--- title: "Treatwell Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Treatwell. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Treatwell is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/treatwell-connect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Salon Software](https://www.softwareadvice.com/salon/) / [Treatwell](https://www.softwareadvice.com/retail/treatwell-connect-profile/) / Treatwell Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/treatwell-connect-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/treatwell-connect-profile/alternatives/) # Treatwell User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 285 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 204 reviews (72%) - 4 stars: 47 reviews (16%) - 3 stars: 8 reviews (3%) - 2 stars: 4 reviews (1%) - 1 star: 22 reviews (8%) ### Most mentioned pros - They take rather big commissions on first booking but rebooking is more fair. But great at integrating with other calendars and can take a lot of extra time to deal with that issue (including double booking). - Great when you’re starting and desperate to have new customers and you’re willing to pay a lot to get them. - Great way to run your business remotely from anywhere, phone, laptop or tablet. ### Most mentioned cons - High monthly fees. Plus over the roof commission. - It regularly crashes in its app format using a Samsung phone - There is no photograph service. ## Treatwell customer reviews Showing reviews 1-25 of 285 (page 1). ### Gets me bookings that otherwise I would not have had - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been a positive experience in general #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The software functions fairly well from the client booking side and the clients tend to be a good calibre. #### Cons My least favourite part of the software is a lack in featured which sends clients marketing promotions, newsletter, events etc. Also there is very limited space to provide client history. It would be great if it could have client record cards, consultation forms and pre & aftercare forms to allow clients to complete online. The problem I have is because Treatwell is very basic here, it is not possible to intergrate with another diary system. --- ### Easy search tool for local services - Overall rating: 4/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Would definitely use again and find there's great high value offers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Offers grear services and value with highly competitive prices. #### Cons Sometimes services get cancelled last minute by not being confirmed by the venue. #### Vendor response Hi Jennifer, Thanks so much for taking the time to leave us feedback. We're happy to hear that Treatwell is working well for you! Thanks again for getting in touch. Best wishes, Treatwell. Replied April 2025 --- ### Clients think I work for treatwell - Overall rating: 3/5 - Reviewer: Katarzyna P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It has a calendar online, that is about it. #### Cons The whole process is standardised to a point where clients thinks that I am just a branch of treatwell salon and demand procedures done in other 'branches'. There is no option to block bookings without preparing or taking deposits, that is extremely annoying. Recently treatwell allowed cancellations in hours notice and no payment for those lost bookings made by not serious people. I can't block unwanted clients, another annoying thing. If treatwell wouldn't be that aggressive on on marketing to a point where competition on Google doesn't make financial sense, I would go away. Still, I dislike every moment I have to use it to make My Business going #### Vendor response Hi Katarzyna, Thanks for taking the time to leave a review. We're sorry to hear customers have seen you as a branch of Treatwell. Salons are the heart of our business and we are proud to have a diverse range of partners on the site. We aim to ensure that salons show their own identity through photographs, menu and the 'about' section. The new cancellation policy aims to help salons open up slots if a customer can't make an appointment. This means instead of a customer not showing up , they can cancel so that you are aware you will have a gap. We have also introduced the functionality that customers can reschedule, this means that instead of losing the booking, they will come to your salon at another time. With the new policy, you should encourage customers to cancel directly on the app if they are unable to attend , so that your 'successful bookings score' is not impacted. Please reach out to your Account Manager if you have any further questions. Best, Treatwell Replied March 2019 --- ### Grow your business with Treatwell - Overall rating: 5/5 - Reviewer: Santiago F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I have built a close relationship with the brand and have fallen in love with the product more and more over time. I can't see my business working without it. I love the fact that we get daily new clients and that by using Treatwell I have managed to grow my business faster and expected. I can't wait to open my second location and work together with Treatwell to help me grow it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Treatwell is an essential tool for my business. Whether you are starting a new business or have an existing one, with Treatwell I have managed to grow my company within the last 6 months. Grow my team