All talech Reviews
1-25 of 328 Reviews
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Thomas
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2016
Owner of The 1000 Islands Cruet
Overall I think the software works great. I have one thing that would make it even better. It has to do with your discount part. You can't discount different items separately without going into each item being sold. Example: I sell 3 size bottles of oil and vinegars. I run a special buy five and get one free on the smaller size is 60 ml. If that's all they buy it works great. The problem is running another discounts at the same time for other size bottles. (200 ml & 375 ml) If I am running the above special (1 free bottle would be $6.95 discount) and I also am discounting all larger size oils and vinegars say 10%. The software will do the $6.95 plus the 10% all items. So the discount on the 60 ml bottle works out to be $6.95 + 10% not just the $6.95. Being able to do separate discounts for variations of each item would make it a lot better instead of having to go into each item and discount them individually when trying to keep different discounts separate. I know being a small business with a suggestion that this might not be practical cost wise. But making the modifications would also make it more attractive to any business. I would like to hear back from you if possible. I have spoken with numerous small business owners about your software and why it works so well. Keep up the great job! oh I love being able to run the reports anytime to see how sales are and what we need to do to improve them. Sincerely Tom
PROSEase of use, reports, layout of pages, customer service.
CONSlimited discount ability.
Vendor Response
Thomas, thank you so much for writing a review and providing such detailed feedback. I have shared your feedback regarding discounting with the product team. Please continue to share thoughts with us - we love to hear from you and really value your feedback. Thank you for being a customer!
Replied November 2016
Spenser
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2016
Video Game Store Owner Review
We have loved Talech since we got it. It's got a lot of great features that other POS's don't have or utilize as well as Talech. Keeping with cash or orders is made simple, though my only real complaint is that as a video game store, we take in a lot of used items purchased from customers. When we pay out in cash, it's fine. Talech keeps up with that, but there isn't a really great way of doing it other than doing a transaction as "store credit", hitting the payment as other, and then refunding it to that customers account. Other than that major complaint, everything else has been pretty smooth other than the actual card swiper. I wouldn't recommend that to anyone. It frequently has problems, and can never really be relied on. It will only update during a transaction and I have had several occasions where that lasts up to 15 minutes with a then irate customer afterwards.
PROSI love the ease of use, and how within minutes of using it, I already had the hang of it. There weren't any features that I wasn't made aware of by the software immediately, because it's all out in plain view rather than some backdoor menu. It's responsive and I love the fact I can keep up with my customers, and their data with it including sending out emails to them periodically.
CONSI really hate during a transaction that if you accidentally add an item or have a customer remove one from their cart that you have to trash the entire order. That slows the process, and keeps the customer from having a smooth checkout process. Honestly, it feels like sometimes due to the credit card machine that we are known as those guys who might be having problems today. That sucks lol. That's almost been enough where I have wanted to switch because its not our POS software but just one we use.
Vendor Response
Thank you for your review and feedback, Spenser. I've shared your product feedback with the product team. Please continue to share your thoughts with us - we love to hear from you. Thanks for being a talech customer.
Replied November 2016
Mary Ann
Food Production, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed November 2016
I'm considering switching to a different POS system
At first, we all loved our new Talech POS. It is very easy to use and train new hires on. Then all these updates rolled in and some of the features didn't work for us. First, employees were able to print out their daily time sheet that included their sales for the day. This was not a good thing for our company, because we work as a team and we have people on the sales floor making the sales and then people processing orders at the end of the day. Of course, processors would seem like they made the most money that day. I have tried to get this changed, but was told it couldn't happen in the near future, but it was noted. Then, we experienced some glitches in the discount button. last week, we tried to apply a 10% discount, and it would register as giving a discount in the $1000's. This was really frustrating and I haven't had a chance yet to call tech support. Shortly there after on a busy Thursday, we were unable to process credit cards because that option was down in the system. Luckily, we had an analog credit card machine that we were able to use. I tried calling tech support for 4 hours, and couldn't get through. We had to wait to process orders until the next day when the system was up and running again. Another thing we have issues with is finding tickets to reference an open order. Apparently, it purges from the system after 3 months and we have to call tech support to retrieve it. There are a few other issues that I have that I am unable to articulate right now, but that is the bulk of my frustration with the program. Please take these responses into consideration. Having my concerns addressed and fixed would be amazing as I love this program and I want it to succeed so that my business can succeed as well. Thank you for taking the time to read my review. Please contact me to discuss further.
