--- title: "Toast POS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Toast POS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Toast POS is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/toast-pos-profile/reviews/?page=2" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) / Toast POS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/toast-pos-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/toast-pos-profile/alternatives/) # Toast POS User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 554 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.7/5 - Value for money: 3.8/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 325 reviews (59%) - 4 stars: 115 reviews (21%) - 3 stars: 43 reviews (8%) - 2 stars: 16 reviews (3%) - 1 star: 55 reviews (10%) ### Most mentioned pros - The mobile app allows me to track Sales when I am off property right on my phone - No matter where I've implemented Toast, even when there were hiccups, customer support was always able to swoop in and provide the necessary resources to sort it out. Plus, they have one of the most expansive integrations stack in restaurant tech. - The aspects I enjoy about Toast POS is the security, card payment options, mobile access, and restaurant management options. ### Most mentioned cons - My concern relates to the sales process, where key information about the installation requirements was inaccurate, and the subsequent handling of our refund request, which remains unresolved almost a year later. - OOS items cannot be sold and do not show price when recalled from the POS station. - Within two weeks, we cancelled the agreement after discovering that key information provided during the sales process was inaccurate. ## Toast POS customer reviews Showing reviews 26-50 of 554 (page 2). ### Toast Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally good. Support can be pretty lacking for the backend and a lack of knowledge seems to exist in that regard. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The retail inventory UI makes it easy to work through inventory trends and identify products for reorder. #### Cons Inability to save table column organization for recall. No report building wizard. OOS items cannot be sold and do not show price when recalled from the POS station. This is a major drag as any incorrectly OOS item really slows down checkout. Showing price would atleast allow for quick checkout as an open item. --- ### Toast POS is a good program for businesses - Overall rating: 5/5 - Reviewer: Barrett D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Toast POS has been great. The only aspect I don't enjoy is the connectivity issues with external programs. It doesn't happen all the time but when it does, it creates issues. The software runs efficiently and the layout is very organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The aspects I enjoy about Toast POS is the security, card payment options, mobile access, and restaurant management options. I enjoy that the system will lock out after a period of time of not using it; prevents theft and guest information being leaked. I really enjoy that you can have tap-to-pay as an option; this really helps with efficiency. We also use the mobile options for bartenders so they can input the order in real-time while taking the order. Plus, the management options for Toast are very easy to learn and the layout is nicely organized. #### Cons The only aspect I don't enjoy about Toast POS is that it will have a difficult time communicating with an external software (Roommaster). The company I work for uses Toast POS to charge guests to their room number; sometimes the systems don't communicate and tabs are left unpaid. --- ### Beware! Toast may take your money and give you nothing in return - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I purchased a gift card for someone else on Dec. 24, but the restaurant I bought from was closed, permanently. My first question is why is Toast taking $100 for a gift card when the business is closed? Of course, when I learned the restaurant was closed, I called Toast's customer service. They said I need to get the refund from the restaurant, which is ...closed. They said there is no way for them to refund me. [sensitive content hidden] got right snippy too when I asked for a supervisor. He said I could not talk to anyone else and told me since I have nothing else, he was going to hang up on me. So, basically, I now am out $100 because they have no oversight. Like many of these companies, it's all good until there's a problem. When there's a problem, Toast has absolutely no plan at all for the consumer. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It was a very easy way to lose $100. They list restaurants, even ones that are not open, so be careful! #### Cons Toast sold a gift card for a restaurant that was no longer in business. They have no customer service for users. None. At. All. --- ### Misled During the Sales Process - Overall rating: 1/5 - Reviewer: Alexandr U. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered We signed a contract with Toast in July 2025 and paid a £500 deposit plus an initial payment of £195.60. Within two weeks, we cancelled the agreement after discovering that key information provided during the sales process was inaccurate. The system was never installed, and we never used any Toast services. Almost a year later, we are still waiting for the return of our funds. Throughout this period, we received repeated assurances that the refund was being processed, yet nothing has been returned. Extremely disappointing experience and poor handling of what should have been a straightforward issue. I would urge other businesses to carefully review all installation requirements and contractual terms before signing #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Unfortunately, I was unable to use the system because we cancelled the contract shortly after signing. Therefore, I cannot fairly evaluate the product itself or its features. #### Cons I cannot comment on the software itself because it was never installed or used. My concern relates to the sales process, where key information about the installation requirements was inaccurate, and the subsequent handling of our refund request, which remains unresolved almost a year later. --- ### Toast - yes! - Overall rating: 5/5 - Reviewer: Elizabeth L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I love Toast. Easy to use, Efficient. User friendly, and gets the job well done. If i were to open a new restaurant, this is what I would use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Toast. I am a waitress, and whenever I apply for a new waitressing gig, I am always very please if they use Toast. #### Cons There isn't much i don't like about Toast. Its pretty self explanatory and updates fairly quickly. Sometimes most of the aggravations come from managers not updating the information. --- ### You now have control over paying your bill at restaurants. - Overall rating: 5/5 - Reviewer: Patricia D. