All Treatwell Reviews
1-25 of 253 Reviews
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Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2019
Treatwell is the future
Overall I am a very happy Treatwell partner, and customer. (and also have managed to book some fab appointments for myself on there too!) I always highly recommend the system to lots of people! It's a no brainer, you need to be online and Treatwell certainly help you do that.
PROSIts super easy to use, on the go and on laptop too. It has some really great tools and functions - customers can book with ease, and as a business owner you can manage everything in one place.
CONSThere are some reporting tools that it still needs, some added features would be great such as consultation forms, deposit function but I feel that Treatwell evolve and add great features often.
Lauren
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Treatwell has helped my business grow
Biggest problem when starting self-employeed is gaining new customers, I have found treatwell amazing at attracting new clients and as my reviews and business have grown so have the amount of bookings received through treatwell. The system is easy to use and customer service team have been great with any quieries. Has Definetly helped my business grow and attract clients. Even regular clients love the ease of being able to book on the go, 24/7.
PROSVery easy to set up and use. I like the notifications straight to my phone and email so I am aware straight away when a booking has been made. Easy to see reports on income. Can use on my phone/app or work computer. Allows 24/7 bookings.
CONSNo form of deposit. It is flexible for clients (which is great) but also allows for last minute cancellations or no shows. They do have prepaid which helps limit the amount of no shows but they can still not turn up with no consequence, leaving gaps in your day.
Vendor Response
Hi Lauren, Thanks so much for taking the time to leave a review. We are so pleased to hear that you find the software easy to use and the notifications helpful. Thank you for the feedback around the deposit. We are constantly striving to make the most seamless booking experience for salons and customers. We know no-shows are a drag though, that's why we developed loyalty tools, like automated appointment reminders to make sure customers don't forget. We are also introducing a re-scheduling functionality, which will mean customers can reschedule rather than cancel or not turn up. We hope that this will help make no-shows a thing of the past. If you want to find out more about these tools please contact your Account Manager. Best, Treatwell
Replied March 2019
Teresia
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed February 2019
Basic interaction is easy
I get new clients through the app and then mainly convert them to booking direct. There isn’t a single policy that is salon friendly. ie the new improved “No-show” which is a joke. It does not protect salons only Treatwell’s margin. I want the right to set a deposit, blacklist a client, maybe give clients a star rating for other salons to see. More like AirB&B. Make the clients more accountable. Or for Treatwell to take a 20/30 % deposit which is then split 80/20 in favour of the salon and paying Treatwell for the automatic non human admin, to prevent no shows. Which is the same as “up to an hour before” policy.
PROSEasy to add independent appointments and block out time
CONSIt does not reflect the way the beauty business works. Does not allow for logical listing of time versus price treatments. Nor does it allow for correct categorisation. Illogical. You can’t create groups of treatment,packages. Very little to like actually.
Vendor Response
Hi Teresia, Thanks so much for taking the time to leave us review. We are pleased you find the software easy to add appointments. We take feedback seriously and are always looking at how we can improve Treatwell for both customers and partners. It is possible to create treatment packages, if you get in touch with your Account Manager they will be able to help you do this. We are investigating the option of blacklisting clients or having a rating system. However, in the meantime if you have an issue with an individual customer please get in touch and we will aim to resolve it. We know that no shows are frustrating, making a deposit scheme appealing. That's why we have focussed on automated appointment reminders, as well as introducing rescheduling software for customers, so that if they can't make they can choose another time. If you have any further feedback, please contact your Account Manager and they will be more than happy to support you. Best, Treatwell
Replied March 2019
Palak
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Treatwell is the best
I’ve been using Treat Well for more than two years and then never had any problem with it to all be super perfect and the website always work
PROSIt’s very great website. I can book any time anywhere with my favourite salons.
CONSAlways remind me, when is my appointment and send me a message a day before my appointment as a reminder
carmen
Health, Wellness and Fitness, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
customer service
it would be great if the booking system could sync with our salon 1Q system so that we aren’t running 2 separate booking systems. or even an option to copy the calendar so it can be forwarded on to our receptionist when i’m not in the salon .
PROSThat it generates new business and brings clients to my business. However i do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take.
CONSI do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take. The fact clients can leave anonymous reviews..they don’t help resolve an issue and sometimes they aren’t directly related to my service . I would also like a deposit option so that it reduces the risk of no shows .
Santiago
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Grow your business with Treatwell
I have built a close relationship with the brand and have fallen in love with the product more and more over time. I can't see my business working without it. I love the fact that we get daily new clients and that by using Treatwell I have managed to grow my business faster and expected. I can't wait to open my second location and work together with Treatwell to help me grow it.