and get them busy at the same time. Using their booking software is so simple and helpful since all new clients that book through treatwell market will come directly to your treatwellpro system. You can manage all bookings directly from your phone app or using the cloud system on your PC. Stylist can also have their own log in and the app on theirs phones so it saves them time knowing what bookings they have coming up and prepare for their day . #### Cons I like all the features of the system. Looking forward to new features and updates for the future #### Reasons for choosing Treatwell I like that Treatwell is not just a software system, the fact that they have a market place where thousands of clients trust their products and use it to find their next forever salon is a big bonus for any business. not only are you taking advantage of a great product, but you are also gaining daily new clients by just being part of the brand. --- ### customer service - Overall rating: 5/5 - Reviewer: carmen s. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it would be great if the booking system could sync with our salon 1Q system so that we aren’t running 2 separate booking systems. or even an option to copy the calendar so it can be forwarded on to our receptionist when i’m not in the salon . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it generates new business and brings clients to my business. However i do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take. #### Cons I do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take. The fact clients can leave anonymous reviews..they don’t help resolve an issue and sometimes they aren’t directly related to my service . I would also like a deposit option so that it reduces the risk of no shows . --- ### Appointments made easy! - Overall rating: 5/5 - Reviewer: Jaimy L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a great experience. Treatwell digitalizes the tedious task of finding a place through web search and having to do all of the 'finding out whether it is a good place' in one overview. Therefore, I think it is absolutely a worthy application to use. However, it does tailor to more high-end services and the database they have may be limited depending on the country you live in. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Normally, I would have to Google for salons, then visit all of the websites separately, find the prices, and find an appointment at a time that suits me. I love how in Treatwell you have an easy overview of the different services near you. You can easily compare prices and schedule appointments based on a shop's availability. Happy to see such a tedious operation become digitalized. #### Cons Treatwell tailors to, what seems, more high-end services. Therefore, the services seem to be at a higher price point than some places that are not in the customer database. In some cases, I also did not receive great service but still paid a high price due to the audience that Treatwell tailors to. Furthermore, the database that Treatwell has is quite limited in my country. I know that in other countries it may differ. --- ### Treatwell is the best - Overall rating: 5/5 - Reviewer: Palak L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve been using Treat Well for more than two years and then never had any problem with it to all be super perfect and the website always work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very great website. I can book any time anywhere with my favourite salons. #### Cons Always remind me, when is my appointment and send me a message a day before my appointment as a reminder --- ### Treatwell is a 5 star - Overall rating: 5/5 - Reviewer: Tania Borges P. - Verified reviewer: Yes - Industry: Warehousing - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All experience I had a salon menber or as a treatwell users to treatments was very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How it is easier to book as a costumers and a salon .I no need to get worried about to be a good on internet as it help as English isn’t my first language #### Cons I think they could show more often market it more --- ### Great platform - Overall rating: 4/5 - Reviewer: Emma S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Fantastic features with amazing SEO included I’d never get my website at the top. I’m a top rated salon due to great reviews so feature high on the listings in my area. Booking payments taken and paid out with no hassle. #### Cons Need consultation forms linked to bookings and a reminder to confirm no changes to medication etc before attending another appointment is essential! Charges for clients returning after two years when they originated via the salon not Treatwell is harsh! #### Reasons for choosing Treatwell Price point and Seo fir salons in my area --- ### Treatwell is the future - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am a very happy Treatwell partner, and customer. (and also have managed to book some fab appointments for myself on there too!) I always highly recommend the system to lots of people! It's a no brainer, you need to be online and Treatwell certainly help you do that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its super easy to use, on the go and on laptop too. It has some really great tools and functions - customers can book with ease, and as a business owner you can manage everything in one place. #### Cons There are some reporting tools that it still needs, some added features would be great such as consultation forms, deposit function but I feel that Treatwell evolve and add great features often. --- ### Overall a helpful and good tool, but does have some problematic issues - Overall rating: 4/5 - Reviewer: Dan A. - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is good. Treatwell connect has kept me from having double bookings and saved me time on some of my daily tasks which helps tremendously when I am busy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros 1. Easy to book and access appointments with the touch of a finger via phone or computer. 