PROSThat it is cloud based and we use apple ipads
CONSIt is glitchy at times, the time sheet with individual employee sales needs to go. Purging 3 month old tickets and we can't find them unless we call tech support.
Vendor Response
Thanks for sharing the feedback and chatting with us about your experience. We are checking on some features and will get back to you soon.
Replied November 2016
John
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Excellent Platform, Easily Manageable
We have been using Talech for about 2 years now to run our Tasting Room attached to our brewery's production area. The overall experience has been very positive, and the platform is excellent for managing the menu list, structure, and for culling information for reporting from a distance. I myself (the primary managing owner) operate the platform from Omaha, NE. My business is in Washington State, some 1600 miles away. And the ease of use of Talech, the customizability, and the adaptability of the team running the program from the Talech side are splendid. The only real issues we've had tend to be more related to the specific processor used (we use Elavon), or the local internet connectability. The reporting available in the system is very powerful, and new little tweaks are coming out on a constant basis to improve the utility of the system for the needs of the small business owner. Talech support is also available 24/7 on the phone, which is very helpful for businesses like mine that are open late into the evening. If you have any questions, please let me know - I have now ample experience with the system and would be happy to discuss its qualities.
PROSFlexible, easy to understand, intuitive, easy to modify, easy to pull reports, manageable from a distance, continuously improving and updating.
CONSInability to have a common pool of inventory for different categories to pull from with respect to inventory management; new beta interfaces have splendid reporting capacity but need to become the standard rather than the tested exception.
Vendor Response
Thanks for writing such a nice, detailed review, John. We're so glad that talech is working so well for you and your business. I have passed along your feedback, especially regarding inventory management, with the product team. We really appreciate feedback like that! Please continue to share - we love to hear from you!
Replied November 2016
Jeannette
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2016
Great product overall
Pleasant and professional staff, which is what won us over when we first decided on the program. Love that everything is cloud-based and also can be accessed from anywhere. Menus are easy to create and modify. Great overall functionality but a few improvements could be made - offering partial refunds, for example. Also, would appreciate more prompt and regular auto-batching (we have ours set up but numerous times, it stopped working and we found out the hard way when payments weren't deposited for days; also, despite the confirmation that the setting is correct, we still have to manually auto-batch daily but we're glad to do so to ensure payment). Also, not completely sure if they are exclusive to a certain merchant service provider but at the time, in order for us to use the program, we had to go forward with that one merchant service and also had to purchase all the equipment (printer, iPad stand, etc.) we did not have a need for. In addition, being tied to that merchant also meant being tied to those fees at the rates they wanted. As far as the program itself, we find that it meets our needs, is user-friendly, offers the analytics tools we like, and is offered at a reasonable rate, especially compared to some of its competitors. We do recommend it to others. Good luck!
PROSPlease refer to review.
CONSPlease refer to review.
Vendor Response
Thanks for being a customer and writing such a detailed review! I've shared your feedback regarding the partial refunds, auto-batching, and hardware with the product team. Please continue to share with us - we love to hear from you!
Replied November 2016
Tarek
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2021
be aware of the billing department
software is ok but very mad with the Billing department if they owe you money, you have to suffer before you get it plus you have to be so mean for them to listen.
PROSthe ease of use and the features the software offer. plus you don't need to give away the credit card processing service.
CONScredit cards integration and online double charges
Reason for choosing talech
they asked to take over credit card processing.
Reasons for switching to talech
needed ipad base software to be able to take orders on the table.
Annette
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2023
POS that works but could be better
Sales are processed more quickly and customers are happier.
PROSMy customers are happier. They get a receipt that works well with the rebate program from my supplier. We can review their previous purchases and determine if they already bought something they need. This will also be useful when they come in for their early buy sale purchases. It is nice to be able to email receipts.I can quickly review sales and inventory for what needs to be ordered.
