Uzeli

RATING:

4.8

(17)

About Uzeli

Uzeli is a cloud-based and on-premise solution, designed to help small to large salons and spas manage client appointments and point-of-sale (POS) operations. Features include client database, text message reminders, referral programs, real-time data, waitlist management and staff reporting. The application comes with a self check-in kiosk which enables employees to capture client information and service requirements automatically. Salons can use Uzeli to run marketing campaigns for distributing coupons and custom loyalty rewards. It helps businesses manage product sales, track inventory items for replenishment and utilize the built-in ordering tool to monitor low stock levels. Uzeli allows managers to collect client feedback during checkout and sell, redee...

Uzeli Pricing

Uzeli is available across three pricing tiers, as outlined below: Uzeli Basic - $99 per month Uzeli Duo - $139 per month Uzeli Pro - Contact Growthzilla for pricing information

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Not Available

Uzeli revenue management
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Uzeli Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Uzeli

1 - 5 of 17 Reviews

User Profile

Shreyash

Verified reviewer

Cosmetics, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

A Great Software for Beauty Salons!

PROS

The system is very comprehensive in that it not only provides a system for customers to check in and pay but also allows us to analyze the data and make changes to the business accordingly. This software has definitely helped my business grow!

CONS

There is nothing to dislike about this software.

Alex

Cosmetics, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Point of sale individualized for us!

Our experience with Uzeli has been great! We came from an old paper sign in sheet and like anything new, adjusting to new software can be difficult, but we have received A++++ support from Uzeli to help "this old dog learn new tricks." The customization ability offered could be compared to a personally tailored suit vs a cheap suit you bought at the mall. Sure, standing and getting measurements can be cumbersome, but having something that is specifically tailored to your business is exactly what makes it so great. Uzeli offers a unique online check-in feature that helps keep the wait times down in our lobby and customers have loved it! We have been using this software for 9 months and enjoy it so much our sister shop is looking to start using it as well.

PROS

The support team we work with is always available and responds promptly! True online check-in for customers! Live information managers and owners can check remotely

CONS

The check-in process for families with multiple guests can be a bit cumbersome, but most the issues stemmed from user error.

Reason for choosing Uzeli

While the other software was a cheaper option, it does not offer a full point of sale, it is a wait list only. We almost went with Waitwhile but the more we worked to set up the software for our shop, the less the support person would respond. Eventually he quit responding and it was apparent they were not looking to build a relationship with our business, they just wanted us to sign up and pay. Uzeli took the time to get to know our business to solve our needs, not just sell us software.

Reasons for switching to Uzeli

Change for us was a bit difficult after using the same software for 13+ years. We had a point of sale that was downloaded on the computer, no online features for customers, customers simply signed in on a paper sheet. What spurred us to search for new options was a need to help balance client traffic. With Uzeli we can give customers the ability to sign in online as a walk-in or set an appointment online. Clients now have more confidence walking in knowing they are already in line before they even arrive. This system helps keep our wait times down so that customers don't walk out, and it reduces phone calls with clients asking what the wait time is or having to book appointments via phone.

Cipika

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2023

I am very unhappy their memeber ship system

Their customer support of employees are fine except the [sensitive content hidden] . She has a big attitude and never accept mistakes.

PROS

Walik in feature is good. That's what I wanted to change the system.

CONS

Their system is not strong. It hangs up so many times. Their membership has so many technical errors

Sean

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Best Barbershop Software Around

PROS

The ease of use. The customer service is impeccable. all the great features. The entire Justin's Barbershop Franchise switched to Uzeli because of it's amazing software.

CONS

Nothing. Everything about this software is great.

Reason for choosing Uzeli

They were willing to work with me to make the necessary changes I needed to run the business the right way. My customers love the ability to book online seamlessly.

Reasons for switching to Uzeli

Too many glitches and down time.

Matt

Retail, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Best autonomous hair salon POS

They provided us with a cost effective and compatible pos system that allowed all our shops to be systemized with an outstanding crm program. As Australian barbers we thrive on repeat customers and this system gave us the ability to retain customer loyalty as well as put in some great management measures for our staff and business development.

PROS

Ease of use, staff management, CRM system and retaining customer loyalty

CONS

Having to solely rely on a good stable internet connection. Rostering / staff time table

Reason for choosing Uzeli

Best suited to our business model. Ease of use and simplified so staff could run it without our constant input.

Reasons for switching to Uzeli

Outdated