2. All client information and previous visits quickly available at a glance. 3. Even when clients list themselves as anonymous for publication if reviews, the system notifies a venue of who left a review, which allows positive appreciation to be shown. 4. The capability for the software to notify the venue of new bookings or cancellations via multiple modes as well as the automatic client confirmations and reminders are very helpful. 5. Support staff for Treatwell are friendly, professional and helpful. #### Cons 1. When an appointment duration is not in a 30 min configuration the following availability scheduling is off and leaves out all of the times actually available to clients for booking. 2. If a client books one type of service but it is changed to a different one due to consultation, the resulting client review shows for the originally booked service that the client never received, despite the change. Invoicing also shows the original and therefore is not a correct tax/ accounting tool for the business. 3. The software is advertised by Treatwell as being able to recognise any previously entered client, however it only recognises an exact spelling of a client's full name. Any other variations are not recognised, nor is the client's telephone number even if entered exactly. --- ### Review is review - Overall rating: 5/5 - Reviewer: Andrej K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, no annoying advertisement inside #### Cons There is no photograph service. Not everyone can do a good pictures of salon #### Vendor response Hi Andrej, Thanks so much for taking the time to leave your feedback. We're really happy to hear that Treatwell is working well for your business. Thanks again for getting in touch. Best wishes, Treatwell. Replied September 2024 --- ### Great platform - Overall rating: 5/5 - Reviewer: Gulzara H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy booking system. Great platform to gain customer satisfaction. #### Cons High percentage on first client booking. Monthly fee. Don’t have package or treatment course options --- ### Highly recommended - Overall rating: 5/5 - Reviewer: Tooran H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 100 percent satisfied and highly recommended #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and bring a lot of customers to the salon #### Cons Commission for introducing new customer --- ### Treatwell is great! - Overall rating: 5/5 - Reviewer: josh p. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that you can search for the type of appointment that you need and all of the local services appear in one place. It really saves time on searching around for different services and offerings. It is easy to use and I can easily and quickly book an appointment within a few minutes. #### Cons I would like to have more choice of clients when looking for booking a service. I have found that not all local services are listed on Treatwell, which means I often have to search elsewhere, thus defeating the object of using the app. --- ### One of the best platforms - Overall rating: 5/5 - Reviewer: Mohsen S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the best of the best in tream of booking appointments #### Cons Booking Appointment with treatwell is just hane changing --- ### Treatwell Connect - Overall rating: 4/5 - Reviewer: Caroline C. - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Treatwell Connect has definitely increased clients to my salon which was the aim in getting it. However the cost has crept up just recently and a monthly fee over and above commissions was not what I signed up for, and would have made me think differently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's ease of use. Easy to see appointments. #### Cons There are some things I can't do myself on my page and so have to contact Treatwell Customer Services. #### Vendor response Hi Caroline, Thanks so much for taking the time to leave us a review. We are so pleased that you find the software easy to use and that we have helped you get new clients. Sorry to hear that you feel that Treatwell has become more expensive. Our commission model was changed as a result feedback from salons wanting to pay different commission for new and repeat bookings. This means that you don't have to pay for customers who you have worked hard to keep coming back. If you want to talk through how you can make the most out of our new commission model, please contact your Account Manager. Best, Treatwell Replied March 2019 --- ### Fantastic booking system which generates new clients! - Overall rating: 5/5 - Reviewer: Marilyn B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are being able to fill in last minute slots with new clients booking via Treatwell. It also allows clients to book in without needing to contact us directly which reduces admin. Taking pre-payment also ensures less cancellations and no