--- title: "Treatwell Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Treatwell. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Treatwell is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/treatwell-connect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Salon Software](https://www.softwareadvice.com/salon/) / [Treatwell](https://www.softwareadvice.com/retail/treatwell-connect-profile/) / Treatwell Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/treatwell-connect-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/treatwell-connect-profile/alternatives/) # Treatwell User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 286 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 205 reviews (72%) - 4 stars: 47 reviews (16%) - 3 stars: 8 reviews (3%) - 2 stars: 4 reviews (1%) - 1 star: 22 reviews (8%) ### Most mentioned pros - It helps clients discover my services, book appointments online and leave reviews. - I would be happy to continue using Treatwell, but I would like better access to customer support and more guidance for professionals on improving their visibility and increasing bookings. - They take rather big commissions on first booking but rebooking is more fair. But great at integrating with other calendars and can take a lot of extra time to deal with that issue (including double booking). ### Most mentioned cons - High monthly fees. Plus over the roof commission. - It regularly crashes in its app format using a Samsung phone - There is no photograph service. ## Treatwell customer reviews Showing reviews 1-25 of 286 (page 1). ### A Convenient Platform I’ve Used Successfully for Years - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience with Treatwell has been very positive. I have used the platform for many years and find it convenient for managing my business and appointments. I would be happy to continue using Treatwell, but I would like better access to customer support and more guidance for professionals on improving their visibility and increasing bookings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been successfully using Treatwell for many years and overall I find the platform very convenient and easy to use. It helps clients discover my services, book appointments online and leave reviews. I especially appreciate the booking and appointment management system. Most of my clients have had a very positive experience and regularly leave excellent reviews. #### Cons I would really appreciate having the option to speak to a real person by phone when support is needed, as sometimes it is much easier to explain an issue directly. I also currently have difficulty changing some settings in my services and pricing menu. Another concern is that over the past year I have received noticeably fewer bookings through Treatwell compared with previous years, especially recently. I would like more information or guidance on how I could improve my visibility and attract more bookings through the platform. --- ### Mécontentement - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Le logiciel en lui même ne pose pas de difficulté. C'est tout le reste qui est problématique. Il ne suffit pas d'avoir un bon logiciel ! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Je pensais que cela augmenterait ma visibilité et il n'en a rien été au final donc je ne vois pas l'intérêt de passer par cette plate forme qui revient par ailleurs très très chère #### Cons Pour la mise en place du contrat, tout va bien. Ensuite, il est très compliqué d'avoir un interlocuteur en direct, tout passe par le Chat essentiellement. Nous découvrons petit à petit des conditions d'utilisation qui n'ont pas été évoqué au départ. Ainsi le prélèvement sur chaque prestation est de 25% certes, mais on découvre ensuite que c'est hors taxe. Le prélèvement est donc au final de 30%, ce qui est conséquent. Ensuite, d'anciens clients ont pris rendez-vous via treatwell, ils ont prélevé quand même les 30% quand bien même je leur fournis des preuves. Au final, le coût est énorme... J'ai mis fin à mon abonnement chez eux et je ne recommande pas du tout de passer par cette plate-forme. --- ### Best in the field - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 501-1000 employees - Product usage: 3-5 years · monthly - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Always using this app since the ux and responsiveness it really good #### Cons Filtering sometimes seems to be odd. Hard to understand --- ### Easy search tool for local services - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Would definitely use again and find there's great high value offers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Offers grear services and value with highly competitive prices. #### Cons Sometimes services get cancelled last minute by not being confirmed by the venue. #### Vendor response Hi Jennifer, Thanks so much for taking the time to leave us feedback. We're happy to hear that Treatwell is working well for you! Thanks again for getting in touch. Best wishes, Treatwell. Replied April 2025 --- ### Clients think I work for treatwell - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It has a calendar online, that is about it. #### Cons The whole process is standardised to a point where clients thinks that I am just a branch of treatwell salon and demand procedures done in other 'branches'. There is no option to block bookings without preparing or taking deposits, that is extremely annoying. Recently treatwell allowed cancellations in hours notice and no payment for those lost bookings made by not serious people. I can't block unwanted clients, another annoying thing. If treatwell wouldn't be that aggressive on on marketing to a point where competition on Google doesn't make financial sense, I would go away. Still, I dislike every moment I have to use it to make My Business going #### Vendor response Hi Katarzyna, Thanks for taking the time to leave a review. We're sorry to hear customers have seen you as a branch of Treatwell. Salons are the heart of our business and we are proud to have a diverse range of partners on the site. We aim to ensure that salons show their own identity through photographs, menu and the 'about' section. The new cancellation policy aims to help salons open up slots if a customer can't make an appointment. This means instead of a customer not showing up , they can cancel so that you are aware you will have a gap. We have also introduced the functionality that customers can reschedule, this means that instead of losing the booking, they will come to your salon at another time. With the new policy, you should encourage customers to cancel directly on the app if they are unable to attend , so that your 'successful bookings score' is