TouchBistro Restaurant POS Software


 

TouchBistro is an iPad-based point of sale (POS) solution for restaurants of all types. Specifically designed to meet the unique needs of the restaurant industry, TouchBistro comes complete with food service specific features and advanced management capabilities.

For fine dining and traditional restaurants, staff have the ability to bring the POS system to each table, to allow patrons to check out. The mobile functionality of the POS allows staff to bring a register directly to patrons instead of requiring them to leave their table to pay bills or place orders. 

TouchBistro can manage split-checks and parties of various sizes. Receipts can be printed, if desired, or signed on screen and emailed.

Detailed sales reports within the system can help provide management with insight into which items are selling the best. To help cope with rushes, the POS can be removed from the counter, and move with your staff down the line.

 

TouchBistro Restaurant POS - Complete transaction
 
  • TouchBistro Restaurant POS - Complete transaction
    Complete transaction
  • TouchBistro Restaurant POS - Payment options
    Payment options
  • TouchBistro Restaurant POS - Back office
    Back office
  • TouchBistro Restaurant POS - Floor layout
    Floor layout
  • TouchBistro Restaurant POS - Split bill
    Split bill
  • TouchBistro Restaurant POS - Loyalty feature
    Loyalty feature
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

212 Reviews of TouchBistro Restaurant POS

 

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Software Advice Reviews (99)
More Reviews (113)

Showing 1-20 of 99

David from Timeless An MHK Eatery
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Terrible Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are an IT wizard and do not require much training this may be the system for you. My fear is that when something does go wrong when I go live that getting a hold of customer service will be impossible.

Pros

The system seems much more user friendly than your typical cumbersome POS systems like Aloha or Micros if you can get it setup.

Cons

Customer service is absolutely the worst. They require a 3 week lead time for all training and install appointments, I am building a restaurant from ground up and it is very difficult to know 3 weeks out where construction will be. The only department that responds promptly is sales, no other department puts any priority on follow ups. I asked to speak to someone in executive management and was told they are unavailable. So I reached out to the CEO Alex Barrotti through LinkedIn (seems this is the only way to contact anyone in executive management) and I received some condescending reply about how customer service works comparing install and training appointments to taking reservations for my restaurant. Clearly the poor customer service culture comes from the top.

 
 

Anthony from Creekside Tavern
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Good POS but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use very functional for my bar/Tavern. Menu set up was a little confusing but once we got it all went smooth. Good customer service when I have called with a question or a problem since.

Cons

Training needs to be free. I bought your product the least you can do is teach me how to use it fully.- Until I am confident I know how to use it. I got 2 hours and had to "buy" an additional hour doing it all over the phone and setting it up by myself. Not cool!!! You might want to consider that. HOWEVER. Customer rep who trained me was excellent and caring. So on a personal level that was excellent.

  Response: Mellanie, TouchBistro Inc.

Date: July 2017

July 2017

 

Hi Anthony,

Thanks for taking the time out to leave the review!

So happy to hear that you received exceptional service and feel confident using the product.

The monthly subscription fee covers the software; which includes upgrades, bug fixes and new feature launches.

If we didn't charge for the additional training we would have to charge for the upgrades, bug fixes and new features like our competitors do.

We appreciate your understanding and I apologize for the inconvenience.

Thanks!
Mell

 
 

Julisa from Millennium concepts
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Savy user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Requires multiple iPad which becomes pricey but they are integrating a similar app as cheftek for inventory purpose

Pros

Mac based iPad use you can send orders immediately with the server input info on iPads. Multiple reports.

Cons

Pricey only use of ipads and the support becomes pricey as well. For small business owners whom crunching numbers it can affect purchase .

 
 

matt from Skylark
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great Price, Missing a Few Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, the product is so far very stable and easy to set up. It always takes a time to get acclimated with new systems, but this one is pretty intuitive and they have some good videos/tutorials to get the staff up to speed. Having used it for a couple weeks now, there are a few features that are hard to work around. One is the fact that you can't have an inclusive tax on select items (alcohol). You can set up an inclusive tax, but it is either for ALL of the items or none. Big oversight as the majority of bars/restaurants that I've ever been to (mine included) have the tax included in the alcoholic drinks, but not on the food. Another major issue is you can not add a seat to a tab. A major feature I liked was the ability to preauthorize cards/tabs, but this is often nullified by the fact that I can't add a seat to a tab, and the workaround that I would normally do (attach a card to a table) is not an option either. One of these things is not good, the fact that I can do neither is a real pain.

