Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
3.5 / 5
Value for Money
3.0 / 5
Customer Support
3.5 / 5
Functionality
3.0 / 5
Pros
"It sure provides a ton of information about all the fees I'm charged."
"It's ease of use and it's fast. Rarely have had any technical issues."
"YOU ARE ABLE TO LOOK UP ANYTHING ABOUT PAST RECIEPTS FOR CUSTOMERS. BATCHING ON FILE AND EASILY ACCESSABLE."
Cons
"everything. Can't issue credits unless processed on this machine"
"it was a little difficult to set up the drivers phones "
"Still need a little improvement on tracking transactions by name. "
Vital POS Reviews
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February 2020
Grace from Superior eye Health Center
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Very Happy Client
My banker had suggested this comapny and I was going to just get a quote to begin with but they were able to offer al the services I've ever dreamed of having and still be less expensive then the current one terminal system we currently had.
Pros
Fees are the lowest I have ever been charged by a credit card processing company, on boarding and customer service has been amazing, security is one of the best in the world, and the functionality of the system has been spot on and exactly what our office needed. Plus the options for our patients to make recurring payments or create a wallet for future use has been very beneficial.
Cons
It was a bit of a learning curve as far as figuring out what reports to run to balance, and some payments online can be made after hours so the #'s can be different from when I closed the night before (not a bad thing just more work in figuring out) Also because the site is so secure we can had troubles accessing it and have been told it's because the URL has changed.
September 2019
Andrew from Clear Vision Eye Care
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2019
More flexibility
We have realized flexibility, more modern process with patients.
Pros
We were able to have two stations that batched together. This allows a faster closing at the end of the day. We can move around with in the clinic to take payments and are not tethered to the wall.
Cons
Still need a little improvement on tracking transactions by name.
Reasons for Choosing Vital POS
We could maintain the relationship with our processor which had better pricing.
Reasons for Switching to Vital POS
we needed an all in one batching solution. If we had gone with another base terminal it would have had separate batches.
December 2019
Dennis from Pismo Beach Optometric Center
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
December 2019
Mislead about PAX
Pros
Fast deposits to bank account; money is in account in 24 hours.
Cons
It freezes up. I spent 1 hour and 40 minutes on the phone when it froze up last time. Customer service is horrible! Also, I was misled by a salesperson. I made it perfectly clear that this was an optometry office and that my patients use HSA cards. I was assured that this was not a problem. After signing a lease for PAX 500, it was set up and when we went to process our first HSA transaction, it didn't work. I called to find out what the problem was and was then told that this unit is not designed to accept HSA cards. What a waste! I now have to use a different machine to run HSA cards. How deceiving.
March 2021
Keith from Keith's Kettle Corn
Company Size: 2-10 employees
Industry: Restaurants
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
2.0
Functionality
1.0
March 2021
Food Establishment - BEWARE! NOT THE POS SYSTEM FOR YOU
Should have went with other POS system
Pros
I was excited to get this system based on the features that were on the website and told by the sales rep. The cost for the system was within my budget. I am not happy with this system at all.
Cons
No Gift Cards as promised No Loyalty program as promised Unable to get accurate reports with detail Inventory management is a joke Unable to integrate with ecommerce stores or other apps (grubhub, doordash, etc). Never informed about system updates. When it updates and you go to take a payment , the system crashes and you will be kicked out and will have to log completely back in. You then will need to close batch and set up system again. The scanner never works The list goes on.
Reasons for Choosing Vital POS
Promises made by the rep and the company.
October 2019
Robin from Barrow Veterinary Service
Company Size: 2-10 employees
Industry: Veterinary
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
October 2019
More than what we need.
The only real benefit are the things listed above. My business runs a practice management software that we also have to enter the payments in, so many of the features on the Vital are redundant or unneeded for us. To be honest, I really liked my old-fashioned POS terminal better since 90% of what we do is hand-entry.
Pros
I like that the terminal is handheld, and smaller. I like that it doesn't use as much paper and gives you the option to email receipts. I like that it has a chip reader, a swipe option, tap option, and hand entry. We use all of those in our business.
Cons
I don't like that the hand-entry option is hard to use with a small number pad. The screen itself is small, making it a little difficult to do hand-entry quickly. In our office, most clients are calling in with a card number, and this slows us down. Also, the battery does not last very long. We are in the red by the end of the day, and we are not overly taxing on the machine. Often, we run only a few cards a day (less than 10). Returns/refunds are a complete nightmare. There is no way to do them on the terminal. It's a slow and tedious process. The reports are hard to use and some of them only offer an export option, no printing.