CONSIt was shipped to me but not linked to my account so nothing worked for about 2 weeks. Hours spent on the phone with on the onboarding specialist assigned to me. They say it is 24 hr support but not for start up/onboarding. They work M-F 9-5. It is best to stick with the onboarding specialist assigned as they are most familiar with you but mine was in the Central Time zone so nothing was ever addressed until 10:30 AM EST (1.5) hours after opening I had great difficulty getting the inventory load but onboarding was very helpful. The fact the sales reports don’t capture debit cards properly is really frustrating as I had hoped it would save time and make tracking easier.The scanner never worked and has been returned because they finally admitted/determined it was a programming issue that was not going to get resolved any time soon. Inventory does not always track properly - not sure how that happens. Sometimes you get a call back for help, not always the 24/7.
Reason for choosing talech
Recommended by my card processor which I recently learned is owned by the same company.
Norma
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2016
Cheapseats need to approve
Hi I love the software its ease of use there are only 2 issues I have #1 that employees can delete and avoid easily and shouldn't be able to so lets say they put the order in they can slide the item over and delete/void with pass code employees shouldn't be able to delete/void ever unless they have the owners pass code..when we cant run credit cards its takes forever for your company to fix it you need a back up system ....Sat Oct 30 your system was down for like 3 hours ouch that hurts my restaurant :( get generator or something. I got to say your employees are GREAT!!! I BOW TO THEM they are nice, courteous on top of everything. So, so understanding I got to admit I have called maybe twice and I was a poop :( but your employees handle it well your are lucky to have such an awesome crew keep it up. I worked in customer escalation dept so I know how it is your bless I love you folks .... thank you for asking for my feedback I appreciate. Have a great day.
PROSThe ease of it so easy to use and understand.
CONSIt allows anyone to delete/void a product if the slide the item over so I know I have gotten lost dollars for it the system needs to require the owner pass code for this to avoid employees stealing from me.
Vendor Response
Thank you for the review and feedback, Norma. We're glad to hear that you love the software. Thanks for letting us know about the 2 issues you've had - I've passed along your feedback to the team so we can continue to improve. Please continue to share with us - we love hearing from you!
Replied November 2016
Brad
Restaurants, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Good product for the price
I like how easy it is to customize the interface of the iPad app. I can easily color coordinate sections and subsections, rearrange everything to fit our needs. I also love the online ordering system, we take on average a dozen online orders a day. There are of course things I wish we could change about the system, but overall, it does the job, and does it well!
CONSNot a fan of the online ordering setup. If I wish to have a product hidden on our online store, it also hides it on our iPad, which does not work too well. The program is also very laggy when you first try to login, takes 5 seconds or so every time - just freezes. Also, if someone tries to tip us with a custom tip amount, sometimes the text box covers up the amount section - and we've had people almost tip us $2,000 multiple times - the box needs to be moved.
Reason for choosing talech
Because we knew one of the sales reps.
Lulie
Sporting Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2022
Quality Software for Small-Scale Inventory Mgmt./POS
Our Fishing Tackle/Outdoor storefront started small (less than 1,500 different product SKU's). When we first launched, Talech served our needs well, and would have continued to serve our needs. However, our business grew and we now maintain 8,000+ product SKU's. Unfortunatly for our situation, Talech's inventory management systems didn't grow with our company's growth. Large reports are difficult to obtain, and when we require special reports, it can be challenging to acquire them. This software is great to use if you do not plan to continually carry large quantities of inventory (Under 2,000 SKU's). This is not a hard rule of course, just our experience with this software product.
PROSTalech can easily tackle small-scale inventory management and POS needs. User-friendly, and is easy to train new staff members to operate proficiently in. Software interface is minimal and easy to navigate.
CONSInventory reports are difficult to customize, but can be done by calling/emailing Talech directly. Would like to see Talech improve in their report system with more features and user-customizable reports.