Pros

Cost
Stability

Cons

Can't add seats to tabs or assign a card to a table.
Only offers global inclusive tax

Advice to Others

It's good for the price, just be aware of its' limitations.

 
 

Carlin from Hot Chicken Takeover
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Easy to use, difficult to get help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TouchBistro is relatively easy to use for someone who has little to no experience with POS. It has a lot more functionality than something like Square, but it still utilizes the familiar iOS user interface and makes training staff/customers easy. Additionally, set up is easy, as it uses Apple Airports and a mac computer, which are all easy to purchase and use. However, if you want to get more technical, TB is not for you. I work in a large restaurant, and we wanted to build a better wifi network for customers and our office as well as POS. As part of this, we installed new access points to provide a strong signal for a very large room. When we wanted to set up TB to work off of the new APs, their customer support refused to provide assistance, and will only work with you if you're using Apple gear. Not only that but the support was slow to respond throughout our time using TB and often didn't provide helpful advice. Usually, the errors we'd experience would correct themselves after TB's engineers released an update (i.e. after a new version of iOS would come out), but we'd lose a lot of money in the process, with system outages and bugs. Overall, I would recommend you either stick with the tried and true simple solution (square) or spend the money and go up to one of the traditional POS systems. If you're set on a more advanced tablet system, I would recommend Toast over TouchBistro.

Pros

-Easy to use (for the most part)
-Easy to setup
-Replaceable hardware (Apple products)
-More features than many similar competitors

Cons

-Poor customer support
-No setup options
-Some functions difficult to access/not intuitive
-Bugs/issues when iOS updates - unreliable

Advice to Others

Definitely, check out Toast, they more effectively combine traditional POS options with a tablet system. Also, I'd definitely advise going with a cloud-based system if you decide not to go with tablets. Check out Brink for a good example (that's who my company switched to).

 
 

Jennifer from Kitchen House
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Could be great...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's clear that someone in the industry designed this product. It is very intuitive and has almost all of the functionality you can expect in the much more expensive pos systems. There are the occasional glitches, and some things that could be better, but 26 years in the restaurant business has exposed me to just about all of the major POS systems, and TouchBistro's functionality is in the top 10. Unfortunately, when you really need help, you're on your own. I've had the system for about 18 months now. On every occasion that I've had to reach out to "support", and I use the term loosely, I have never been able to reach anyone in a timely manner. My call has never been answered by a human being. I always have to leave a message. And response time ranges from 5 hours to 2 days. When you're in a crisis, there is nothing more disappointing and infuriating.

Pros

If you can use an iPhone, you can use this system. Easy to program, use, and manage. The cost is a fraction of other systems with similar functionality.

Cons

There is no support when something goes wrong. The support/help line takes hours to days to respond, no matter how immediate or critical the problem is.

Advice to Others

If you have a full service, busy restaurant, make sure you have a crash kit handy (manual checks, calculators, manual credit card runners) for when the system goes down.

 
 

Natalie from AP Beer Bar
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Touch Bistro Pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TouchBistro is very user friendly and great customer service. If you are familiar with Apple products this POs system will be a breeze to pick up.

 
 

Kenneth from Grassroots Kava House LLC
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Solid

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a solid, well thought out product. Easy to use. Easy to set up.

 
 

Ramsey from The New Deal
Specialty: Restaurant

September 2016

September 2016

This has to be the worst company I've ever worked with!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Product works vender is terrible makes mistakes frequently and blames it on the last person you were talking to. No one takes accountability for what they say

Likes Least

Every person I talked to had a different story and a different way to do things. They messed up my order multiple times. Lied about install and starting cost. Lied about what equipment was actually needed. Said oops after a small family business over extended itself for their system.

Recommendations

Just don't do it with touch bistro. They have no care in the world after they take your money and talk down to the customer. It's the worst customer service company I've ever delt with. Please use something else and save yourself.

 
 

Dave from Halftime Pizza
Specialty: Restaurant

September 2016

September 2016

Transitioning over to TouchBistro from our older POS was easy & smooth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product is user friendly. If you can manuver thru a smart phone you can use this product. Customer Service is attentive and very responsive.

Likes Least

Sometimes the reports have bugs especially after updates.

Recommendations

Give it a try. This is an apple based cloud application. If you can use an iPhone that you will be set. It's very user friendly.

 
 

Diron from Sake House
Specialty: Restaurant

August 2016

August 2016

Good, reliable restaurant POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

iPad-based, no need for expensive and specialized hardware purchases. If an iPad breaks, run to a local chain store and pick up another instead of ordering a new POS machine and waiting weeks for delivery.

