Working with the TWS team is phenomenal. In rare instances where there are issues they respond quickly and as circumstances change (COVID for example) they quickly implemented features that helped us manage our team and keep them safe!

TWS is constantly updating their platform and adding features, many of which they design based on customer requests.

Nothing. My only complaint MIGHT be that when our internet is slow, the site slows down and if you lose internet, there isn't an offline mode for staff to clock in. This said, their site has never gone down on their end, it's always been our service provider that's gone down.

Time Well scheduled has helped us keep track of hours, schedules, usage and make our payroll entering much easier and accurate. I know there is a lot more that we can use in this system that we are not right now and I would like to learn more to use the program to its fullest potential.

I like that all the information that you need is at your fingertips. It makes payroll much easier and it is great in tracking absences, lates, time off etc. It makes scheduling very easy and you can check at any time to see who is working. I also like the email alerts when someone is late....it usually means they forgot to sign in but it gives us an opportunity to remind them that they should be clocking in.

If employees switch shifts and it doesn't get changed in the Time Well Scheduled system then it can be very confusing for who worked what. Some Managers who approve the changes are not authorized to make changes on the system. This is an employee training function (to leave us a note about changes). It would be nice if there was some way to link to the other employees schedule when an employee signs in to cover that persons shift.

overall its a good app.

its was easy to import details,and easy to use with our payroll.

wish it was better with the phone apps that you can do what you can do on desktop pc.whish you could fix some one time card that day.

Overall we have had excellent service from [SENSITIVE CONTENT HIDDEN] and his team. They are quick to look into issues and explain the reason in terms I can understand. Time Well Scheduled is an amazing platform, I wouldn't hesitate to recommend it to anyone who asks.

- Access it anywhere with the link - Customization - Ease of use

- Frequent "crashes" where the employees are told that they haven't performed the correct actions, yet the punch clock accepted the punch or the tablet clocks the team member out and back in immediately.

Overall is has been a good experience over the years of using this product. they also will adapt and help create reports for you. Customer service is top notch

Tracking each employees hours and absent. everything is online no more need for a paper trail

the timecard reports can be confusing to run and to know which one to use for what you are looking for. needs to be simplified

Very user friendly and easy to access menus

There is nothing that I don’t like about it .

Never have any issues with the software. Always able to reach out to someone if support is neededUser friendly for all ages, which is a great feature

Scheduling, attendance management and ability to access it remotely

There is nothing that I can think of that I would recommend changing. Great system as mentioned in prior commetns

this tool has allowed us to cut out many processes as it is all in one place now and easy to navigate and I know there is even more we can gain from it should we choose to.

this tool is multi-functional which is such a time saver. The amount of information that is right at your fingertips makes one job so much easier.

nothing that I can think of at the moment

This program has saved me time and money are there are so many features in one program.

This is an easy one step program for payroll. reports (including HR issues) scheduling and budgeting.

The app seems to need to be updated as employees say it is not user friendly

Overall we have felt TWS has saved us time and money. We feel it is a great asset to our Management Team and staff.

We love that Managers and Employees are able to access the system from anywhere, and we use it for our main communication board. The support we get with the program is great, if we need it to do something they help set it up.

Sometime we lose connection the internet and staff can not clock in.

Good value for money. Works all the time

Who's working, notifications of late or absent staff

Time clock issues and bugs, availability function limited

TWS allowed us to effectively schedule and view both our store locations. Allowed for seamless integration with our payroll software Payworks.

Cloud based software with occasional downtime, used to have an offline mode.

I truly enjoy working with this software and would highly recommend it to other companies. Very computer friendly to even older staff that has very little computer experience.

This is a Great, easy software to help with making employees schedules and time scheduling.

Least is a bit harder at first getting the regular time schedule like a 8:00 am to 5:00 pm set to use every day from the drag down options.

Scheduling is very easy. I like the weekly template feature.

Some of the features are hard to find and understand. Search doesnt do much.

Scheduling, easy payroll transition. Easy to maintain employee profile

Some report features needs to be updated as it has only generic and does not help much. Need more features in time card too.

It has been a very good experience. It helps manage productivity for a lot of employees over many different departments.

Lots of customization available, always adding new functionality and works well with our payroll software.

The help functions are not as detailed as they should be.

Easy to have the staff clock in and out

Very easy to use and I can do it from home or on my smart phone

This works well for us. Just don't like the way it prints out when a person wants a hard copy. Doesn't list the staff that are in the same department together.

We went through the setup, the program is marginally better than the manual one that we had - debated leaving the software program but didn't want to bother. If the cost goes up we'd definitely discontinue

the APP, employees can access remotely to see their schedule

reporting and lack of support - when having questions, its not helpful to just receive a PDF with 40 pages to answer the question we have.

Convenient way to keep track of staff clocking in and out and getting my schedule emailed to me or being able to check time well scheduled from my phone

Not difficult to use for the staff and myself to approve and update time cards

I can drag a schedule time from one person to another

If another manger enters a time only they can change it or if a staff request time off I can’t change it if they want to work

Easy to identify availability of employees. Simple to identify missed shifts/hours

Simplifies scheduling and allows for copy and paste function for consistent shifts

So many features that I haven't had a chance to explore. A quick tutorial might be helpful

The TWS software is easy to use and understand. The employees are aware of their schedules at all times and do not have to rely on posted schedules.

Ensuring all departments are set to make changes.

I like that there are so many options to choose from to customize your experience. Customer service is also very quick to respond.

Can be laggy sometimes when inputting schedules

big time saver!

Copy/paste weeks at a time. Love that I can access from anywhere.

It would be nice to see all the statutory holidays in a list for the year, for all provinces.

How easy it is to navigate. This helps when showing employees how to use the system.

The mobile app can show more features and allow for admin access. For example, it would be great if I can add in absences, change schedules and approve timecards through the phone app.