--- title: "Texada Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Texada. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Texada is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/srm-systematic-rental-management-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Equipment Rental Software](https://www.softwareadvice.com/retail/equipment-rental-comparison/) / [Texada](https://www.softwareadvice.com/retail/srm-systematic-rental-management-profile/) / Texada Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/srm-systematic-rental-management-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/srm-systematic-rental-management-profile/alternatives/) # Texada User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 36 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 17 reviews (47%) - 4 stars: 16 reviews (44%) - 3 stars: 2 reviews (6%) - 2 stars: 1 reviews (3%) - 1 star: 0 reviews (0%) ### Most mentioned pros - That wasn’t a Texada issue however [SENSITIVE CONTENT HIDDEN] and the support team at Texada have assisted in making things work and run smoothly, even with some screaming and kicking the whole way. - We use most of the modules and personally I like the AR and AP module - it is easy to use and has all the functionality I need. - As well, the customer support is top tier should there be any issues. ### Most mentioned cons - Our version of SRM can be difficult to teach to new staff. ## Texada customer reviews Showing reviews 1-25 of 36 (page 1). ### Not good with titles, need help desk support - Overall rating: 4/5 - Reviewer: Chris H. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been positive, few hiccups in the early implementation phase and the set back on configurations beijg locked behind help desk support tickets #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use, easy to train new users. Data is easily accessible. #### Cons Certain features/functions require help desk support to be implemented i.e. new tax tables, new store numbers for use in EMT. --- ### Great product - Overall rating: 4/5 - Reviewer: Kevin G. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros User friendly, point and click feature.. #### Cons Support response is slow and users lose confidence --- ### Texada cares. - Overall rating: 4/5 - Reviewer: Mike D. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Texada cares, it shows through their employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very personable staff and their platform is very stable. #### Cons Lack of on site(company specific) customizations. --- ### LEOS REVIEW - Overall rating: 5/5 - Reviewer: Leo D. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the open speaking forum in Handle #### Cons I didn't like having to leave the conference --- ### 10 months of Texada - Overall rating: 5/5 - Reviewer: Debby S. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Stanmore does things the Stanmore way, our transition from the old software wasn’t the easiest. That wasn’t a Texada issue however [SENSITIVE CONTENT HIDDEN] and the support team at Texada have assisted in making things work and run smoothly, even with some screaming and kicking the whole way. Learning new software always has challenges but once you can see the light at the end of the tunnel and see how much better, smoother and more efficient things can be, it’s a welcome change. We are still a work in progress but Texada has allowed us to improve on many things. In March when we had our own battle with covid in our head office, our office was impacted tremendously, if we hadn’t recently switch to Texada allowing most of us to work from home during this 3 to 4 week our company would have been impacted much further but we were all able to continue to work remotely. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From entering a contract, to selling a part, to entering cash receipts and doing the daily close the system is far easier and flows nicely. When a customer calls and wants to pay an invoice its wonderful that it can be done within seconds or if a customer states they are missing invoices, again the ability to bring up the customer, check the box and send the invoice the customer the invoice(s) within minutes is great for customer service. When management drop that they are going to a customer and need all outstanding invoices and a statement within 10 mins, Texada can do that. Love the ability to issue a credit almost instantly for some of the invoices. The ability to work not in the office is a great feature, especially as we have all learned during Covid. #### Cons ~Really wish that the workorder and sales order invoices were as easy as to do. ~The terms for the customer were visible within the system more, especially in the account inquiry and even when a “transaction” is opened for a customer, that the clerk can see. Again, this would be because Stanmore has the accounts set up differently then other Texada users. ~Deposits that are on a sales order need to show in the account inquiry. #### Vendor response Hi Debby, Thank you for taking the time to write such a wonderful and detailed review. We are thrilled that you are enjoying Texada! The fact that we were able to assist in helping your team be successful during the pandemic and working remotely, is such a win. We are so happy that we could help! We truly do care about the feedback we receive from our customers, and we are excited to let you know that sales order deposits will be added to the account inquiry in our upcoming release. Please reach out if you have any other feedback, we are more than happy to help in any way we can! Again, we really appreciate you taking the time to write this review. We look forward to continuing to work together! -Sarah Replied June 2021 --- ### Texada Survey - Overall rating: 2/5 - Reviewer: Mike P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Software wise very poor. Technical service has been fair to good. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros I’m am sorry to say there is very little I like about the system. Barcoding is great for over the counter retail sales. #### Cons Listed previous in survey…………………………………,. #### Reasons for choosing Texada Came with the job. #### Vendor response Hi Mike, Thank you for letting us know your thoughts. We truly do care about your feedback and take what you say seriously. Someone from our team will be in touch to see how we can best improve your experience. Thank you again for taking the time to review our software! -Sarah Replied June 2021 --- ### SRM - An Expansive Product to Meet Your Needs at Your Level - Overall rating: 4/5 - Reviewer: Leeanne S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Working with Texada has been a piece of cake. They are so helpful as you come up to speed and always there to help you at any step along the way. There are no pushy sales calls as can be found with other product suppliers and they geniunely want you to succeed. Why wouldn't I go with Texada? #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is so much built into this product. Whatever you need, it has and they aren't pushy about it. From inventory and customer management, reporting and analytics, fleet management, and resource management. As well, the customer support is top tier should there be any issues. [SENSITIVE CONTENT HIDDEN] has always been able to solve any issue within minutes making it a snap to get things resolved. #### Cons Its not the most user friendly system unfortunately as there are a lot of moving pieces but with a little training it becomes very easy to use. #### Vendor response Leeanne, Thank you for leaving us such a wonderful review. We are thrilled you feel our platform has all the tools you need to be successful. Our customer support is a huge priority for us, so it was great to hear your experience firsthand. We try to do everything we can to make our customer experience personable and seamless. As for our user interface, we have some amazing things we are developing to make your work easy and instant. Let us know any time if you would like to get additional training and our services and support team will be happy to provide that for you! Thank you for your kind words and we love that you are part of the Texada family! -Sarah Replied June 2021 --- ### Great software - Overall rating: 5/5 - Reviewer: Kenneth S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am pleased with the software and the easiness to navigate and use. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I wasn't too much on the side of the integration part but I do believe it was very simple to swap over all our data from our prior software to this one. Within two weeks I would have considered myself very knowledgeable on the software, very easy to navigate and find what you are looking for. #### Cons There are a few features I would like to see added to the software such as the ability to delete part numbers. We have some products in the system under 3 or 4 different part numbers, some with a hyphen added in the number or a S added to the end of the number, It just makes it more difficult during inventory time. #### Vendor response Hi Kenneth, Thank you for taking the time to write such a kind review for us! I am so glad that you have found our software easy to navigate and use. We take the feedback we receive from our customers very seriously and are happy to share your suggestion with our product team. Please let us know if you have any other ideas or suggestions to share with us. We always want to be improving our products! Again, thank you so much for your review! - Sarah Replied August 2021 --- ### Texada Software - Overall rating: 5/5 - Reviewer: Giselle F. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been quite good. I've used it for 8 years (since I started with the company) and they were using it before I came on board. It has everything I need in order to get the job done quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use most of the modules and personally I like the AR and AP module - it is easy to use and has all the functionality I need. #### Cons It is not always intuitive as to where you can find things. For example, I wanted to print an updated GL code list. I thought it would be in the General Ledger module, but it isn't. You need to go to the System Maintenance module! #### Vendor response Giselle, Thank you for leaving us such a kind review! We are so happy that you enjoy the AR and AP module and find it has all the functionality you need. Please feel free to reach out to our support team if you have trouble finding something, big or small. We are happy to help in anyway! We look forward to continuing to work together in the future. -Sarah Replied June 2021 --- ### Equipment rental software - Overall rating: 4/5 - Reviewer: Whitney M. