--- title: "Stax Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Stax. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Stax is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/stax-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / [Stax](https://www.softwareadvice.com/retail/stax-profile/) / Stax Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/stax-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/stax-profile/alternatives/) # Stax User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 148 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 98 reviews (66%) - 4 stars: 20 reviews (14%) - 3 stars: 5 reviews (3%) - 2 stars: 7 reviews (5%) - 1 star: 18 reviews (12%) ### Most mentioned pros - What has impressed me most, though, is the reporting suite — the dashboards and transaction reports are detailed, well-organized, and genuinely useful for understanding business performance at a glance. If you're evaluating merchant account options and haven't looked at Stax, I'd strongly encourage you to do so. - Payment processing has been reliable and efficient, and I especially appreciate the automatic fund transfers, which eliminate the need for manual deposits and save time. - It allows our small business to manage billing efficiently, and stay on top of accounts on the fly. ### Most mentioned cons - The lack of accessibility to transactions in real time is a significant disadvantage with the dejavoo devices and device integration across the stax platform very cumbersome - The first card reader was defective forcing us to have to manually enter payments which was time consuming. - Occasional lag time with reporting delays, we had an issue with QBO syncing as well which resulted in duplicate invoices. ## Stax customer reviews Showing reviews 1-25 of 148 (page 1). ### Great if you have the skill to make it work - Overall rating: 4/5 - Reviewer: Bradley P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Being technical, I was able to build what I needed. I built my own portal to create the reports that I needed. It's not a turnkey solution like other providers but once you get things setup it's been pretty good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros They have a good API which creates a tremendous amount of flexibility. The rates are very good. The capabilities are top notch. #### Cons Support can be hard to reach. The Dejavoo terminals have a very kludgy interface and the portals are confusing and need redesign. #### Reasons for choosing Stax The api was better, it supported EBT and the rate was better #### Reasons for switching to Stax Locked down API did integrate well with legacy point of sale. #### Vendor response Thank you for taking the time to share your experience! We truly appreciate your feedback and will take it into consideration as we continue to improve. Thank you for choosing to work with us. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ Replied August 2026 --- ### Stax is great!! - Overall rating: 4/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I like them much better than Square. The set up process was very easy. I am very happy with Stax so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that they have customer service with people who actually help you. As opposed to square who's customer service is worse than non existent. #### Cons The fees are almost exactly the same as Square for us. Possibly slightly more than Square. So I didn't love that but the customer service is worth it. #### Reasons for choosing Stax I was understanding that the pricing would be cheaper. However, it is not. #### Reasons for switching to Stax They have HORRENDOUS customer service. Absolutely disgusting the way they treat long standing, high volume customers. #### Vendor response Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ Replied September 2026 --- ### Lots of good, some meh - Overall rating: 3/5 - Reviewer: LESLEY S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over all I am pleased with the pricing, but it is less convenient than Square in many way. Customer service has been helpful and responds in a timely fashion. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I picked Stax because Square was increasing its prices, and I wanted to avoid passing more costs on to my customers. #### Cons It takes to long for yesterdays charges to make it to my bank account. Using Square, if it was charged by 8pm, it was deposited very early the next morning. The dashboard on the mobile app is not as user friendly or capable as I would like in checking daily, weekly charges. New payments using store credit cards is time consuming and cumbersome. #### Reasons for choosing Stax It made the most sense financially and had the best reviews. #### Reasons for switching to Stax They were raising rates, and I did not want to pass on higher costs to my clients. #### Vendor response Thank you so much for your valuable feedback. We are sorry to hear about your experience but are glad to hear our support team was able to help assist you. Your satisfaction is our top priority, and we are eager to address your concerns. If you still need assistance, feel free to contact our support team at support@staxpayments.com. Replied April 2026 --- ### Simple Setup and Hassle-Free Processing - Overall rating: 5/5 - Reviewer: Christina C. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Stax has been very positive. The onboarding process was simple and straightforward, making it easy to get started. Payment processing has been reliable and efficient, and I especially appreciate the automatic fund transfers, which eliminate the need for manual deposits and save time. The platform has helped streamline payment management for my business, and the support and ease of use have made the transition smooth. Overall, Stax has been a convenient and effective payment processing solution. