Tray Software

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Find out more:

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About Tray

TRAY is a cloud-based software platform that enables service on-demand for merchants in the Family Entertainment, Amusement and Restaurant industries. The product suite includes point of sale, self-order kiosks, online ordering, electronic waivers, a mobile app and party booking and reservations. TRAY extends its functionality with integration options that provide automated email marketing, inventory, cashless gaming cards and third-party online ordering. Additionally, TRAY’s kiosks can be integrated with many leading point of sale systems, allowing merchants to enable self-service without having to replace their existing technology infrastructure. Because TRAY’s platform was designed with self-service in mind, kiosks feature an intuitive and attractive image-d...

Tray Pricing

TRAY starts at $89 per month. Contact TRAY for more pricing information.

Starting price: 

$89.00 per month

Free trial: 

Not Available

Free version: 

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Tray POS order screen

Tray User Reviews

OVERALL RATING

Showing 3 reviews

Jaylynn

Company size: 2-10 employees

Industry: Entertainment

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

Finally, a POS and kiosk that can deliver...

I had a great experience, everyone on their team is easy to work with and really nice. Their support is 24/7 which is perfect for our business.

Pros

The best thing about TRAY is how easy it is to use and train people on. It helps manage all of our events and our sales.

Cons

Deployment can take about 30 days, but once it is up and running, it is super easy to make changes.

Reasons for choosing Tray

I have used other systems in the past and this one is just simply better/easier. It is nice being able to have so many customization options.

Michael

Company size: 2-10 employees

Industry: Recreational Facilities and Services

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

November 2021

Inability to Troubleshoot

Terrible. Closes a Trouble Ticket without checking with facility that problem is solved. Chronic issues.

Pros

It can have a KDS printer… bought, installed, troubleshooted.

Cons

Unstable topology. KDS printer works selectively. After a dozen times Boomtown Support and Tray software have no ability to resolve issue

Alternatives Considered

Toast POS

Reasons for choosing Tray

Self serve kiosk functionality… that relies heavily on a functional KDS printer.

Jonathan

Company size: 11-50 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

March 2022

Putting the POS in POS.

As likely one of the longest Tray user they have ever had – I thought writing a review on our experience with them from 2018 – 2022 would be pertinent. Originally the idea of self-ordering kiosks seemed awesome, and it had some perks. We chose to deploy 24 self ordering kiosks at our location all powered by CAT 6 Poe. This is the only reason we stayed with them as long as we did. There was significant investment into the technology solution – which since has been replaced by QR ordering (thank god). Tray by far has been the worst company I have ever dealt with from a customer and technical support stand point. I have a google drive folder dedicated to videos I would send Tray on the various technical issues we experienced through the years. Many still issues now, or ignored, or not even responded to. In fact at one point I believe they didn’t have any form of technical support for approximately 6 months – no one to call or email – literally no one. Rumored this was when they about went out of business, which I think has been a few times. I have literally never found another company that is as unprofessional, lacking of support of any nature and as catastrophically bad at “business” as Tray. It is impressive how poorly they operate. This probably leads to why most companies that I know that adopted them early (like us) left that sinking ship far before we did.

Pros

Not much was to be liked. The customer facing kiosk UI was OK - when working.

Cons

Honestly about everything. This is the worst technology orientated company I have ever worked with.

Reasons for switching to Tray

Because Tray is terrible.