Casey
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2020
WORST PIECE OF TECH AND CUSTOMER SERVICE IVE EVER ENCOUNTERED
HORRIBLE AND INCOMPETENT
PROSSAVE YOURSELF, WHATEVER YOU DO, DO NOT PURCHASE TALECH OR POYNT FOR YOUR POS SYSTEM. I have never in my life experience such INCOMPETENCE and trouble with a system and with customer service. One day the system decides to work and the next it's broken. I easily refunded my customers the first couple of months with this system and now the system doesn't allow me to. Whenever a MAJOR problem occurs, (every day) I go to call customer service and get the same agent who has absolutely no clue what he's talking about and puts me on hold for hours at a time to google what I've already tried to look up on my own. I know more about the system then the own company does. Not to mention when I first received this system my rep told me I would be receiving a bar code scanner, cash drawer, bar code printer, etc. I received NOTHING except a piece of junk tiny little screen and they continue to charge me for this "bundle package" that doesnt exist. I can not stress anymore how HORRIBLE this system and the customer service is as equally bad. For your own sanity, DO NOT PURCHASE!!!!!!
CONSsomething new breaks every day on the back end and when I call customer service they are unable to help me and instead of resolving it, they tell me there is a glitch in my system and that theres nothing they can do.
Reason for choosing talech
I CANT WAIT TO SWITCH POS SYSTEMS. I COULD HAVE NO SYSTEM AND IT'D WORK BETTER.
Brian
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2016
Talech Review
Overall, I think that my Talech experience is positive. Unfortunately, we have had some really bad issues recently and that has effectively lowered my overall ratings. There has been several processing outages in the past few months, more now than the past 12-18 months. We lost some sales recently because Elavon went down for several hours and we could not process credit card transactions which is the majority of our business. We have 2 stores operating Talech and there is no business connection between stores to transfer inventory, recognize sales transactions or perform returns across multiple stores. Elavon is not the best database for capturing customer sales transactions because you can't use the data for marketing or other purposes as far as I know. I feel that the upgrades are just dumped upon the users without a whole lot of information behind what is new or has changed. There is no step-by-step business process for each and every type of potential transaction, so training is on the job.
PROSEase of use
CONSUpdates are a surprise and we are not well informed about the changes
Vendor Response
We appreciate hearing from you, Brian. We are sorry to hear that you have not happy with the product recently. A member of our product team has reached out via email and phone to set up a time to chat and learn more about your business needs and how talech could work better for you. Please reply at your convenience. We'd love to chat and help.
Replied November 2016
Randy
Food & Beverages, 11-50 employees
Used more than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed November 2016
Potentially good system that misses the mark
I was given a great presentation for the Talech system and purchased it. After purchasing it I had to install it myself, I figured it would be easy. No... It took eight hours just to get the thing running, then another 3 weeks with an onsite IT tech everyday to get it to work. Worst nightmare ever. System constantly crashed. Printer errors. Anytime there was an update the app would fail. That's just the install. My other great issue is functionality. The app must be more user programamble. There are so many minor tweaks that need to be changed to make it run faster that they don't listen too. This system is not for a quick serve busy restaurant, more like a mom and pop flower shop. Even when I call with a major complaint the the app doubling the taxes. They say we can't fix that. Are you kidding me. It's illegal. Customer support is great if you ever get around to talking to someone. When there system crashes about twice a month and you call their 800 number. They tell you they will call you back because they are experiencing a high volume of calls. I wonder why? Their devices disconnect with the credit card readers constantly as well. The only good thing about the system is the ipads, but the app doesn't work well on them, go figure. If you need a a system for a fast paced business, DO NOT BUY THIS ONE
PROSIt turns on
CONSName it
Vendor Response
Randy, thank you for the review and candid feedback here and on the phone. It was very helpful to learn more about what's been challenging and how talech can be better for you and your business. If there is anything else you'd like to share, please don't hesitate to reach out and let us know. Thank you for being a customer.
Replied November 2016
Gerardo
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2020
We don't have a record of you calling...
