Treatwell
About Treatwell
Treatwell Pricing
Contact Treatwell for pricing information.
Starting price:
£195.00 per year
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Treatwell
1 - 5 of 257 Reviews
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2019
Treatwell is the future
Overall I am a very happy Treatwell partner, and customer. (and also have managed to book some fab appointments for myself on there too!) I always highly recommend the system to lots of people! It's a no brainer, you need to be online and Treatwell certainly help you do that.
PROSIts super easy to use, on the go and on laptop too. It has some really great tools and functions - customers can book with ease, and as a business owner you can manage everything in one place.
CONSThere are some reporting tools that it still needs, some added features would be great such as consultation forms, deposit function but I feel that Treatwell evolve and add great features often.
Mary
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Great customer service
I have been using it for a few years. Now but find it quite expensive. Other competitors are cheaper. The main thing stopping me moving is I have good reviews which I don’t want to lose. However this is under review as I am trying to keep cost down.
PROSGreat customer service and easy to use. Great feature with too rated
CONSHigh commission AND high monthly fees. Other platforms such as Fresha are much cheaper. The only reason I have stayed so long is because of my reviews.
Reason for choosing Treatwell
When I first started with treatwell it was not as expensive and I had not heard about Fresha.
Katarzyna
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed February 2019
Clients think I work for treatwell
Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it.
PROSIt has a calendar online, that is about it.
CONSThe whole process is standardised to a point where clients thinks that I am just a branch of treatwell salon and demand procedures done in other 'branches'. There is no option to block bookings without preparing or taking deposits, that is extremely annoying. Recently treatwell allowed cancellations in hours notice and no payment for those lost bookings made by not serious people. I can't block unwanted clients, another annoying thing. If treatwell wouldn't be that aggressive on on marketing to a point where competition on Google doesn't make financial sense, I would go away. Still, I dislike every moment I have to use it to make My Business going
Vendor Response
Hi Katarzyna, Thanks for taking the time to leave a review. We're sorry to hear customers have seen you as a branch of Treatwell. Salons are the heart of our business and we are proud to have a diverse range of partners on the site. We aim to ensure that salons show their own identity through photographs, menu and the 'about' section. The new cancellation policy aims to help salons open up slots if a customer can't make an appointment. This means instead of a customer not showing up , they can cancel so that you are aware you will have a gap. We have also introduced the functionality that customers can reschedule, this means that instead of losing the booking, they will come to your salon at another time. With the new policy, you should encourage customers to cancel directly on the app if they are unable to attend , so that your 'successful bookings score' is not impacted. Please reach out to your Account Manager if you have any further questions. Best, Treatwell
Replied March 2019
Lauren
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Treatwell has helped my business grow
Biggest problem when starting self-employeed is gaining new customers, I have found treatwell amazing at attracting new clients and as my reviews and business have grown so have the amount of bookings received through treatwell. The system is easy to use and customer service team have been great with any quieries. Has Definetly helped my business grow and attract clients. Even regular clients love the ease of being able to book on the go, 24/7.
PROSVery easy to set up and use. I like the notifications straight to my phone and email so I am aware straight away when a booking has been made. Easy to see reports on income. Can use on my phone/app or work computer. Allows 24/7 bookings.
CONSNo form of deposit. It is flexible for clients (which is great) but also allows for last minute cancellations or no shows. They do have prepaid which helps limit the amount of no shows but they can still not turn up with no consequence, leaving gaps in your day.
Vendor Response
Hi Lauren, Thanks so much for taking the time to leave a review. We are so pleased to hear that you find the software easy to use and the notifications helpful. Thank you for the feedback around the deposit. We are constantly striving to make the most seamless booking experience for salons and customers. We know no-shows are a drag though, that's why we developed loyalty tools, like automated appointment reminders to make sure customers don't forget. We are also introducing a re-scheduling functionality, which will mean customers can reschedule rather than cancel or not turn up. We hope that this will help make no-shows a thing of the past. If you want to find out more about these tools please contact your Account Manager. Best, Treatwell
Replied March 2019
carmen
Health, Wellness and Fitness, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
customer service
it would be great if the booking system could sync with our salon 1Q system so that we aren’t running 2 separate booking systems. or even an option to copy the calendar so it can be forwarded on to our receptionist when i’m not in the salon .
PROSThat it generates new business and brings clients to my business. However i do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take.
CONSI do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take. The fact clients can leave anonymous reviews..they don’t help resolve an issue and sometimes they aren’t directly related to my service . I would also like a deposit option so that it reduces the risk of no shows .