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Overall customer rating: Customer rating:

 (265)

 (232)

Recommended by: Recommended by:

84% of users

55% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“We have used several POS systems over the years. I can say, without a doubt, TouchBistro is the easiest, most convenient, and most thorough system I have ever put in a restaurant!”

- Jeremy Shearer, PRESS Bistro LLC

“It’s intuitive, easy to use and feature-packed versus the rest of the mobile POS systems I’ve used in the past. Love how I can access information on the go.”

- Jose Dominguez, Empire Discount Liquors

Most negative review: Most negative review:

“The system didn’t have the benefits of the cloud nor the advantages of an enterprise system. There are too many limitations at the monthly price point.”

- Beej Das, Boston East India Hotels LLC

“Constant errors, bugs, issues and troubles. If you are not IT literate, don’t even bother. If you are IT literate, then expect hours of heartache and sleepless nights.”

- Lisa Thompson, The Farm Wholefoods

Pricing:

How it's priced: How it's priced:

TouchBistro is a cloud-based and on-premise solution. You pay a monthly subscription fee for each user login.

Revel is a cloud-based solution. You pay a monthly subscription fee for each terminal.

Contract term: Contract term:

TouchBistro requires renewing a monthly contract for on-premise and cloud-based deployment.

Revel requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

Additional fees apply for hardware.

Additional fees apply for hardware. Fees may also apply for training.

Recurring costs: Recurring costs:

None, beyond subscription fees.

Fees apply for customer credit card transactions and premium support.

What does it cost?: What does it cost?:

Applications:

Point-of-sale: Point-of-sale:

Inventory management: Inventory management:

Customer management: Customer management:

Retail accounting: Retail accounting:

e-Commerce: e-Commerce:

Warehouse management system: Warehouse management system:

Ease of Use:

Overall customer rating: Customer rating:

 (265)

 (232)

Most positive review: Most positive review:

“I’ve worked with countless POS systems, [and] by far the ease of setup and use of TouchBistro beats them all! They provide constant improvements and great customer support.”

- CJ Pittsley, Salsa Salsa Smithtown

“Once set up, ringing sales is super simple. Opening and closing are a breeze compared to other systems we have used. From the back end, the reports are great.”

- Ron Messinger, Sotar

Most negative review: Most negative review:

“The system is not intuitive to people who've used other POS systems. It's hard to figure out how to get around. Also, their support organization never answers the phone.”

- Steven Nicks, Strangers & Saints

“Limited customization and cloud-based storage. In the event of internet failure that lasts more than a day, recovery can be a nightmare.”

- Patrick Sayler, M.B. Haskett

Support:

Overall customer rating: Customer rating:

 (265)

 (232)

Most positive review: Most positive review:

“Support is excellent and continuous. They provide frequent improvements and incorporate user feedback actively.”

- Owen Steinberg, Harvest Kitchen Diner Inc.

“Revel is well-supported, constantly undergoing updates and improvements. I have generally found tech support to be responsive. They have usually helped me resolve issues.”

- Phil Kimmel, Marche 2.0, LLC

Most negative review: Most negative review:

“There is no support when something goes wrong. The support/help line takes hours to days to respond, no matter how immediate or critical the problem is.”

- Dykstra Proprietor, Kitchen House

“Customer support is absolutely atrocious. They outsource all their support and you can never speak to the same person or be given the same answer twice.”

- Carlie Jones, The Cotton Exchange

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

24/7, live phone support included in subscription fee.

Online case submission: Online case submission:

24/7 online case submission included in subscription fee.

24/7 online case submission included in subscription fee.

Online support options: Online support options:

Free online access to help website is available to users.

Help website and knowledge base included in subscription fee.

Training: Training:

“Getting Started” online catalogue included in subscription fee. Online training includes help videos.

“Getting started” online catalogue included in subscription fee, which includes training webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.