Horrible customer service spoke with one person that promised to move it up in priority to tier 2 people and after waiting two days for a call back we called back and they had no record of the call. I lost two days waiting for a solution that no one was aware of. Now I sit and wait again. I do not recommend this service due to their customer service not really being able to resolve something. It must be a call center with prompts on their screen and when they can't resolve it then it goes to someone that actually can help. Wasted several hours trying to figure this out and lost customers and revenue to this problem. I'm going with someone else!
PROSIt looks like from the start that it would be easy to use and everything should connect without an issue and it did at first.
CONSAfter a while a break down of the card readers will ruin your day very quickly. If you have a customer that needs a refund you won't be able to do it unless the card reader works. The bluetooth connection drops and there is no solution other than replacement.
Reasons for switching to talech
The Talech sales rep seems more informed about the product than the customer service people so great sales team horrible back end!
Lisa
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Talech Review
We are a very small business, and the software is perfect for what we need. I like the reports feature, I can go back a year and compare numbers, I can email the reports to the accountant, I can keep track of each of our suppliers and how we are doing with each one.
PROSCustomer support has been super, fas,t efficient. The software is easy to use and set up was great.
CONSIn the beginning we had some super glitches that had even the tech experts stumped. It took a good while to get that all ironed out. Seems to be working fine now, only once in awhile do we find ourselves with a bit of a problem, but Customer Support is always just a phone call away.
Reason for choosing talech
Look of the overall base, the use of an i-pad, small compact size, seemed like the features were what we needed.
Carrie
Wine and Spirits, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great POS system with top notch customer service support
I have been happy with the program and really pleased with the tech support!
PROSWhen we do have issues with card reader or printers (which are obtained from the credit card processing vendors) it is easy to reach the Talech customer service reps to talk us through the issue and resolve the problems. It keeps up with product inventory levels and gives decent reports.
CONSSince I am not familiar with any other POS systems I can’t comment on the cons other than it is geared to restaurants and merchandise retail and not necessarily wineries....(thinking it might be nice for it to also monitor our bulk wine products?)
Reason for choosing talech
The credit card processing rep at the time recommended it and said it was a good value.
David
Sporting Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Talech register using iPad
I am only using the system as a register as my inventory is too extensive and would take months to years to add all the inventory. It wars fine for retail and wholesale transactions without any problems.
PROSEasy to use and program. Keeps track of inventory, able to use with Wi-Fi. Keeps track of Payouts for inventory paid for by Cash as well as payouts for tips. Excellent choice for a small or start up business to program for products and inventory.
CONSThe problem with Talech is the Balancing area. When doing a close out for the day there is no way to correct any mistakes it's a final once you press the reconcile button and no way to correct it on the system. You might have miscounted or not entered something for the day but can't reconcile.
Reason for choosing talech
This product was offered by my Credit Card processing company Elavon. I purchased an ELO machine using an iPad and downloaded the software to begin. Lease costly overall and only a monthly payment through my credit card processor.
Josh
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2016
Great cloud based POS at a great price
For most small businesses that can't afford an expensive POS, Talech is a great option. Easy to use and easy to set up. Great tech support that is included in the price. The product team is always producing great updates with the feedback of their customers. If you are searching through the multitude of options for POS nowadays, give Talech a serious look, you will not be disappointed.
PROSEase of use, consistent updates and improvements, great tech support
CONSCompatibility with hardware is limited. You only have a couple options for printers and card readers. However, the hardware you can use is high quality.
Vendor Response
Thanks for your review and feedback, Josh. I have let the product and operations team about your thoughts on hardware. Please continue to share your thoughts with us. Thanks for being a talech customer!
Replied November 2016
Jerry
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2016
As a first-time business owner, I wouldn't have been able to do it without Talech.
A little over 2 years ago I decided to open a business, but decided to give myself a little extra challenge to accompany the decision- I wanted to open and be operational in 3 months, made more challenging since I was still employed full time. I found Talech after some research, and it was truly great to have such a professional product and company from the get-go. Since I was learning as I went, it needed to be simple enough for me to use, give me the information I needed to understand, and be able to adapt as I grew as well. Talech has been all those things, and I highly recommend their services.
PROSVery easy to learn and to use.
Vendor Response
Jerry, we're so glad to hear that you are still happy about your choice after 2 years. If there is anything we can help you with, please let us know. Thanks for being a talech customer!