not impacted. Please reach out to your Account Manager if you have any further questions. Best, Treatwell Replied March 2019 --- ### Grow your business with Treatwell - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I have built a close relationship with the brand and have fallen in love with the product more and more over time. I can't see my business working without it. I love the fact that we get daily new clients and that by using Treatwell I have managed to grow my business faster and expected. I can't wait to open my second location and work together with Treatwell to help me grow it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Treatwell is an essential tool for my business. Whether you are starting a new business or have an existing one, with Treatwell I have managed to grow my company within the last 6 months. Grow my team and get them busy at the same time. Using their booking software is so simple and helpful since all new clients that book through treatwell market will come directly to your treatwellpro system. You can manage all bookings directly from your phone app or using the cloud system on your PC. Stylist can also have their own log in and the app on theirs phones so it saves them time knowing what bookings they have coming up and prepare for their day . #### Cons I like all the features of the system. Looking forward to new features and updates for the future --- ### customer service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it would be great if the booking system could sync with our salon 1Q system so that we aren’t running 2 separate booking systems. or even an option to copy the calendar so it can be forwarded on to our receptionist when i’m not in the salon . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it generates new business and brings clients to my business. However i do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take. #### Cons I do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take. The fact clients can leave anonymous reviews..they don’t help resolve an issue and sometimes they aren’t directly related to my service . I would also like a deposit option so that it reduces the risk of no shows . --- ### Appointments made easy! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a great experience. Treatwell digitalizes the tedious task of finding a place through web search and having to do all of the 'finding out whether it is a good place' in one overview. Therefore, I think it is absolutely a worthy application to use. However, it does tailor to more high-end services and the database they have may be limited depending on the country you live in. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Normally, I would have to Google for salons, then visit all of the websites separately, find the prices, and find an appointment at a time that suits me. I love how in Treatwell you have an easy overview of the different services near you. You can easily compare prices and schedule appointments based on a shop's availability. Happy to see such a tedious operation become digitalized. #### Cons Treatwell tailors to, what seems, more high-end services. Therefore, the services seem to be at a higher price point than some places that are not in the customer database. In some cases, I also did not receive great service but still paid a high price due to the audience that Treatwell tailors to. Furthermore, the database that Treatwell has is quite limited in my country. I know that in other countries it may differ. --- ### Treatwell is the best - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve been using Treat Well for more than two years and then never had any problem with it to all be super perfect and the website always work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very great website. I can book any time anywhere with my favourite salons. #### Cons Always remind me, when is my appointment and send me a message a day before my appointment as a reminder --- ### Treatwell is a 5 star - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Warehousing - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All experience I had a salon menber or as a treatwell users to treatments was very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How it is easier to book as a costumers and a salon .I no need to get worried about to be a good on internet as it help as English isn’t my first language #### Cons I think they could show more often market it more --- ### Gets me bookings that otherwise I would not have had - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been a positive experience in general #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The software functions fairly well from the client booking side and the clients tend to be a good calibre. #### Cons My least favourite part of the software is a lack in featured which sends clients marketing promotions, newsletter, events etc. Also there is very limited space to provide client history. It would be great if it could have client record cards, consultation forms and pre & aftercare forms to allow clients to complete online. The problem I have is because Treatwell is very basic here, it is not possible to intergrate with another diary system. --- ### Treatwell is the future - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am a very happy Treatwell partner, and customer. (and also have managed to book some fab appointments for myself on there too!) I always highly recommend the system to lots of people! It's a no brainer, you need to be online and Treatwell certainly help you do that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its super easy to use, on the go and on laptop too. It has some really great tools and functions - customers can book with ease, and as a business owner you can manage everything in one place. #### Cons There are some reporting tools that it still needs, some added features would be great such as consultation forms, deposit function but I feel that Treatwell evolve and add great features often. --- ### Salon review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent would recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helpful in finding new customers . Repeat booking made easy #### Cons Can’t do special offers . Would be helpful from now and then to do special offers --- ### Business has grown 35% - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cannot describe how amazing Treatwell is. in response to the many negative reviews below, you need to bear in mind that the availability of the salon is real time and when the availability is accurate there is never a problem. There is no such thing as inacurate or double bookings. When I receive a booking from a client I receive