Likes Least

The software does not have very good support for cash register tills. Other software we have used will keep track of the cash in your register (till) and tell you if you are over/under at closing.

Recommendations

Get all of the payment gateway integration done before installation; it helps speed up the process.

 
 

Dave from Glacier Brewing Company
Specialty: Other specialty retailer

June 2016

June 2016

TouchBistro smoothes out management

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Prior to using TouchBistro, my brewery was using several different systems (cash register, cc terminal, time clock, inventory reports) to collect the data needed to effectively run a small business. Collating all of this every month or every two weeks just ate up too much time in the back office. With TouchBistro, not only have we been able to reduce our transaction times to mere seconds, we now have "one stop shopping" for all of our necessary data.

Likes Least

The CloudReporting not being (currently) out of beta testing. What I've experienced of the CloudReporting has been very useful, however, we have hit a couple of very minor hiccups.

Recommendations

This software is so intuitive right out of the box. I was able to get my system live and employees trained in a morning!

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Hi Dave! Thanks for taking the time to review TouchBistro. We love hearing from customers who've been able to improve their operations with our system - getting your transaction times down to seconds is fantastic. We're glad you went with us!

 
 

Mackenzie from Miss Manitts Bakery
Specialty: Restaurant

May 2016

May 2016

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

ease of use and great customer service.
set up is easy and everything is right there infront of you

Likes Least

no back office online - all done through app on ipad

Recommendations

as long as it is easy to use, you shouldnt have a problem. Customer service is key!

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Thanks for reviewing TouchBistro, Mackenzie! It's great to hear you value the ease of use of the system, and even more so, praise our customer service department. We put a lot of time and effort into providing the best possible experience to our customers, so thank you for noticing that!

 
 

Steven from Strangers & Saints
Specialty: Restaurant

May 2016

May 2016

Support is lacking--hard to get someone to address your issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The people you'll meet during the sales cycle are responsive and pleasant.

Likes Least

The system is not intuitive to people who've used other POS systems. It's hard to figure out how to get around. Also, there support organization never answers the phone and when they call you back may or may not address your issues.

Recommendations

Try before you buy. The system looks good at first glance. It's attractive and seems institutive. But when you start using it in real life it's not so easy to do pretty straight forward things.

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Thanks for the review Steven! It's great to hear you had such a great experience with our sales reps; we only hire the best of the best, all of which have years of restaurant industry experience. In the future, don't hesitate to submit any product or feature recommendations that come to mind. We take every one into consideration when planning each new version release of the software. As for our customer support, we've done our best to streamline wait-times, so hopefully you've found these times have improved, even more so, as of recently. Thanks again!

 
 

Lindsay from Cine Cuvée
Specialty: Restaurant

April 2016

April 2016

Great software, easy to use, great reporting!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We love TouchBistro for our wine bar. It is extremely user friendly and we are able to quickly switch between different types of wine and our food section. It is very easy to set up specials of the day and happy hour pricing. If you are familiar with Apple products, you will love the set up of Touch Bistro. The splitting the tab function is very convenient and easy to use. We also love the ability to ring someone up right at their table and allow them to sign on the screen. I would definitely recommend TouchBistro.

Likes Least

Sometimes it gets tedious to enter the menu items, but it is organized very well and all the information needed is easy to use.

Recommendations

Great for a large or small menu. Functional and user friendly.

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Hi Lindsay! Thanks for reviewing TouchBistro. It's great to hear your wine bar has benefitted from the ease of use of our system. Even what you stated you like least about TouchBistro was followed by a compliment - that's music to our ears! Thanks again.

 
 

Jeremy from PRESS bistro, LLC
Specialty: Restaurant

April 2016

April 2016

absolutely amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have used several POS systems over the years. I can say, without a doubt, Touch bistro is the easiest, most convenient, and most thorough system I have ever put in a restaurant!

Likes Least

They need to develop some solid inventory software.

Recommendations

My recommendation is simple, if you are looking for a POS, this is the one.

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Thanks for the review Jeremy! We're glad to hear PRESS Bistro is loving TouchBistro. We pride ourselves on being an intuitive and easy to use POS system, but it means so much more coming from one of our beloved customers! Thanks for the kind words.

 
 

Jon-Evin from JJB Restaurant Inc
Specialty: Restaurant

April 2016

April 2016

Owner and CEO

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Split check feature is great and easy to use the servers love it

Likes Least

Have to leave a message and not talk to someone right away

Recommendations

Look at every detail from the servers eyes and test test test them as long as you can for free

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Hi Jon-Evin! Thanks for the review. We're glad both you and your servers love our split check feature, we think it's great too! As for not being able to contact someone right away, we're doing everything we can to streamline our customer support departments operations in order to serve our customers better. I hope you've found some improvement in our response times as of recent! Thanks again.

