





Thrive Point-of-Sale comprehensive suite of software






Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Thrive Point-Of-Sale
Thrive is a comprehensive suite of point-of-sale software designed specifically for delivery restaurants, from single locations to midsize regional chains. Thrive features a small, on-premise server that keeps restaurants up and running during internet outages. Thrive point-of-sale software is compatible with most operating systems.
In addition to key features like inventory, payment processing, management tools, and enterprise reporting, Thrive offers online ordering, branded mobile apps, delivery driver apps, and loyalty marketing programs.
Thrive’s simplified order entry makes complex orders simple with fractional ordering and last order recall, while labor management tools feature options for scheduling, overtime and driver wages.
Fo...
Thrive Point-of-Sale comprehensive suite of software
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
3.5
Value for money
3.5
Customer support
3.0
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
December 2019
Jake from rogue fitness
Company Size: 201-500 employees
Industry: Internet
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
December 2019
Excellent POS Software
Overall very excellent piece of software that suits our needs perfectly!
Pros
-Allows for a lot of reporting that alternatives did not allow -Easy to onboard new users, overall very simple to use, which is great for a business where onboarding new employees is fairly regular -Support is timely and effective
Cons
Had a couple minor reporting issues that required us to use some workarounds, but we were able to get what we needed in the end. Just required a little bit of "expertise" w/ the software. Hopefully support will see our emails and remedy the issue so nobody else has to "figure it out" on their own like we did, although it isn't the worst thing in the world.
August 2019
Alan from Luciano Family Pizzeria
Company Size: 11-50 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
August 2019
Thrive POS
I would recommend Thrive POS to anyone opening an independent pizza shop.
Pros
Very functional for a Pizza place. Great Delivery program, online ordering platform, and it's easy to train new employees on how to use it.
Cons
There are constantly issues that take too long to resolve.
Reasons for Switching to Thrive Point-Of-Sale
Aloha does not have a great delivery platform.
Response from Granbury Solutions
Replied August 2019
Hello there, Alan. First, thank you for your thoughtful comments! At THR!VE, we take feedback from customers very seriously. While we take great pride in our advanced point-of-sale system, we understand that everything can be improved. Except for duct tape, which is magic and deserves its own holiday. Rest assured we take your input to heart and are working hard every day to improve resolution times. In the meantime, feel free to reach out to your account manager, Jacob, if you need anything else. jestrello@thrivepos.com
August 2019
John from LaRosa's Pizzeria
Company Size: 11-50 employees
Industry: Restaurants
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
August 2019
Problems with closing
Pros
Drivers dispatch and the way it maps the area.
Cons
It has issues when closing and balancing
Reasons for Choosing Thrive Point-Of-Sale
I was promised this would be better
Reasons for Switching to Thrive Point-Of-Sale
Thought I was getting a better product. Not better than vital link...
Response from Granbury Solutions
Replied August 2019
Hi John. Thanks for the review! This open communication allows us to better serve you. We're so glad you're enjoying our pizza-centric features-- driver dispatch and delivery zone mapping. We have asked our support manager, Ray, to reach out to you to address the end of day cash management issues you mentioned. Please check your inbox for that email and let Ray know when you have time for a call.
August 2019
Glenn from Digger llc / Jimano's Pizzeria
Company Size: 11-50 employees
Industry: Restaurants
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
August 2019
Thrive POS
The business problems we are solving is getting the reports that we need to make informed decisions on our business. The software makes training new employees easier and faster that the old days of Vitalink. We still need priorities to be made on solving the reporting issues I described before. And selling Add-on products that work properly.
Pros
Compared to what we were using, this software allowed us to do reporting we couldn't do before, and it is easy to teach new users to operate quickly.
Cons
Reporting is inaccurate, Daily summary report - numbers do not add up correctly and Thrive has not been able to explain how the numbers are calculated. Payroll reports- hours not reporting accurately causing us to overpay employees at times and employee confidence of being paid correctly has diminished. Tax Summary report - not reporting accurate numbers which has caused us major problems with under reporting taxes due resulting in penalties from the State. Time slips - the print outs when an employee clocks out sometimes prints there entire shift was in Overtime when it wasn't...printing error. Once again employee confidence is low on whether they are being paid accurately. Updates have not corrected this issue. We also would like the add-on software to work correctly: 1- Thrive online-order fail rate over 55%, please correct this so we can use it instead of 3rd party software. 2- Inventory software doesn't work either
Reasons for Choosing Thrive Point-Of-Sale
Other store owners were working with this product and Vitalink was discontinuing support for the software.
Reasons for Switching to Thrive Point-Of-Sale
Vitalink was a terrible product !!
Response from Granbury Solutions
Replied August 2019
Hi there Glenn! We are so glad you took the time to rate our system. Thanks to your feedback, we've taken note of areas where we can improve. When we set out to create a user-friendly, scalable, and functional point-of-sale system we knew that it would be as challenging as running a marathon wearing scuba flippers. Even so, we are committed to resolving the specific issues you reported and will be in touch soon.
August 2019
Craig from Imo's Pizza
Company Size: 11-50 employees
Industry: Restaurants
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Great for our needs
Pretty seamless.
Pros
Fits our industry like a glove - allows us to integrate POS, online services, and marketing in one product.
Cons
Occasional software oddities between updates - usually fixed by a responsive customer support team.
Reasons for Choosing Thrive Point-Of-Sale
History with the company and it's products. Functionality, ease of use.
Response from Granbury Solutions
Replied August 2019
Thank you, Craig, for the great review! At THR!VE, we believe in three things: effective technology, stellar customer support, and affordability. We also think that pizza should be its own food group, but we are split on the question of anchovies and pineapple as toppings. One thing we do agree on though is that we are here to help you stand out from the crowd.