a push notification, 2 emails and a text all on my phone. Clearly there are many salons who do not keep accurate diaries therefore this is not treatwells fault but people feel the need to blame Treatwell. I would still have a business without Treatwell but I wouldn't be anywhere near as busy. The booking software is always accurate and there's no such thing as bookings not coming through to the salon. This is just salons failing to take responsibility for not being organised which Treatwell make clear when you join. I absolutely love Treatwell and I am proud to be part of this company. As a Treatwell partner, if you keep everything accurate there will never be problems with bookings. Very highly recommended #### Cons Love to have the ability to add pictures of work to client records. #### Vendor response Hey Dean, Thank you so much for taking the time to leave us a lovely review. We are so glad to hear that you are enjoying using our software. We are delighted to have you as a partner. Best, Treatwell Replied February 2019 --- ### Excellent - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing , very good customer service really happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything I am happy with all service they provide #### Cons Updating for recent products , they are helpful --- ### The best - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s my second company, and always perfect #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love everything it’s easy to use and convenient #### Cons Nothing, it’s very good for my small business --- ### Good job from treatwell. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Booking organising. Customers satisfaction. #### Cons All.good .very professionally dealing with client. --- ### I love Treatwell - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I love Treatwell. Been using them for years and wouldn’t go anywhere else #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software really helps me run my business efficiently #### Cons Nothing. This software is amazing. I love it --- ### Treatwell Review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Calendar easy to use. #### Cons Appointmens to the custumers didint go ! My some of clients didint recieved the reminders --- ### Great App - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Treatwell helps to fill in the gaps in your booking calendar and brings many, new loyal clients, which I am very grateful for. It also ranks high on engine search, so your salon will be visible to potential clients. It's a win-win! Thanks Treatwell. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use and there are many features that help on how to communicate with Treatwell team, which has fast a response whenever you need help. #### Cons I do not like the fact, that your earned money come fortnight which prevents steady cash flow. --- ### The best platform to book my beauty appointments - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Investment Management - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I prefer booking online and choosing my treatment as well as the hairdresser so it’s always nice to do it with a few clicks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I really love to book my hair and lash appointments online and to choose my treatment in advance so I can go to the Salon and everything is prepared for me. #### Cons I would love an option that makes it easy to reschedule my appointments because it’s more user friendly. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. - easy to use. - Better to let the users organise gaps time between each treatment individual as well (cleaning room time). Because when someone book for 2 treatments, we always loose our time for this gap with nothing. - I cancel treatwell widget software because the staff gave me different information quite often. Someone say “yes” someone say “no” in the same question. This is very confusing me. - My friends told me that they didn’t see my business on treatwell market. Then I try to search from my husband’s mobile and I didn’t see as well. But it show on my mobile ? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros This software is very easy to use!! (Only widget that I need their team to help) #### Cons - when someone book 2 treatments continues, I can’t delete or reduce cleaning time between each treatment. And it made loose a chance for more appointment. --- ### very easy to use but have very high fees for new clients - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Treatwell is a good platform for gaining new clients however their customer service is quite poor and their fees are very high #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Very easy to use and understand. The dash board is very easy to use and has great features #### Cons I find creating the treatment menu difficult and time consuming #### Vendor response Hi Suman, Thank you so much for taking the time to leave a review. We are so pleased to hear that you find Treatwell Connect easy to use. We are sorry to hear that you find the treatment menu difficult to create, if you reach out to your Account Manager, they will be more than happy to walk you through this. Best, Treatwell Replied March 2019 --- ### Treatwell saves time in appointment scheduling - Overall rating: 4/5 - Reviewer: Gwen D. - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, treatwell is a time saver and makes it easy to schedule appointments without waiting on the phone #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Treatwell makes it easy for people to make appointments online and avoids time spent on phone lines which saves time overall #### Cons It's a shame that Treatwell doesn't have as many high-end clients anymore - seems a lot of businesses have developed their own online appointment systems --- ### Would recommend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use this as my go to diary. It works wwell for me and my salon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use Sends customer reminders via text #### Cons Difficult for customers to pay via treatwell if already booked via pay at salon. I wish it had a pay at salon option where they can pay via card #### Vendor response Hi Laura, Thanks so much for taking the time to leave us a review. We are so pleased to hear that you find Treatwell Connect easy to use and like our customer reminders. Good news, we do have a pay at salon option where customers can pay via card. Take a look here for more details https://www.treatwell.co.uk/business-info/sumup/. If you are interested, speak to your Account Manager, they will be more than happy to help get your salon set up. Best, Treatwell Replied March 2019 ---