 
 

Thomas from Cahoots Coffee Cafe
Specialty: Restaurant

February 2016

February 2016

Just getting started using the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Software is fairly intuitive to use. Not too complicated.

Likes Least

I have not had much chance to use the Inventory control feature. Hoping it will be as useful as setup.

Recommendations

Become familiar with Apple Ipad products first.

 
 

Ryan from Pacific Standard
Specialty: Bar / nightclub

February 2016

February 2016

The best for reports

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The team is always there. My reports! So many numbers

Likes Least

The color scheme needs to go. It's really ugly. I wish I could have my logo on the back

Recommendations

Get this one I love this product and will use it till the bar burns down

 
 

Kevin from Garafraxa Cafe
Specialty: Restaurant

January 2016

January 2016

Makes things pretty easy

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to customize. Reports are what we need. Nice to use an iPad and have menu items with pictures/

Likes Least

Technical support is a little slow. Problems getting back up and running after every power outage.

Recommendations

Just a little glitchy but nothing to worry about. We're happy enough

 
 
 
Write a Review
Showing 1-20 of 113

alejandro from Frida Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easier to manage my business, easier to train people, in general make my life easier.

Pros

how easy to use it is, all the employees find it easy to use and also its easier to train people with this app. how easier manage my business Touch bistro did.

Cons

Just the some time takes time to comunicate the ipad to the printer and this delay a bit the operation.

Source: Capterra
 

Brian from TTVibez Media and Entertainment Ltd.
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Friendly and helpful company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I got all the features i required for my use. Setup was easy due to the team helping me.

Pros

Ease of use, simple reports and the interface is just to love. Implementation was helped along by Touch Bistros's team and they were very helpful for the entire deployment.

Cons

More icons should be included, also multiple kitchen printers are a little bit hard to setup. But overall very easy to use software.

Source: Capterra
 

Alan from Coy Wolf Bistro
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

No regrets!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to get up to date metrics of business' performance. Simple interface and always improving. Great tech support.

Cons

Software could have better way to compare sales week over week, month over month, year over year. Cloud has connectivity problems.

Source: Capterra
 

Jennifer from The Combine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to use from a back office and front of house perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good pricing for a product that meets a small businesses needs

Pros

Price point is great for a small independent business.
Ease of use: very easy to train new staff on the software.

Cons

Limitations for custom reporting as well as the frequency of updates - trying when all your programs are constantly changing, albeit for the better many times, tough to keep up with when all (not just touch bistro) your tech is constantly evolving faster than one can keep up.

Source: Capterra
 

Tahirih from Solomon Rose

August 2017

August 2017

excellent customer service. glitches in software rarely. super easy to use. great reports.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

accessibility of system is fantastic! customer support 24/7; user friendly; good layout of restuarant.

Cons

sometimes there are software glitches, but rarely and customer support is always available to help. Not set up very well for register syste, (small coffee shop application).

Source: Capterra
 

Brad from Scottys corner Diner

August 2017

August 2017

The system runs well without problems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best feature of this software is the ease of use and simplified menu system. The learning curve for new staff is minutes not days.

Cons

If I had to pick holes I would say the graphic for setting up the restaurant layout could be improved with a little more flexibility.

Source: Capterra
 

jens from Port Bistro Pub Trenton Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

TouchBisatro is everything we wanted, needed and more. We are still discovering it's capabilities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of use and functionality are the biggest pluses.

Pros

It's ease of use. New staff literally need a 30 minute tutorial to be functional. We get our daily, weekly and monthly summaries in a snap.

Cons

I'd like to be able to narrow down searches to specific items. the detail is available on times and days, but not on specific menu items.

We sometimes need to know if and when specific products sell. It would allow us to plan better.

Source: Capterra
 

Michelle from Lazy Tulip Cafe

August 2017

August 2017

Touchbistro has completely evolved how I do business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use and to train new staff on. It's also great for splitting off bills/per seat billing.

Cons

There are a couple of glitches in relation to the shifts. When I do a report for my payroll period I always have to include the previous and next days in my report because the shifts are out of line with the dates.