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s mostly positive #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Invoicing is easy and setting up custolers #### Cons It glitches and I have had issues that aren’t resolved yet --- ### Excellent Product! - Overall rating: 5/5 - Reviewer: Shannon M. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The application is very well designed. Very user friendly. No down time. #### Cons In the three years I've been using Texada Systematics, I have zero complaints or improvements to suggest. --- ### Daily use for all accounting needs - good experience to date. - Overall rating: 4/5 - Reviewer: Melanie G. - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am just learning all features available - software user friendly so far. Customer support very very good! #### Cons Payroll not supported which makes it difficult because need more than one software to handle all accounting needs of company. #### Vendor response Melanie, Thank you for using Texada's SRM product. We're glad you're finding SRM easy to use and also find our support staff to be helpful. Unfortunately, you're correct. SRM can handle everything related to accounting except for payroll. We're hard at work to get that integrated into future SRM updates. We'll be sure to let you know when that happens. In the meantime, please contact us with any further questions or feedback. We're here to help! Thanks, The Texada Team Replied October 2017 --- ### We can improve it - Overall rating: 3/5 - Reviewer: Rocco D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the system. With a few improvement/adjustments it could be more well rounded. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the ability to have the play area to test new or odd situations. I think it reduces the amount of times I need to contact the help desk. We do not use much of the rest of the system as our rental is normally a monthly event. #### Cons The reporting function leaves a lot to be desired. It would be nice to have a reporting section for ALL reports. Even have the ability to chose what fields to include. I would be interested in speaking with the development team as to how we can try to improve the reporting, both financial and analytical. Also the batch processing/posting is all over the place. Posting should be in one section so you know what has to be posted and what doesn't. Also the batch processing and posting is not always evident. There could be a pop up that says do you want to post this item. #### Reasons for switching to Texada Improve efficiency, keep better track of contracts and inventory. #### Vendor response Rocco, Thank you for taking the time to share your review with us! It's great to hear that you are enjoying the Play Area to test out situations before going live with them. As for posting, I have some good news - our users have the ability to create custom menus, so if you prefer all the posting tools to be in one section we would be more than happy to show you how to set that up. Your feedback has been extremely helpful and we truly do appreciate you taking the time to help us improve our system! Someone from our Product and Development team will be reaching out to you as we would love to hear more of your ideas. Thanks again! -Sarah Replied July 2021 --- ### Happy with the support but expect more from the software. I like the direction it is heading in. - Overall rating: 4/5 - Reviewer: DJ R. - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Once we learned how to use it, it has most of the functionality we require. I feel that it is trending in the right direction. The email functionality has come a long way and made things much easier. We started using PO's, Re-Order Reports, Sale Orders, and Work Orders this year. It has simplified our processes. We tested the reservation feature but it is too slow for our fast paced business. #### Cons It is difficult to learn and understand for new staff members. I also don't like the reservation system. A "day at a glance" feature would be helpful (similar to what Point of Rental has. Something that can outline the reservations in an easy to read layout on screen with the ability to view and make changes instead of having to search. It would also be good to view deliveries and pick ups. I don't like having to print reports all the time. The booking report took me a while to figure out and I feel that it is too time-consuming to go through every morning. #### Vendor response DJ, We appreciate you using Texada's SRM product. Your feedback and opinions matter to us, so don't ever hesitate to let us know if we can improve our customer experience/interface. That's a great suggestion and I will add it to the Ideas portion of the Texada Community. Just FYI, you can log in there anytime and make suggestions, and vote on other people's suggestions at any time. In the meantime, feel free to contact us with any other questions/concerns. We're here to help. Thanks DJ, The Texada Team Replied October 2017 --- ### Texada & aerial rentals - Overall rating: 4/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. keeps all rentals straight and billed properly #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use and superior tech