PROSTreatwell is an essential tool for my business. Whether you are starting a new business or have an existing one, with Treatwell I have managed to grow my company within the last 6 months. Grow my team and get them busy at the same time. Using their booking software is so simple and helpful since all new clients that book through treatwell market will come directly to your treatwellpro system. You can manage all bookings directly from your phone app or using the cloud system on your PC. Stylist can also have their own log in and the app on theirs phones so it saves them time knowing what bookings they have coming up and prepare for their day .
CONSI like all the features of the system. Looking forward to new features and updates for the future
Reason for choosing Treatwell
I like that Treatwell is not just a software system, the fact that they have a market place where thousands of clients trust their products and use it to find their next forever salon is a big bonus for any business. not only are you taking advantage of a great product, but you are also gaining daily new clients by just being part of the brand.
Dean
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Business has grown 35%
Cannot describe how amazing Treatwell is. in response to the many negative reviews below, you need to bear in mind that the availability of the salon is real time and when the availability is accurate there is never a problem. There is no such thing as inacurate or double bookings. When I receive a booking from a client I receive a push notification, 2 emails and a text all on my phone. Clearly there are many salons who do not keep accurate diaries therefore this is not treatwells fault but people feel the need to blame Treatwell. I would still have a business without Treatwell but I wouldn't be anywhere near as busy. The booking software is always accurate and there's no such thing as bookings not coming through to the salon. This is just salons failing to take responsibility for not being organised which Treatwell make clear when you join. I absolutely love Treatwell and I am proud to be part of this company. As a Treatwell partner, if you keep everything accurate there will never be problems with bookings. Very highly recommended
CONSLove to have the ability to add pictures of work to client records.
Vendor Response
Hey Dean, Thank you so much for taking the time to leave us a lovely review. We are so glad to hear that you are enjoying using our software. We are delighted to have you as a partner. Best, Treatwell
Replied February 2019
Tania Borges
Warehousing, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Treatwell is a 5 star
All experience I had a salon menber or as a treatwell users to treatments was very good.
PROSHow it is easier to book as a costumers and a salon .I no need to get worried about to be a good on internet as it help as English isn’t my first language
CONSI think they could show more often market it more
Gulzara
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Great platform
Easy booking system. Great platform to gain customer satisfaction.
CONSHigh percentage on first client booking. Monthly fee. Don’t have package or treatment course options
Deborah
Individual & Family Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Salon review
Excellent would recommend
PROSHelpful in finding new customers . Repeat booking made easy
CONSCan’t do special offers . Would be helpful from now and then to do special offers
Emma
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2023
Great platform
Fantastic features with amazing SEO included I’d never get my website at the top. I’m a top rated salon due to great reviews so feature high on the listings in my area. Booking payments taken and paid out with no hassle.
CONSNeed consultation forms linked to bookings and a reminder to confirm no changes to medication etc before attending another appointment is essential! Charges for clients returning after two years when they originated via the salon not Treatwell is harsh!
Reason for choosing Treatwell
Price point and Seo fir salons in my area
Caroline
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2019
Treatwell Connect
Treatwell Connect has definitely increased clients to my salon which was the aim in getting it. However the cost has crept up just recently and a monthly fee over and above commissions was not what I signed up for, and would have made me think differently.
PROSIt's ease of use. Easy to see appointments.
CONSThere are some things I can't do myself on my page and so have to contact Treatwell Customer Services.
Vendor Response
Hi Caroline, Thanks so much for taking the time to leave us a review. We are so pleased that you find the software easy to use and that we have helped you get new clients. Sorry to hear that you feel that Treatwell has become more expensive. Our commission model was changed as a result feedback from salons wanting to pay different commission for new and repeat bookings. This means that you don't have to pay for customers who you have worked hard to keep coming back. If you want to talk through how you can make the most out of our new commission model, please contact your Account Manager. Best, Treatwell
Replied March 2019
Suman
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed February 2019
very easy to use but have very high fees for new clients
Treatwell is a good platform for gaining new clients however their customer service is quite poor and their fees are very high
PROSVery easy to use and understand. The dash board is very easy to use and has great features
CONSI find creating the treatment menu difficult and time consuming
Vendor Response
Hi Suman, Thank you so much for taking the time to leave a review. We are so pleased to hear that you find Treatwell Connect easy to use. We are sorry to hear that you find the treatment menu difficult to create, if you reach out to your Account Manager, they will be more than happy to walk you through this. Best, Treatwell
Replied March 2019
Nauman
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Amazing Platform
Overall we are very happy with Treatwell
PROSTreatwell booking system is amazing. You can check your clients history, rebook them, sending your campaigns and lots of other functions. Web chat is always avilable when you need a quick response. The good thing you can approach online calendar anywhere in the world and see what's going on in your venue.