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I love using the Toast Pos application to check out at restaurants. It saves so much time and frustration making eating out a pleasant experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a customer, the toast app has saved me so much time and I can pay my bill right away so my waiter doesn’t have to stop what they are doing. #### Cons What I like least about toast POS is that there can be issues with the payment. Sometimes one side don’t speak to the other side which causes issues. --- ### Toast is best in class - Overall rating: 5/5 - Reviewer: Allie H. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Toast is best in class not only because of it's commitment to innovation but also the quality of customer service. No matter where I've implemented Toast, even when there were hiccups, customer support was always able to swoop in and provide the necessary resources to sort it out. Plus, they have one of the most expansive integrations stack in restaurant tech. #### Cons I would say the only thing about Toast that I don't like is their pricing for implementing integrations. Because even when the integration is necessary, myself or my consulting clients have a hard time justifying the additional spend over necessary expenses. --- ### Good product for a Restaurant - Overall rating: 4/5 - Reviewer: Terry M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product easy to use and train employees on. Gives a great amount of important information . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of understanding daily sales. The mobile app allows me to track Sales when I am off property right on my phone #### Cons They make changes to reports but the legacy reports gave better information. Getting in touch with a sales rep is difficult. --- ### Toast review - Overall rating: 4/5 - Reviewer: Bianca P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with toast has been positive, I haven’t had too many bug issues. Easy to use software with a lot of good features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Toast is a user friendly POS for restaurant management. I’m able to access the account on the mobile version when I’m not in house. Customer support is excellent and I’ve never had any security issues. #### Cons The price point for toast is higher than a lot of other POS. They do have the most customizable features which helps justify the cost. --- ### Very user friendly! - Overall rating: 5/5 - Reviewer: Drew H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy using toast! It has great integration with other services & it's ease of use brings me peace of mind being able to trust my team on the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how user friendly toast is. They give options to utilize the service in ways that best benefit our business & how we personally operate. #### Cons I think there is a slight lag from when we get updates & when they actually take place. The amount of updates seems like a lot, however I do appreciate the helpful support team when I do have questions. --- ### Best Toast Ever! - Overall rating: 5/5 - Reviewer: Joy K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Toast POS was a very positive one. In the restaurant industry it is imperative to be quick and efficient with entering your orders - since the customer's satisfaction depends on it. With Toast POS, this was very doable. It was easy to access the food and drink menu and modify orders in a timely manner. It as easy printing out receipts and closing out checks after payment. Having a simple yet quick system is imperative to making sure a restaurant runs smoothly - and Toast allows just that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I would use Toast when I was working at my waitressing/bartending job. Toast was such an easy system to utilize. I really liked the layout of the ap and the display of the system. It was very user-friendly and easy to access and read which is important for a fast-paced industry like restaurants. #### Cons I've worked in a lot of restaurants before and have used a number of different POS systems and Toast has always been one of my favorite. --- ### Mighty mouse of the POS world. - Overall rating: 5/5 - Reviewer: Eddie D. - Verified reviewer: Yes - Industry: Entertainment - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it speeds profitability through short training, consistent operation, while allowing for quick transaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is for both team members and guests. Transactions are transparent and efficient. I love how small the hardware footprint is. #### Cons The security feature on the setting I have experience with allowed for team members to observe manager passwords and easily exploit. #### Reasons for choosing Toast POS Toast was the more robust platform. Toast is well suited for F&B --- ### Toast, functionality and portability - Overall rating: 5/5 - Reviewer: Alex S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive, they have live support ready to answer most of our concerns. They have options for screen sharing as well. So you can show them what the issue is right on the POS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Functionality, ease of use of the POS and tons of features and options that can be modified to our liking. AI driven campaigns and promos, with real time sales tracking. #### Cons If using multiple restaurants, and one employee works at two of them, the manager even with full access for the first restaurant, it cant make employees changes like wage or permission. That should be fixed by location, because that employee may work different positions with different permission…. #### Reasons for switching to Toast POS Lightspeed was to glitchy and support was relatively slow --- ### Events sales manager - Overall rating: 5/5 - Reviewer: Jeffrey G. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered It’s been a great platform really helping establish a good sales department and recording all analytic information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy and excessive to use between multiple platforms and systems. This makes it easy to stresmline #### Cons It’s slow sometimes, causing lag in reporting and getting information g the corporate office, could be worse --- ### Outstanding POS system for restaurant - Overall rating: 4/5 - Reviewer: Carmen H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive experience and manage to keep Toast Tables, Toast Go and kitchen display in sync. No more confusion during dinner service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Toast POS not only solve our issues with table turn and bottlenecks, it also gives solution for back-office management automating cost management and daily sales report. The task is too repetitive and burdening our office clerk to keep-up with all the data, Toast POS gives the solution and helped to keep everything smooth. Handhelds device for contactless payment is the winner as customer don't have to head to cashier to make payment and can pay the meal from the comfort of the table. All the payment is securely process by Toast payment processing. #### Cons Labor scheduling system is confusing to use. We ditch the system and just use our old manual system to manage the shift. We might give the system one more try if Toast POS customer success team can help to train and configure the system for us. --- ### They will say and do anything to make the sale after that you're on your own.. - Overall rating: 1/5 - Reviewer: Sheena Y. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I've never had the chance to use my system. Unfortunately my cafe never got off the ground due to the landlord having a bunch of illegal apartments in the building. TOAST was amazing during the selling of the product but as soon as things went bad for me they played games and lied to me until it got to the point that I've now been paying for a system that has never been out of its boxes, for almost a year. They were so helpful and responsive until they made the sale and then literally just tossed me around, lied to me and trapped me into losing $1000's of dollars, so be very very careful. They pushed hard for the sale including making me believe I needed this system before I really did and now they're just more if my money wasted for nothing. I'm not saying they aren't a good system, I can't say, but I can say they're "caring customer service" is a crock that will disappear the minute your only is signed on the contract and they will lie and do things to make sure you're trapped. At the beginning I was told they couldn't do anything about it, now they say it's been too long to do they lied to get me past the 90 days and then acted like I didn't tell them what was going on. I highly recommend getting EVERYTHING in email or text. Do not believe anything you're told over the phone or they will screw you over --- ### Good food ordering platform with no extra fees - Overall rating: 5/5 - Reviewer: Adashia F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Does the job for what it is. I use it every time I order from my favorite food spot. No extra fees which is nice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VALUE FOR MONEY - no extra fees BUGS AND ISSUES - minimal RESTAURANT MANAGEMENT - decent CARD PAYMENT - does the job #### Cons CUSTOMER SUPPORT - have not had to use, so no complaints SECURITY - have not had problems, unsure of how secure platform is --- ### An effective platform for a mom and pop restaurant - Overall rating: 4/5 - Reviewer: Lindsey D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve made new menus, created LTO offers, and helped cater the online platform to our restaurants needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I love the customization options!!! It’s so easy to add and publish new items on the go from the handheld devices or POS Stations. #### Cons Bugs. Lots of weird bugs and down time during dinner service! #### Reasons for choosing Toast POS Familiarity of the product. I would have Went a different route but it’s extremely hard to switch to a different POS #### Vendor response Hello Lindsey - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. Replied February 2025 --- ### Toast POS is a great system for Venues with Large Capacities - Overall rating: 5/5 - Reviewer: Katherine J. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience using Toast is great! We have multiple stations as well as handles for all of our staff to use to help the speed of service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Toast is a great POS software that we are using for both of our venues - its easy to set up and have multiple computers being used at the same time for orders. #### Cons As Toast POS is a newer software system compared the others, the customer service side needs a bit of work #### Reasons for switching to Toast POS Pricing and the use of handles was super convinent for taking orders especially with lots of servers being on the floor at once --- ### Please get decent support for your product - Overall rating: 1/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Great when it works, but if you need help you may as well light it on fire. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Robust platform that allows multiple integrations. #### Cons Complete lack of support and service. Just "lost" 5,000 loyalty emails---ooops, sorry? They also nickel and dime you for everything you want to connect. #### Vendor response Hello Chris - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously and we appreciate your honest feedback. Replied March 2025 --- ### Non recommended for Concession or Non-Profit - Overall rating: 1/5 - Reviewer: Brian D. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Our requirements were for a simple POS with high rates of customer throughput at a concession. Similar to a football game at half time. The system is very capable,except for some issues with payment terminals that were eventually resolved. High paced concession throughput is a bit of a challenge. Our organization is a small non-profit with concession turnover less than $300k. All of our executive are volunteers and do not meet on a weekly or monthly basis. The TOAST support people seemed to be obsessed with communicating with the "owner" which there is none. We would get stuck in circular communications. I would not recommend TOAST for a non-profit. I do not believe a business owner would have the same issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros TOAST POS is a very useful POS with great menus, good back end and reporting. We really like the integration to QBO using a third party tool. The startup and training is well done. The cost is double what we were paying before; however, the operational returns are well worth the cost. #### Cons TOAST support it very poor. We struggled to get payment terminals working correctly. Our customer facing team needs to deal with 3 to 5 walkup clients per minute. The team couldn't deal with troubleshooting terminals on the telephone with support and serving customers at the same time. The problem was solved by a technician looking at the transaction logs and sending a replacement terminal. Our biggest challenge was changing banks. We had three attempts to get the new banking set up, and received confirmation that the request was completed. This process took more than two months and included email, telephone, and service tickets. When our payments to TOAST stopped due to this problem, we got more attention. Unfortunately, TOAST support often sent requests to the wrong people, ignored our emails and comments in the service tickets, and asked for the same information several times. The support frustration and extra work do not make up for the good product. #### Reasons for choosing Toast POS Square could not provide the membership tracking we were able to get using TOAST Discount system. #### Reasons for switching to Toast POS We wished to upgrade to online,integrated tools. #### Vendor response Hello Brian - Thank you for your detailed feedback—it’s incredibly valuable. We’re glad you’ve found TOAST POS useful and that its features and operational benefits have worked well for your organization. That said, we’re truly sorry for the challenges you faced with support, especially during critical moments like troubleshooting terminals and updating banking information. We understand how frustrating repeated delays and miscommunications can be, particularly in a fast-paced concession environment. Your insights about the needs of non-profits and volunteer-led organizations are eye-opening, and we’re committed to learning from this. We’re actively working to improve support responsiveness, simplify processes, and better tailor our approach to organizations like yours. Thank you for sharing your experience—it helps us do better. If you'd like, we're here to talk more and make things right. Replied January 2025 --- ### Makes service faster - Overall rating: 5/5 - Reviewer: Robert F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Toast POS makes our service faster and more structured. It’s solid for daily operations even if a bit sensitive to internet quality. We use it for speed and tracking, it is a good tool for all our sales teams. #### Cons Sometimes it freezes when the connection is weak, and new staff needs some time to get used to the interface. --- ### Toast POS Review - Overall rating: 5/5 - Reviewer: Christopher M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I was happy with Toast. It was easy to use for the most part. There were some minor issues and some servers or bartenders did not like it. We did find that most had some previous experience with it so training was easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Toast was great! We used it in both our food truck and our brick and mortar. Having multiple screens was great and the convenience of the handhelds was great! #### Cons Their set up process is horrible. No support for the set up. Basically just have to find and then hire a guy to set it all up for you. #### Reasons for choosing Toast POS I went with Toast over Clover because I had several friends that were current Toast customers and they were very happy with it. #### Vendor response Hello Christopher - Thank you for sharing your experience with Toast! We're thrilled to hear that the system worked well for both your food truck and brick-and-mortar locations, especially with the convenience of the handhelds and multiple screens. Your feedback about the setup process is incredibly valuable, and we'll pass it along to ensure we can better support customers during implementation. It's great to know that training was straightforward due to familiarity among your staff. We're glad Toast met your needs and appreciate you choosing us over Clover based on trusted recommendations from your friends! Replied December 2024 --- ### Toast POS - Positives and Negatives - Overall rating: 4/5 - Reviewer: Jeff T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall positive and pretty easy to use for employee processes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very versatile. Allows for easy use as all applications are tablet and app based. Easily accessible information and editing from smart phone, computer and other hardware. #### Cons Some service outages (credit card processing) and difficult programming on the back end. Some technical issues and support isn't always able to figure it out at the first level. #### Vendor response Thank you Jeff, we’re really grateful and appreciate you taking the time to share your rating with us! Replied January 2025 --- ### Not the best overall, but the best modern choice - Overall rating: 4/5 - Reviewer: Julia S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A one of the longest running TOAST users, almost 10 years, I love it because it's functional, easy to use and customize, if you know the program. If you don't have a TOAST expert on your internal team, it can be challenging as customer service is poor and they don't have operational experience that relates when you are trying to resolve an issue. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Ease of implementation, interface, and reporting. Very functional if you take the time to learn the system. TOAST central database has lots of e-learning and resources at your fingertips. Like how many integration partners there are. #### Cons Customer support is lacking. Phone support is painful, Follow up by assigned managers is one sided. Most companies are better of hiring TOAST independent contractors to set up and manage their systems. TOAST fees including credit card processing fees are very high. Lastly there has been a very big known and detrimental outages #### Vendor response Hello Julia, Thanks for leaving a review, we’re happy to hear that you’re enjoying your Toast experience and appreciate your honesty in the areas that need improvement. Join our referral program, tell other restaurants your story and get a $1000 bonus. You can learn more about our program here: https://bit.ly/3vQl0zv Replied October 2024 ## More reviews [Previous reviews](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/) | [Next reviews](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/?page=3) ---