TRIMS
About TRIMS
Awards and Recognition
TRIMS Pricing
Lite: £69/month (billed monthly) or £59/month (billed annually). Pro: £79/month (billed monthly) or £69/month (billed annually). Enterprise: £89/month (billed monthly) or £79/month (billed annually).
Starting price:
£69.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for TRIMS
1 - 5 of 28 Reviews
Damian
Verified reviewer
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Trims by Touch Retail review
it's an amazing system that i personally rate as better than most that i've used,
PROSThe system is so easy and simple to use, set up completely for an inexperienced user. everything is set up similar to apps on your phone or computer.
CONSi sometimes struggle to report in vision, wish i could build my own reports from scratch. But i know this is more advanced use of the system.
Vendor Response
Thank you for the comments Damian. It's lovely to have Nordic Outdoor using our system, and it's a pleasure working with you. We are continuously improving our offering and hope to have yet more great tools available for you soon! Thanks again for taking the time to review.
Replied March 2019
simon
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great Solution
It's been very good, once we were over the initial learning curve. TRIMS allows us to manage our stock effectively, while giving us a clear picture of how each part of the business is performing by time and by date, 24/7. TRIMS is a very comprehensive piece of software - our advice would be to simplify it, until you learn what it can do, and then increase its footprint in your business in bite size chunks, because once it is something you are familiar with, you'll genuinely wonder how you've ever done without it.
PROSTRIMS offers us a comprehensive picture of our current stock and of the performance of our business at any given time, now or in the past. It's integrated superbly well with our website, enabling us to immediately stop selling online when we have run out of stock. We would warmly recommend Touch Retail, who have been superb partners from the word go.
CONSThe software is very comprehensive, so it can take some time to get to grips with it, but if you request it, the TRIMS team can simplify your experience so that the system only gives you what you want and need, with the option to improve your user experience as you become more familiar with the platform.
Vendor Response
Simon, it's an absolute pleasure to read your comments. The whole reason we develop retail software is to try and make retailers lives easier, so reading reviews like this really makes it all worthwhile. I will ensure the rest of the team read this and thanks for taking the time to comment, and for being so supportive of our efforts.
Replied March 2019
Mark
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2019
review
ok
PROSRelative ease when the system works properly
CONSCan sometimes be extremely slow.. They do not offer the ability for a retailer to run a 3 for 2 promotion.. fairly basic retailing promotion these days.. they do not have an SLA for when they will get back to you
Vendor Response
Thanks for taking the time to review our software. We have recently introduced a Checkout Rules system that allows most styles of promotion to be triggered at the point of checkout, either at the stores or through a website (if your web developer integrates this). So get in touch with the support team and they can explain more about how this works. Hope that helps.
Replied April 2019
Alex
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2019
Overall great system
You need to have patience and be willing to learn how to use the system but once you know your way around it it's fantastic and i've already recommended it to other retailers.
PROSThe trims back end software has a lot of very useful features and is quite easy to use once you understand the basics. It has a modern look and layout which make it more intuitive to use than other options we looked at before decided to go with Touch Retail.
CONSWhile the ticket system for technical issues works well and the team in support work on problems quickly, communication could be improved. The causes of any crashes or faults are never explained, instead just an email saying the ticket has been resolved. This would probably be okay most of the time but often it's for an ongoing issue.
Vendor Response
Thanks for the positive review, it is great to hear that you are getting on well with the system, and that it is of real benefit to your business. We take on-board any comments and I will talk to the team about explaining the cause of any issues, should you get any. Your point about having patience and be willing to learn is very true. Our previous software Rapidstock, was very very easy to use but had limited functionality. TRIMS has been written to do a lot more, and be very flexible, and inevitably that is going to be more difficult to use. But that is what we wan't, a much more powerful system. And I think we have hit the right balance - but we do always keep adding in thing to make it easier. Thanks again!
Replied April 2019
Anna
Sporting Goods, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
TRIMS is helping us to steamline our stock system and give seamless integration to our website.
We had a very tricky problem for TRIMS to solve as we were merging two businesses together and had two separate stock systems, we were also planning on launching two new websites at the same time. This was a tough situation that TRIMS helped us to resolve. The staff were amazing and helped us through every step of the way. We are now a year into using TRIMS and have got to grips with the system quickly.
PROSI like the way you can customise the product records to work best for you, giving you a system that is easy to work with. I also like the reporting as it can keep me up to date on sales by brand, department etc.
CONSThe reports take a while to build and ideally could do with being quicker. It can feel like a lot of steps to adjust a record if you need to.
Vendor Response
Hi Anna. Thanks very much for taking the time to review our software. Lovely to be working with you and it's great to hear that you are getting real positive benefit from using TRIMS. We are doing all we can to speed up reporting, it can be difficult with the system being so flexible. But we are making progress. If you are not already scheduling emailed reports, it is worth doing so because you can then have your reports sat in your inbox waiting for you. Thanks again for the positive comments!
Replied March 2019
