it is heading in.

Pros

Once we learned how to use it, it has most of the functionality we require. I feel that it is trending in the right direction. The email functionality has come a long way and made things much easier. We started using PO's, Re-Order Reports, Sale Orders, and Work Orders this year. It has simplified our processes. We tested the reservation feature but it is too slow for our fast paced business.

Cons

It is difficult to learn and understand for new staff members. I also don't like the reservation system. A "day at a glance" feature would be helpful (similar to what Point of Rental has. Something that can outline the reservations in an easy to read layout on screen with the ability to view and make changes instead of having to search. It would also be good to view deliveries and pick ups. I don't like having to print reports all the time. The booking report took me a while to figure out and I feel that it is too time-consuming to go through every morning.

Response from Texada Software

Replied October 2017

DJ, We appreciate you using Texada's SRM product. Your feedback and opinions matter to us, so don't ever hesitate to let us know if we can improve our customer experience/interface. That's a great suggestion and I will add it to the Ideas portion of the Texada Community. Just FYI, you can log in there anytime and make suggestions, and vote on other people's suggestions at any time. In the meantime, feel free to contact us with any other questions/concerns. We're here to help. Thanks DJ, The Texada Team

July 2017

Kimberly from Randall Industries/Randall Rents FL

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

July 2017

I'm getting to know the software well.

Pros

The software is easy to use. I've learned a lot of helpful hints from the help desk and others from Texada who support our companies.

Cons

There are some reports I run and rerun and rerun again during our month end and it would be nice if the parameters that I entered stayed the same instead of resetting each time.

Response from Texada Software

Replied October 2017

Kimberly, Thanks for using Texada's SRM product! Good to know you're finding SRM easy to use. In regards to your reporting issue, have you tried saving the report with the new parameters? You shouldn't be having that issue... If you still are, please contact us. We can correct that for you! Thanks Kimberly, The Texada Team

July 2017

LYNDSEY from YORK REGION EQUIPMENT

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2017

Support is great but the system could use some improvements

The system is great in many ways, as I mentioned very user friendly. If some of the bugs were worked out and a few changes made it would be perfect!

Pros

The system is very user friendly, a big improvement from the previous version. Support is very friendly and helpful.

Cons

There a few changes that should be made. Deposits get lost, you should be able to take deposits on w/o, the daily close freezes up once a month (the close has to be done after hours so there is no support to help when this happens), still an issue in the ic screen looking at serial numbers if you had to use the search function to find the item, you get kicked out/screen freezes after 5- 10 minutes of non use if using the web version, in some screens you can search by typing directly into box (ex at 01 customer search) but in other screens you have to window first (ex when entering an AP and searching for a GL by name)

Response from Texada Software

Replied October 2017

Lyndsey, Thanks for using Texada's SRM product. We always love to hear from our customers. Glad you're finding SRM to be user-friendly and also our support staff to be helpful. We're happy to report those issues have been resolved in our latest update. You shouldn't have any problems searching serial #'s now. Same with getting logged out. Please contact us if you're still having those issues. We'd love to help. Many thanks, The Texada Team

July 2017

Mark from Rental Village

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

We have been a SRM Client for 20+ years & have evolved with the company. Great product & support!!

The software is all inclusive, it handles our Inventory, Work Orders, Day to Day Business, & has very strong reporting abilities.

Pros

After upgrading to the current product we have found navigation better for our new staff. Having the ability to utilize mouse clicks it is more user friendly & comfortable for them. That being said we are happy that the "F" keys still function for the more senior users! Texada seems to be introducing more products that suit the current tech market.

Cons

Most of our terminals have the Client Software installed on them. Some of our other terminals we have used the online connection. One thing that causes issues with us is it "times out" between use..that is frustrating for our staff.

Response from Texada Software

Replied October 2017

Mark, Thank you for being such a loyal customer. Everyone involved at Texada, and in particular with SRM, loves the positive feedback. We're always working to improve our software. Just to let you know, the "timing out" issue has been resolved. Did you notice that as well? If not, please contact us. We'd be glad to assist you in resolving that manner. If you have any other suggestions, let us know. We value your feedback! Thanks again, The Texada Team