Vital POS Software

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FrontRunners 2021

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About Vital POS

Vital POS is a cloud-based solution that helps small businesses streamline operations related to inventory management, pricing configuration, tax reporting and payment processing. Administrators can add users, create role-based groups, manage multiple locations, create item categories and configure employee access rights. Vital POS enables employees to manually add item data, automatically select items from predefined categories, apply discounts, view tax information and process payments via cash transactions or credit cards. The history tab lets staff members access completed orders with details, such as date and time, transaction number, server name and bill total. Additionally, managers can create custom receipt templates, create user PINs, issue refunds, conduc...
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Vital POS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3

Customer support

3

Functionality

3

Showing 1 - 5 of 22 reviews

Grace

Superior eye Health Center

Verified reviewer

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed February 2020

Very Happy Client

My banker had suggested this comapny and I was going to just get a quote to begin with but they were able to offer al the services I've ever dreamed of having and still be less expensive then the current one terminal system we currently had.

Pros

Fees are the lowest I have ever been charged by a credit card processing company, on boarding and customer service has been amazing, security is one of the best in the world, and the functionality of the system has been spot on and exactly what our office needed. Plus the options for our patients to make recurring payments or create a wallet for future use has been very beneficial.

Cons

It was a bit of a learning curve as far as figuring out what reports to run to balance, and some payments online can be made after hours so the #'s can be different from when I closed the night before (not a bad thing just more work in figuring out) Also because the site is so secure we can had troubles accessing it and have been told it's because the URL has changed.

Andrew

Clear Vision Eye Care

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

4

Reviewed September 2019

More flexibility

We have realized flexibility, more modern process with patients.

Pros

We were able to have two stations that batched together. This allows a faster closing at the end of the day. We can move around with in the clinic to take payments and are not tethered to the wall.

Cons

Still need a little improvement on tracking transactions by name.

Reasons for choosing Vital POS

We could maintain the relationship with our processor which had better pricing.

Reasons for switching to Vital POS

we needed an all in one batching solution. If we had gone with another base terminal it would have had separate batches.

Dennis

Pismo Beach Optometric Center

Verified reviewer

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

3

Value for money

1

Customer support

1

Functionality

1

Reviewed December 2019

Mislead about PAX

Pros

Fast deposits to bank account; money is in account in 24 hours.

Cons

It freezes up. I spent 1 hour and 40 minutes on the phone when it froze up last time. Customer service is horrible! Also, I was misled by a salesperson. I made it perfectly clear that this was an optometry office and that my patients use HSA cards. I was assured that this was not a problem. After signing a lease for PAX 500, it was set up and when we went to process our first HSA transaction, it didn't work. I called to find out what the problem was and was then told that this unit is not designed to accept HSA cards. What a waste! I now have to use a different machine to run HSA cards. How deceiving.

Robin

Barrow Veterinary Service

Verified reviewer

Company size: 2-10 employees

Industry: Veterinary

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

3

Functionality

3

Reviewed October 2019

More than what we need.

The only real benefit are the things listed above. My business runs a practice management software that we also have to enter the payments in, so many of the features on the Vital are redundant or unneeded for us. To be honest, I really liked my old-fashioned POS terminal better since 90% of what we do is hand-entry.

Pros

I like that the terminal is handheld, and smaller. I like that it doesn't use as much paper and gives you the option to email receipts. I like that it has a chip reader, a swipe option, tap option, and hand entry. We use all of those in our business.

Cons

I don't like that the hand-entry option is hard to use with a small number pad. The screen itself is small, making it a little difficult to do hand-entry quickly. In our office, most clients are calling in with a card number, and this slows us down. Also, the battery does not last very long. We are in the red by the end of the day, and we are not overly taxing on the machine. Often, we run only a few cards a day (less than 10). Returns/refunds are a complete nightmare. There is no way to do them on the terminal. It's a slow and tedious process. The reports are hard to use and some of them only offer an export option, no printing.

Reasons for switching to Vital POS

I was forced to switch because our old machine didn't have a chip reader. However, almost all of our card payments come over the phone, so we don't use the chip option often anyway.

HOLLY

Kitch-Encounters

Verified reviewer

Company size: 11-50 employees

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

3

Customer support

4

Functionality

4

Reviewed September 2019

Great product....

Pros

Can tell there is way more capability then how we are using it. Wish i could be trained on how to create items and pricing etc...

Cons

Can't think of anything.........................

Reasons for choosing Vital POS

It has scanning capabilities.

Reasons for switching to Vital POS

We had old equipment and was told this would have scanning capabilities.

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