Reasons for Switching to Vital POS
I was forced to switch because our old machine didn't have a chip reader. However, almost all of our card payments come over the phone, so we don't use the chip option often anyway.
December 2019
Lee from Souk Dari LLC
Company Size: 11-50 employees
Industry: Restaurants
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
December 2019
Vital POS System - Not for a full service restaurant
The commitments made by our ISA (independent Sales Agent) have turned out not to be true. There is no local support (Los Angeles). The only support is an 800 number which turns out to be a call in center in Ireland. After repeated calls, all of our issues can not be fixed. I am left with a POS system that does not function in a full service restaurant. I am locked into contracts and leases and no one at TSYS will return my calls.
Pros
The Vital POS platform is wholly owned by TSYS, a global merchant processor. The software is backed by a large Company with deep resources.
Cons
It simply does not work for a full service restaurant. - duplicate tickets are sent to the kitchen. - added gratuities (for large parties) can not be handled correctly by the software. - no security on tickets. Any server can simply Void a check. - There is a LOUD tone that emanates from the system when a check is printed. Can not be turned off. - There are discrepancies when totaling employee time.
Reasons for Choosing Vital POS
Vital was chosen on the advise of the Independent Sales Agent who is a Representative for TSYS Merchant Services. The POS system and merchant services were presented as a bundle.
Reasons for Switching to Vital POS
As we were purchasing the restaurant, we needed to set up a merchant account. During this process, the ISA (independent sales agent) informed us that he had a better POS system and cold bundle the merchant account with a new POS system. Since the ISA was referred to us by a trusted source, we thought he would provide good guidance.
September 2019
HOLLY from Kitch-Encounters
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
September 2019
Great product....
Pros
Can tell there is way more capability then how we are using it. Wish i could be trained on how to create items and pricing etc...
Cons
Can't think of anything.........................
Reasons for Choosing Vital POS
It has scanning capabilities.
Reasons for Switching to Vital POS
We had old equipment and was told this would have scanning capabilities.
September 2019
James from EntryPoint by Perrys decorative glass
Company Size: 11-50 employees
Industry: Glass, Ceramics & Concrete
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
easy to use
Pros
real easy for the installers to use on the job site, easy for the office staff to pull and print the invoice/payment info. easy to follow up and look at the day jobs collected
Cons
i wish it would auto batch at the end of the day. that is my real only complaint
Reasons for Switching to Vital POS
cost
September 2019
Kimberly from The Grateful Gourmet Co
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
2.0
September 2019
Vital POS review
I currently am not using the POS, just credit card processing. Plan on starting with the POS during my slow period
Pros
It's ease of use and it's fast. Rarely have had any technical issues.
Cons
Returns are a huge problem. You are not only unable to return individual products but actually have to go look in your history for the original transaction. This is time consuming and and annoying to customers who are waiting. Also, the fact that the machine is not compatible with any gift card companies. I did not realize this when I purchased and until I find a solution I am back to paper gift cards.
Reasons for Switching to Vital POS
Machine continually going down
September 2019
Amy from Watt's Truck Center Inc.
Company Size: 11-50 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
September 2019
Vital POS
Horrible for credits. Changing machines
Pros
nothing, not friendly, not enough functions, have to do everything manually
Cons
everything. Can't issue credits unless processed on this machine
Reasons for Choosing Vital POS
Rep suggested this
Reasons for Switching to Vital POS
save money
September 2019
David from Progressive Dental Group
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Vital POS does it all
Its been excellent and my staff and customers find it very cool to use.
Pros
Ease of use, portability, web site is easy to navigate.
Cons
Would like daily emails automatically sent to me of my daily totals
Reasons for Choosing Vital POS
It felt right
Reasons for Switching to Vital POS
This system was less expensive and had lots more features
September 2019
Elyse from Flushing Vision Clinic
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
September 2019
Optometry Office User
Overall we are satisfied, except for the inability to post a partial refund
Pros
Portability and intuitive use is excellent!
Cons
We cannot issue a partial refund without imputing into an inventory, which is not functional for our practice.