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros My experience with Stax has been excellent. The onboarding process was straightforward, payment processing has been smooth and reliable, and I especially appreciate that deposits are transferred automatically. Not having to manage manual transfers has made payment management much more efficient. #### Cons While my overall experience with Stax has been positive, one drawback is that there can be a learning curve when navigating some of the reporting and account management features. Additionally, certain fees and pricing structures may take time to fully understand compared to simpler flat-rate processors. However, the ease of processing payments and automatic fund transfers have outweighed these challenges for my business. #### Reasons for switching to Stax I made the switch from Square to Stax because I was looking for a more cost-effective payment processing solution as my business continued to grow. Stax offered transparent pricing, competitive processing costs, and features that better fit my business needs. The transition was straightforward, payment processing has been seamless, and I especially appreciate the automatic fund transfers, which save time and eliminate the need for manual deposits. Overall, Stax has helped streamline my operations while providing a smooth payment experience for both my business and my clients. --- ### Good company - Overall rating: 4/5 - Reviewer: Kerri R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far the overall experience has been pleasant, but I was having difficulty with my Merchant ID Number and when I called in to ask questions they couldn’t address my questions or concerns because I had the wrong ID number. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that they accept international cards, it makes it convenient and efficient for me to run my business. #### Cons What I like least about Stax is the monthly fees, as they are way too expensive and it’s not comparable to other merchant processors. #### Reasons for choosing Stax I chose Stax because they accept international cards. #### Vendor response Thank you for taking the time to share your experience! We truly appreciate your feedback and will take it into consideration as we continue to improve. Thank you for choosing to work with us. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ Replied August 2026 --- ### Stax is Awesome!!! - Overall rating: 5/5 - Reviewer: Jeromy P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall their communication and ease of use have been great we look forward to growing our business with the help of Stax!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros So far we have had great success partnering with Stax!! We get our payouts daily with no snags. Any issues they are quick to respond and fix. Thanks Stax for helping our new business!!!!! #### Cons The initial approval process was a bit slow and drawn out. The online app sometimes doesn't update as fast as I would like and sometimes the notifications are delayed as well. Nothing that has slowed us down at all though. #### Reasons for switching to Stax pricing and integration to our website and CRM #### Vendor response Thank you for taking the time to share your experience!! Your kind words about our product are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ Replied August 2026 --- ### Sign up for Stax and you will save a lot of money. Great service too! - Overall rating: 5/5 - Reviewer: Rod L. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are very happy working with Stax and plan to continue for a long time. The team has been very helpful even with some complicated circumstances for account setup. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very competitive transactions rates. Easy account setup. Works well. Integrates easily with other tools. #### Cons There is very little that I can say negative about Stax. The only thing I can think of is that the account setup paperwork has become less complete recently. #### Reasons for choosing Stax Good rates and seemed like a more professional and well-organized company. #### Reasons for switching to Stax It was getting to be too expensive. Stax had much better rates. --- ### Good value and easy to use - Overall rating: 4/5 - Reviewer: Viren S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, easy to share payment links. Fees are reasonable and I like the breakdown provided for each type of charge #### Cons UI could use some improvement. I'd like to see a cleaner invoice page that we can share with customers. Right now the existing page feels dated and looks a bit too technical. #### Reasons for choosing Stax Fees primarily - also inherited this system in an acquisition --- ### Simple, clean, straightforward - Overall rating: 5/5 - Reviewer: Tom M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far, it's been great. Transferring over was clean and simple. I feel more secure with Stax than I ever did with other platforms that can shut you down without warning. Stax's assistance in getting approved was great, and knowing I provided all that verification gives me confidence that I can rely on Stax for years to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's clean and simple. It's not confusing to work with and the fees are much more manageable/understandable. I come from other payment processors that charge a lot in fees for little in return. Stax is pretty clear. #### Cons I think Stax does lag a little in being able to offer instant access to funds. I understand why they can't, but it's a big gap compared to other offerings. #### Reasons for switching to Stax Stripe's fees were high, and they never offered any support during chargeback situations. I felt that they didn't help me navigate those problems, and just took my money away from me instantly every time. I didn't like that. I want a partner. #### Vendor response Thank you for taking the time to share your experience!! Your kind words about our services are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ Replied August 2026 --- ### Verry Happy with Stax - Overall rating: 5/5 - Reviewer: Beth W. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with transfering to Stax. It was a pretty daunting task to move away from the processor I have been with for 15+ years, but the Stax team made it painless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Stax pricing is what led me to choose themm over the others. I likes the per transaction rate over the % on sales, seems a lot more fair. I was also super impressed with their customer service and they always seem to be available to help me. #### Cons I have not found anything I do not like. Its been great, so far. I was worried the new portal may be difficult to get used to, but no issues yet. #### Reasons for choosing Stax Pricing and customer services was much better #### Reasons for switching to Stax Cost from Paya was getting too high and I knew there was lower options out there. --- ### terminal Update - Overall rating: 5/5 - Reviewer: Umit A. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had good experience with Stax folks even before when it was FattMerchant they had good customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy integration and support.. Money transfer is quick and usually is next day. We have not had any bad incidents. #### Cons There is flat fee for processing as your charges go up that means you are doing well and your monthly fee goes up which we are not crazy about.. #### Reasons for choosing Stax we chose FattMerchant because it was $79.00 a month when we started. #### Vendor response Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ Replied September 2025 --- ### Happy customer - Overall rating: 5/5 - Reviewer: Anthony N. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Stax was very positive. It was easy to use, reliable, and helpful. Will recommend to anyone #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Stax made payments simple and fast, with great support, easy setup, and smooth day-to-day use. No complaints #### Cons Pricing felt high for smaller businesses, and some features took extra time to understand. at first. #### Reasons for choosing Stax The price was intriguing and the convenience as well. Excellent phone call. --- ### The best credit card processing company - Overall rating: 5/5 - Reviewer: Shelly H. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I just started using Stax/Swipe Simple for a week now and I LOVE it. It’s very easy to find everything you need #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy and understanding it is to use Stax and how the recurring billing is set up. I will recommend this company to everyone I know. #### Cons I haven’t found anything that I dislike about using using Stax/Swipe Simple. I have used other credit card processing companies and they were very hard to understand and the pricing was to high. #### Reasons for choosing Stax I didn’t like that wix didn’t have recurring billing for my customers #### Reasons for switching to Stax I didn’t like their pricing and it was complicated to understand --- ### Glad to be partnered with Staxx - Overall rating: 5/5 - Reviewer: Andrew H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Exceptional Customer Service and Support, easy platform, good merchant machine and online portal! I highly recommend them to all medical practices due to the high volume of cards this industry swipes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I do not recieve surprise fees! Stax is great, my monthly merchant charges have gone down from years past. The customer support is exceptional, someone is always available to answer and direct me with help. Even when I opened a ticket for a very specific question about integration into a new system I got a response within the hour! I fonly everyone worked that quickly. #### Cons No complaints about stax. For future might be nice to be able to integrate with other medical softwares because I would tell all of my chiro friends! #### Reasons for switching to Stax better pricing, new terminal, ease of portal --- ### Stax is Great For Small Business - Overall rating: 5/5 - Reviewer: Wes W. - Verified reviewer: Yes - Industry: Fishery - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Stax has been great. It allows our small business to manage billing efficiently, and stay on top of accounts on the fly. Automatic transfers into our bank account has been wonderful as well, as it takes a step out of the process and doesn't need to be verified manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Stax is incredibly simple to learn and use, and allows for incredibly quick and easy invoicing. Technical support is also next to none. Any issue I run into is easy to solve with a simple phone call. #### Cons I wish the app were as functional as the website for sending new invoices. Creating a new invoice to send a customer is a piece of functionality that would be nice to have outside of the website, as the Stax app seems much more intuitive on a phone. #### Vendor response Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ Replied August 2026 --- ### Good rates and service - Overall rating: 4/5 - Reviewer: Annie M. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The customer service is excellent. The response time and communication is prompt and thorough and the rates are competitive! #### Cons The lack of accessibility to transactions in real time is a significant disadvantage with the dejavoo devices and device integration across the stax platform very cumbersome --- ### Would highly recommend! - Overall rating: 4/5 - Reviewer: Nicole Y. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been very happy overall. We were able to launch easily and switching from our previous process was seamless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of setup for us and use for our consumers. We work with a diverse population who aren’t always tech savvy. #### Cons We didn’t understand the billing system, still trying to understand the debit card charges. Sometimes there is a longer wait to speak with support than I would care for. But when I get help, it’s always thorough! --- ### So so sevice - Overall rating: 3/5 - Reviewer: Kim W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very difficult changing bank accouts Was upset about the situation called 10 times submitted paperwork 3 times and it took a full month to get it in order #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Love the cost associated with monthly use. Stax is almost $2500 per year cheaper than many competitors. #### Cons Payments take to long. A Thursday sale does not get paid until the following monday. Other companies pay in 24 hours and on weekends. #### Reasons for switching to Stax Lower rates were offered andbvery attractive #### Vendor response Thank you so much for your valuable feedback. We are sorry to hear about your experience but are glad to hear you are benefiting from lower fees. Your satisfaction is our top priority, and we are eager to address your concerns. If you still need assistance, feel free to contact our support team at support@staxpayments.com. Replied February 2026 --- ### Integration Setup and troubleshooting - Overall rating: 5/5 - Reviewer: David N. