Toast POS
About Toast POS
Awards and Recognition
Toast POS Pricing
Starter: From $0 per month (Flexible payment options available) Essentials: $165 per month (3 months free on Online Ordering) Custom: Custom Price New Restaurant Basics: $110 per month
Starting price:
$165.00 per month
Free trial:
Not Available
Free version:
Available
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Most Helpful Reviews for Toast POS
1 - 5 of 504 Reviews
Zhait
11 - 50 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed February 2023
Toast makes life easier!
Jeff
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
So Great to Have Everything Consolidated
Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years.
PROSOne stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business.
CONSTakes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful.
Reason for choosing Toast POS
More robust and offered more scale as we grow to keep everything on one platform.
Vendor Response
Hi Jeff, Jasmine from Toast here. We're thrilled to hear you are enjoying your all-in-one, Toast POS System! For helpful training material, encourage you to refer to Toast Central at https://central.toasttab.com/s/.
Replied November 2019
Adam
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed November 2023
The system is great! The customer support is not.
The product is solid. If you are looking for a highly customizable system, Toast is perfect for you. I would recommend that if you make the change to Toast, have a personal resource that is good with technology so you can avoid customer service calls. Some of their add-ons are not worth the trouble, but the core POS system is top-notch!
PROSAs far as POS systems go, Toast is very user-friendly and highly customizable to your restaurant, bar, or venue. It is easy to set up and when changes need to be made, they are easy to do.
CONSIf you need customer support to resolve an issue, help with a feature you may be unfamiliar with or network support, Toast is very weak in this area. The customer service reps have minimal knowledge and are running off a script with no actual knowledge of the product. In the event they need to "escalate" your issue, the call is over at that point. The ability to speak with someone with the knowledge to help you with your issue promptly is practically non-existent. DO NOT use Toast Payroll services. They greatly messed up on tax reporting and nearly caused a significant increase in our IRS fees due to their incompetence.
Reason for choosing Toast POS
The two services we considered were very similar in their offerings. Toast had a few features that spoke to our specific needs a bit better, but both looked to be excellent products.
Reasons for switching to Toast POS
We wanted a more comprehensive system that would be able to grow with our business needs.
Vendor Response
Hi there, thank you for sharing your feedback using Toast. We understand customer support is important and will continue to make strides to improve your experience as a customer. -
Replied December 2023
Mark
Restaurants, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
Worst Customer Service
Horrible. Now I have to cancel Toast from all my restaurants and start with a new company. Not happy. All because they will not get anything accomplished for you if you are being overcharged, to online ordering isn't working correctly, to menu manager not functioning properly. DO NOT PURCHASE THIS SOFTWARE even though the functionality appears to be great. Not worth the hassle.
PROSI did like the functionality but the service is so bad, it does not matter how good the software is.
CONSCustomer service, Toast adding billable products and never taking them off because you cannot get a hold of customer service.
Reasons for switching to Toast POS
Because I could not get my issues resolved with toast. I physically could not get a hold of someone except my rep and he said there is nothing he can do and he doesn't even have a number to call. He only puts i requests and waits like anyone else. He advised me rto cancel to stop the billing that has been going on for 2 years without my knowledge and ability to stop it. Lawsuit will have to be filed now. It doesn't even make sense but, this is how they operate.
Vendor Response
Hi Mark, I'm sorry to hear that this has been your experience. I'll be reaching out to directly to learn more how we can help support you here.
Replied January 2024
Sharon
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Recommend Toast
Ease of using and training on. I have several younger and older employees and it is very easy to learn how to use the system. It is very simplified.
CONSNot really anything. We have been really pleased with Toast hardware, customer support, product support and updates that we receive about new products and new equipment.
Vendor Response
Hi Sharon, we appreciate your sharing your feedback and experience using Toast.
Replied January 2024