Replied November 2016
Kelye
Retail
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2016
Very happy with Talech!
Customer service is the best. There are things I wish I could access with Talech, but not yet available. I am told they are working on it. I am very unhappy with my card company Elavon, but haven't switched yet because I need to find someone that will allow my point of sale to be Talech.
PROSDifferent ways to inventory and access products.
CONSI need to have the availability to print reports showing all new inventory added per year.
Vendor Response
We're so glad to hear that you're happy with talech, Keyle! Thanks for being a customer and writing a review. I've shared your feedback about inventory reporting with the product team. We'd love to know about the things that you'd like to access but aren't yet available. Please reach out at your convenience and let us know. We'd love to hear from you!
Replied November 2016
Nicholas
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Excellent Software and Service
Switched from another system that gave us so many problems. What a difference! Talech is intuitive and easy to use. Every system has its technical issues. The technical issues we have experienced with Talech are minimal, and actually get fixed over time! Technical support is also second to none! I get a person on the phone within a reasonable amount of time, day or night; and they can actually adequately assess, explain or fix my issue. Extremely satisfied! I would definitely recommend, and have done so!!
PROSIntuitive, easy to use Minimal technical issues Great technical support
CONSLatest update is good, but a little "clunky". Imagine things will get straightened out over time.
Vendor Response
Nicholas, thank you so much for being a talech customer and for recommending us to others. We're so happy to hear you are pleased with our product and our customer service! Please continue to share any feedback with us...like with the new app. We appreciate hearing from you.
Replied November 2016
Brenda
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2016
American Pie Pizzeria
Overall the software is good. I wish you could get same info online as you get from actual IPads. My experience with customer service has not been stellar.
PROSFairly easy to use. Information given on website is good but does not include everything.
CONSCannot get same info at website as you can get from actual terminal.
Vendor Response
Thanks for the review and feedback, Brenda. I have passed along your feedback to the product team regarding information being available both on iPad and the web. Could you share more about what data or reporting you'd like to see on both? It would be great to know more. Please continue to share what you love and what you'd like to see more of. We appreciate feedback! Thanks for being a talech customer!
Replied November 2016
Jose
Food Production, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Pizzeria with talech
Customer support is fast and friendly. It is not 100% a pizzeria pos but it gets the job done. I have had it for over 2years and its one of the easiest pos systems i have ever worked with. Thank talech
PROSEasy to use and very easy to learn. Its a monthly thing so no contracts! I had it for over 2 years now and im happy!
CONSI wish it had a feature for pizza delivery. So far just dine in and to-go
Vendor Response
Jose, thanks for being a customer and writing a review. We thank you for being a long-time customer of talech. I have shared your feedback with the product team. We'd love if you could provide additional details about what you'd like to see for your pizzeria. We love hearing from you and are here to help!
Replied November 2016
Cassie
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed November 2016
Just Okay Experience
We have used it for a year and a half at two locations. It works fine for every day retail use. I've been most frustrated with the service we've been provided. There have been system glitches that have happened that we were not given notice of or apologies for. I understand the need for system upgrades but a lot of times we found they were being tested on the weekends when we are the most busy and found our systems to be shut down or our customers were charged double.
PROSeasy to use, program,
CONSpoor communication about testing. Service always blamed the credit card processor or vice versus
Vendor Response
Thank you for your feedback, Cassie. We love hearing from customers about what can be better. Austin, a senior product manager, has reached out to learn more and see how we can help and improve. Please respond at your convenience. Thanks in advance for speaking with him.
Replied December 2016
Misty
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
Okay, but has intermittant wierd things happen that Talech can't explain/fix.
Fairly easy to use and make product changes.
CONSGetting Talech to fix things like problems with half cents on sales tax and half cents with discount. We had to change all of our prices that ended in .95 to .98 since discount half cents issue never has been addressed. Took them two plus years to fix the half cents sales tax issue. I reported BOTH of these issues within days of starting to use the registers/software. The terminals are bluetoooth only; there needs to be an option for a terminal that is hardwired!!!!!