September 2019
SCOTT from REAL RocknRoll Movers
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
September 2019
Buggy and Poor Support
Pros
Blue tooth connected swipers. Blue tooth swipers
Cons
Everything else. Daily issues. Issues connecting. Issues with payments processing properly. When it does work there are constant double charges because the app doesn't show the charge went through, even after checking the history so it's run again and then run twice. This upsets our customers, makes us look bad, and creates accounting issues and forces us to issue constant refunds. No help from customer service. Most times our staff is unable to use the app with a credit card on site and are forced to call in the card info leaving us unable to swipe cards, which because I was paying more to process the card because it wasn't swiped, which is the whole point of having swipers.
September 2019
Cliff from Perdido Heating And Air
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
September 2019
Customer Service
Overall great product.
Pros
The best thing about the software is the fact it is very simple to use. Even the employees that are not technology savvy had no problem figuring out.
Cons
The one thing I did not have a good experience with is the fact that to many different hands are in what happens when card is used. It is not a bad thing but they hands don't have any integration so one group can not see what the other group will see. If this can get fixed so that the deposit in the bank account is smooth then it gets 5 stars from me.
October 2019
Luanne from Nosh Thyme
Company Size: 2-10 employees
Industry: Restaurants
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
2.0
Functionality
1.0
October 2019
Needs improvement
Constantly calling for support because of something that is going on internally such as updates and i keep losing business because the customer can’t pay with their credit card.
Pros
Not happy with software at all. I am constantly on the phones with customer support.
Cons
~Never told about updates then u go to take a payment and system has crashed and you need to close batch and set up system again. - scanners only work on items on occasion. — was told a loyalty program is coming soon. It isn’t.
Reasons for Choosing Vital POS
Should have picked the alternative products
October 2019
Kim from Kim Teaver & company llc
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
2.0
Functionality
2.0
October 2019
Not a great product
Thinking seriously about cancelling. I'm not pleased.
Pros
It sure provides a ton of information about all the fees I'm charged.
Cons
Loses connection too frequently. Too many steps to process a single transaction. Sometimes it just locks up in the middle of a transaction- cant believe I actually paid money for the devise.
Reasons for Choosing Vital POS
Seemed like a good alternative but I was wrong
Reasons for Switching to Vital POS
Thought I could save money on transactions fees
September 2019
Alyssa from KELLY PAINT AND BODY
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
FAST, EFFICIENT, RELIABLE
USER FRIENDLY, THE CUSTOMER SERVICE DEPARTMENT IS QUICK TO RESPOND TO ANY QEUSTIONS OR CONCERNS WE MAY HAVE.
Pros
YOU ARE ABLE TO LOOK UP ANYTHING ABOUT PAST RECIEPTS FOR CUSTOMERS. BATCHING ON FILE AND EASILY ACCESSABLE.
Cons
CHARGING IT EVERY NIGHT, AND THAT IS PROBABLY THE ONLY THING WE DON'T LIKE.
October 2019
Laura from Silver Spur
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
October 2019
Value
Pros
The bads outweigh the small good. I call for tech support and was never told it was out of country.
Cons
It does not function well for a bar/cafe setting. Too many steps.breaks down at worst possible times. Take long periods of hold to get support .I would love to return it but no one ever seems to read these
Reasons for Switching to Vital POS
My bank recommended
October 2019
Lorraine from The lock lady
Company Size: 1 employee
Industry: Accounting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Extremely Satisfied
Being able to receive payment in a fast manner
Pros
My industry is Locksmith not accounting. I could not proceed in survey until I picked one
Cons
Really nothing. I'm using it more every day.
October 2019
John from John Henry Resorts LLC
Company Size: 11-50 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2019
Vital POS Review
Pros
The Ease of use of the software. It is accessible on multiple devices which is also great!!
Cons
Refund option; only offers full refund and not partial or an amount
September 2019
Michelle from Automotive
Company Size: 11-50 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
great
Pros
very easy to use on our front terminal, register close out simple
Cons
it was a little difficult to set up the drivers phones
Reasons for Switching to Vital POS
money and customer service
October 2019
Konstandinos from L and G Family Restaurant
Company Size: 11-50 employees
Industry: Restaurants
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2019
Horrible
I’d might like it if the team that sold it to me would have ever set it up. It’s been eight months and sales team is completely ignoring me !!!! Thanks for such wonderful service!!!
Pros
Looks nice .
Cons
I’m paying for it.