Star-Plus

RATING:

4.5

(8)
Overview

About Star-Plus

Auto-Star’s point of sale solutions are trusted by thousands of grocery, pharmacy and natural health retailers all over North America. Our industry-leading POS solutions keep our clients ahead of the curve and stand out from the rest of their competitors by helping to increase sales and improve workplace operations. Learn how our robust POS systems, like Star-Plus, can keep you and your customers satisfied, preparing your business for whatever challenges may arise.

Star-Plus Pricing

Please contact Auto-Star Compusystems for pricing details.

Free trial: 

Not Available

Free version: 

Not Available

Product & Price Management

Star-Plus Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Star-Plus

8 Reviews

Sabrina

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Star-Plus Review

I love being able to call customer service when anything is happening with Auto Star on my end. They are able to access Net Help and fix my problem for me over the phone efficiently! Overall, I would highly recommend this soft ware to any retail business.

PROS

I love keeping track of my inventory using this software and also for making sales. I would be lost if I didn't have Auto Star. When we got a new computer it was easy to install into our new system.

CONS

I feel like Auto Star has enough features for running my business. I wouldn't change anything about it.

Vendor Response

Thank you for your review Sabrina! We value your insights and will continue to make sure we work hard to provide the customer service you have come to value.

Replied November 2022

Susan

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Pandora's Pantry Star-Plus Review

This was our first foray into a POS system and it was a huge learning curve. Without having a project manager with a solid understanding in accounting principles, it was a bit tricky getting some of our processes integrated. Overall, the experience has been a great learning challenge!! I think that because some functions can be performed in a few different fields, but the information does not necessarily wind up in product manger, this took us a bit of time to figure out and fix.

PROS

Integration within our own processes was not easy, I think that Star-Plus new users would benefit from a more thorough training process prior to going "live". Also, a must would be to have an internal project manager with a solid background in digital inventory management. The Auto-Star team were and have been wonderful to deal with, can't say enough good about them!!!

CONS

I think that we thought it would be time saving in a different way. It definitely has helped with our inventory management, pricing/margin strategy processes. It has simplified our year end processes. Our day to day operations have also become much smoother. One piece that is missing is full integration with accounting software. That would truly be a time saver. We currently need to maintain two systems.

Reason for choosing Star-Plus

Canadian company with a history in Health Food Stores, we liked some of the functions it offered, which Smart Vendor did not offer, cost for training was significantly less at Auto Star

Vendor Response

Hi Susan! Thank you for your well thought out response! It is wonderful to hear that you value our customer service and your operations have become smoother since using our product! Your insights on an accounting software integration have been forwarded to our product development team.

Replied March 2023

Ardina

Alternative Medicine, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

FUNCTIONALITY

3

Reviewed January 2023

Waiting time for customer Serice

reports

PROS

sales report undo .product item reports and inventory

CONS

Not being able to do a lot of things myself with out the help of customer service,

Reason for choosing Star-Plus

n/A

Vendor Response

Hi Ardina! Thank you taking the time to share your experience with our software. So glad that you are benefiting from our product item reports! We have looked into your account and will be following up with your concerns to make sure you are getting the best user experience and customer support for your business.

Replied February 2023

Eva

Retail, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Autostar review

Starplus is quite easy to learn, especially for cashiers which is important for a retail environment. The technical support staff are excellent! Very knowledgable and friendly!

PROS

The till program is great. The software is easy to use and tech support provides excellent customer service.

CONS

The backend/inventory processes. They are not very robust.

Reason for choosing Star-Plus

Catapult is too expensive.

Reasons for switching to Star-Plus

Better features, comfort with the program and overall ease of use. Also great customer service!

Vendor Response

Thank you for the review Eva! We are happy to hear your cashiers are having great success with Star Plus. Our inventory application has multiple options and modules, we will have a team member reach out to ensure you have all the options you need activated.

Replied March 2023

Mary Jo

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Great People

Overall it works great.

PROS

What I like the most is being able to contact someone when I need help. Very helpful people.

CONS

In program manager, when left unattended for a period of time the active field does not revert back to the Bar Code field. It stays wherever it is unless you save it. Causes problems when you come up to a computer and assume the active field is the Bar code.

Vendor Response

Thank you for your feedback Mary Jo! It is wonderful to hear that you are feeling supported by our team! The insights into Program Manager regarding the Bar Code Field will be forwarded to our product development team.

Replied November 2022

Chelsea

Retail, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Positive Feedback

Helpful service and saves time in my day.

PROS

Makes ordering faster, shelf tags a plus, easy to be a cashier ect..

CONS

Will probably need help with a yearend inventory

Reason for choosing Star-Plus

Looked more user friendly.

Reasons for switching to Star-Plus

We were growing and wanted something helpful with the whole flow of the store. Saw Autostar at CHFA Toronto in 2019 and they were very professional.

Vendor Response

Thank you Chelsea! We are honoured you chose Auto-Star to help your business become more efficient. We would love to connect with you to help you through your year-end inventory. Please send us an e-mail at support@auto-star.com and we can assist you with some tips to help prepare in advance to ensure everything goes smoothly.

Replied November 2022

carter

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Eugenes

overall = great!

PROS

fast good working machines with great support and an easy transition

CONS

reports to be broken down between tils just a little more

Reasons for switching to Star-Plus

good support with auto star

Vendor Response

Thank you Carter for taking the time to make a review! The feedback regarding till reports will forwarded to our product development team who may reach out for more detail. If you have any other features that you think would make our product better don't hesitate to contact us at https://www.auto-star.com/contact-us/

Replied November 2022

Annik

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

back shop usage

PROS

The software is easy to use and understand. The customer service is always helpful.

CONS

At this point I can't think of anything

Vendor Response

Hello Annik! Thank you for your review of Star-Plus. If you do think of anything we could improve on let us know! https://www.auto-star.com/contact-us/

Replied November 2022

8 Reviews