CONSTreat the returning customers as a repeat customers even If they don't turn up within a year
Andreea
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great for business
Best thing ever , made my salon visible on the market from the beginning. Is only in your hands to keep up your ratings
PROSEasy to use , very easy to access it from phone or laptop .
CONSCan’t block clients , preventing the to rebook if you don’t want them in your salon
Vendor Response
Hi Andreea, Thanks so much for taking the time to leave a review. We are so pleased that you find the software easy to use and enjoy the visibility that Treatwell gives you. Thanks for being a great Treatwell partner. Best, Treatwell
Replied February 2019
Kirsty
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
I’m loving the connect app
I really enjoyed having the income boost in January. Just liking the clarity and simplicity
PROSVery easy to use and access. Can use so many features in one place, if I need to contact a client or Treatwell staff it’s quick and simple. Can also send out e-blasts and manage my schedule any time I need to
CONSSometimes it’s not easy to find a precise time when using the app on a mobile.
Vendor Response
Hi Kirsty, Thanks for taking the time to leave a review. We are so pleased to hear that you find Treatwell easy to use and that it is helping to boost your income. Thanks for being a great partner. Best, Treatwell
Replied February 2019
Tea
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Higly recommend doing business with Treatwell
Treatwell has helped my company to grow and build our regular customer base. The software is so easy to use, our clients love It and the customer support is always here when you need them. Thank you Treatwell!
CONSReceiving payments only on two week basis. It is very hard for small business to wait so long to receive the payment
Claire
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Overall I'm a very satisfied customer
I get more clients
PROSMore clients and some become regulars. Good benefit
CONSCan't tailor it more to my business needs and a big % And it adds up wgen you're a small business. Not enough tear structurw
Vendor Response
Hi Claire, Thanks so much for taking the time to leave us a review. We are so pleased that you are satisfied with Treatwell Connect. Best, Treatwell
Replied March 2019
Lola
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Business support in a box!
I have enjoyed my experience with treatwell cant wait to see what they add next as they are always improving things or adding new features which always improves user experiences.
PROSI love the features that enable you to do everything from this one one app like reports, marketing and crm
CONSIts annoying that the reports count cancelled and no show clients in the overall performance reports such as sales
Vendor Response
Hi Lola, Thanks so much for taking the time to leave us a review. We are so glad to hear that you are enjoying the features of Treatwell Connect, we aim to keep improving them and help you manage your business more easily. Thanks for being a great Treatwell partner. Best, Treatwell
Replied February 2019
Skirmante
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Treatwell user for the past 5 years
Very user friendly, good customer support
CONSMissng some functions, but very minor inconvenience
Vendor Response
Hi Skirmante, Thank you for taking the time to leave us a review. We are so pleased that you are enjoying using our software. Thank you for your continued support as a Treatwell partner. Best, Treatwell
Replied February 2019
Sally
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2019
Hair appointments
It’s good for filling in your empty appointment spaces
PROSIt’s easy to use as an appointment book.
CONSIt’s difficult to add any changes that need to be updated.
Vendor Response
Hi Sally, Thank you for taking the time to leave a review. We are pleased that you find Treatwell easy to use. In terms of adding changes to your calendar, if you get into contact with your Account Manager they will be more than happy to give you a demonstration of how to make changes. I hope that helps. Best, Treatwell
Replied March 2019
Tooran
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Highly recommended
100 percent satisfied and highly recommended
PROSEasy to use and bring a lot of customers to the salon
CONSCommission for introducing new customer
William
Alternative Medicine, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Treatwell Connect is the best app to be on top of your business
getting immediate update regards booking, payments, therapists, amazing
PROSeasy to use, full of useful functions, I have my business in my palm,
CONSall perfect really just when I switched from WiFi to 4 G it asking me to log in again,
Alina
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Treatwell Connect
Super easy to use! The best part: possible to block out the slots without providing details of customer and the treatment provided
CONSI wish it worked when i dont have internet connection
Anna
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Treatwell connect
Treatwell connect is perfect for me. Everything I have in one place.
PROSVery easy to use. Everything I have in one place in my phone.
CONSFor me everything is perfect. No need nothing better.