Excellent POS Software

Overall very excellent piece of software that suits our needs perfectly!

Pros

-Allows for a lot of reporting that alternatives did not allow -Easy to onboard new users, overall very simple to use, which is great for a business where onboarding new employees is fairly regular -Support is timely and effective

Cons

Had a couple minor reporting issues that required us to use some workarounds, but we were able to get what we needed in the end. Just required a little bit of "expertise" w/ the software. Hopefully support will see our emails and remedy the issue so nobody else has to "figure it out" on their own like we did, although it isn't the worst thing in the world.

Thrive POS

I would recommend Thrive POS to anyone opening an independent pizza shop.

Pros

Very functional for a Pizza place. Great Delivery program, online ordering platform, and it's easy to train new employees on how to use it.

Cons

There are constantly issues that take too long to resolve.

Problems with closing

Pros

Drivers dispatch and the way it maps the area.

Cons

It has issues when closing and balancing

Thrive POS

The business problems we are solving is getting the reports that we need to make informed decisions on our business. The software makes training new employees easier and faster that the old days of Vitalink. We still need priorities to be made on solving the reporting issues I described before. And selling Add-on products that work properly.

Pros

Compared to what we were using, this software allowed us to do reporting we couldn't do before, and it is easy to teach new users to operate quickly.

Cons

Reporting is inaccurate, Daily summary report - numbers do not add up correctly and Thrive has not been able to explain how the numbers are calculated. Payroll reports- hours not reporting accurately causing us to overpay employees at times and employee confidence of being paid correctly has diminished. Tax Summary report - not reporting accurate numbers which has caused us major problems with under reporting taxes due resulting in penalties from the State. Time slips - the print outs when an employee clocks out sometimes prints there entire shift was in Overtime when it wasn't...printing error. Once again employee confidence is low on whether they are being paid accurately. Updates have not corrected this issue. We also would like the add-on software to work correctly: 1- Thrive online-order fail rate over 55%, please correct this so we can use it instead of 3rd party software. 2- Inventory software doesn't work either

Great for our needs

Pretty seamless.

Pros

Fits our industry like a glove - allows us to integrate POS, online services, and marketing in one product.

Cons

Occasional software oddities between updates - usually fixed by a responsive customer support team.