shows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is user friendly and also a widget can be inserted into your own website and on facebook to take people to your calendar. #### Cons The fact that you can't run numerous discounts on the same services to run at different times. #### Vendor response Hi Marilyn, Thanks for taking the time to leave us a review. We are so pleased to hear that you find the software easy to use and are making use of the widget. Thanks for being a great Treatwell partner. Best, Treatwell Replied February 2019 --- ### I’m loving the connect app - Overall rating: 5/5 - Reviewer: Kirsty M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really enjoyed having the income boost in January. Just liking the clarity and simplicity #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and access. Can use so many features in one place, if I need to contact a client or Treatwell staff it’s quick and simple. Can also send out e-blasts and manage my schedule any time I need to #### Cons Sometimes it’s not easy to find a precise time when using the app on a mobile. #### Vendor response Hi Kirsty, Thanks for taking the time to leave a review. We are so pleased to hear that you find Treatwell easy to use and that it is helping to boost your income. Thanks for being a great partner. Best, Treatwell Replied February 2019 --- ### the whole Connect System - Overall rating: 5/5 - Reviewer: Jamie G. - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have not had any issues with Treatwell since I have been with them. I have been with this company from the days it was called Wahanda and seen the company grow to its new name Treatwell. I have had the best experience with this company and wish to have many more experiences as the company grows further and t my business grows with it. Yeahh! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love everythng about the system, customers can book online change there appointment and pay online too. Very user friendly. #### Cons Tha fact you can not change the treatment once customer has paid online to a diffrent one. Sometime customers can choose the wrong treatment. --- ### TREATWELL V. MINDBODY - Overall rating: 5/5 - Reviewer: Tanja W. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Reach a large new audience . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very user friendly - functionality for both salon and customer are idiot proof #### Cons limited functionality/ restricted when integrating the booking widget into our website . Not possible to ingrate it with another booking system #### Vendor response Hi Tanja, Thank you so much for taking the time to leave us a review. We are so pleased that you find the software user friendly. We do integrate with some other booking systems. If you would like to find out more please reach out to your Account Manager. Thank you for being a great partner. Best, Treatwell Replied February 2019 --- ### Business support in a box! - Overall rating: 5/5 - Reviewer: Lola R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed my experience with treatwell cant wait to see what they add next as they are always improving things or adding new features which always improves user experiences. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the features that enable you to do everything from this one one app like reports, marketing and crm #### Cons Its annoying that the reports count cancelled and no show clients in the overall performance reports such as sales #### Vendor response Hi Lola, Thanks so much for taking the time to leave us a review. We are so glad to hear that you are enjoying the features of Treatwell Connect, we aim to keep improving them and help you manage your business more easily. Thanks for being a great Treatwell partner. Best, Treatwell Replied February 2019 --- ### Good professional booking system - Overall rating: 5/5 - Reviewer: rhiannon e. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Easy to use and very useful appointment reminder texts and emails for clients. #### Cons There is no cancellation list facility, this is frustrating for clients and disappointing for me as most other calendar management software now has this very useful facility. --- ### Treatwell is great! - Overall rating: 4/5 - Reviewer: Kim B. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use! Great technical support. The calendar layout really simple. #### Cons Would like to see more features like recurring appointments and marketing tools. #### Vendor response Hi Kim, Thanks so much for taking the time to leave us a great review. We are so glad to hear that you find the software easy to use. In terms of marketing tools, we have recently improved our email tool in Connect, if you reach out to your Account Manager they would be delighted to talk you through how to make the most out of it. Best, Treatwell Replied March 2019 --- ### Treatwell Connect is the best app to be on top of your business - Overall rating: 5/5 - Reviewer: William B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. getting immediate update regards booking, payments, therapists, amazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, full of useful functions, I have my business in my palm, #### Cons all perfect really just when I switched from WiFi to 4 G it asking me to log in again, ## More reviews [Next reviews](https://www.softwareadvice.com/retail/treatwell-connect-profile/reviews/?page=2) --- Treatwell Reviews, Pros and Cons - 2026 Software Advice