About Vital POS

Vital POS is a cloud-based solution that helps small businesses streamline operations related to inventory management, pricing configuration, tax reporting and payment processing. Administrators can add users, create role-based groups, manage multiple locations, create item categories and configure employee access rights.

Vital POS enables employees to manually add item data, automatically select items from predefined categories, apply discounts, view tax information and process payments via cash transactions or credit cards. The history tab lets staff members access completed orders with details, such as date and time, transaction number, server name and bill total. Additionally, managers can create custom receipt templates, create user PINs, issue refunds, ...


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Supported Operating System(s):

Web browser (OS agnostic)

21 Reviews of Vital POS

Average User Ratings

Overall

3.52 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.5

Functionality

3.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(5)

5

3 stars

(2)

2

2 stars

(2)

2

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

February 2020

Grace from Superior eye Health Center

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Very Happy Client

My banker had suggested this comapny and I was going to just get a quote to begin with but they were able to offer al the services I've ever dreamed of having and still be less expensive then the current one terminal system we currently had.

Pros

Fees are the lowest I have ever been charged by a credit card processing company, on boarding and customer service has been amazing, security is one of the best in the world, and the functionality of the system has been spot on and exactly what our office needed. Plus the options for our patients to make recurring payments or create a wallet for future use has been very beneficial.

Cons

It was a bit of a learning curve as far as figuring out what reports to run to balance, and some payments online can be made after hours so the #'s can be different from when I closed the night before (not a bad thing just more work in figuring out) Also because the site is so secure we can had troubles accessing it and have been told it's because the URL has changed.

September 2019

Andrew from Clear Vision Eye Care

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2019

More flexibility

We have realized flexibility, more modern process with patients.

Pros

We were able to have two stations that batched together. This allows a faster closing at the end of the day. We can move around with in the clinic to take payments and are not tethered to the wall.

Cons

Still need a little improvement on tracking transactions by name.

Reasons for Choosing Vital POS

We could maintain the relationship with our processor which had better pricing.

December 2019

Dennis from Pismo Beach Optometric Center

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2019

Mislead about PAX

Pros

Fast deposits to bank account; money is in account in 24 hours.

Cons

It freezes up. I spent 1 hour and 40 minutes on the phone when it froze up last time. Customer service is horrible! Also, I was misled by a salesperson. I made it perfectly clear that this was an optometry office and that my patients use HSA cards. I was assured that this was not a problem. After signing a lease for PAX 500, it was set up and when we went to process our first HSA transaction, it didn't work. I called to find out what the problem was and was then told that this unit is not designed to accept HSA cards. What a waste! I now have to use a different machine to run HSA cards. How deceiving.

October 2019

Robin from Barrow Veterinary Service

Company Size: 2-10 employees

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

October 2019

More than what we need.

The only real benefit are the things listed above. My business runs a practice management software that we also have to enter the payments in, so many of the features on the Vital are redundant or unneeded for us. To be honest, I really liked my old-fashioned POS terminal better since 90% of what we do is hand-entry.

Pros

I like that the terminal is handheld, and smaller. I like that it doesn't use as much paper and gives you the option to email receipts. I like that it has a chip reader, a swipe option, tap option, and hand entry. We use all of those in our business.

Cons

I don't like that the hand-entry option is hard to use with a small number pad. The screen itself is small, making it a little difficult to do hand-entry quickly. In our office, most clients are calling in with a card number, and this slows us down. Also, the battery does not last very long. We are in the red by the end of the day, and we are not overly taxing on the machine. Often, we run only a few cards a day (less than 10). Returns/refunds are a complete nightmare. There is no way to do them on the terminal. It's a slow and tedious process. The reports are hard to use and some of them only offer an export option, no printing.

September 2019

HOLLY from Kitch-Encounters

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

September 2019

Great product....

Pros

Can tell there is way more capability then how we are using it. Wish i could be trained on how to create items and pricing etc...

Cons

Can't think of anything.........................

Reasons for Choosing Vital POS

It has scanning capabilities.