Source: Capterra
 

Jesse from Shore Side Pub & Grub

August 2017

August 2017

Best POS company ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Touch Bistro is user friendly, my staff absolutely loves the system. It is also constantly updating to the next best thing to help business owners out! We have been using the system for over 6 months! WE have not had to deal with anything negative with the Touch Bistro POS

Source: Capterra
 

Nick from BATL Global/BATL Alternative
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Very powerful system with a slight learning curve.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Most of everything is a pro, especially how easy it is to split tables and bills

Cons

The biggest thing missing is the ability to view aggregated reporting on the cloud, followed closely by not being able to look at immediate on-hand inventory on the cloud

Source: Capterra
 

Greg from Midori Sushi Bar & Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Touch Bistro is the best restaurant POS system I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Touch Bistro keeps very good track of my inventory and sales. Makes the back office management a much easier job.

Cons

Learning all the systems at my disposal is quite difficult because it takes too much time. Once in play, though, they are excellent.

Source: Capterra
 

Devin from BonosBarBQ
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Amazing. Much better than any system we've used in the past.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's flexibility. Anything we need as a restaurant to run it can do and if it can't they are already working to fix it and release an update where it can.

Cons

The few times there is an error with something the messages that show up are a bit vague and so it can be hard to know exactly what went wrong.

Source: Capterra
 

Craig from Double R pizza a subs

August 2017

August 2017

Great programming

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More consistent totals

Pros

Easy to use esay to set up and add modifications and charge accounts esay to put all equipment into place and tec is great

Cons

Have to rest a couple times a week need more time to set up before traning and time limit in training should be longet

Source: Capterra
 

Joseph from Gideon Welles
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gets the job done.

Pros

Ease of use. New users or staff that never worked in bussness before can pick it up in minutes. Not a lot of glitches. For the price.

Cons

Updates knocking you down, putting you out of service at the wrong time. Like Friday night and restaurant is packed. and being done with out your knowledge. When they do tell you and you say not to do it then. They do it anyway. Software great, human touch ,not so much. .

Source: Capterra
 

Todd from Gritman Medical Center
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

The training was excellent, turnaround time on getting questions answered is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Running tracking reports, hourly stats and convent employee changes.

Pros

I like the ease in printing reports, changing the menu and adjusting charges quickly. It makes running reports and tracking sales convenient. The changing of menu items is easy and a plus.

Cons

The inconvenience of not being able to turn on/off remote printers and retrieving closed checks from a previous sales period.

Source: Capterra
 

Dave from The Bayside Cafe

August 2017

August 2017

Easy to use, best POS I've ever used. The support is amazing. Although you rarely need it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When I started my business, the company that ran the POS system I inherited gave me trouble 24 hours before I opened. In stepped TouchBistro. They went above and beyond to have me up and running in time for my opening. I have never seen support they offered from another company. Their customer service was second to none.
On top of that, the system is so easy to use. I set up my menu from scratch, in a rush, the night before opening. Training staff on it is a breeze as well.

Cons

There isn't much to complain about. It would be nice to be able to adjust the menu remotely but they're constantly upgrading the features available via cloud, so I'm sure that's on the horizon as well.

Source: Capterra
 

Jayelynn from 12 West Brewing Company
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Something that's easy to use and train staff on which was extremely important.

Pros

Easy system to navigate; reporting is very simple; great customer service which is hard to find in this industry

Cons

Would like to be able to access some of the reports and editing features from the website if I'm not at the Taproom to access the iPad

Source: Capterra
 

Ben from Kismet Hookah Lounge
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

My productivity & efficiency have increased in immeasurable amounts due to TB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saved time money & increased efficiency in placing orders It also alleviated confusion regarding who ordered what & what time the order was placed in the que.

Pros

It's so easy to use & assimilate new employees into it. The touch screen & swivel stand saves having to buy another iPad for the counter staff; with the swivel both sides are able to utilize the unit.

Cons

Monthly fees. Although with the benefits of the u it I can live with the fees. I would be interested if there were pocket sized devices that staff could take on the floor & send the orders in from there via wifi

Source: Capterra
 

Ben from Bibingers
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and training time is minimal. The fact that we can run reports, download .csvs and conduct our own analysis is especially helpful.

Cons

Cloud reporting capabilities are a bit underwhelming, but they are actively working towards improvement. In addition, the lack of bulk import/export .csv functionality for menu changes creates a cumbersome implementation during startup

Source: Capterra
 

Scott from Pineapples restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

When it works it is good but there are some serious downsides to this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Table side ordering. Ease of use.

Pros

We like many of the features of the product. Table side ordering with photos etc. if there is a problem with hardware you can just buy a new i-pad , download the app and you are up and running again.

Cons

No remote access. If you want to go in and make changes you must be within wifi range of the server. Auto updates have a way of auto kicking you off the system. Not very good tech support. A different answer from different people regarding the same problem.

Source: Capterra
 
 
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