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Overall customer rating: Customer rating:

 (265)

 (225)

Recommended by: Recommended by:

84% of users

93% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“We have used several POS systems over the years. I can say, without a doubt, TouchBistro is the easiest, most convenient, and most thorough system I have ever put in a restaurant!”

- Jeremy Shearer, PRESS Bistro LLC

“ShopKeep is designed to meet all business needs. Being a small business, we are able to do all of our ordering, inventory, check our sales and cash out customers using one app.”

- Jennifer Haidet, DUCS Drive Up Convenience Store

Most negative review: Most negative review:

“The system didn’t have the benefits of the cloud nor the advantages of an enterprise system. There are too many limitations at the monthly price point.”

- Beej Das, Boston East India Hotels LLC

“Its interface isn't user friendly, the customer support sounds bothered when you call for help and the back end is so cumbersome.”

- Jason Jean/Cobble Creek Group, LLC

Pricing:

How it's priced: How it's priced:

TouchBistro is a cloud-based and on-premise solution. You pay a monthly subscription fee for each user login.

ShopKeep is a cloud-based solution. You pay a monthly subscription fee.

Contract term: Contract term:

TouchBistro requires renewing a monthly contract for on-premise and cloud-based deployment.

ShopKeep requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

Additional fees apply for hardware.

Upfront costs include hardware purchases.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond regular transaction fees.

What does it cost?: What does it cost?:

Applications:

Point-of-sale: Point-of-sale:

Inventory management: Inventory management:

Customer management: Customer management:

Retail accounting: Retail accounting:

e-Commerce: e-Commerce:

Warehouse management system: Warehouse management system:

Ease of Use:

Overall customer rating: Customer rating:

 (265)

 (225)

Most positive review: Most positive review:

“I’ve worked with countless POS systems, [and] by far the ease of setup and use of TouchBistro beats them all! They provide constant improvements and great customer support.”

- CJ Pittsley, Salsa Salsa Smithtown

“The intuitive design and commands make it really easy to use.”

- Jim Peterson, Peterson’s Pantry & Housewares

Most negative review: Most negative review:

“The system is not intuitive to people who've used other POS systems. It's hard to figure out how to get around. Also, their support organization never answers the phone.”

- Steven Nicks, Strangers & Saints

“Sometimes the screen gets too busy. When you are doing an amount and a percentage discount one cancels the other out.”

- Lauren Jensen, Hollygrove Market

Support:

Overall customer rating: Customer rating:

 (265)

 (225)

Most positive review: Most positive review:

“Support is excellent and continuous. They provide frequent improvements and incorporate user feedback actively.”

- Owen Steinberg, Harvest Kitchen Diner Inc.

“Support is a strength for ShopKeep. I’ve had consistently helpful techs and virtually 100 percent resolution.”

- Chris McKellar, Love’s Ice Cream

Most negative review: Most negative review:

“There is no support when something goes wrong. The support/help line takes hours to days to respond, no matter how immediate or critical the problem is.”

- Dykstra Proprietor, Kitchen House

“Wait times can be extended at certain times. Attempts are made to communicate online when network or other issues occur, but often the link/webpage is somewhat buried and not readily visible on the homepage.”

- Tiffany Bateman, Dr Fixit LLC

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

24/7, toll-free support included in subscription fee.

Online case submission: Online case submission:

24/7 online case submission included in subscription fee.

Online case submission included in subscription fee.

Online support options: Online support options:

Free online access to help website is available to users.

Help website, knowledge base and online community included in subscription fee.

Training: Training:

“Getting Started” online catalogue included in subscription fee. Online training includes help videos.

“Getting Started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.