--- title: "Tookan Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Tookan. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Tookan is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/tookan-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Fleet Management Software](https://www.softwareadvice.com/fleet-management/) / [Tookan](https://www.softwareadvice.com/fleet-management/tookan-profile/) / Tookan Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fleet-management/tookan-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fleet-management/tookan-profile/alternatives/) # Tookan User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 77 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 4.1/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 47 reviews (61%) - 4 stars: 15 reviews (19%) - 3 stars: 4 reviews (5%) - 2 stars: 1 reviews (1%) - 1 star: 10 reviews (13%) ### Most mentioned pros - I paid for a 3-month plan because Tookan staff repeatedly confirmed in writing that their system already supports real-time delivery-price calculation in WooCommerce. - This feature is critical for my B2B courier startup. - Integrating with another software is very simple. ### Most mentioned cons - Limited location, same color pin legend for all agents, heavy battery drain and high data usage for agents' cellphones. - Their support vanished after payment, and their system is a buggy mess that doesn’t even function properly. - uploading all the info is frustrating especially if you have pick up and drop off locations because they will be separated as 2 different orders ## Tookan customer reviews Showing reviews 1-25 of 77 (page 1). ### This is an awesome for taxi booking - Overall rating: 5/5 - Reviewer: Md Abdul B. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am benefited very much. I have Taxi service business so I need an online taxi booking software after searching the internet. I got it. I checked that it is a perfect software for online taxi booking and easy getting for customers. I have set up my account very easily. Realy I got a unique software for my online Taxi Business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is for online Taxi booking. With this software, you can book Taxi anywhere. If there any driver is available for the trip he will knock on your call. This is like UBER. This is called as ubar clone taxi booking software. This is also for a good opportunity for car rental company. The car rental company can use the software from any location of the world. #### Cons This is a unique software for Taxi booking. The car rental company will take a part from Tokkan company for using the software. There has a good pricing policy. Any car rental can take them at a little cost. The cost is based on per trip. So if anyone wants to do Taxi service online business, he can take the software from an online download. Also, a driver will download the software and user will download the software from internet. Then everybody will be benefited. #### Vendor response Thank you so much for sharing your feedback with us Replied July 2021 --- ### RBGM Tookan Usage Review - Overall rating: 5/5 - Reviewer: Clarisse G. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Usage if Tookan is okay so far sincenit reduces manual work and there is real-time location monitoring. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integrated chat with agents, reporting of on-time deliveries, booking of agents and their scheduled multi-stop routes. #### Cons Limited location, same color pin legend for all agents, heavy battery drain and high data usage for agents' cellphones. --- ### Tookan is a scam disguised as software — avoid at all costs - Overall rating: 1/5 - Reviewer: Dimitris M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered One of the worst business experiences I’ve ever had. I was lured in with promises and demos, only to be left hanging with a broken product, zero assistance, and no refund. It felt like a trap from the beginning. They exploited my trust, wasted my time, and cost me money. I regret ever signing up. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing. The platform is misleading, the support is nonexistent, and the experience is a complete nightmare from start to finish #### Cons They took my money and delivered nothing. Their support vanished after payment, and their system is a buggy mess that doesn’t even function properly. This is not just poor service — it’s a textbook case of exploitation. --- ### Tookan Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The well designed dashboard, and menus intuitive menu layouts make for easy operations. Role based access allows admins to create teams based on responsibilities. The API #### Cons Certain features require more work with the dev team to get working properly. However, the support team does help, as well as the community where you are able to ask questions from experts. --- ### Flawless , team is cooperative. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros support team their 24*7 live chat is awesome .These people have the expertise as they have worked with some valuable brands worldwide #### Cons They sometime take too much time in rolling out the features requested . Although they do work on requested features but with a slow speed. #### Vendor response Thank you so much for sharing your valuable feedback with us. Replied July 2021 --- ### Please do not waste your time or money - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Horrible. It was an absolute mistake. Especially if you get [SENSITIVE CONTENT HIDDEN], he is a joke. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We were on Tookan for the longest time, and I would advise everyone to not waste their time! Tookan was an absolute joke. Don’t waste your time or money with this subpar platform. [SENSITIVE CONTENT HIDDEN] was a joke. [SENSITIVE CONTENT HIDDEN] was horrible. IF YOU’RE LOOKING FOR A SERVICE GO WITH ONFLEET! I cannot stress this enough. #### Cons NOTHING. Tookan is an absolute joke of a platform. Absolutely horrible, and the staff/service is a complete joke. #### Reasons for choosing Tookan NO. Go with OnFleet. I guarantee you’ll be better off #### Vendor response Hi. Can you please elaborate further on the issue? We assure you that Tookan is not a waste of time and are committed to serving you better. Please reach out to us at contact@jungleworks.com Replied May 2020 --- ### Avoid at all cost! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons They will illegaly accuaire your CC information to charge you for services they never provided. AVOID AT ALL COST. Look for the lawsuits that are currently going against them! Look in facebook for "JungleWorks bad expirience blog" --- ### Avoid ! After you make the payment you have no support - Overall rating: 2/5 - Reviewer: Bogdan T. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Started in january 2021... with a promise of 14 days deploy, after 6 month still no app deployed, no one was answering to enquiries. Zero support even a guy on the group was crying out loud he thinks to kill himself because he spent all the money and this jungle lying still didnt deliver what they promised after 8 months. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Looks very good and promises to be all what you need to deplay an delivery business, but after you pay, the hell starts, no answer to enquries. #### Cons The whole organization is money driven, after they trick you and make the payment, they don't care. #### Vendor response Please accept our sincere apologies for the trouble. Please write to us at csm@jungleworks.com. We will surely help you with your concerns. Replied November 2021 --- ### Tookan - Overall rating: 3/5 - Reviewer: April F. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works for my needs. I really would like to stay with them if optimization wasn't so expensive as an add on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I like that this software is affordable and offers pricing based on number of task or number of team members. #### Cons Optimization isn't accurate There is a lot of need to data entry as some of the customers don't auto populate While support is very kind, the timing of when they call is never good. Notifying customers before trying to reach us from an unrecognizable phone # is problematic. To many add-ons in the Marketplace that are duplicating in scope #### Vendor response Hi. Can you please elaborate further on the issue? We assure you that we are committed to serving you better. Please reach out to us at contact@jungleworks.com Replied May 2020 --- ### Great software for logisitics and delivery - Overall rating: 5/5 - Reviewer: Andy B. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to setup, lots of functionality, good support. #### Cons Can be a little slow to update and a touch glitchy at times. #### Vendor response Thank you so much for sharing your valuable feedback with us Replied July 2021 --- ### Good service - Overall rating: 5/5 - Reviewer: Khasan K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Joined Tookan back 2016 it has been a lot of developments since . What I like about Tookan they keep building platform and keep growing which I think very good to keep up with modern software platforms #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Modern technology for small and medium businesses. #### Cons Communication sometimes could be challenging but you will get prompt response #### Reasons for choosing Tookan Reasonable prices #### Vendor response Thank you so much for sharing your valuable feedback with us Replied July 2021 --- ### Better than the Best - Overall rating: 5/5 - Reviewer: Milind K. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered We, at HUMhain Services, have been using Tookan since our very inception and it has been rewarding ever since. The tech support and the software itself is amazing and has let our business grow at 2x the speed it would have without it. Tookan allows you to start your on-demand business right away without worrying about the time and costs it's gonna take if you plan to build your technology. Tookan has allowed us to focus more on our business strategies and has offered enough flexibility to expand, and change it with the rapidly changing business environment. I highly recommend Tookan to anyone that is already running an on-demand service, or even plans to do so. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility and ease of operations #### Cons . #### Vendor response Thank you so much for sharing your valuable feedback with us. Replied July 2021 --- ### Excellent Delivery Software - Overall rating: 5/5 - Reviewer: Jorge P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Loved it was really easy to use and helped the delivery management in our company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Delivery and routing. I loved everything was connected with all the apps #### Cons A little expensive and hard to get in touch #### Vendor response Thank you so much for sharing your valuable feedback with us Replied July 2021 --- ### Heterogenous Logistics Platform - Overall rating: 5/5 - Reviewer: Dr Prathaban R. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered We had been working to develop our own healthcare logistics solution for some time when Tookan came to the rescue. Their platform is an all in one , out of the box solution with all the features that we could ever have wanted to build for ourselves. It is amazing how they have covered a feature set that not only applies to traditional logistics business but is now being succesfully used to manage our healthcare platform. The support team is quick to respond and has always been understanding in dealing with our requests. Glad to have them as our technology partner for Door2Door Doctor! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use with a feature set that is highly customisable and applicable through many different use cases #### Cons Template feature is rather complicated to use #### Vendor response Thank you so much for sharing your valuable feedback with us. Replied July 2021 --- ### Twin Review - Overall rating: 4/5 - Reviewer: Nikhil R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to use and efficient for the repeated task #### Cons Customization is something not allowed in customer section #### Vendor response Thank you so much for sharing your valuable feedback with us. Replied August 2021 --- ### I've received nothing but lies from Tookan App customer service as well as management - Overall rating: 1/5 - Reviewer: Chris E. - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I was also interested in the resell option. I spoke with Gokul on the phone about it. He told me he would send me the stuff to list on my site. I purchased a domain name. TookanGps.com Never received anything to put on it. I also spoke with someone about the Messenger bot on the phone. They said they'd call me back the next day and never did. SO, I have had not 1 single good experience with Tookan. It seems to be full of lies and all these great products they are not able to deliver. Needless to say, I have been trying to use this software for over 90 days now with zero luck other than manually putting in each task. I will be going to Bringg or Onfleet. Anythign with actual customer service. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It's a great product just bad customer service #### Cons the customer service is non existent. They promise promise promise but i'm yet to see delivery #### Vendor response Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at contact@jungleworks.com Replied May 2020 --- ### Reliable applications. Good value for money - Overall rating: 4/5 - Reviewer: Adi A. - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The applications was easy to use. Although it could went on idle and csv uploading conflicts, it is great if you're looking for the most basic tracking platform out there #### Cons The server always have connection issue regionally that may provide last minute headache particularly when one try to get a bulk task uploading (csv) #### Vendor response Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at contact@jungleworks.com Replied July 2021 --- ### Excellent customer service! - Overall rating: 4/5 - Reviewer: Naveed P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used other for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tookan is a great platform for new start-ups who want a turn-key solution to get up and running quickly. The system works very well and all of the management is taken care of behind the scenes. Plus, the customer service is outstanding! Always ready to help resolve issues or answer questions. #### Cons Since it is a SaaS (software as a service) business model, you can’t always get custom features implemented in the product. But that’s what allows for the price to be low for all users. #### Vendor response Thank you so much for sharing your valuable feedback with us Replied July 2021 --- ### Collect and deliver - Overall rating: 4/5 - Reviewer: Michael C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered the ability to change the business case to our needs #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Functions within the app, the ability to interact real time #### Cons can be difficult for the designers to understand customisation within a specific region #### Vendor response Thank you so much for sharing your valuable feedback with us Replied July 2021 --- ### Customer support - Overall rating: 1/5 - Reviewer: Tayeb E. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered I paied my subsription first time in order to get a one month of availability i just get one day for a monthly paiement I sent a clame they spend 3 day form tonupdate the issues. After that i paied a early stage and book form they blocked the booking form befor the end of month and i can't do any think with my account. I dissussed with support and i have 4 days i can't work with my account and doing any think any feedback every time they said our teams working on there no progressreally is a very bad supprt #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Good marketing before payment And lot of promises for problem related just to the payment #### Cons No technical support No answers for blocing problem Lot of functional problem Many days to fixe a simple issues Not recomended #### Reasons for choosing Tookan By erreur i trust on there promises and marketing service #### Vendor response Hi, Our apologies for the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Replied July 2022 --- ### Very Happy - Overall rating: 5/5 - Reviewer: Alejandro C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered We`ve optimize our business and make our customers happier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It`s simple to use and to sync with our transactional systems. #### Cons The price, it`s a little expensive. Perhaps I prefer a pricing model based on vehicle quantity. #### Vendor response Thank you so much for sharing your valuable feedback with us Replied July 2021 --- ### Support is Very Helpful and Knowledgable - Overall rating: 4/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Package/ Freight Delivery - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Staff very helpful and quick to respond with questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Simple to use and navigate. Lots of Features. #### Cons At this point not sure yet, too early in the process. #### Vendor response Thank you so much for sharing your valuable feedback with us Replied July 2021 --- ### Easy of use and excellent app - Overall rating: 4/5 - Reviewer: Mostafa M. - Product usage: Used daily for less than 6 months - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Various Features and i can use it even on pc or ios devices or even android ...and its more useful for my agents #### Cons Easy of use various apps on IOS or Android, offline feature and also the schedule feature and i hope to see more updates #### Vendor response Thank you for your review. Replied July 2017 --- ### Good business cooperation is a win-win-situation - Overall rating: 5/5 - Reviewer: Karim H. - Product usage: Used unspecified for unspecified - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered I am writing to thank you for the quality of service provided by your company. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you demonstrated on each project, and the way you conduct business as a whole. We have, and will continue to recommend your service to other companies and contacts. Our team could not be more satisfied with your service, and we look forward to continuing this relationship #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Vendor response Thank you so much for sharing your valuable feedback with us Replied July 2021 --- ### Great product & superb service ! - Overall rating: 5/5 - Reviewer: Khawaja J. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered The team has been extremely responsive & always ready to help. The product is reliable and has all the required features for point to point deliveries or batch deliveries. Great experience so far ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reliable. #### Cons Very small text size - should be less sophisticated as it is for drivers. #### Vendor response Thanks Khawaja for your kind words. Replied April 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/fleet-management/tookan-profile/reviews/?page=2) --- Tookan Reviews, Pros and Cons - 2026 Software Advice