support. the rental side is superior #### Cons could be easier to add sale product due to there being so many small cheap parts #### Reasons for choosing Texada better features #### Reasons for switching to Texada i wanted a better way to do rentals #### Vendor response John, Thank you for the kind words! We are so glad you're finding the Texada platform easy to use and our tech support is helpful. We look forward to continuing to work together in the future. Glad you're part of our Texada family! -Sarah Replied June 2021 --- ### Support is great but the system could use some improvements - Overall rating: 4/5 - Reviewer: LYNDSEY M. - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered The system is great in many ways, as I mentioned very user friendly. If some of the bugs were worked out and a few changes made it would be perfect! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is very user friendly, a big improvement from the previous version. Support is very friendly and helpful. #### Cons There a few changes that should be made. Deposits get lost, you should be able to take deposits on w/o, the daily close freezes up once a month (the close has to be done after hours so there is no support to help when this happens), still an issue in the ic screen looking at serial numbers if you had to use the search function to find the item, you get kicked out/screen freezes after 5- 10 minutes of non use if using the web version, in some screens you can search by typing directly into box (ex at 01 customer search) but in other screens you have to window first (ex when entering an AP and searching for a GL by name) #### Vendor response Lyndsey, Thanks for using Texada's SRM product. We always love to hear from our customers. Glad you're finding SRM to be user-friendly and also our support staff to be helpful. We're happy to report those issues have been resolved in our latest update. You shouldn't have any problems searching serial #'s now. Same with getting logged out. Please contact us if you're still having those issues. We'd love to help. Many thanks, The Texada Team Replied October 2017 --- ### 2023 User Conference - Overall rating: 5/5 - Reviewer: Will B. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support and the rapport built with staff over the years #### Cons Our version of SRM can be difficult to teach to new staff. --- ### We have been a SRM Client for 20+ years & have evolved with the company. Great product & support!! - Overall rating: 4/5 - Reviewer: Mark M. - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered The software is all inclusive, it handles our Inventory, Work Orders, Day to Day Business, & has very strong reporting abilities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After upgrading to the current product we have found navigation better for our new staff. Having the ability to utilize mouse clicks it is more user friendly & comfortable for them. That being said we are happy that the "F" keys still function for the more senior users! Texada seems to be introducing more products that suit the current tech market. #### Cons Most of our terminals have the Client Software installed on them. Some of our other terminals we have used the online connection. One thing that causes issues with us is it "times out" between use..that is frustrating for our staff. #### Vendor response Mark, Thank you for being such a loyal customer. Everyone involved at Texada, and in particular with SRM, loves the positive feedback. We're always working to improve our software. Just to let you know, the "timing out" issue has been resolved. Did you notice that as well? If not, please contact us. We'd be glad to assist you in resolving that manner. If you have any other suggestions, let us know. We value your feedback! Thanks again, The Texada Team Replied October 2017 --- ### Texada provides quick and accurate support of their product. Support staff knows the product well. - Overall rating: 4/5 - Reviewer: Bob S. - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered It helps to manage our rental business much better than the old fashion way of manual rental contracts and separate invoicing. The software is capable of using different pricing structures for each client which helps in a volatile pricing market that we have right now #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to use, easy to fix if you have made an error. Invoicing can be done by counter staff and then approved by management before e-mailing to client.Big Plus to avoid errors. ! Most of the applications are built the same way, for example, when you learn to make a contract, you can also do a work order or a misc. invoice. All the screens and how you interact with the software is almost identical making it easy to understand and navigate. #### Cons Reporting is lacking in some areas. Needs better utilization reports, AR Summary reports could use a 45 day column. #### Vendor response Hey Bob, Thanks for taking the time to review SRM, and share your experience with it. We are always developing the product and you will receive those updates automatically and at no charge. Look forward to many more years working together. Replied May 2017 --- ### Great software for contruction asset/inventory managment & finanicals - Overall rating: 5/5 - Reviewer: Rachel F. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros One stop shop...does our equipment tracking, asset/inventory management, and financials all in one program #### Cons Need to pay for custom reports, can take time for development team to implement --- ### Business necessity! - Overall rating: 5/5 - Reviewer: James J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Completely happy with the new system and would recommend it to everyone. We can train new employees easily and fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We had been using the old version of Texada rental store program for over 30 years and we knew it well and liked it. We had to do an update and were very surprised that it was so familiar to and easy to learn and had many improvements over the original. We waited too long and were scared that we could not get our information into the new system. SRM made this transition easy and we were up and running in the next day. We really like the ease of this program and are not worried about a crash of the system. The daily close is so easy and fast! We highly recommend this SRM program! #### Cons The only thing that we wish that the new system had was the ability to print immediately after writing up a contract. This is the way it works when you are cloud based. #### Vendor response James, The fact that you've been using Texada for 30+ years is beyond incredible! Thanks for sticking with us so long and being an advocate of our system. We're extremely grateful to have a customer like you! Here's to another 30 years! Replied July 2019 --- ### Customer service is good and precise. Easy to work with and get issues solved. - Overall rating: 4/5 - Reviewer: Matthew R. - Industry: Retail - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Just the ease of being able to work with it. Only because of my past history with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I used an earlier version of this program and the updated version that I am using now was a little adjustment but not much. #### Cons There are some features that would be nice to improve the efficiency of the shop here. For example, to be able to credit a work order invoice. Or before a work order invoice has gone through a close, to be able to make adjustments to it. As add or remove things either service or parts. #### Vendor response Matthew, We appreciate you using Texada's SRM product. Your feedback is not taken lightly and we're always looking to improve. You are correct in regards to not being able to adjust an invoice. Once it's been posted and committed to the General Ledger, it can't be edited. This is there as a safeguard to ensure data integrity. Please let us know if you have any other questions/concerns. We're here to help. Hope you're enjoying the new updates... Thanks, The Texada Team Replied October 2017 --- ### SRM Works for our company! - Overall rating: 5/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of operation of the software. It is easy teachable to new employees. it does great record keeping as I go into to a history of items almost daily. #### Cons we will get record locks is the most common problem. I don't if it is the software or my internet. #### Reasons for choosing Texada was brought to us by a colleague who introduced us to SRM. he felt it would be a good fit from coming from Rentalman that we were on but could not stay with due to a licensing issue. #### Vendor response John, As a business owner, we know you're extremely busy. Thanks for taking time out of your day to let us know how Texada is able to help your business. We're very appreciative of that. Please don't hesitate to reach out to us if you ever need anything! Thank you! Replied July 2019 --- ### TEXADA - Overall rating: 4/5 - Reviewer: Adel L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SO FAR SO GOOD. I CAN'T COMPLAIN #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros WELL ONLY USING TEXADA FOR ABOUT A YEAR AND SOME MONTHS, IT IS EASY TO USE, I LEANRED IT FAST AND IT DOES WHAT I NEED IT TO #### Cons THE REPOTING IS VERY POOR. DOESN'T GIVE YOU MUCH OPTION. ALSO THE INVENTORY IS NOT TO ORGANIZED #### Vendor response Adel, Thank you for being part of the Texada family! We really appreciate you taking time out of your day to share your honest feedback. We are happy to hear that you find Texada easy to use! In regards to your feedback about reporting and inventory, we have notified our product team, and will work hard to ensure that we make your work easy and instant. -Sarah Replied June 2021 --- ### easy of operation - Overall rating: 4/5 - Reviewer: pat g. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. its has been good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros this has a play data to test the software. reliable excellent customer service #### Cons could be made easier , to many windows to jump to find things #### Reasons for choosing Texada located in ontario #### Vendor response Pat, Thank you for taking the time to write a review for us! We are so glad you like that you can test data in the Play Area and that you find our customer service reliable and excellent. We look forward to continuing to work together in the future! -Sarah Replied July 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/srm-systematic-rental-management-profile/reviews/?page=2) --- Texada Reviews, Pros and Cons - 2026 Software Advice