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a long and convoluted process to resolve all of our issues, but Stax Support has stuck with me, and resolved everything. Particular praise for [sensitive content hidden], who not only got us to the point of operating with successful integration, but responded promptly in an "emergency" situation during our first store conversion. [sensitive content hidden] also helped through many topics, and Josue contributed as well. Thanks to all. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a franchise support rep myself, the Stax technical support team has been my point of contact and contributed most experiences. #### Cons In general, our franchise setup seemed "foreign" to Stax (and [sensitive content hidden]) personell overall, but they were tenacious, and got things resolved. #### Vendor response Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ Replied September 2025 --- ### Supervisor - Overall rating: 5/5 - Reviewer: Viktoria P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like that our offices can also use the website that is provided to take payments incase another staff member is using the terminal. Also, that we can see our payments on the portal. #### Cons Nothing bad to say, every team member is great and handles everything in a timely manner. In every situation we ran into, the problem has been resolved. #### Vendor response Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. Replied December 2025 --- ### GOOD JOB, [sensitive content hidden]! - Overall rating: 5/5 - Reviewer: Elisa S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [sensitive content hidden]. helped make sense of our confusing situation and made it all easy to understand. Because of his help, our situation got completely resolved and I'm happy to say we won't have to try to resolve it again. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really appreciated how thorough [sensitive content hidden] (my Customer Support Specialist) was on our support call . #### Cons I don't have any cons! My role is admin assistant for the office, so I never used the Dejavoo terminals personally. I was just calling to find out if we needed to return the third one we used. --- ### Second time was the charm thanks to [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Belinda E. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, more training of other staff members is necessary to help them improve their communication and problem-solving skills. [sensitive content hidden] on the other hand, was fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was extremely helpful and communicative. He went above and beyond to ensure that my request was properly completed, which is something that previous support staff did not do with me on a previous/similar request. #### Cons My previous request was not handled properly back in October, so my request was not completed in that first ticket due to a less-helpful Support Specialist named [sensitive content hidden] (this person may need additional training on better supporting customers and problem-solving). This first request for help was never completed, and I ended up being ghosted. #### Vendor response Hi Belinda, Thanks for your feedback, I'm glad you were able to get the help you needed on your request. I'd love the chance to talk with you further regarding your October experience. If you are open to it, please send me an email and we can schedule time. Thank you! Replied December 2025 --- ### Two thumbs up - Overall rating: 5/5 - Reviewer: cara g. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, great. not bad, bettter than most companies used in the past. will recommend to others with the same needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The processing is simple. love you can email and processes through the portal. lots of information. ! #### Cons The follow up from customer support wasn't as great. but this was all to do with the clover customer support, they tried to do their best. --- ### Access for Statements - Overall rating: 5/5 - Reviewer: Donnette C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. I thank the Rep for taking the time to listen to me and really understand what I was needing assistance with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service Rep was very understanding. Took time to listen to what I need assistance with. Good listening skills. #### Cons I called the number on a previous statement but that was not the number for customer service. I had to ask the customer service rep for the number I need to use. #### Vendor response Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ Replied September 2025 --- ### Psychiatrist’s review - Overall rating: 5/5 - Reviewer: Richard W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Extremely positive. I appreciate being able to receive payment the next business day and having flexibility with remote and in person payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is fast, convenient, and reliable. I am able to receive payment the next day and I have the opportunity to receive funds remotely or in person. #### Cons Nothing is wrong. Stax is creating efficiency in my psychiatric practice so that I receive payment quickly. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/stax-profile/reviews/?page=2) --- Stax Reviews, Pros and Cons - 2026 Software Advice