About Vagaro

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing. Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones. Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email a...

Vagaro Pricing

1 user: $25 /month 2 users: $35 /month 3 users: $45 /month 4 users: $55 /month 5 users: $65 /month 6 users: $75 /month 7+ users: $85 /month

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

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Vagaro User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 2,599 reviews

Marissa

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

October 2021

Good for online promotions

Greta

Verified reviewer

Company size: 1 employee

Industry: Medical Practice

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

VAGARO FOR MEDICAL AESTHETICS PRACTICE

I love that Technical Support Staff are knowledgeable, patient and available when I need them.

Pros

I LOVE the ease of scheduling clients from my hand held devices. Love the Colors, design; very user friendly.

Cons

Honestly need to play around more with the Features, which I hear a many (from a friend whom I referred for her Yoga Business. She switched from Mind Body and LOVES Vagaro). Wish Vagaro would invest in NICE Modern looking POS devices like Square and Clover.

Reasons for switching to Vagaro

Cost for Clover. I actually liked their customer service over Square. Their devices were nice too. For Square... poor Customer Service. No available phone assistance until logged onto the system via email. So time consuming.

Jason

Company size: 1 employee

Industry: Professional Training & Coaching

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Best Value For Real

Pros

Auto drafting, session tracking, point of sale of services and products ease of use and modification of sale and scheduling formats.

Cons

Honestly the only thing is waiting for deposits. 24 turn around would be great vs waiting for specific business days. This hasn't been an issue at all just a preference

Reasons for choosing Vagaro

Customer service, development of POS took what felt like forever while being billed for a system that wasn't completely available for use.

Reasons for switching to Vagaro

overpriced because of reputation only. I used them for year when all of a sudden they got rid of all their starter programs for less then 125 plus they didnt offer to grandfather prior customer that had been loyal for years before they nearly doubled their prices.

Kyle

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

January 2018

TERRIBLE customer service and point of sale!

Pros

Online booking was a nice perk, although if a client didn't know how to book the first time(new online website) they would add themselves again so deleting a profile found to be quite an ordeal. TERRIBLE TERRIBLE TERRIBLE customer service. I've been a user for the past 2 months and can't wait to find a new software company. It started great, so much easier that square appointments, online booking, the works! Wow... no. The booking service works okay, when it wants to open. I have better luck on my phone but being that I have an iPhone X I don't have a headphone jack so to swipe a card I use my iPad. It never works the first, or usually the second time so I have to pull out he reader and plug it back in. Any issues or questions I have leads to me having to wait on hold for customer service for 20+ minutes or waiting for an email response. There are a ton of hidden fees every month that we're never discussed(of course in the fine print but never but an agent) for card processing and I am beyond disgusted at how they are handeling a gift card order I purchased for my new, small business. I paid for perfect gift cards that were designed incorrectly because of me, but because I was told the wrong information by their team during the beginning stages of the ordering process. They are beyond condescending and unwilling to work with me in this issue and even went to the length the add up what both orders plus shipping would cost me if I decide to fix my issue

Cons

I was willing to get past the slower, unreliable point of sale and I can't start to explain how much time and effort went into setting this up and transitioning from another booker is so I'm so discusted to have to do it again due to in my opinion an easy fix by the company. I still can't believe how this matter was handled and how I was spoken to over a small order of gift cards.

Response from Vagaro

You didn't report issues accessing any of the account functions. If you had we would have advised on how to correct any connectivity issues. The mobile CC reader which operates with the Vagaro Pro app does use a headphone jack which works with the iPhone X adapter; we have no issues w/ compatibility/connection reliability. The report of a 20-minute hold time is inaccurate. Even including high call volumes, our average time to answer is 2 mins. We are also hiring more staff as we would rather it be even less time. Rates & fees were disclosed on the merchant services signup page & you had a screen to review the application before signing, disclosing everything. You called 1x regarding merchant services and had all of your questions answered accurately. The call record was reviewed. Gift card order: design, proofing, and approval process completed. You never told the graphics team you wanted a foil inlay on gift cards and you approved the proof. Mgmt professionally told you all of this.

Replied January 2018

Jennifer

Company size: 2-10 employees

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
1

Functionality

out of 5

August 2017

Ok for single operator. Not effective for bigger salon.

Their customer-service department seems to be filled with condescending 20 somethings who enjoy attempting to make users feel inadequate. The last 3 times I've had to call-in and ask a question or have voice a concern about the product, I've been spoken down to by someone half my age.

Pros

The calendar is easy and self explanatory. It seems easy to use Even for people with no computer experience . If you're still using pencil and paper , this is way better than that . Probably a great product for both renters. Clients like notification system.

Cons

If you've used any other salon softwares that are in a high performance category as far as reporting and/or user experience this will not suit your needs . It is very rudimentary in its performance . It does not allow for any customization in reports or in applications . Many features are archaic and need updating. The feature to logout users after a certain amount of time can't recognize the difference between idle and not idle so it will log you out and lose your work in the middle of a session . The "marketing" section is mediocre at best . IF you've already been running a computerized operation for 5 yrs or more, you will find the software completely inefficient . It does not save your work if you're in the middle of procedures when it logs out . It cannot tell the difference between tasks in progress and idleness . If you leave the program wide-open and it doesn't log anybody out automatically, then your separate users have no recognition within the system, Unless they individually and manually log themselves in-and-out every time . SO MANY SILLY TIME WASTING things that MUST be done manually every session. Yuck.

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